Operations Manager -Federal Customer Job summary The Program & Operations Leadership professional supports Dell Mission Operations by coordinating day-to-day mission execution, workforce alignment ...
New
Operations Manager -Federal Customer Job summary The Program & Operations Leadership professional supports Dell Mission Operations by coordinating day-to-day mission execution, workforce alignment ...
New
Client Operations Manager
$60K - $80K/yr
Contract Compliance * Interpret customer contracts. * Ensure adherence to: * Operational ... Experience managing large, complex client accounts with high transaction volumes. * Excellent ...
Quick apply
Client Operations Manager
$60K - $80K/yr
Contract Compliance * Interpret customer contracts. * Ensure adherence to: * Operational ... Experience managing large, complex client accounts with high transaction volumes. * Excellent ...
Client Operations Manager
Chantilly, VA · On-site
$93K/yr
Manage and direct all aspects of the customer service call center operations for assigned sites. Responsibilities * Responsible for the supervision, coaching, monitoring, training and performance ...
Client Operations Manager
Chantilly, VA · On-site
$93K/yr
Manage and direct all aspects of the customer service call center operations for assigned sites. Responsibilities * Responsible for the supervision, coaching, monitoring, training and performance ...
Operations Manager
Arlington, VA · On-site
$125K - $180K/yr
This position requires an active Top Secret security clearance to support KOS and our government customer. The Operations Manager will serve as the primary authority for committing the Contractor ...
Operations Manager
Arlington, VA · On-site
$125K - $180K/yr
This position requires an active Top Secret security clearance to support KOS and our government customer. The Operations Manager will serve as the primary authority for committing the Contractor ...
Operations Manager (Operations Manager II)
Stafford, VA · On-site
$72K - $85K/yr
Operations Manager (Operations Manager II) The Operations Manager II role has a national salary ... Engage in a strong partnership with customers, proactively taking measures to address any concerns ...
Operations Manager (Operations Manager II)
Stafford, VA · On-site
$72K - $85K/yr
Operations Manager (Operations Manager II) The Operations Manager II role has a national salary ... Engage in a strong partnership with customers, proactively taking measures to address any concerns ...
Operations Manager
Arlington, VA · On-site
This position requires an active Top Secret security clearance to support KOS and our government customer. The Operations Manager will serve as the primary authority for committing the Contractor ...
Operations Manager
Arlington, VA · On-site
This position requires an active Top Secret security clearance to support KOS and our government customer. The Operations Manager will serve as the primary authority for committing the Contractor ...
Operations Manager
Arlington, VA · On-site
This position requires an active Top Secret security clearance to support KOS and our government customer. The Operations Manager will serve as the primary authority for committing the Contractor ...
Operations Manager
Arlington, VA · On-site
This position requires an active Top Secret security clearance to support KOS and our government customer. The Operations Manager will serve as the primary authority for committing the Contractor ...
Operations Manager
Norfolk, VA · On-site
We take pride in providing our customers with unparalleled services and products, while maintaining a safe working environment for all employees. Job Summary: The Operations manager will plan and ...
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Operations Manager
Norfolk, VA · On-site
We take pride in providing our customers with unparalleled services and products, while maintaining a safe working environment for all employees. Job Summary: The Operations manager will plan and ...
Operations Manager
Charlottesville, VA · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Charlottesville, VA · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
$20 - $34/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
$20 - $34/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Newport News, VA · On-site
$18 - $28/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Newport News, VA · On-site
$18 - $28/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Charlottesville, VA · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Charlottesville, VA · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Portsmouth, VA · On-site
$18 - $28/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Portsmouth, VA · On-site
$18 - $28/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
$20 - $34/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
$20 - $34/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Chesapeake, VA · On-site
$18 - $28/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Chesapeake, VA · On-site
$18 - $28/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Virginia Beach, VA · On-site
$18 - $28/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Virginia Beach, VA · On-site
$18 - $28/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Palmyra, VA · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
New
Operations Manager
Palmyra, VA · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
New
Operations Manager Job Details: * Location: Richmond, VA * Hours: Flexible schedule required w ... Maintain clean, secure, and safe environments for both customers and employees. * Develop and ...
