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$33K

$66.1K

$107K

How much do part time customer experience manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for part time customer experience manager in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What does a part time customer experience manager do?

A Part Time Customer Experience Manager is responsible for ensuring that customers have a positive experience with a company’s products or services, but works fewer hours than a full-time manager. This role typically involves addressing customer feedback, resolving issues, and collaborating with teams to improve service quality. They also help implement strategies to enhance customer satisfaction and loyalty, often using customer data to identify areas for improvement. Because the position is part-time, these responsibilities are managed within a reduced work schedule, offering flexibility for both the employer and the employee.

What are the key skills and qualifications needed to thrive as a part time customer experience manager, and why are they important?

To thrive as a Part Time Customer Experience Manager, you need strong customer service expertise, problem-solving abilities, and typically a background in business or hospitality. Familiarity with CRM platforms, feedback management tools, and basic data analysis software is commonly required. Outstanding communication, leadership, and conflict resolution skills help you motivate teams and address customer concerns effectively. These skills and qualities are vital for ensuring excellent customer satisfaction and maintaining brand loyalty in a competitive market.

How does a part time customer experience manager typically collaborate with other departments to improve customer satisfaction?

As a Part Time Customer Experience Manager, you’ll regularly work with teams from sales, marketing, product development, and support to address customer feedback and enhance service delivery. Collaboration often involves sharing customer insights, participating in cross-functional meetings, and helping implement initiatives that resolve pain points. Maintaining clear and proactive communication with other departments ensures a unified approach to improving the overall customer journey, even within a part-time schedule. Your role is essential in bridging the gap between customers and internal teams, driving continuous improvement.

What is the difference between Part Time Customer Experience Manager vs Part Time Customer Service Representative?

AspectPart Time Customer Experience ManagerPart Time Customer Service Representative
ResponsibilitiesOversees customer journey, develops strategies to improve satisfaction, manages feedback channelsHandles customer inquiries, resolves issues, provides product or service information
Required SkillsCustomer experience strategies, communication, problem-solving, data analysisCommunication, patience, product knowledge, problem-solving
Work EnvironmentOffice, retail, or online settings; strategic and supervisory tasksCall centers, retail stores, online chat; direct customer interaction
Common UsageUsed by companies focusing on customer satisfaction and loyaltyUsed by companies providing direct customer support

The Part Time Customer Experience Manager focuses on improving overall customer satisfaction and strategic initiatives, while the Part Time Customer Service Representative handles direct customer interactions and issue resolution. Both roles require strong communication skills, but the manager position involves more strategic planning and oversight.

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What cities are hiring for Part Time Customer Experience Manager jobs?

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Part Time Customer Experience Manager jobs near you
Infographic showing various Part Time Customer Experience Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $66,102 per year, or $31.8 per hour.

Customer Experience Manager (Part Time)

Steel Point Solutions

Fort George G Meade, MD • On-site

Part-time, Contractor

Posted 10 days ago

Job description

Steel Point Solutions is an amazing SBA Certified (8a), HUBZone, Small Disadvantaged Business (SDB) and a Woman Owned Small Business (WOSB) company. Established in 2013 with a vision of offering world class, integrated business solutions for all levels of Government and commercial enterprises. We are represented by a team of talented and qualified professionals who know how essential efficient, cost-effective integrated solutions are to your organization's success. Leveraging these resources, we strive daily to lead the industry in program management and service delivery. 

Role Summary

The Customer Experience Manager serves in a part-time, 1099 independent contractor capacity and is responsible for overseeing and enhancing the customer experience for Steel Point Solutions' clients. This role involves managing day-to-day customer interactions, ensuring high levels of client satisfaction, and implementing strategies to improve engagement and retention. The Customer Experience Manager will work closely with internal teams to align service delivery with client expectations and drive initiatives that enhance the overall customer experience while supporting business growth and long-term client relationships.

Key Roles & Responsibilities

  • Customer Experience Oversight: Manage and enhance the end-to-end customer experience, ensuring that all client interactions are positive and align with Steel Point Solutions' standards. Develop and implement strategies to improve customer satisfaction and address any issues or concerns promptly.
  • Client Relationship Management: Serve as the primary point of contact for clients, addressing inquiries and resolving issues to ensure a high level of client satisfaction. Build and maintain strong relationships with clients, understanding their needs and preferences to provide tailored solutions.
  • Performance Monitoring: Monitor key performance indicators (KPIs) related to customer experience, including satisfaction scores, response times, and resolution rates. Analyze customer feedback and performance metrics to identify areas for improvement and implement actionable strategies.
  • Process Improvement: Evaluate and improve customer service processes and workflows to enhance efficiency and effectiveness. Collaborate with internal teams to streamline processes and ensure that customer interactions are handled seamlessly.
  • Reporting and Documentation: Prepare and present reports on customer experience metrics, including trends, issues, and improvements. Maintain accurate records of customer interactions, feedback, and resolutions.
  • Training and Development: Provide training and support to team members on customer service best practices and company policies. Develop and implement programs to enhance the skills and knowledge of customer service staff.
  • Client Retention and Growth: Identify opportunities for client retention and growth by understanding client needs and proposing additional services or solutions. Work closely with the sales and account management teams to support client retention and expand service offerings.
  • Issue Resolution: Handle complex or escalated customer issues, working to resolve them in a timely and satisfactory manner. Implement strategies to prevent recurring issues and improve overall service quality.

Required Qualifications

  • Bachelor's degree in Business Administration, Marketing, or a related field
  • 5+ years of experience in customer experience management or related roles, with a proven track record of enhancing client satisfaction.
  • Candidate Must Have an Active Top Secret SCI Poly Clearance 

Preferred Qualifications

  • Master's degree in Business Administration, Marketing, or a related field preferred

Skills and Competencies

  • Customer Experience Management: Expertise in managing and improving customer experience, with a focus on client satisfaction and retention.
  • Client Relationship Management: Strong skills in building and maintaining positive relationships with clients, addressing their needs effectively.
  • Analytical Skills: Ability to analyze customer feedback and performance metrics to identify trends and areas for improvement.
  • Problem-Solving: Strong problem-solving skills with the ability to handle complex or escalated issues and implement effective solutions.
  • Process Improvement: Experience in evaluating and enhancing customer service processes and workflows.
  • Communication: Excellent verbal and written communication skills, with the ability to convey information clearly and effectively to clients and internal teams
  • Leadership: Ability to provide training and support to team members, fostering a culture of excellence in customer service.

Candidates from Historically Underutilized Business Zones (HUBZone) are strongly encouraged to apply. To determine whether you reside in a HUBZone, visit: https://maps.certify.sba.gov/hubzone/map.

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