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Medical Device Customer Service Jobs (NOW HIRING)

Excel Medical Products

Medical Device Assembly

Wixom, MI · On-site

$16 - $17/hr

Excel Medical Products in Wixom, MI is looking for a detail-oriented Medical Device Assembler to ... customers and partners. We foster a supportive workplace culture where employees are valued ...

Crown Medical, Inc.

Medical Device Rep

Boca Raton, FL · On-site

$82K - $113K/yr

Medical Sales Territory Representative - Entry Level We are a leading Medical Device and Equipment ... We believe that our proven products and customer focused marketing and sales efforts distinguish us ...

Crown Medical, Inc.

Medical Device Rep

Albuquerque, NM · On-site

$82K - $113K/yr

Medical Sales Territory Representative - Entry Level We are a leading Medical Device and Equipment ... We believe that our proven products and customer focused marketing and sales efforts distinguish us ...

Crown Medical, Inc.

Medical Device Rep

Sarasota, FL · On-site

$82K - $113K/yr

Medical Sales Territory Representative - Entry Level We are a leading Medical Device and Equipment ... We believe that our proven products and customer focused marketing and sales efforts distinguish us ...

Crown Medical, Inc.

Medical Device Rep

Santa Barbara, CA · On-site

$82K - $113K/yr

Medical Sales Territory Representative - Entry Level We are a leading Medical Device and Equipment ... We believe that our proven products and customer focused marketing and sales efforts distinguish us ...

Bracco

Medical Device Assembler I

Eden Prairie, MN · On-site

$18.25 - $22.50/hr

The Medical Device Assembler I is responsible for performing a variety of production tasks related ... to meet customer demand and verify design specification requirements * Generate Quality System ...

Hearst Health

Medical Device Coder

Carmel, IN · On-site

$18.50 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Partnering with our information system developer and healthcare institution customers, you'll help ... For a complete look at our solutions and services, please visit www.fdbhealth.com or follow us on ...

Advanced Medical Supply

Medical Device Sales Rep

Tampa, FL · On-site

$84K - $114K/yr

We are a diverse and fast growing medical device & equipment company that is committed to focusing ... High sense of urgency in particular with regards to customer service orientation * Strong business ...

First Databank

Medical Device Coder

Indianapolis, IN · On-site

$18 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Partnering with our information system developer and healthcare institution customers, you'll help ... For a complete look at our solutions and services, please visit www.fdbhealth.com or follow us on ...

First Databank

Medical Device Coder

Carmel, IN

$17.75 - $23.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Partnering with our information system developer and healthcare institution customers, you'll help ... For a complete look at our solutions and services, please visit www.fdbhealth.com or follow us on ...

Hearst

Medical Device Coder

Carmel, IN

$17.75 - $23.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Partnering with our information system developer and healthcare institution customers, you'll help ... For a complete look at our solutions and services, please visit www.fdbhealth.com or follow us on ...

Hearst Health

Medical Device Coder

Indianapolis, IN · On-site

$18 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Medical Device In The Quality Department In Some Jobs You Take Orders. In This One, You Write ... Partnering with our information system developer and healthcare institution customers, you'll help ...

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All JobsMedical Device Customer Service Jobs

Medical Device Customer Service information

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$12

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$24

How much do medical device customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for medical device customer service in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.19 per hour, depending on experience, location, and employer.

What is a medical device customer service?

A Medical Device Customer Service job involves assisting customers, healthcare professionals, and patients with inquiries about medical devices. Responsibilities typically include troubleshooting device issues, processing orders and returns, ensuring regulatory compliance, and providing product training or guidance. Strong communication skills and knowledge of medical devices are essential to effectively support customers and resolve concerns.

What does a medical device customer service do?

As a Medical Device Customer Service representative, your daily responsibilities often include responding to inquiries from healthcare professionals and patients, assisting with order processing, troubleshooting device issues, and coordinating with technical teams for advanced support. You'll frequently use CRM systems to track interactions and manage follow-ups while ensuring compliance with healthcare regulations and company protocols. Additionally, you may provide product education and documentation support to customers. The role often involves collaborating closely with sales, logistics, and regulatory teams to ensure a seamless customer experience.

What are the key skills and qualifications needed to thrive in medical device customer service, and why are they important?

To excel in a Medical Device Customer Service role, you need a solid understanding of medical device products, problem-solving abilities, and experience in customer support or healthcare environments. Familiarity with CRM software, order management systems, and sometimes basic regulatory knowledge or relevant certifications is often expected. Outstanding verbal and written communication, patience, and an ability to handle stressful situations with professionalism are key soft skills for this role. These competencies are vital for ensuring customer satisfaction, accurate information exchange, and timely resolution of issues in a regulated industry.

