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Customer Operations Jobs in Atlanta, GA (NOW HIRING)

DeKalb County

Customer Care Supervisor

Decatur, GA · On-site

$46K - $74K/yr

Job Code: 21115 Salary Grade: 14 Salary Range: $46,441 - $74,769 FLSA: Nonexempt Department - Utility Customer Operations The purpose of this classification is to supervise the day-to-day operations ...

SolGenie

Application Operations Engineer

Atlanta, GA · On-site

Work on critical, highly complex customer problems that will span multiple AWS services (dealing daily with high severity incidents). * Help build and improve customer operations through scripts to ...

HOPTEK

Customer Excellence Lead

Atlanta, GA · On-site

He/She will also review customer data and conduct detailed analytics to check and fix data quality issues and dispatch operations issues. He/She will serve as a primary liaison to the customer and ...

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Customer Operations information

See Atlanta, GA salary details

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How much do customer operations jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer operations in Atlanta, GA is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $20.34 per hour, depending on experience, location, and employer.

What is customer operations?

Customer operations refer to the teams and processes within a company that manage the interactions and support provided to customers. This includes handling inquiries, resolving issues, ensuring customer satisfaction, and streamlining communication between customers and the business. Customer operations professionals work to improve the overall customer experience by optimizing service workflows, monitoring performance metrics, and collaborating with other departments. Their goal is to build strong, long-term relationships with customers and enhance loyalty.

What are some typical challenges faced in a customer operations role, and how can I prepare to handle them?

In a Customer Operations role, you may encounter challenges such as managing high volumes of customer inquiries, coordinating across multiple departments to resolve issues, and adapting to evolving processes or technologies. Successfully handling these challenges requires strong communication skills, attention to detail, and the ability to stay organized under pressure. Being proactive about learning internal systems and building relationships with team members in other departments can also help you respond efficiently and deliver excellent customer experiences.

What are the key skills and qualifications needed to thrive as a customer operations professional, and why are they important?

To thrive as a Customer Operations professional, you need strong problem-solving abilities, attention to detail, and a background in customer service or business operations, often supported by a relevant degree. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and data analysis tools is typically required. Excellent communication, patience, and adaptability are standout soft skills for handling customer inquiries and collaborating across teams. These skills are crucial for ensuring efficient issue resolution, maintaining high customer satisfaction, and improving operational workflows.

What is the difference between Customer Operations vs Customer Service Representative?

AspectCustomer OperationsCustomer Service Representative
Primary FocusManaging customer accounts, process optimization, and ensuring overall customer successHandling direct customer inquiries, providing support, and resolving issues
Required SkillsProcess management, data analysis, communication, problem-solvingCommunication, empathy, product knowledge, problem resolution
Work EnvironmentCross-departmental, often in operations or account management teamsCustomer support centers, call centers, or retail settings
Common CertificationsCustomer service certifications, project management, CRM toolsCustomer service certifications, communication skills training

Customer Operations focuses on managing customer accounts and improving processes, while Customer Service Representatives handle direct customer interactions and support. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What are 5 careers in customer operations?

Five careers in customer operations include Customer Service Manager, Customer Support Specialist, Operations Analyst, Client Relations Manager, and Customer Experience Coordinator. These roles involve managing customer interactions, analyzing service data, and improving customer satisfaction through communication skills and familiarity with CRM tools. They often require strong problem-solving abilities and knowledge of company products or services.

What do customer operations do?

Customer operations professionals manage processes that support customer satisfaction and retention, including order fulfillment, account management, and service delivery. They often use tools like CRM systems and require strong communication and problem-solving skills to ensure efficient customer experiences.

What are the most commonly searched types of Customer Operations jobs in Atlanta, GA?

The most popular types of Customer Operations jobs in Atlanta, GA are:

What are popular job titles related to Customer Operations jobs in Atlanta, GA?

For Customer Operations jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Customer Operations jobs in Atlanta, GA look for?

The top searched job categories for Customer Operations jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Customer Operations jobs?

Cities near Atlanta, GA with the most Customer Operations job openings:

    Customer Operations jobs near you
    Infographic showing various Customer Operations job openings in Atlanta, GA as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $40,908 per year, or $19.7 per hour.

