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Medical Device Customer Service Jobs (NOW HIRING)

Danaher

Sales Representative Medical Device

Richmond, VA · On-site +1

$90K - $100K/yr

Conduct annual customer business reviews of top accounts and assist in managing escalated accounts in coordination with regional support team. * Maintain accurate sales funnel, customer contacts ...

Danaher

Sales Representative Medical Device

Wilmington, DE · On-site +1

$90K - $100K/yr

Conduct annual customer business reviews of top accounts and assist in managing escalated accounts in coordination with regional support team. * Maintain accurate sales funnel, customer contacts ...

West-Tech Materials

Sales Engineer

San Jose, CA

... of performance, service and value. We have had a significant growth within the Medical Device ... Job responsibiliites will require interfacing directly with medical device customer engineering and ...

Danaher

Sales Representative Medical Device

Raleigh, NC · On-site +1

$90K - $100K/yr

Conduct annual customer business reviews of top accounts and assist in managing escalated accounts in coordination with regional support team. * Maintain accurate sales funnel, customer contacts ...

System One

Medical Device Project Manager

Arlington, TN · On-site

$50 - $55/hr

Monitor programs/projects from initiation through delivery, interfacing with internal customers or ... services and workforce solutions across North America. We help clients get work done more ...

Stryker

Medical Device Driver

Novi, MI

$21.40/hr

As a Medical Device Driver, you will be responsible for the distribution and delivery of products ... Provide customer service during transportation; field customer complaints and communicate with ...

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Medical Device Customer Service information

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How much do medical device customer service jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for medical device customer service in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.19 per hour, depending on experience, location, and employer.

What are the typical daily tasks for a Medical Device Customer Service representative?

As a Medical Device Customer Service representative, your daily responsibilities often include responding to inquiries from healthcare professionals and patients, assisting with order processing, troubleshooting device issues, and coordinating with technical teams for advanced support. You'll frequently use CRM systems to track interactions and manage follow-ups while ensuring compliance with healthcare regulations and company protocols. Additionally, you may provide product education and documentation support to customers. The role often involves collaborating closely with sales, logistics, and regulatory teams to ensure a seamless customer experience.

What are the key skills and qualifications needed to thrive in the Medical Device Customer Service position, and why are they important?

To excel in a Medical Device Customer Service role, you need a solid understanding of medical device products, problem-solving abilities, and experience in customer support or healthcare environments. Familiarity with CRM software, order management systems, and sometimes basic regulatory knowledge or relevant certifications is often expected. Outstanding verbal and written communication, patience, and an ability to handle stressful situations with professionalism are key soft skills for this role. These competencies are vital for ensuring customer satisfaction, accurate information exchange, and timely resolution of issues in a regulated industry.

What is a Medical Device Customer Service job?

A Medical Device Customer Service job involves assisting customers, healthcare professionals, and patients with inquiries about medical devices. Responsibilities typically include troubleshooting device issues, processing orders and returns, ensuring regulatory compliance, and providing product training or guidance. Strong communication skills and knowledge of medical devices are essential to effectively support customers and resolve concerns.

More about Medical Device Customer Service jobs
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Medical Device Customer Service jobs near you
Medical Device, Territory Manager - GI (WA/OR/N. Cali)

Medical Device, Territory Manager - GI (WA/OR/N. Cali)

PENTAX Medical

Medina, WA • On-site, Remote

Full-time

Medical, PTO

Posted 14 days ago

Job description

About PENTAX Medical
Our mission is to improve the standard of patient care and quality of healthcare delivery by providing the best endoscopic products and services with a focus on QUALITY, CLINICALLY RELEVANT INNOVATION, and SIMPLICITY. Through leading edge R&D and manufacturing, PENTAX Medical provides endoscopic imaging devices and solutions to the global medical community.
Position Opening: Medical Device Sales - Territory Manager (Bay Area)
Why JOIN Us?
We are an established medical device leader that is preparing for high growth. This means that PENTAX is looking to invest in its team and provide a collaborative and encouraging work environment.
PENTAX Medical is proud of its comprehensive benefits program and generous Paid Time Off and Holiday policy.
Want More INFO?
The Territory Manager for our ENT side of the business is responsible for selling and promoting PENTAX Medical products. This position drives revenue growth by developing new accounts and pushing territory expansion.
Responsibilities of Medical Device Sales - Territory Manager (Bay Area)
  • Achieve sales targets and quotas within a defined territory
  • Identify and pursue new business opportunities within hospitals, clinics, and private practices specializing in otolaryngology
  • Develop and maintain strong relationships with key decision-makers, including ENT physicians, surgeons, nurses, procurement staff, and hospital administrators
  • Conduct sales presentations, product demonstrations, and clinical evaluations to showcase product features, benefits, and value proposition
  • Negotiate contracts, pricing, and terms of sale
  • Develop and maintain an in-depth understanding of the company's ENT product portfolio, including features, benefits, clinical applications, and competitive landscape
  • Provide product training and education to healthcare professionals, ensuring proper usage and understanding
  • Attend medical conferences, trade shows, and continuing education events to expand knowledge and network with healthcare professionals
  • Manage expenses and adhering to budget guidelines
  • Maintain accurate records of sales activities, customer interactions, and market data using a CRM (Customer Relationship Management) system
  • Provide clinical support to healthcare professionals, including assisting with product implementation, troubleshooting technical issues, and providing on-site support during procedures
  • Address customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction.
  • Collaborate with internal teams, such as marketing, customer service, and technical support, to provide comprehensive support to customers
  • Act as a liaison between the customer and the company, relaying customer feedback and market insights.
  • Adhere to all relevant regulations, policies, and ethical guidelines related to medical device or pharmaceutical sale

Requirements of Medical Device Sales - Territory Manager (Bay Area):
  • A bachelor's degree required, biology, biomedical science or business
  • Prior sales experience, preferably in the medical device or pharmaceutical industry
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM software.
  • Excellent verbal and written communication skills, including strong presentation and negotiation
  • Ability to build and maintain strong relationships with healthcare professionals and internal team members
  • Ability to analyze sales data, market trends, and customer needs
  • Identify and resolve customer issues effectively
  • Self-motivated, results-oriented, and able to work independently as well as part of a team

It is the ongoing policy and practice of PENTAX Medical to provide equal opportunity in employment to all employees and applicants. No person shall be discriminated against in any condition of employment because of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

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