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Customer Operations Jobs in Virginia (NOW HIRING)

BlackSky

Vice President, Customer Operations

Herndon, VA · On-site

$142.40K - $182.50K/yr

VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate the world's most advanced space-based intelligence platform and provide customers satellite imagery ...

BlackSky

Vice President, Customer Operations

Herndon, VA · Remote

$142.40K - $182.50K/yr

VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate the world's most advanced space-based intelligence platform and provide customers satellite imagery ...

BlackSky

Vice President, Customer Operations

Herndon, VA · Remote

$142.40K - $182.50K/yr

VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate the world's most advanced space-based intelligence platform and provide customers satellite imagery ...

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How much do customer operations jobs pay per hour?

As of May 29, 2026, the average hourly pay for customer operations in Virginia is $20.28, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Operations professional, and why are they important?

To thrive as a Customer Operations professional, you need strong problem-solving abilities, attention to detail, and a background in customer service or business operations, often supported by a relevant degree. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and data analysis tools is typically required. Excellent communication, patience, and adaptability are standout soft skills for handling customer inquiries and collaborating across teams. These skills are crucial for ensuring efficient issue resolution, maintaining high customer satisfaction, and improving operational workflows.

What are some typical challenges faced in a Customer Operations role, and how can I prepare to handle them?

In a Customer Operations role, you may encounter challenges such as managing high volumes of customer inquiries, coordinating across multiple departments to resolve issues, and adapting to evolving processes or technologies. Successfully handling these challenges requires strong communication skills, attention to detail, and the ability to stay organized under pressure. Being proactive about learning internal systems and building relationships with team members in other departments can also help you respond efficiently and deliver excellent customer experiences.

What are customer operations?

Customer operations refer to the teams and processes within a company that manage the interactions and support provided to customers. This includes handling inquiries, resolving issues, ensuring customer satisfaction, and streamlining communication between customers and the business. Customer operations professionals work to improve the overall customer experience by optimizing service workflows, monitoring performance metrics, and collaborating with other departments. Their goal is to build strong, long-term relationships with customers and enhance loyalty.

What does a customer operations do?

A customer operations role involves managing and improving customer service processes, ensuring efficient communication between customers and the company. It often includes handling inquiries, resolving issues, and coordinating with other departments to enhance customer satisfaction, typically requiring skills in communication, problem-solving, and familiarity with customer management tools. The position may also involve analyzing customer data to identify trends and improve service strategies.

What is the difference between Customer Operations vs Customer Service Representative?

AspectCustomer OperationsCustomer Service Representative
Primary FocusManaging customer accounts, process optimization, and ensuring overall customer successHandling direct customer inquiries, providing support, and resolving issues
Required SkillsProcess management, data analysis, communication, problem-solvingCommunication, empathy, product knowledge, problem resolution
Work EnvironmentCross-departmental, often in operations or account management teamsCustomer support centers, call centers, or retail settings
Common CertificationsCustomer service certifications, project management, CRM toolsCustomer service certifications, communication skills training

Customer Operations focuses on managing customer accounts and improving processes, while Customer Service Representatives handle direct customer interactions and support. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What are the most commonly searched types of Customer Operations jobs in Virginia? The most popular types of Customer Operations jobs in Virginia are:
What are popular job titles related to Customer Operations jobs in Virginia? For Customer Operations jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Operations jobs in Virginia look for? The top searched job categories for Customer Operations jobs in Virginia are:
Customer Operations jobs near you
Infographic showing various Customer Operations job openings in Virginia as of May 2026, with employment types broken down into 87% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,174 per year, or $20.3 per hour.
Customer Operations Analyst

Customer Operations Analyst

Century Distribution Systems, Inc

Glen Allen, VA

Other

Posted 17 days ago

Job description

Description

 About the Role

At Century Supply Chain Solutions, we power global supply chains for leading companies using our proprietary VIZIV platform - a cloud-based system providing real-time visibility, predictive insights, PO management, exception handling, and end-to-end operational control. 

