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Customer Operations Manager Jobs in Virginia (NOW HIRING)

Triple-S Steel

Operations Manager

Richmond, VA · On-site

The Operations Manager oversees the safe receipt, storage, retrieval and timely delivery of materials, product and services to the Triple-S Steel customers. The candidate will ensure workplace health ...

XS Telecom

Operations Manager

Ashburn, VA · On-site

The Operations Manager is responsible for the successful execution of multiple low-voltage and ... This leader drives operational consistency, workforce planning, customer satisfaction, financial ...

Triple-S Steel

Operations Manager

Manassas, VA

The Operations Manager oversees the safe receipt, storage, retrieval and timely delivery of materials, product and services to the Triple-S Steel customers. The candidate will ensure workplace health ...

Triple-S Steel

Operations Manager

Chesapeake, VA

The Operations Manager oversees the safe receipt, storage, retrieval and timely delivery of materials, product and services to the Triple-S Steel customers. The candidate will ensure workplace health ...

Triple-S Steel

Operations Manager

Richmond, VA · On-site

Overview The Operations Manager oversees the safe receipt, storage, retrieval and timely delivery of materials, product and services to the Triple-S Steel customers. The candidate will ensure ...

Reworld

Operations Manager

Alexandria, VA · On-site

... customers with innovative solutions that help them achieve carbon-negative outcomes. Our Vision ... The Operations Manager position will provide strategic and operational guidance for the safe and ...

Amazon

Operations Manager

Springfield, VA · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Reworld

Operations Manager

Alexandria, VA

... customers with innovative solutions that help them achieve carbon-negative outcomes. Our Vision ... The Operations Manager position will provide strategic and operational guidance for the safe and ...

Akima, LLC

Operations Manager

Herndon, VA · On-site

$154K - $194K/yr

The Operations Manager will serve as the senior operational leader for daily execution, ensuring ... Serve as the senior operational point of contact for service performance, customer engagement ...

Hyper Careers Page

Operations Manager

Henrico, VA · On-site

$115K - $145K/yr

Serve as a key operational liaison for customers, partners, vendors, and distributors as needed. Requirements: * Bachelor's degree in Operations Management, Supply Chain, Industrial Engineering ...

Pae

Operations Manager

Mclean, VA

$115K - $160K/yr

As a key member of the Program Management Office (PMO), the Operations Manager will collaborate ... It is our policy to consistently provide services that meet customer expectations. Accordingly ...

Klockner Pentaplast

Operations Manager

Rural Retreat, VA · On-site

At kp, we are passionate about ensuring our customers' satisfaction, and we strive to achieve this ... The Plant Operations Manager is responsible for leading all manufacturing operations to ensure safe ...

Floor & Décor

Operations Manager

Fredericksburg, VA

$19.11 - $36.69/hr

... by managing the store operations. MAJOR RESPONSIBILITIES * Operations * Demonstrated ability to ... Engage customer focus during the pick-up and check-out process * Handle claims and other KCM/MOD ...

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Showing results 1-20

All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Virginia

Customer Operations Manager information

See Virginia salary details

$44.1K

$122.6K

$134.3K

How much do customer operations manager jobs pay per year?

As of Jul 18, 2026, the average yearly pay for customer operations manager in Virginia is $122,617.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,800.00 and $132,800.00 per year, depending on experience, location, and employer.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Operations, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How much should an operations manager get paid?

The salary for a Customer Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Higher salaries are common in large organizations or for those with advanced skills in data analysis, process improvement, and leadership. Compensation may also include bonuses, benefits, and opportunities for advancement.

What is the minimum salary of an operations manager?

The minimum salary for a Customer Operations Manager varies by location and industry, but entry-level positions typically start around $50,000 to $70,000 annually. Factors such as experience, certifications, and company size can influence the starting salary for this role.
What are popular job titles related to Customer Operations Manager jobs in Virginia? For Customer Operations Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Virginia look for? The top searched job categories for Customer Operations Manager jobs in Virginia are:
What cities in Virginia are hiring for Customer Operations Manager jobs? Cities in Virginia with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Operations Manager

Operations Manager

Chenega Sentinel 360

Chantilly, VA

$123K/yr

Full-time

Re-posted 10 days ago

Job description

Overview

Are you an experienced IT leader passionate about driving operational excellence in mission-critical environments? We are seeking a highly skilled Operations Manager to lead and oversee enterprise IT operations supporting Federal Government and Department of Defense (DoD) missions.

** This position is contingent upon contract award ** 

Responsibilities
  • Lead the day-to-day management and strategic direction of enterprise IT operations and service delivery activities.
  • Oversee implementation and execution of Information Technology Service Management (ITSM) best practices to ensure efficient and effective service delivery.
  • Manage operational performance across infrastructure, systems administration, networks, cybersecurity, and customer support functions.
  • Establish operational objectives, priorities, and performance metrics aligned with customer and organizational goals.
  • Direct technical teams responsible for maintaining secure, reliable, and compliant IT environments.
  • Monitor service levels, system availability, incident response, change management, problem management, and continuous improvement initiatives.
  • Develop and implement operational policies, procedures, and governance processes.
  • Coordinate resources across multiple functional areas to support mission requirements and program objectives.
  • Ensure compliance with DoD cybersecurity requirements, RMF standards, information assurance policies, and applicable regulations.
  • Analyze operational risks and develop mitigation strategies to ensure continuity of operations.
  • Provide leadership in incident management, escalation resolution, and operational decision-making.
  • Other duties as assigned
Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, Engineering, or related field preferred.
  • Minimum ten (10) years of demonstrated experience in IT Operations utilizing IT Service Management (ITSM) best practices within a Federal Government environment, preferably within the Department of Defense.
  • Minimum ten (10) years of demonstrated experience in a senior IT management role supporting Federal Government or DoD customers.
  • Demonstrated experience leading technical operations teams supporting enterprise-scale environments.
  • Current DoD 8570.01-M IAM Level II certification required.
  • Active TS clearance. 
  • Successfully pass background and drug screening

 

 Knowledge, Skills and Abilities:

  • Advanced knowledge of enterprise IT infrastructure, networking, cybersecurity, and systems engineering principles.
  • Strong leadership and people management capabilities.
  • Ability to provide technical oversight across multiple complex projects simultaneously.
  • Strong understanding of information assurance and cybersecurity frameworks.
  • Excellent analytical, organizational, and problem-solving skills.
Estimated Salary/WageUSD $123,594.56/Yr.Employment Type: FULL_TIME

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