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Customer Operations Manager Jobs in Virginia (NOW HIRING)

Sentara

Manager, Customer Operations

Norfolk, VA

$10K/mo

The Customer Operations Manager oversees the delivery of exceptional customer service, streamline operational processes, and ensure compliance with industry regulations. Oversee the day-to-day ...

Sentara Healthcare

Manager, Customer Operations

Norfolk, VA · On-site

$130K/yr

The Customer Operations Manager oversees the delivery of exceptional customer service, streamline operational processes, and ensure compliance with industry regulations. Oversee the day-to-day ...

Sentara

Manager, Customer Operations

Norfolk, VA

$130K/yr

The Customer Operations Manager oversees the delivery of exceptional customer service, streamline operational processes, and ensure compliance with industry regulations. Oversee the day-to-day ...

IDEMIA

Customer Operations Specialist

Chantilly, VA · On-site

This role is responsible for overseeing service center operations, managing inventory processes, ensuring SLA compliance, and facilitating customer-driven implementations while maintaining ...

ORBCOMM

Customer Operations Specialist

Sterling, VA · On-site

Manage customer account information and maintain accurate records across business systems ... Monitor operational workflows and identify opportunities to improve efficiency and customer ...

IDEMIA

Customer Operations Specialist

Chantilly, VA · On-site

This role is responsible for overseeing service center operations, managing inventory processes, ensuring SLA compliance, and facilitating customer-driven implementations while maintaining ...

ORBCOMM

Customer Operations Specialist

Sterling, VA · On-site

Manage customer account information and maintain accurate records across business systems ... Monitor operational workflows and identify opportunities to improve efficiency and customer ...

BlackSky

Vice President, Customer Operations

Herndon, VA · On-site

$142K - $182K/yr

VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate ... Lead incident management, service reliability, and quality assurance initiatives. * Map and enhance ...

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Customer Operations Manager information

See Virginia salary details

$44.1K

$122.6K

$134.3K

How much do customer operations manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer operations manager in Virginia is $122,617.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,800.00 and $132,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What are the most commonly searched types of Customer Operations jobs in Virginia?

The most popular types of Customer Operations jobs in Virginia are:

What are popular job titles related to Customer Operations Manager jobs in Virginia?

For Customer Operations Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Operations Manager jobs in Virginia look for?

The top searched job categories for Customer Operations Manager jobs in Virginia are:

What cities in Virginia are hiring for Customer Operations Manager jobs?

Cities in Virginia with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Virginia as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $122,617 per year, or $59 per hour.

Manager, Customer Operations

Sentara

Norfolk, VA

$10K/mo

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Sentara Health rating

6.8

Company rating: 6.8 out of 10

Based on 416 frontline employees who took The Breakroom Quiz

499th of 896 rated healthcare providers

Job description

City/State

Norfolk, VA

Work Shift

First (Days)

Overview:

Sentara Norfolk General Hospital is hiring a Full-time, day-shift Manager, Customer Operations (Patient Experience)Hours/Shift: Full-time, day shift, working from 8 a.m. to 4:30 p.m.The Customer Operations Manager oversees the delivery of exceptional customer service, streamline operational processes, and ensure compliance with industry regulations.Oversee the day-to-day operations of the customer service team, ensuring timely and effective resolution of customer inquiries. Develop and implement customer service policies, procedures, and workflows to enhance efficiency and quality of service. Monitor and analyze customer feedback, identifying trends and opportunities for improvement. Act as the primary escalation point for complex customer issues, ensuring satisfactory resolution. Responsible for member/patient satisfaction, retention, and growth by efficiently delivering competitive, consumer focused services through a fully integrated organization staffed by knowledgeable, customer-focused professionals supported by exemplary technologies and processes.Education
  • Bachelor's Level Degree (Required)
Experience
  • 5 years Related experience (Required)
  • Patient experience and Leadership experience (Preferred)
  • Microsoft Office Savvy including Word, Excel, PowerPoint, Outlook, and Power BI (Preferred)
  • Experience analyzing and identifying trends in data (Preferred)
  • Comfortable Presenting to Large Groups (Preferred)
Keywords: Manager, Leader, Patient Experience

.


Benefits: Caring For Your Family and Your Career

Medical, Dental, Vision plans

Adoption, Fertility and Surrogacy Reimbursement up to $10,000

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Emergency Backup Care

Long-Term, Short-Term Disability, and Critical Illness plans

Life Insurance

401k/403B with Employer Match

Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education

Student Debt Pay Down - $10,000

Pet Insurance
Legal Resources Plan
Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.

Here at Sentara, we are committed to consistently enhancing our training, advancement tracks, work-life benefits, and more. Our goal is to make you feel more excited to be here every day!

Sentara Norfolk General Hospital, located in Norfolk, VA, is a 525-bed tertiary care facility that is home to the only Level I Adult Trauma Center and burn trauma unit in Hampton Roads, and also serves as the primary teaching hospital for Eastern Virginia Medical School.

In addition to the high-quality heart program at Sentara Heart Hospital, our facility is home to Nightingale Regional Air Ambulance and several other dedicated facilities and specialized services. As a recognized accredited Comprehensive Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart and vascular, neurosciences, neurosurgery, urology, oncology, spine care, advanced imaging, behavioral health, maternity, and women's health, including a state-of-the-art neonatal intensive care unit.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.


In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

What Sentara Health employees say

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