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Medical Device Customer Service Jobs in California

Crown Medical, Inc.

Medical Device Rep

Carlsbad, CA · On-site

$82K - $113K/yr

Medical Sales Territory Representative - Entry Level We are a leading Medical Device and Equipment ... We believe that our proven products and customer focused marketing and sales efforts distinguish us ...

VOLT

Medical Device Assembler

Irvine, CA · On-site

$18 - $19.75/hr

Maintain a positive, team-oriented attitude when interacting with internal and external customers ... Prior experience as a Medical Device Assembler or Production Assembler preferred. * Previous ...

Crown Medical, Inc.

Medical Device Rep

Santa Barbara, CA · On-site

$82K - $113K/yr

Medical Sales Territory Representative - Entry Level We are a leading Medical Device and Equipment ... We believe that our proven products and customer focused marketing and sales efforts distinguish us ...

SlingShot Connections

Be Seen First

Medical Device Assembler

San Clemente, CA · On-site

$22.10/hr

Comfortable working in a regulated environment (medical device experience is a plus) * Ability to ... payroll services, and customized staffing solutions for numerous verticals, including accounting ...

Aerotek

Medical Device Assembler

Santa Clara, CA

$21 - $26/hr

Hiring 5 Medical Device Assemblers for a Catheter Medical Device Company in Santa Clara, CA! Open ... About Aerotek Aerotek ® Inc. provides staffing and services solutions in manufacturing, logistics ...

Aerotek

Medical Device Assembler

Santa Clara, CA · On-site

$21 - $24.50/hr

Hiring 5 Medical Device Assemblers for a Catheter Medical Device Company in Santa Clara, CA ... About Aerotek Aerotek ® Inc. provides staffing and services solutions in manufacturing, logistics ...

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All JobsMedical Device Customer Service JobsMedical Device Customer Service Jobs in California

Medical Device Customer Service information

What is a medical device customer service?

A Medical Device Customer Service job involves assisting customers, healthcare professionals, and patients with inquiries about medical devices. Responsibilities typically include troubleshooting device issues, processing orders and returns, ensuring regulatory compliance, and providing product training or guidance. Strong communication skills and knowledge of medical devices are essential to effectively support customers and resolve concerns.

What does a medical device customer service do?

As a Medical Device Customer Service representative, your daily responsibilities often include responding to inquiries from healthcare professionals and patients, assisting with order processing, troubleshooting device issues, and coordinating with technical teams for advanced support. You'll frequently use CRM systems to track interactions and manage follow-ups while ensuring compliance with healthcare regulations and company protocols. Additionally, you may provide product education and documentation support to customers. The role often involves collaborating closely with sales, logistics, and regulatory teams to ensure a seamless customer experience.

What are the key skills and qualifications needed to thrive in medical device customer service, and why are they important?

To excel in a Medical Device Customer Service role, you need a solid understanding of medical device products, problem-solving abilities, and experience in customer support or healthcare environments. Familiarity with CRM software, order management systems, and sometimes basic regulatory knowledge or relevant certifications is often expected. Outstanding verbal and written communication, patience, and an ability to handle stressful situations with professionalism are key soft skills for this role. These competencies are vital for ensuring customer satisfaction, accurate information exchange, and timely resolution of issues in a regulated industry.

What are popular job titles related to Medical Device Customer Service jobs in California?

For Medical Device Customer Service jobs in California, the most frequently searched job titles are:

What job categories do people searching Medical Device Customer Service jobs in California look for?

The top searched job categories for Medical Device Customer Service jobs in California are:

What cities in California are hiring for Medical Device Customer Service jobs?

Cities in California with the most Medical Device Customer Service job openings:

Medical Device Customer Service jobs near you
Infographic showing various Medical Device Customer Service job openings in California as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Customer Success Specialist - Medical Device

PrideStaff

Mission Viejo, CA • On-site

$25 - $27/hr

Full-time

Medical

Posted 25 days ago

Job description

Customer Success Specialist

Mission Viejo, CA | Full-Time | Temp-to-Hire | $25-$27/Hour

A rapidly growing healthcare company in Mission Viejo is seeking a Customer Success Specialist to support customer relationships, account management, order processing, and sales operations.

