ZipRecruiter

Log In

1

Customer Operations Jobs in Illinois (NOW HIRING)

Tempus

Customer Operations Manager

Chicago, IL · Hybrid

$60K - $100K/yr

You will ensure operational excellence, drive customer satisfaction, and collaborate with internal teams to continuously enhance our service delivery model. Responsibilities: * Lead a team of 7-12 ...

RXO

Customer Operations Representative

Chicago, IL · On-site

$22.60 - $24.04/hr

As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...

Tempus

Customer Operations Manager

Chicago, IL · On-site

$60K - $100K/yr

You will ensure operational excellence, drive customer satisfaction, and collaborate with internal teams to continuously enhance our service delivery model. Responsibilities: * Lead a team of 7-12 ...

RXO

Customer Operations Representative

Naperville, IL · On-site

$40K - $45K/yr

As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...

RXO

Representative, Customer Operations

Chicago, IL · On-site

$22.60 - $24.04/hr

As the Representative, Customer Operations, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...

RXO

Customer Operations Representative

Naperville, IL · On-site

$40K - $45K/yr

As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...

Viant

Senior Customer Operations Specialist

Wheeling, IL · On-site

$70K - $82K/yr

The Senior Customer Operations Specialist performs advanced customer service and operational support activities for internal and external customers. This role is a subject-matter expert in site ...

RXO

Customer Operations Representative

Chicago, IL · On-site

Customer operations Does this sound like you? Check out what else RXO has to offer. Why Join Us: Our Benefits * Competitive pay * Paid time off includes: up to 8 holidays, up to 2 floating Diversity ...

RXO

Customer Operations Representative

Naperville, IL · On-site

$22.60 - $24.04/hr

Schedule pickup and delivery appointments with warehouses and customers. * Track the status of ... Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations ...

Culligan International Company

Be Seen First

International Customer Operations Specialist

Rosemont, IL · On-site

$58K - $74K/yr

The International Customer Operations Specialist is responsible for supporting global customer operations by managing end-to-end international order processing, ensuring accuracy, compliance, and on ...

Loop

Customer Operations Associate I

Chicago, IL · On-site

$60K - $65K/yr

Customer Operations Associate I Loop is industrializing services through AI, starting with one of the world's most complex industries: the global supply chain. We're an AI-native company built to ...

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$17 - $18/hr

As our Customer Operations Coordinator, you'll be an integral member of our Customer Success team, supporting our customers and operations throughout the year. In this position, you'll also help lead ...

previous pagenext page

Showing results 21-40

All JobsCustomer Operations JobsCustomer Operations Jobs in Illinois

Customer Operations information

See Illinois salary details

$9

$19

$39

How much do customer operations jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer operations in Illinois is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $20.48 per hour, depending on experience, location, and employer.

What are some typical challenges faced in a customer operations role, and how can I prepare to handle them?

In a Customer Operations role, you may encounter challenges such as managing high volumes of customer inquiries, coordinating across multiple departments to resolve issues, and adapting to evolving processes or technologies. Successfully handling these challenges requires strong communication skills, attention to detail, and the ability to stay organized under pressure. Being proactive about learning internal systems and building relationships with team members in other departments can also help you respond efficiently and deliver excellent customer experiences.

What do customer operations do?

Customer operations professionals manage processes that support customer satisfaction and retention, including order fulfillment, account management, and service delivery. They often use tools like CRM systems and require strong communication and problem-solving skills to ensure efficient customer experiences.

What are 5 careers in customer operations?

Five careers in customer operations include Customer Service Manager, Customer Support Specialist, Operations Analyst, Client Relations Manager, and Customer Experience Coordinator. These roles involve managing customer interactions, analyzing service data, and improving customer satisfaction through communication skills and familiarity with CRM tools.

What is the difference between Customer Operations vs Customer Service Representative?

AspectCustomer OperationsCustomer Service Representative
Primary FocusManaging customer accounts, process optimization, and ensuring overall customer successHandling direct customer inquiries, providing support, and resolving issues
Required SkillsProcess management, data analysis, communication, problem-solvingCommunication, empathy, product knowledge, problem resolution
Work EnvironmentCross-departmental, often in operations or account management teamsCustomer support centers, call centers, or retail settings
Common CertificationsCustomer service certifications, project management, CRM toolsCustomer service certifications, communication skills training

Customer Operations focuses on managing customer accounts and improving processes, while Customer Service Representatives handle direct customer interactions and support. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer operations professional, and why are they important?

