ZipRecruiter

Log In

1

Customer Operations Jobs in Virginia (NOW HIRING)

Antithesis

Vice President of Customer Experience

Vienna, VA · On-site

$139K - $178K/yr

Own and optimize operational processes across the end-to-end customer lifecycle, including pre-sales handoffs, onboarding, implementation, adoption, support, renewals, and expansion. * Partner ...

TEOCO

Client Operations Manager

Fairfax, VA

$60K - $80K/yr

Ensure invoice quality and compliance with customer requirements. Cross-Functional Coordination * Partner with Operations, Finance, Engineering, and Service Delivery teams. * Resolve operational ...

VTG

Intel Operations Support Officer

Chantilly, VA · On-site

As a Intelligence Operations Support Officer, a typical day will include the following duties ... Manages current and emergent intelligence reporting to customers, updating, maintaining, and ...

VTG

Intel Operations Support Officer

Chantilly, VA

As a Intelligence Operations Support Officer, a typical day will include the following duties ... Manages current and emergent intelligence reporting to customers, updating, maintaining, and ...

Padilla

Client Operations Specialist

Richmond, VA · On-site

$45K - $55K/yr

As a Client Operations Specialist, you'll serve as a critical member of one of the agency's largest and most complex client teams. Working closely with account leadership, client stakeholders and ...

previous pagenext page

Showing results 21-40

All JobsCustomer Operations JobsCustomer Operations Jobs in Virginia

Customer Operations information

See Virginia salary details

$10

$20

$40

How much do customer operations jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer operations in Virginia is $20.28, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.96 per hour, depending on experience, location, and employer.

What are some typical challenges faced in a customer operations role, and how can I prepare to handle them?

In a Customer Operations role, you may encounter challenges such as managing high volumes of customer inquiries, coordinating across multiple departments to resolve issues, and adapting to evolving processes or technologies. Successfully handling these challenges requires strong communication skills, attention to detail, and the ability to stay organized under pressure. Being proactive about learning internal systems and building relationships with team members in other departments can also help you respond efficiently and deliver excellent customer experiences.

What do customer operations do?

Customer operations professionals manage processes that support customer satisfaction and retention, including order fulfillment, account management, and service delivery. They often use tools like CRM systems and require strong communication and problem-solving skills to ensure efficient customer experiences.

What are 5 careers in customer operations?

Five careers in customer operations include Customer Service Manager, Customer Support Specialist, Operations Analyst, Client Relations Manager, and Customer Experience Coordinator. These roles involve managing customer interactions, analyzing service data, and improving customer satisfaction through communication skills and familiarity with CRM tools.

What is the difference between Customer Operations vs Customer Service Representative?

AspectCustomer OperationsCustomer Service Representative
Primary FocusManaging customer accounts, process optimization, and ensuring overall customer successHandling direct customer inquiries, providing support, and resolving issues
Required SkillsProcess management, data analysis, communication, problem-solvingCommunication, empathy, product knowledge, problem resolution
Work EnvironmentCross-departmental, often in operations or account management teamsCustomer support centers, call centers, or retail settings
Common CertificationsCustomer service certifications, project management, CRM toolsCustomer service certifications, communication skills training

Customer Operations focuses on managing customer accounts and improving processes, while Customer Service Representatives handle direct customer interactions and support. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer operations professional, and why are they important?

To thrive as a Customer Operations professional, you need strong problem-solving abilities, attention to detail, and a background in customer service or business operations, often supported by a relevant degree. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and data analysis tools is typically required. Excellent communication, patience, and adaptability are standout soft skills for handling customer inquiries and collaborating across teams. These skills are crucial for ensuring efficient issue resolution, maintaining high customer satisfaction, and improving operational workflows.

What is customer operations?

Customer operations refer to the teams and processes within a company that manage the interactions and support provided to customers. This includes handling inquiries, resolving issues, ensuring customer satisfaction, and streamlining communication between customers and the business. Customer operations professionals work to improve the overall customer experience by optimizing service workflows, monitoring performance metrics, and collaborating with other departments. Their goal is to build strong, long-term relationships with customers and enhance loyalty.
What are the most commonly searched types of Customer Operations jobs in Virginia? The most popular types of Customer Operations jobs in Virginia are:
What are popular job titles related to Customer Operations jobs in Virginia? For Customer Operations jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Operations jobs in Virginia look for? The top searched job categories for Customer Operations jobs in Virginia are:
Customer Operations jobs near you
Infographic showing various Customer Operations job openings in Virginia as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,174 per year, or $20.3 per hour.