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Medical Device Customer Service jobs near you
Infographic showing various Medical Device Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,099 per year, or $18.3 per hour.

Medical Device, Customer Experience Representative (CXR)

PENTAX Medical

Dallas, TX

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

About PENTAX Medical
PENTAX Medical is a global medical device company focused on flexible endoscopy systems. As a division of HOYA Holdings we develop, manufacture, distribute and service endoscopic equipment used in hospitals and ambulatory surgery centers globally. At PENTAX Medical, our mission is to improve patient care and healthcare delivery worldwide through innovative endoscopic imaging technologies and solutions.
Driven by our commitment to Quality, Clinically Relevant Innovation, and Simplicity, we are more than just an equipment manufacturer, we focus on:
Endoscopic imaging technology
  • Clinical education and physician training
  • Infection prevention and reprocessing solutions
  • Service and Repair support for endoscopy departments
Position Title
Customer Experience Representative (CXR)
Location: Dallas, TX
Department: Commercial
Reports To: Field Service Manager
Why Join PENTAX Medical?
At PENTAX Medical, your work has purpose. PENTAX Medical is a HOYA-owned medical technology company that provides endoscopy imaging systems, scopes, and related services for GI, pulmonary, and ENT procedures, helping physicians diagnose and treat diseases using minimally invasive techniques.
Whether you're supporting commercial operations, developing innovative technologies, manufacturing life-saving devices, or enabling exceptional customer experiences, your contributions help improve healthcare outcomes worldwide.
When you join our team, you'll benefit from:
  • A mission-driven organization dedicated to advancing patient care
  • A collaborative culture that values innovation, accountability, and teamwork
  • Opportunities to make a measurable impact on a growing global business
  • Professional development and career growth opportunities
  • Competitive compensation and performance-based rewards
  • Comprehensive healthcare, wellness, and retirement benefits
  • Generous Paid Time Off, Sick time and company holidays
  • Flexible work arrangements where applicable
Position Summary
The Customer Experience Representative (CXR) is responsible for developing and executing plans to maintain, grow, and protect Pentax Medical's customer relationships and service contract performance across an assigned territory. Working directly in hospitals and ambulatory surgical centers, the CXR serves as the primary field-based customer experience contact — delivering proactive maintenance inspections, reprocessing education, workflow and hygiene assessments, staff certification, structured customer business reviews, equipment demonstrations, and installations. The CXR partners closely with the Territory Manager and the Pentax service organization to protect gross margin on service contracts, reduce preventable equipment damage through customer education, and identify capital replacement opportunities in the install base. This is not a call center position, this is in the field at client sites, such as; clinics, surgical centers, hospitals, etc.
Key Responsibilities
Strategic amp; Functional Responsibilities
  • Conduct proactive maintenance inspections (PMI) of flexible endoscopes at customer accounts on a scheduled annual cadence, including dry and wet leak testing, image and function checks, angulation assessment, exterior appearance evaluation, channel testing, and processor and accessory review.
  • Perform endoscopy room and equipment optimization reviews covering video processor and monitor settings, irrigation and CO2 equipment, room configuration, valve and O-ring maintenance, and post-procedure enzymatic protocols; educate clinical staff on optimal device settings and the patient-care impact of those settings.
  • Conduct structured workflow and hygiene assessments of Medical Device Reprocessing Departments (MDRD) evaluating bedside pre-cleaning, transportation, leak testing, manual cleaning, high-level disinfection, drying and storage, accessories, and infection control practices; deliver documented findings and actionable recommendations to customer leadership.
  • Deliver structured staff certification programs on equipment handling, setup, and cleaning; maintain a recurring 6-month training cadence to capture staff turnover and reinforce best practices across nursing, endoscopy, and reprocessing personnel.
  • Lead customer business reviews with hospital and surgical center leadership on an annual or semi-annual cadence, using fleet analysis, multi-year service history, training records, and contract data to present structured recommendations and agree on action plans with timelines.
  • Maximize profitability of service contracts by proactively identifying and responding to overutilized accounts with targeted reprocessing education and equipment handling interventions to reduce avoidable repair costs and protect service contract gross margin.
  • Maintain a current view of the territory install base — scope counts, fleet age, repair frequency, and procedure volume — and communicate qualified capital replacement opportunities to the Territory Manager through a structured handoff process.
  • Lead the equipment demonstration process from delivery through clinical use to teardown and return, ensuring equipment performs to specification and demo timelines are honored; co-manage the territory demo calendar with the sales team.
  • Execute equipment installations with comprehensive go-live training in adherence to Pentax Medical users' instructions; transition accounts into ongoing maintenance and education programs upon completion.
  • Support Territory Managers with clinical and technical expertise for customer-facing meetings and business reviews.
  • Track and report on all customer interactions, scheduled preventative maintenance, installations, demonstrations, training events, and business reviews accurately and on time within Salesforce CRM and other Pentax Medical systems.
  • Troubleshoot customer experience issues in the field and liaise with Pentax Medical service operations to ensure timely resolution; act as the customer’s primary point of contact until the issue is resolved.
  • Represent Pentax Medical at local, regional, and national trade shows and clinical society meetings to build relationships and develop the business.
  • Ability to travel extensively within assigned territory is an essential part of this position.
  • Other duties as assigned by management.
Qualifications
  • Bachelor's degree in healthcare, life sciences, engineering, business, or a related field; or equivalent combination of education and directly applicable medical device or healthcare experience.
  • Minimum 5 years of experience in a healthcare environment — hospital, ambulatory surgical centre, commercial medical device, or clinical setting — with demonstrated customer-facing responsibility.
  • Direct, hands-on experience in or alongside a Medical Device Reprocessing Department (MDRD), sterile processing, or endoscopy clinical environment is strongly preferred.
  • Demonstrated ability to design and deliver structured training or education programs to clinical or reprocessing staff; experience conducting in-services, certification training, or hands-on coaching in a hospital or surgical centre environment.
  • Demonstrated ability to operate independently within a multi-account remote territory, including self-directed planning, customer prioritization, and travel management.
  • Excellent communication and follow-up skills; comfortable presenting to mixed audiences from reprocessing technician to executive director.
  • Must travel within the set territory and be willing to travel nationally or internationally when necessary.
  • Valid driver's license and reliable daily access to a personal vehicle.
  • Must have excellent computer skills; fluent in Microsoft Word, Excel, and PowerPoint; willingness to work within a Salesforce CRM environment.
  • Direct flexible endoscopy experience — GI, ENT, pulmonology, or urology — at a manufacturer, hospital, surgical center, or service provider is preferred.
  • Relies on extensive experience and sound judgment to plan and accomplish goals independently.
Preferred Experience:
  • Surgical technician, sterile processing technician, or operating room nursing background is an asset.
  • Experience leading structured customer business reviews using fleet, repair history, and contract data is an asset.
  • Formal training in process workflows or lean / six sigma is an asset.
What Will Make You Successful