To thrive as a Customer Operations professional, you need strong problem-solving abilities, attention to detail, and a background in customer service or business operations, often supported by a relevant degree. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and data analysis tools is typically required. Excellent communication, patience, and adaptability are standout soft skills for handling customer inquiries and collaborating across teams. These skills are crucial for ensuring efficient issue resolution, maintaining high customer satisfaction, and improving operational workflows.

What is customer operations?

Customer operations refer to the teams and processes within a company that manage the interactions and support provided to customers. This includes handling inquiries, resolving issues, ensuring customer satisfaction, and streamlining communication between customers and the business. Customer operations professionals work to improve the overall customer experience by optimizing service workflows, monitoring performance metrics, and collaborating with other departments. Their goal is to build strong, long-term relationships with customers and enhance loyalty.
What are the most commonly searched types of Customer Operations jobs in Illinois? The most popular types of Customer Operations jobs in Illinois are:
What are popular job titles related to Customer Operations jobs in Illinois? For Customer Operations jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Customer Operations jobs in Illinois look for? The top searched job categories for Customer Operations jobs in Illinois are:
Customer Operations jobs near you
Infographic showing various Customer Operations job openings in Illinois as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $41,221 per year, or $19.8 per hour.

Customer Operations Manager

Tempus

Chicago, IL • Hybrid

$60K - $100K/yr

Full-time

Re-posted 21 days ago

Job description

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

As the Manager, Customer Success, you will lead and mentor a team of skilled professionals, focusing on both the tactical and strategic elements of customer success. You will ensure operational excellence, drive customer satisfaction, and collaborate with internal teams to continuously enhance our service delivery model.

Responsibilities:

  • Lead a team of 7-12 customer success professionals, including individual contributors and emerging leaders, through hiring, training, performance reviews, coaching, and career development.

  • Drive strategic initiatives that optimize customer experience and operational efficiency, collaborating with key stakeholders such as Product, Lab, Marketing, Sales, and Legal to streamline processes and remove roadblocks.

  • Oversee the implementation and continuous improvement of KPIs and performance metrics, ensuring the team meets or exceeds goals related to customer satisfaction, turnaround time, and service quality.

  • Serve as the primary escalation point for complex and high-urgency issues, working cross-functionally to resolve escalations and provide a seamless customer experience.

  • Champion process improvement initiatives, identifying opportunities to automate workflows, reduce turnaround times, and enhance overall efficiency in service delivery.

  • Collaborate with the Product team to advocate for necessary product developments and enhancements that scale with customer needs, ensuring feedback loops and prioritization align with business goals.

  • Use a data-driven approach to identify gaps in individual and team performance, adapting strategies and coaching methods to continuously improve outcomes.

  • Foster strong relationships with key clients, ensuring their regional needs are met, and proactively identifying opportunities to strengthen customer loyalty and satisfaction.

  • Mentor and coach team members in leadership roles, helping them develop skills necessary for managing their own teams and driving their career growth within the organization.

  • This position requires travel up to 15% of the time, depending on location and regional needs.

Qualifications:

  • Bachelor's degree required.

  • 3+ years of experience in customer success, client services, or a similar customer-facing role.

  • Demonstrated success in healthcare, life sciences, or technology industries is highly preferred.

  • Strong analytical skills, experience leveraging data tools such as Looker, Salesforce, and other BI platforms is a plus.

  • Excellent communication and relationship-building skills, with the ability to influence stakeholders and have critical conversations.

  • Strong organizational skills, with the ability to manage multiple priorities and teams in a dynamic environment.

  • Bias for action, with a proven ability to navigate complexity and deliver results in a competitive and evolving market.

Join us at Tempus and be part of a team that is making a meaningful impact on the healthcare industry through precision medicine and advanced technology.

#LI-HYBRID

#LI-NK1

$60,000 - $100,000


The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply