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Customer Operations Manager Jobs in Virginia (NOW HIRING)

SVM Services

Operations Manager

Richmond, VA · On-site

Operations Manager Job Details: * Location: Richmond, VA * Hours: Flexible schedule required w ... Maintain clean, secure, and safe environments for both customers and employees. * Develop and ...

New

Colonial Parking Inc

OPERATIONS MANAGER

Reston, VA · On-site

Position Summary The Operations Manager is responsible for the daily management of several parking ... This position delivers company, client and customer expectations by ensuring the facility is ...

The Commonwealth

Operations Manager

Richmond, VA · On-site

The purpose of the Operations Manager is to be a proactive representative of the hotel, who is ... Must be highly visible and interface with customers on a regular basis to obtain feedback on ...

JRP Energy

Operations Manager

Ashland, VA

$70K - $80K/hr

We serve commercial, government, retail, and residential customers through safe, reliable service ... Position Summary JRP is seeking an experienced Operations Manager to oversee day-to-day ...

The Commonwealth

Operations Manager

Richmond, VA · On-site

The purpose of the Operations Manager is to be a proactive representative of the hotel, who is ... Must be highly visible and interface with customers on a regular basis to obtain feedback on ...

DMV Fitness

Operations Manager

Manassas, VA · On-site

$20 - $25/hr

About the Role The Operations Manager oversees everything that makes Burn Boot Camp run at an elite ... Drive member retention, trial conversion, and customer service. * Ensure proper handoffs ...

New

JRP Energy

Operations Manager

Ashland, VA

$70K - $80K/hr

We serve commercial, government, retail, and residential customers through safe, reliable service ... Position Summary JRP is seeking an experienced Operations Manager to oversee day-to-day ...

Amazon

Operations Manager

Springfield, VA

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

kgs

Operations Manger

Harrisonburg, VA

Tuknik Government Services, a Koniag Government Services company , is seeking an Operation Manager to support TGS and our government customer in Harrisonburg, VA. This position is for possible future ...

Koniag, Inc.

Operations Manger

Harrisonburg, VA · On-site

Tuknik Government Services, a Koniag Government Services company , is seeking an Operation Manager to support TGS and our government customer in Harrisonburg, VA. This position is for possible future ...

Amazon

Operations Manager

Springfield, VA · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

kgs

Operations Manger

Harrisonburg, VA · On-site

Tuknik Government Services, a Koniag Government Services company , is seeking an Operation Manager to support TGS and our government customer in Harrisonburg, VA. This position is for possible future ...

Chenega Sentinel 360

Operations Manager

Chantilly, VA · On-site

$123K/yr

Manage operational performance across infrastructure, systems administration, networks ... Establish operational objectives, priorities, and performance metrics aligned with customer and ...

123 Equipment Solutions

Operations Manager

Ashland, VA · On-site

$105K - $120K/yr

Operations Manager 123 Equipment Solutions - A Tech24 Company Location: Ashland, VA Compensation ... Maintain and grow customer relationships through direct engagement, site visits, and consistent ...

Triple-S Steel

Operations Manager

Chesapeake, VA · On-site

Overview The Operations Manager oversees the safe receipt, storage, retrieval and timely delivery of materials, product and services to the Triple-S Steel customers. The candidate will ensure ...

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Showing results 41-60

All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Virginia

Customer Operations Manager information

See Virginia salary details

$44.1K

$122.6K

$134.3K

How much do customer operations manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer operations manager in Virginia is $122,617.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,800.00 and $132,800.00 per year, depending on experience, location, and employer.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.
What are popular job titles related to Customer Operations Manager jobs in Virginia? For Customer Operations Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Virginia look for? The top searched job categories for Customer Operations Manager jobs in Virginia are:
What cities in Virginia are hiring for Customer Operations Manager jobs? Cities in Virginia with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Virginia as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $122,617 per year, or $59 per hour.

Operations Manager

SVM Services

Richmond, VA • On-site

Full-time

Posted 2 days ago

New

Job description

Operations Manager Job Details:
  • Location: Richmond, VA
  • Hours: Flexible schedule required w/ some weekends

We are seeking an Operations Manager to oversee a portfolio of 5-15 accounts and lead a team of 50-100 employees. This position reports directly to the Vice President of Operations and is a key member of our operations team. We are looking for a professional who takes pride in their work, demonstrates a strong sense of ownership, and is committed to delivering exceptional results.
Why Work With Us? At ServiceMaster Services, we take pride in our professional and inclusive work environment. Our team is our greatest asset, and we're proud to have many long-tenured employees, including family members with over 30 years of service. We offer a robust benefits package and the opportunity to grow in a supportive and dynamic company. Come see why our employees choose to build their careers with us!
Contact us today at 804-288-5343 to learn more about this exciting opportunity.
Position Highlights:
  • Lead and manage a portfolio of 5-15 accounts, ensuring high standards of cleanliness, safety, and customer satisfaction.
  • Oversee a team of 50-100 employees, including recruitment, training, coaching, and performance management.
  • Collaborate with the leadership team to achieve operational excellence and company goals.
  • Enjoy a high-value benefits package designed to support your professional and personal well-being.

Key Responsibilities:
  • Maintain clean, secure, and safe environments for both customers and employees.
  • Develop and execute effective cleaning plans, addressing absenteeism and other challenges.
  • Train, motivate, and develop supervisory and production staff.
  • Manage staffing levels, schedules, cleaning plans, time & attendance records, and labor budgets.
  • Monitor and control inventory of equipment, supplies, and materials.
  • Ensure financial performance by achieving P&L goals for each account.
  • Conduct regular inspections to uphold cleanliness, safety, and customer standards.
  • Build strong relationships with clients through proactive communication and exceptional service.
  • Identify opportunities for revenue growth and customer retention.
  • Support fellow Operations Managers during building start-ups, recruiting, and resource sharing.

Qualifications:
  • 7-10 years of progressive leadership experience in operations management.
  • Proven success managing a full-time and part-time hourly workforce.
  • Demonstrated ability to manage budgets and operations across multiple locations.
  • Willingness to work flexible hours, including evenings and weekends.
  • Strong verbal and written communication skills, with the ability to collaborate effectively at all levels.
  • Exceptional customer service skills with a problem-solving mindset.
  • Highly organized, with the ability to prioritize tasks and manage time effectively.
  • Experience in the janitorial industry is preferred but not required.
  • Proficiency in basic computer applications.
  • High school diploma or GED required; an associate's or bachelor's degree is preferred.

Are you ready to take the next step in your career? Join a company that values your skills, invests in your growth, and recognizes your contributions. Apply today!
About Us:
Proudly serving Virginia since 1974, ServiceMaster Services is the go-to provider of daily janitorial services. Moreover, we boast numerous remarkable long-term employees, a testament to our competitive benefits and, more importantly, to the value we place on our people and work environment. Come see why. Contact us today!
housekeeping, housekeeper, cleaning, custodian, cleaner, janitor, janitorial, manager, leader, supervisor, custodial

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