ZipRecruiter

Log In

1

Medical Device Customer Service Jobs (NOW HIRING)

Kelly Services

Medical Device Assembler

Maple Plain, MN

$20 - $24/hr

Join our team as a Medical Device Assembler! If you enjoy working with precision, take pride in ... As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday ...

Kelly Services

Medical Device Assembler

Maple Plain, MN

$20 - $24/hr

Join our team as a Medical Device Assembler! If you enjoy working with precision, take pride in ... As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday ...

next page

Showing results 1-20

People also search for

All JobsMedical Device Customer Service Jobs

Medical Device Customer Service information

See salary details

$12

$18

$24

How much do medical device customer service jobs pay per hour?

As of May 31, 2026, the average hourly pay for medical device customer service in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.19 per hour, depending on experience, location, and employer.

What is a Medical Device Customer Service job?

A Medical Device Customer Service job involves assisting customers, healthcare professionals, and patients with inquiries about medical devices. Responsibilities typically include troubleshooting device issues, processing orders and returns, ensuring regulatory compliance, and providing product training or guidance. Strong communication skills and knowledge of medical devices are essential to effectively support customers and resolve concerns.

What are the key skills and qualifications needed to thrive in the Medical Device Customer Service position, and why are they important?

To excel in a Medical Device Customer Service role, you need a solid understanding of medical device products, problem-solving abilities, and experience in customer support or healthcare environments. Familiarity with CRM software, order management systems, and sometimes basic regulatory knowledge or relevant certifications is often expected. Outstanding verbal and written communication, patience, and an ability to handle stressful situations with professionalism are key soft skills for this role. These competencies are vital for ensuring customer satisfaction, accurate information exchange, and timely resolution of issues in a regulated industry.

What are the typical daily tasks for a Medical Device Customer Service representative?

As a Medical Device Customer Service representative, your daily responsibilities often include responding to inquiries from healthcare professionals and patients, assisting with order processing, troubleshooting device issues, and coordinating with technical teams for advanced support. You'll frequently use CRM systems to track interactions and manage follow-ups while ensuring compliance with healthcare regulations and company protocols. Additionally, you may provide product education and documentation support to customers. The role often involves collaborating closely with sales, logistics, and regulatory teams to ensure a seamless customer experience.
More about Medical Device Customer Service jobs
What cities are hiring for Medical Device Customer Service jobs? Cities with the most Medical Device Customer Service job openings:
What states have the most Medical Device Customer Service jobs? States with the most job openings for Medical Device Customer Service jobs include:
What job categories do people searching Medical Device Customer Service jobs look for? The top searched job categories for Medical Device Customer Service jobs are:
Medical Device Customer Service jobs near you
Infographic showing various Medical Device Customer Service job openings in the United States as of May 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 90% In-person, and 10% Hybrid job distribution, with an average salary of $38,099 per year, or $18.3 per hour.
Customer Service Representative

Customer Service Representative

Astrix Technology

Fairfield, CT

$20 - $22/hr

Other

Posted 23 days ago

Job description

Customer Service Representative

Contracts/Outsourcing

Fairfield county , Connecticut, US

  • Added - 28/05/2026

Pay Rate Low: 20 | Pay Rate High: 22

Our client is seeking a Customer Service Representative to support a high-volume, front-line call center environment focused on surgical and medical device products. This role is responsible for managing customer interactions, processing orders, and ensuring accurate and timely resolution of inquiries within a regulated healthcare setting.

Type: Contract (Potential to extend/convert)

Location: Fairfield County, CT

Rate : $20-$22/hr

Key Responsibilities

  • Manage inbound calls, emails, and CRM activity using Microsoft Dynamics

  • Process customer orders received via phone, email, fax, and EDI

  • Handle returns (RMAs), complaints, shipment issues (under/over shipments), and status updates

  • Enter and track complaints in the system, partnering with Product Surveillance during investigations

  • Provide product, pricing, and delivery information across a broad surgical/medical device portfolio

  • Ensure timely follow-up and resolution of customer issues

  • Maintain accuracy, documentation standards, and service level expectations

  • Support triage of service and repair requests, escalating as needed

  • Identify and escalate system, process, or service issues to leadership

What Our Client is Looking For

  • 3+ years of experience in a small, fast-paced call center (10–25 person team preferred)

  • Professional, calm, and customer-focused phone demeanor

  • Strong written communication skills, including email composition

  • Ability to multitask, prioritize, and work independently with minimal supervision

  • High attention to detail and accurate data entry skills

  • Comfortable working in a regulated medical or device environment

  • Proficiency with Microsoft Office (Word, Outlook, Excel required; Access a plus)

  • Strong attendance and reliability are essential

  • Team-oriented with a proactive mindset—uses downtime productively

Preferred Background

  • Prior call center, order entry, or healthcare/medical device customer service experience strongly preferred

This job description is a complete list of all desired skills, but not all are required. We strongly encourage candidates with relevant hands-on or technical experience to apply. We look forward to learning more about you!

INDBH

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Apply