    Customer Supply Chain Operations Lead

    Clorox

    Alpharetta, GA • Hybrid

    Full-time

    Medical, Retirement, PTO

    Re-posted 15 days ago

    Job description

    Clorox is the place that's committed to growth - for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace

    Your role at Clorox:

    \The Customer Supply Chain Operations Lead is responsible for executing service, inventory, and operational performance across the order-to-cash cycle for assigned customers. The CSCM partners across Logistics, Sales, IBP, and Finance to identify risks, improve performance, and deliver reliable execution. Success in this role requires strong operational rigor, analytical capability, and the ability to translate data into actionable insights that improve service and cost outcomes.

    In this role, you will:

    Order-to-Cash Execution Ownership

    • Own execution of customer supply chain performance across order-to-cash, including service, inventory, and compliance metrics.
    • Monitor KPIs including order fill, OTIF, inventory health, and on-shelf availability. Identify and escalate risks related to supply, service, and operational performance.
    • Ensure adherence to standard processes, controls, and customer requirements.

    Data-Driven Insights & Analytics

    • Analyze operational data to identify trends, risks, and improvement opportunities.
    • Translate data into actionable insights to support decision making.
    • Support development and maintenance of dashboards, reports, and scorecards. Use data to proactively highlight service risks and performance gaps.

    Operational Problem Solving & Continuous Improvement

    • Lead root-cause problem solving for service failures, fines, and execution issues.
    • Execute action plans to close performance gaps.
    • Support implementation of scalable process improvements.
    • Contribute to continuous improvement initiatives.

    Cross-Functional Collaboration

    • Partner with Sales, Planning, Logistics, Finance, and Customer teams to align on supply and demand execution.
    • Support forecasting, promotion planning, and portfolio changes with data and execution insights.
    • Act as a key point of contact for day-to-day coordination.
    • Support joint business planning and execution activities.

    Project Execution & Capability Development

    • Lead or support defined projects to improve operational performance and efficiency.
    • Support testing and adoption of new tools, systems, and processes.
    • Build expertise in customer supply chain requirements and Clorox operational processes.

    What Success Looks Like

    • Service, inventory, and compliance KPIs are consistently met or improving.
    • Risks are identified early with clear mitigation plans. Root causes are resolved with sustainable improvements.
    • Data and insights improve decision making. Execution builds trust with partners.

    What we look for:

    • 5+ years of experience in supply chain, logistics, or customer operations. Strong analytical capability and ability to convert data into actionable insights.
    • Bachelor's degree from an accredited college or university is preferred.
    • Demonstrated ability to execute against KPIs.
    • Strong cross-functional collaboration and communication skills.
    • Ability to operate with discipline and accountability.
    • Proficiency in Excel, Power BI, SAP, and supply chain systems. Ability to interpret dashboards and operational data to identify risks and trends.
    • Strong execution mindset with ownership and follow-through.
    • Structured problem-solving capability.
    • Effective communicator.
    • Growth mindset with willingness to build financial and business acumen.

    Workplace type:

    Hybrid - 3 days in the office, 2 days WFH

    Our values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That's why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive. Learn more.


    [U.S.]Additional Information:

    At Clorox, we champion people to be well and thrive, starting with our own people. To help make this possible, we offer comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company match, flexible time off benefits (including half-day summer Fridays depending on location), inclusive fertility/adoption benefits, and more.


    We are committed to fair and equitable pay and are transparent with current and future teammates about our full salary ranges. We use broad salary ranges that reflect the competitive market for similar jobs, provide sufficient opportunity for growth as you gain experience and expand responsibilities, while also allowing for differentiation based on performance. Based on the breadth of our ranges, most new hires will start at Clorox in the first half of the applicable range. Your starting pay will depend on job-related factors, including relevant skills, knowledge, experience and location. The applicable salary range for every role in the U.S. is based on your work location and is aligned to one of three zones according to the cost of labor in your area.


    -Zone A: $90,900 - $170,100

    -Zone B: $83,400 - $155,900

    -Zone C: $75,800 - $141,700


    All ranges are subject to change in the future. Your recruiter can share more about the specific salary range for your location during the hiring process.


    This job is also eligible for participation in Clorox's incentive plans, subject to the terms of the applicable plan documents and policies.

    Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.

    To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.

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