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Medical Device Customer Service Jobs in Virginia

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Medical Device Customer Service information

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How much do medical device customer service jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for medical device customer service in Virginia is $18.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $20.00 per hour, depending on experience, location, and employer.

What is a medical device customer service?

A Medical Device Customer Service job involves assisting customers, healthcare professionals, and patients with inquiries about medical devices. Responsibilities typically include troubleshooting device issues, processing orders and returns, ensuring regulatory compliance, and providing product training or guidance. Strong communication skills and knowledge of medical devices are essential to effectively support customers and resolve concerns.

What does a medical device customer service do?

As a Medical Device Customer Service representative, your daily responsibilities often include responding to inquiries from healthcare professionals and patients, assisting with order processing, troubleshooting device issues, and coordinating with technical teams for advanced support. You'll frequently use CRM systems to track interactions and manage follow-ups while ensuring compliance with healthcare regulations and company protocols. Additionally, you may provide product education and documentation support to customers. The role often involves collaborating closely with sales, logistics, and regulatory teams to ensure a seamless customer experience.

What are the key skills and qualifications needed to thrive in medical device customer service, and why are they important?

To excel in a Medical Device Customer Service role, you need a solid understanding of medical device products, problem-solving abilities, and experience in customer support or healthcare environments. Familiarity with CRM software, order management systems, and sometimes basic regulatory knowledge or relevant certifications is often expected. Outstanding verbal and written communication, patience, and an ability to handle stressful situations with professionalism are key soft skills for this role. These competencies are vital for ensuring customer satisfaction, accurate information exchange, and timely resolution of issues in a regulated industry.

What are popular job titles related to Medical Device Customer Service jobs in Virginia?

For Medical Device Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Medical Device Customer Service jobs in Virginia look for?

The top searched job categories for Medical Device Customer Service jobs in Virginia are:

Medical Device Customer Service jobs near you
Infographic showing various Medical Device Customer Service job openings in Virginia as of August 2026, with employment types broken down into 47% Full Time, 40% Part Time, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $37,773 per year, or $18.2 per hour.

Medical Device Territory Sales Rep (Richmond)

Richmond, VA • Hybrid

SalesFirst Recruiting-1
See more jobs at SalesFirst Recruiting-1external

$150K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted yesterday

Job description

THE COMPANY:

This medical device manufacturer provides safety solutions to 10k+ hospitals and surgery centers across the globe.


The sales team is looking to hire a highly motivated Territory Sales professional who will help to manage and grow business across Richmond, VA.


THE JOB:

This is a fantastic opportunity for an outside sales professional seeking a medical device sales career that offers remote and in-the-field autonomy.


The Richmond territory, you would take on is valued at over $2M+. There will be a handful of active accounts for you to sell into, in addition to generating net new business. This involves conducting ~10+ product demonstrations per week, with at least 3 days per week in the field. Limited overnight travel. Target customers include large hospitals, surgical centers, Operating Rooms, Sterile Processing Departments, ICUs, OBGYN departments, pediatrics, and more.


There will be extensive initial and ongoing training to set you up for success, including ride-alongs, product training, and clinical education.



THE QUALIFICATIONS:

  • 2+ years of B2B territory management experience
  • Proven ability to develop and close new business relationships
  • Strong communication and presentation skills
  • Clean driving record
  • Bachelor’s Degree required
  • MUST RIchmond, VA or close proximity


THE BENEFITS:

  • $80k-$100k+ in targeted earnings year 1 with current book of business = $50-60K starting salary + uncapped monthly commissions + bonuses
  • $120-150K OTE for top performers year 1
  • Top reps on the team are making over $200K+
  • Sales perks and incentives for top performers
  • Medical, Dental, and Vision insurance
  • 401(k) retirement plan with matching contributions
  • Monthly car allowance
  • Monthly phone allowance
  • Company-provided laptop and credit card to cover travel expenses such as gas, hotels, and food
  • Extensive initial and ongoing training to set you up for success
  • Career and income growth opportunities