Prior experience in Medical Aesthetics, Regenerative Biologics, Biologics, Medical Device, Pharmaceutical, Biotechnology, Life Sciences, MedTech, or Healthcare Technology is required.

This role is ideal for professionals with experience in customer success, customer support, account coordination, sales support, order management, client services, or customer operations within a regulated healthcare environment.

Key Responsibilities

  • Process customer orders from the company's eCommerce platform into QuickBooks Desktop
  • Manage order entry, order accuracy, and sales order processing activities
  • Serve as a primary point of contact for customers, healthcare providers, distributors, and sales representatives
  • Respond to inquiries regarding orders, products, shipping status, and account information
  • Support customer onboarding, account maintenance, and customer success initiatives
  • Maintain customer records and operational data within CRM and business systems
  • Generate, update, and analyze reports using Microsoft Excel
  • Coordinate with internal teams to resolve issues and ensure timely order fulfillment
  • Support sales operations, customer service, and account support activities
  • Deliver an exceptional customer experience while maintaining a high level of accuracy and professionalism

Required Qualifications

  • 2+ years of experience in Customer Success, Customer Service, Customer Support, Account Coordination, Sales Support, Order Management, Client Services, or Customer Operations
  • Experience supporting customers within the Medical Device, Medical Aesthetics, Pharmaceutical, Biotech, Life Sciences, MedTech, Healthcare Technology, or Biologics industries
  • Experience supporting healthcare providers, medical practices, clinics, distributors, or customers purchasing technical or regulated products
  • Strong customer-facing communication and relationship-building skills
  • Excellent organizational skills and attention to detail
  • Ability to manage multiple priorities in a fast-paced environment
  • Associate degree or equivalent experience

Technical Skills

Required

  • Microsoft Excel
  • Microsoft Office Suite
  • CRM Systems
  • Data Management
  • Reporting & Analytics
  • Order Processing Systems

Preferred

  • HubSpot
  • QuickBooks Desktop
  • Sales Operations Platforms

Relevant Backgrounds

  • Customer Success Specialist
  • Customer Support Specialist
  • Customer Service Representative
  • Client Services Representative
  • Account Coordinator
  • Account Manager
  • Sales Support Specialist
  • Sales Operations Coordinator
  • Order Management Specialist
  • Healthcare Customer Service Representative
  • Medical Device Customer Support Specialist
  • Pharmaceutical Customer Service Representative
  • Biotech Customer Support Specialist


Apply today if you have customer-facing experience within the medical device, biotech, pharmaceutical, medical aesthetics, biologics, MedTech, or life sciences industries and are looking to grow your career with a rapidly expanding organization.

Company Description

PrideStaff South Orange County Mission Viejo works with local businesses to source, interview and recruit candidates for temporary, temp-to-hire, and direct-hire staffing in the areas of office and administrative support, customer service, accounting, light industrial, skilled, and general labor. We serve the South Orange County cities of Mission Viejo, Rancho Santa Margarita, San Clemente, Laguna Hills, Aliso Viejo, Dana Point, San Juan Capistrano, Laguna Niguel and other coastal communities.

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About PrideStaff

Sourced by ZipRecruiter

Accountability of local ownership along with the resources and expertise that the $200m national organization of PrideStaff backing us has. Therese is involved in all day-to-day operations. She leads a dynamic team of recruiters who together are focused on ensuring both clients and candidates have an exceptional experience. When you call the office, it is not unusual that Therese will answer the phone. Along with her team, she conducts interviews and helps with the hiring process. Additionally, PrideStaff’s 80+ other locations across the United States gives us resources not available to most other local staffing firms. It’s not what we say about ourselves that matters…it’s what has been said in our over 3,800 client testimonials that we’ve received over the years that matters.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Fresno, CA, US

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