New
Operations Manager Job Details: * Location: Richmond, VA * Hours: Flexible schedule required w ... Maintain clean, secure, and safe environments for both customers and employees. * Develop and ...
New
Operations Manager
Richmond, VA · On-site
The purpose of the Operations Manager is to be a proactive representative of the hotel, who is ... Must be highly visible and interface with customers on a regular basis to obtain feedback on ...
Operations Manager
Richmond, VA · On-site
The purpose of the Operations Manager is to be a proactive representative of the hotel, who is ... Must be highly visible and interface with customers on a regular basis to obtain feedback on ...
Customer Operations Manager information
See Virginia salary details
$44.1K - $52.3K
3% of jobs
$52.3K - $60.5K
0% of jobs
$60.5K - $68.7K
3% of jobs
$68.7K - $76.9K
2% of jobs
$76.9K - $85.1K
2% of jobs
$85.1K - $93.3K
3% of jobs
$93.3K - $101.5K
1% of jobs
$101.5K - $109.7K
1% of jobs
$109.7K - $117.9K
0% of jobs
$117.9K - $126.1K
1% of jobs
$126.9K is the 25th percentile. Wages below this are outliers.
$126.1K - $134.3K
83% of jobs
$44.1K
$122.6K
$134.3K
How much do customer operations manager jobs pay per year?
As of Aug 7, 2026, the average yearly pay for customer operations manager in Virginia is $122,617.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,800.00 and $132,800.00 per year, depending on experience, location, and employer.
What does a customer operations manager do?
A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.
How does a customer operations manager typically collaborate with other departments to enhance the customer experience?
Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.
What are the key skills and qualifications needed to thrive as a customer operations manager?
To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.
What are popular job titles related to Customer Operations Manager jobs in Virginia? For Customer Operations Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Virginia look for? The top searched job categories for Customer Operations Manager jobs in Virginia are:
What cities in Virginia are hiring for Customer Operations Manager jobs? Cities in Virginia with the most Customer Operations Manager job openings:
Job description
Operations Manager -Federal Customer
Job summary
The Program & Operations Leadership professional supports Dell Mission Operations by coordinating day-to-day mission execution, workforce alignment, and customer-facing delivery across a secure operational environment. This role is responsible for translating program priorities into action, managing risks and escalations, and ensuring teams are aligned to meet performance expectations. The ideal candidate brings leadership presence, operational rigor, and the ability to drive outcomes in a fast-paced, mission-focused setting.
Key responsibilities
Lead daily operational execution in alignment with customer and program priorities
Coordinate staffing, scheduling, tasking, and workload balancing across teams
Track risks, issues, dependencies, and escalations through resolution
Provide status reporting, briefings, and operational updates to stakeholders
Drive accountability for SLA, KPI, and delivery commitments
Partner with technical leads, security teams, and support functions to remove blockers
Support workforce planning, onboarding, and team development activities
Lead the development of operational processes/SOPs and ensure all processes are followed and continuously improved
Ensure ticket escalation processes are developed, monitored, and improved as necessary.
Required qualifications
Experience leading operations, program execution, or delivery teams
Strong communication and stakeholder-management skills
Experience managing priorities, risks, and escalations in a structured environment
Ability to lead cross-functional teams in support of mission objectives
Strong organizational, reporting, and decision-making skills
Active TS/SCI and ability to maintain access as required by the program
Preferred qualifications
PMP or equivalent program-management certification
Experience supporting government or classified programs
Experience with staffing coordination and customer delivery metrics
Familiarity with service delivery, IT operations, or technical program execution
Experience briefing senior leaders or customers
Work environment / program context
This role provides leadership and execution rhythm for the program.
About DELL
Sourced by ZipRecruiter
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
Industry
Computer and computer peripheral equipment and software wholesalers
Company size
10,000+ Employees
Headquarters location
Round Rock, TX, US
Year founded
1984