We are seeking a Customer Operations Analyst who combines supply chain knowledge, operational problem-solving, and strong customer communication skills to support and optimize customer supply chain programs.

In this role, you will work closely with assigned customer accounts to ensure operational success, system effectiveness, and high service quality. You will monitor daily operational activity, support customers using the VIZIV platform, resolve issues, and coordinate with internal Century teams to ensure smooth supply chain execution.

This role sits at the intersection of customer support, logistics operations, and supply chain technology, making it ideal for someone who enjoys solving problems, improving workflows, and building strong customer relationships while working with modern logistics systems.

The Customer Operations Analyst works directly with customers and internal teams to fulfill contracted service obligations and deliver operational satisfaction through proactive communication, issue resolution, and continuous improvement of operational processes.  


Key Responsibilities

Build Trusted Customer Partnerships 

  • Establish strong working relationships with customer stakeholders by communicating clearly, responding quickly, and consistently demonstrating reliability and accountability.

Own Customer Operational Success

  • Take ownership of the operational health of assigned customer programs by proactively monitoring workflows, identifying potential issues early, and ensuring consistent execution aligned with customer SOPs and expectations.
  • Develop a deep understanding of each customer's supply chain processes and act quickly to resolve operational disruptions or inefficiencies.

Operate with Curiosity and Problem-Solving Mindset

  • Investigate operational or technical issues by analyzing system activity, data flows, and operational processes to identify root causes and implement practical solutions.
  • Escalate complex issues appropriately while maintaining ownership of resolution and communication with stakeholders.

Translate Operational Needs into System Improvements

  • Act as a bridge between customers, operations, and technical teams by translating operational challenges into clear system requirements, enhancements, reports, or configuration updates within the VIZIV platform.
  • Support testing and validation of system improvements to ensure changes deliver meaningful value and align with customer workflows.

Maintain Operational Accuracy and Quality

  • Ensure operational deliverables, data flows, and system configurations remain accurate, compliant with customer SOPs, and aligned with expected service standards.
  • Monitor system performance, reports, and interfaces to confirm information reliability and effective workflow execution.

Enable Customer and User Success in VIZIV

  • Support customers and vendors in effectively using the VIZIV platform by providing guidance, troubleshooting support, and clear documentation or training when needed.
  • Manage user access, configurations, and workflows to ensure customers have the tools and visibility needed to manage their supply chains effectively.

Collaborate to Solve Complex Problems

  • Work cross-functionally with operations, IT, reporting, and customer strategy teams to address issues, improve processes, and deliver solutions that enhance customer programs.
  • Share insights, best practices, and operational knowledge with teammates to strengthen collective expertise.

Continuously Improve Operations and Processes

  • Proactively identify opportunities to streamline workflows, reduce manual effort, and improve system functionality or operational efficiency.
  • Stay curious and continuously deepen knowledge of supply chain operations, logistics technologies, and Century systems.

Requirements

  Who We're Looking For (1-4+ years experience)

  • Strong problem-solving mindset with the ability to analyze operational issues and identify practical solutions
  • Excellent communication skills and ability to work effectively with both customers and internal teams
  • Ability to manage multiple operational priorities while maintaining attention to detail and service quality
  • Experience supporting customer accounts in logistics, supply chain operations, or technology-enabled service environments
  • Comfort working with operational systems, supply chain platforms, or data tools
  • Ability to translate operational requirements into clear system or workflow improvements
  • Strong organizational skills and ability to prioritize tasks in a fast-moving operational environment
  • Curiosity and willingness to continuously learn about supply chain processes, logistics technologies, and internal systems

Nice-to-Have (not required)

  • Experience with supply chain visibility platforms, freight forwarding systems, or logistics management tools
  • Familiarity with system configuration, user management, or operational workflow design
  • Basic SQL or data analysis experience for investigating operational data or generating reports
  • Experience working with enterprise customers with complex supply chain operations

If you enjoy supporting customers, solving operational challenges, and working with technology that powers global supply chains, we'd love to hear from you! 

Apply