The successful candidate will demonstrate:

  • Strong consultative selling and customer engagement skills
  • Ability to identify customer needs, barriers, and opportunities throughout the sales process
  • Excellent communication and presentation capabilities
  • Strong collaboration and teamwork across commercial and clinical functions
  • Adaptability and confidence operating in dynamic clinical environments
  • Accountability, ownership, and a results-oriented mindset
  • Commitment to quality, patient care, and customer success
Working Conditions amp; Travel
  • Work Environment: Remote
  • Travel Requirements: Up to 75% within defined territory
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
  • Ability to lift and carry equipment cases, demonstration units, and training materials weighing up to 50 pounds on an occasional basis, and up to 25 pounds on a frequent basis.
  • Ability to push and pull wheeled equipment, including automated endoscope reprocessors and demo carts, with or without assistance.
  • Ability to stand and walk for extended periods during equipment installations, training sessions, procedural support, and trade shows.
  • Ability to bend, stoop, kneel, crouch, and reach at, above, and below shoulder level to access and service equipment, including equipment located under counters, on carts, and in reprocessing rooms.
  • Ability to travel throughout the assigned territory by car and air, including occasional overnight travel, and to navigate hospital, operating room, ambulatory surgical center, and reprocessing environments, including stairs.
  • Sufficient manual dexterity to handle instruments, tools, and endoscopes, and sufficient vision and hearing to perform equipment inspection, testing, and customer communication.
Benefits amp; Total Rewards
PENTAX Medical offers a comprehensive benefits package designed to support employees and their families, including:
  • Medical, Dental, and Vision Coverage
  • Retirement Savings Programs
  • Life and Disability Insurance
  • Employee Assistance Program (EAP)
  • Wellness Resources
  • Paid Time Off
  • Company Holidays
  • Professional Development Opportunities
Benefits may vary based on position and location.
Our Culture
At PENTAX Medical, we believe innovation happens when diverse perspectives come together.
We foster a collaborative, inclusive, and respectful workplace where employees are empowered to contribute ideas, challenge the status quo, and grow professionally. We are committed to building teams that reflect the communities and customers we serve.

Ready to Make an Impact?
If you're excited about contributing to a company that is advancing healthcare through innovation and quality, we encourage you to apply.
Join PENTAX Medical and help shape the future of patient care.

Equal Employment Opportunity
PENTAX Medical is an Equal Opportunity Employer committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law.

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