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Customer Operations Jobs in Atlanta, GA (NOW HIRING)

Kemira

Customer Operations Specialist

Atlanta, GA · On-site

As part of the Customer Operations team, you will be responsible for the end-to-end execution of customer orders and operational activities within their assigned business segment. This role serves as ...

New

NICE

Business Operations Project Manager

Atlanta, GA · On-site

We're seeking a dynamic Business Operations Project Manager to join our Global Customer Operations team, focusing on post-sales units like services, support, and business partners. In this role, you ...

CRH

Sales Operations Project Manager

Atlanta, GA · Hybrid

Be an expert in our internal commercial & customer operations processes, identify process gaps or inefficiencies, and problem solve. * Lead continuous improvement initiatives based on learned best ...

CRH

Sales Operations Project Manager

Atlanta, GA · On-site

Be an expert in our internal commercial & customer operations processes, identify process gaps or inefficiencies, and problem solve. * Lead continuous improvement initiatives based on learned best ...

Socket.dev

Sales Operations Project Manager

Atlanta, GA · On-site

$90 - $120/hr

Be an expert in our internal commercial & customer operations processes, identify process gaps or inefficiencies, and problem solve. * Lead continuous improvement initiatives based on learned best ...

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Customer Operations information

See Atlanta, GA salary details

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How much do customer operations jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer operations in Atlanta, GA is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $20.34 per hour, depending on experience, location, and employer.

What is customer operations?

Customer operations refer to the teams and processes within a company that manage the interactions and support provided to customers. This includes handling inquiries, resolving issues, ensuring customer satisfaction, and streamlining communication between customers and the business. Customer operations professionals work to improve the overall customer experience by optimizing service workflows, monitoring performance metrics, and collaborating with other departments. Their goal is to build strong, long-term relationships with customers and enhance loyalty.

What are some typical challenges faced in a customer operations role, and how can I prepare to handle them?

In a Customer Operations role, you may encounter challenges such as managing high volumes of customer inquiries, coordinating across multiple departments to resolve issues, and adapting to evolving processes or technologies. Successfully handling these challenges requires strong communication skills, attention to detail, and the ability to stay organized under pressure. Being proactive about learning internal systems and building relationships with team members in other departments can also help you respond efficiently and deliver excellent customer experiences.

What are the key skills and qualifications needed to thrive as a customer operations professional, and why are they important?

To thrive as a Customer Operations professional, you need strong problem-solving abilities, attention to detail, and a background in customer service or business operations, often supported by a relevant degree. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and data analysis tools is typically required. Excellent communication, patience, and adaptability are standout soft skills for handling customer inquiries and collaborating across teams. These skills are crucial for ensuring efficient issue resolution, maintaining high customer satisfaction, and improving operational workflows.

What is the difference between Customer Operations vs Customer Service Representative?

AspectCustomer OperationsCustomer Service Representative
Primary FocusManaging customer accounts, process optimization, and ensuring overall customer successHandling direct customer inquiries, providing support, and resolving issues
Required SkillsProcess management, data analysis, communication, problem-solvingCommunication, empathy, product knowledge, problem resolution
Work EnvironmentCross-departmental, often in operations or account management teamsCustomer support centers, call centers, or retail settings
Common CertificationsCustomer service certifications, project management, CRM toolsCustomer service certifications, communication skills training

Customer Operations focuses on managing customer accounts and improving processes, while Customer Service Representatives handle direct customer interactions and support. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What are 5 careers in customer operations?

Five careers in customer operations include Customer Service Manager, Customer Support Specialist, Operations Analyst, Client Relations Manager, and Customer Experience Coordinator. These roles involve managing customer interactions, analyzing service data, and improving customer satisfaction through communication skills and familiarity with CRM tools. They often require strong problem-solving abilities and knowledge of company products or services.

What do customer operations do?

Customer operations professionals manage processes that support customer satisfaction and retention, including order fulfillment, account management, and service delivery. They often use tools like CRM systems and require strong communication and problem-solving skills to ensure efficient customer experiences.

What are the most commonly searched types of Customer Operations jobs in Atlanta, GA?

The most popular types of Customer Operations jobs in Atlanta, GA are:

What are popular job titles related to Customer Operations jobs in Atlanta, GA?

For Customer Operations jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Customer Operations jobs in Atlanta, GA look for?

The top searched job categories for Customer Operations jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Customer Operations jobs?

Cities near Atlanta, GA with the most Customer Operations job openings:

    Customer Operations jobs near you
    Infographic showing various Customer Operations job openings in Atlanta, GA as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $40,908 per year, or $19.7 per hour.

    Customer Operations Specialist

    Kemira

    Atlanta, GA • On-site

    Other

    Posted 3 days ago

    New

    Job description

    We are now looking for a Customer Operations Specialist for our supply chain management team. As part of the Customer Operations team, you will be responsible for the end-to-end execution of customer orders and operational activities within their assigned business segment. This role serves as the primary point of coordination between customers and internal stakeholders to ensure accurate order processing, timely delivery execution, and effective issue resolution. The position is expected to operate independently while maintaining a strong focus on customer experience, operational accuracy, and cross-functional collaboration. Specialists are accountable for managing daily operational activities, identifying potential risks, and escalating issues appropriately to support business continuity and customer satisfaction. The Customer Operations Specialist reports to the Customer Operations Team Lead or Customer Operations Manager. This is a hybrid role located at our North America Headquarters office in Atlanta, GA.


    In this role you’ll be responsible for:

    • Manage customer orders from entry through fulfillment, invoicing, and completion
    • Coordinate customer requirements with Planning, Manufacturing, Logistics, Transportation, and Commercial teams
    • Maintain accurate order information and proactively communicate updates to customers and internal stakeholders
    • Monitor daily operational activities to ensure timely order execution and delivery performance
    • Support customer onboarding activities and account transitions
    • Process orders through SAP, MyKemira, Sales Applications, and future operational platforms
    • Identify and escalate operational risks, delays, and customer-impacting issues
    • Support transportation coordination and delivery execution activities
    • Maintain compliance with established operational processes and performance expectations
    • Participate in process improvement initiatives and operational training activities
    • Support after-hours and on-call responsibilities as assigned


    What you’ll bring to the team:

    • High school diploma or equivalent with a minimum of 5 years’ experience in a high-volume Customer Service Center; transportation scheduling experience highly recommended.
    • Proficiency in the SD module of SAP, including sales order processing, logistics execution, and billing, as well as strong MS Office skills.
    • Strong interpersonal and communication skills, with the ability to adapt and thrive in a rapidly changing work environment.
    • Demonstrated problem-solving, analytical, judgment, and decision-making skills, with a customer-focused mindset to build and maintain satisfaction.
    • Creativity, innovation, and an understanding of cross-departmental collaboration to support customer needs effectively.


    Kemira is a global leader in sustainable chemistry for water-intensive industries. We operate globally and serve a wide range of customers including municipal and industrial water treatment companies and the fiber industry. Our solutions and services help secure clean water for millions of people every day and support our customers in advancing circularity and responsible resource use throughout their value chains. In 2025, Kemira reported annual revenue of EUR 2.8 billion with a global team of 4,911 colleagues. Kemira is listed on the Nasdaq Helsinki. www.kemira.com

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