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MagVenture

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Medical Device Customer Support Technician

Alpharetta, GA · On-site

$55K - $64K/yr

We are seeking an entry-level Medical Device Customer Support Technician to serve as the first ... Provide technical support and service on medical devices , addressing all incoming requests via ...

Kelly Services

Medical Device Assembler

Maple Plain, MN

$20 - $24/hr

Join our team as a Medical Device Assembler! If you enjoy working with precision, take pride in ... As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday ...

Advanced Medical Supply

Medical Device Sales Rep

Tampa, FL · On-site

$84.98K - $114.84K/yr

We are a diverse and fast growing medical device & equipment company that is committed to focusing ... High sense of urgency in particular with regards to customer service orientation * Strong business ...

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How much do medical device customer service jobs pay per hour?

As of May 31, 2026, the average hourly pay for medical device customer service in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.19 per hour, depending on experience, location, and employer.

What is a Medical Device Customer Service job?

A Medical Device Customer Service job involves assisting customers, healthcare professionals, and patients with inquiries about medical devices. Responsibilities typically include troubleshooting device issues, processing orders and returns, ensuring regulatory compliance, and providing product training or guidance. Strong communication skills and knowledge of medical devices are essential to effectively support customers and resolve concerns.

What are the key skills and qualifications needed to thrive in the Medical Device Customer Service position, and why are they important?

To excel in a Medical Device Customer Service role, you need a solid understanding of medical device products, problem-solving abilities, and experience in customer support or healthcare environments. Familiarity with CRM software, order management systems, and sometimes basic regulatory knowledge or relevant certifications is often expected. Outstanding verbal and written communication, patience, and an ability to handle stressful situations with professionalism are key soft skills for this role. These competencies are vital for ensuring customer satisfaction, accurate information exchange, and timely resolution of issues in a regulated industry.

What are the typical daily tasks for a Medical Device Customer Service representative?

As a Medical Device Customer Service representative, your daily responsibilities often include responding to inquiries from healthcare professionals and patients, assisting with order processing, troubleshooting device issues, and coordinating with technical teams for advanced support. You'll frequently use CRM systems to track interactions and manage follow-ups while ensuring compliance with healthcare regulations and company protocols. Additionally, you may provide product education and documentation support to customers. The role often involves collaborating closely with sales, logistics, and regulatory teams to ensure a seamless customer experience.
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Medical Device Customer Service jobs near you
Infographic showing various Medical Device Customer Service job openings in the United States as of May 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 90% In-person, and 10% Hybrid job distribution, with an average salary of $38,099 per year, or $18.3 per hour.
Medical Device Customer Support Technician

Medical Device Customer Support Technician

MagVenture

Alpharetta, GA • On-site

$55K - $64K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

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Job description

Are you interested in neuroscience, medical technology, and hands-on problem solving? Are you a self-motivated, detail-oriented individual who enjoys helping customers and troubleshooting technical and service-related issues? If so, you may be a strong fit for our growing team.

We are an innovative, Denmark-based medical device manufacturer specializing in clinical and research technology for non-invasive brain stimulation. We are seeking an entry-level Medical Device Customer Support Technician to serve as the first point of contact for customer service and technical support inquiries.

In this role, you will handle incoming customer calls and emails, perform initial technical troubleshooting of medical devices, and resolve issues whenever possible before escalation to field service technicians. This position plays a critical role in ensuring efficient service delivery, minimizing downtime, and supporting clinicians and researchers using our technology.

This is a unique opportunity for a highly motivated individual interested in combining customer service with medical device technology in a fast-growing, innovative field.

Primary Responsibilities:

Provide technical support and service on medical devices, addressing all incoming requests via phone or email. This is not an IT position

·       Serve as the first line of support for customers via phone and email regarding medical device issues (not an IT helpdesk role)

·       Perform initial remote diagnosis and troubleshooting of device-related issues

·       Resolve basic technical problems independently when possible

·       Determine when escalation to senior or field service technicians is required and document issues clearly for handoff

·       Maintain a strong focus on customer experience, urgency, and issue resolution

 Log all service requests, warranty cases, and customer interactions in Salesforce

·       Maintain accurate service records and case documentation

·       Create and manage preventive maintenance (PM) reminders in Salesforce

·       Track service history and support contract compliance

Secondary Responsibilities

  • Provide in-house service support when other technicians are occupied.
  • Manage logistics for demo/back-up equipment, including handling demo shipments and maintaining inventory.
  • Assist with virtual demos when other service personnel are busy.

Qualifications:

•     Background in biomedical engineering, life sciences, neuroscience, BMET or related technical field preferred

•     1–2 years of customer service or technical support experience, ideally in medical devices or healthcare technology

•     Strong understanding of anatomy and physiology required

•     Knowledge of neurophysiology or neuropsychiatry is highly desirable

•     Basic understanding of electronics or medical device systems preferred

•     Strong troubleshooting and problem-solving skills

•     Excellent verbal and written communication skills

•     Proficiency with computers and CRM systems (Salesforce experience a plus)

•     Comfortable working in a fast-paced, customer-facing technical environment

•     Ability to lift up to 75 lbs and work in environments requiring physical equipment handling

This role involves a combination of primary and secondary tasks, requiring a candidate with a biomedical background, customer support experience in medical devices, and the ability to handle technical responsibilities. Strong communication skills and adaptability are crucial for success in this role.

Job Type: Full-time

Pay: $55,000.00 - $64,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Day shift
  • Monday to Friday

Ability to Relocate:

  • Alpharetta, GA: Relocate before starting work (Required)

Work Location: In person

Company Description

MagVenture is a family-owned Danish company that was founded in 1991 and today has 170+ employees worldwide. We develop, produce and market a wide range of advanced medical equipment that is based on the use of powerful pulsating magnetic fields. The technique is used today in a wide range of specialties, e.g., we have FDA clearance for the treatment of depression and OCD in the US. Today, the treatment is widely adopted and reimbursed, especially in the USA, and MagVenture is the largest supplier worldwide. The technique is
also used for advanced rehabilitation and for neurological diagnostics. Some of our products are used for research and are used e.g., by Harvard and Stanford Universities for the development of
new treatment methods. In the long term, the methods are expected to be activated in other application areas. Our equipment is sold worldwide through our own subsidiaries in the USA, Germany, China, Brazil and UK as well as through distributors in a further 55 countries.
MagVenture, Inc. was established in 2010 as a subsidiary of MagVenture A/S in Denmark.