Vice President of Customer Experience

Antithesis

Vienna, VA • On-site

$139K - $178K/yr

Other

Re-posted 7 days ago

Job description

About Antithesis

Antithesis helps engineering teams find and fix bugs that traditional testing misses.

Our platform runs entire systems in a deterministic simulation, breaks them in every imaginable way, and provides engineers with root cause analysis and perfect reproduction. The result is faster debugging, more reliable software, and more confidence in what ships.

As AI accelerates software development, the need for reliable verification is only increasing. Antithesis exists to solve that problem.

We are well-funded, deeply technical, and building a category-defining platform for modern software reliability.

About the Role

We are seeking a strategic Vice President of Customer Experience to lead and scale the operational foundation behind our customer experience organization. This leader will oversee the systems, processes, analytics, and cross-functional programs that support the full customer lifecycle across pre-sales, onboarding, customer success, support, renewals, and account management.

This role will partner closely with Sales, Product, Engineering, Finance, and executive leadership to ensure customers receive a seamless, high-quality experience while enabling the business to scale efficiently. The ideal candidate brings a blend of strategic thinking, operational rigor, customer-centricity, and hands-on leadership experience within high-growth SaaS or technology environments.

You will play a critical role in driving customer retention, operational excellence, customer health visibility, forecasting accuracy, and scalable growth across the organization.

What You'll Do
  • Own and optimize operational processes across the end-to-end customer lifecycle, including pre-sales handoffs, onboarding, implementation, adoption, support, renewals, and expansion.
  • Partner closely with Customer Success, Support, Professional Services, Sales, and Account Management leadership to improve customer outcomes and operational efficiency.
  • Build and scale customer operations infrastructure, including tooling, reporting, automation, forecasting, customer health scoring, segmentation, and lifecycle management programs.
  • Establish and track key customer metrics including retention, churn, NPS/CSAT, onboarding effectiveness, support performance, product adoption, and expansion opportunities.
  • Drive operational alignment between pre-sales and post-sales teams to improve continuity of the customer experience and reduce friction across the customer journey.
  • Develop scalable processes for customer escalations, renewal management, account transitions, customer communications, and executive business reviews.
  • Lead capacity planning, operational planning, and resource modeling efforts across customer-facing organizations.
  • Partner with executive leadership to develop customer growth strategies, identify operational risks, and improve organizational performance.
  • Evaluate and improve CRM, customer success, support, and analytics systems to ensure teams have accurate data and actionable insights.
  • Build, mentor, and develop high-performing operational teams while fostering a culture of accountability, collaboration, and customer obsession.
What We're Looking For
  • 10+ years of experience in Customer Operations, Customer Success Operations, Account Management, Customer Experience, or related leadership roles within SaaS, cloud, or hyper-growth technology companies.
  • Proven experience overseeing or enabling customer-facing functions, including Customer Success, Technical Support, Professional Services, Account Management, and pre-sales operations.
  • Strong understanding of enterprise customer lifecycles and post-sales operating models.
  • Demonstrated success building scalable operational frameworks, systems, and processes in high-growth environments.
  • Strong analytical mindset with experience leveraging data to drive operational improvements, customer retention, forecasting, and executive decision-making.
  • Experience building executive dashboards, operational reporting, customer health models, and business review processes.
  • Strong cross-functional leadership skills with the ability to influence and collaborate across Sales, Product, Engineering, Finance, and executive stakeholders.
  • Hands-on experience with platforms such as Salesforce, Gainsight, Zendesk, HubSpot, or similar customer operations tooling.
  • Excellent communication, organizational, and stakeholder management skills with the ability to balance strategic leadership and tactical execution
Preferred Qualifications
  • Experience supporting enterprise SaaS or highly technical products and customer environments.
  • Experience building or scaling global customer operations teams and programs.
  • Familiarity with AI-driven customer operations, workflow automation, or digital customer success strategies.
  • Experience with subscription-based revenue models, renewal forecasting, and expansion planning.
  • Background in scaling Series A through pre-IPO organizations.
  • Experience partnering closely with go-to-market, finance, and product organizations on strategic planning initiatives.
Why Join Us
  • Opportunity to shape and scale the operational foundation of a rapidly growing customer organization.
  • Highly visible leadership role with direct impact on customer experience, retention, and company growth.
  • Collaborative environment with strong partnership across executive leadership and cross-functional teams.
  • Ability to build scalable systems and processes from the ground up while driving meaningful business outcomes.
  • Ability to influence strategy, systems, process, and organizational design.
  • Fast-paced, high-growth environment with opportunities for ownership, innovation, and career growth.
  • Competitive compensation, equity, and benefits package.

Apply