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Customer Operations Jobs in Virginia (NOW HIRING)

SES

Manager, Gateway Operations

Mclean, VA · On-site

Acting as the operational link between Customer Operations, Engineering, and Field Services, the Manager drives production stability and continuous improvement through strong procedures, effective ...

Motorola

Customer Success Advocate

Alberta, VA

CSAs use data, product expertise, and a deep understanding of customer operations to guide stakeholders through advanced use cases, maximize the impact of our mission-critical solutions, and ...

TransUnion

Customer Support Operations

Reston, VA

$18.22 - $26.44/hr

Operating at the intersection of customer support and technical operations, the team collaborates closely with carriers and industry bodies to ensure seamless service delivery. With a highly ...

Transunion

Customer Support Operations

Reston, VA

$18.22 - $26.44/hr

Operating at the intersection of customer support and technical operations, the team collaborates closely with carriers and industry bodies to ensure seamless service delivery. With a highly ...

Ag

Head of A220 Program Operations

Herndon, VA · Hybrid

Customer Satisfaction & Compliance (20%) * CSIP Accountability: Secure customer satisfaction scores ... Equipment Operation (personal computer, telephone, copies, fax machine, and related office ...

PTG Logistics

LOGISTICS MANAGER

Stanley, VA · On-site

This role combines driver management, load planning, customer service, and backhaul development to ensure safe, efficient, and cost-effective transportation operations. The ideal candidate is a ...

PTG Logistics

LOGISTICS MANAGER

Stanley, VA · On-site

This role combines driver management, load planning, customer service, and backhaul development to ensure safe, efficient, and cost-effective transportation operations. The ideal candidate is a ...

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Customer Operations information

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How much do customer operations jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for customer operations in Virginia is $20.28, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.96 per hour, depending on experience, location, and employer.

What's a good job for overthinkers?

Customer Operations roles often involve problem-solving, communication, and process management, which can suit overthinkers who enjoy analyzing details and ensuring accuracy. These jobs typically require strong organizational skills and attention to detail, with tasks that involve customer support, data entry, or workflow coordination. They can be performed in structured environments with clear procedures, reducing the need for rapid decision-making under pressure.

What are some typical challenges faced in a Customer Operations role, and how can I prepare to handle them?

In a Customer Operations role, you may encounter challenges such as managing high volumes of customer inquiries, coordinating across multiple departments to resolve issues, and adapting to evolving processes or technologies. Successfully handling these challenges requires strong communication skills, attention to detail, and the ability to stay organized under pressure. Being proactive about learning internal systems and building relationships with team members in other departments can also help you respond efficiently and deliver excellent customer experiences.

What is a customer operations job?

A customer operations job involves managing and improving processes related to customer service, support, and account management within a company. It often includes tasks such as coordinating between teams, analyzing customer data, and ensuring efficient service delivery, typically requiring strong organizational and communication skills.

What do customer operations do?

Customer operations professionals manage processes that support customer satisfaction and retention, including order fulfillment, account management, and service delivery. They often use tools like CRM systems and require strong communication and problem-solving skills to ensure efficient customer experiences.

What is the difference between Customer Operations vs Customer Service Representative?

AspectCustomer OperationsCustomer Service Representative
Primary FocusManaging customer accounts, process optimization, and ensuring overall customer successHandling direct customer inquiries, providing support, and resolving issues
Required SkillsProcess management, data analysis, communication, problem-solvingCommunication, empathy, product knowledge, problem resolution
Work EnvironmentCross-departmental, often in operations or account management teamsCustomer support centers, call centers, or retail settings
Common CertificationsCustomer service certifications, project management, CRM toolsCustomer service certifications, communication skills training

Customer Operations focuses on managing customer accounts and improving processes, while Customer Service Representatives handle direct customer interactions and support. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What jobs pay 4000 a week without a degree?

Customer Operations roles typically do not pay $4,000 a week without specialized experience or advanced skills. High-paying jobs in this field often require industry knowledge, certifications, or managerial responsibilities. For higher earnings without a degree, roles in sales, real estate, or skilled trades may reach or exceed this level with experience and performance.

What are the key skills and qualifications needed to thrive as a Customer Operations professional, and why are they important?

To thrive as a Customer Operations professional, you need strong problem-solving abilities, attention to detail, and a background in customer service or business operations, often supported by a relevant degree. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and data analysis tools is typically required. Excellent communication, patience, and adaptability are standout soft skills for handling customer inquiries and collaborating across teams. These skills are crucial for ensuring efficient issue resolution, maintaining high customer satisfaction, and improving operational workflows.

What are customer operations?

Customer operations refer to the teams and processes within a company that manage the interactions and support provided to customers. This includes handling inquiries, resolving issues, ensuring customer satisfaction, and streamlining communication between customers and the business. Customer operations professionals work to improve the overall customer experience by optimizing service workflows, monitoring performance metrics, and collaborating with other departments. Their goal is to build strong, long-term relationships with customers and enhance loyalty.
What are the most commonly searched types of Customer Operations jobs in Virginia? The most popular types of Customer Operations jobs in Virginia are:
What are popular job titles related to Customer Operations jobs in Virginia? For Customer Operations jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Operations jobs in Virginia look for? The top searched job categories for Customer Operations jobs in Virginia are:
Customer Operations jobs near you
Manager, Gateway Operations

Manager, Gateway Operations

SES

Mclean, VA • On-site

Full-time

Posted 8 days ago

Job description

Manager, Gateway Operations
ROLE DESCRIPTION SUMMARY
The Manager, Gateway Operations Group (GOG) leads a team of Level-2 operators responsible for safeguarding SES's production environment through 24×7 remote operations of global RF gateways and end-to-end operational response. The role governs incident and change management, minimizes service risk, and ensures operational readiness for new gateway deployments. Acting as the operational link between Customer Operations, Engineering, and Field Services, the Manager drives production stability and continuous improvement through strong procedures, effective monitoring, practical automation, and a well-trained, mission-ready team.
PRIMARY RESPONSIBILITIES / KEY RESULT AREAS
  • Lead Level-2 Gateway Operations for global RF gateways, ensuring effective shift coverage, operator direction, disciplined handovers, and structured troubleshooting across all teleports.
  • Provide operational escalation and after-hours support during critical incidents, and lead or participate in major incident bridges to ensure rapid triage, clear communication, and coordinated resolution.
  • Develop, maintain, and govern operator-ready SOPs, MOPs, troubleshooting flows, and commissioning procedures, ensuring consistency and disciplined process adoption across the global operation.
  • Manage change control for gateway operations, including intake, scheduling, risk/backout planning, and post-change validation, ensuring all activities are properly documented and operationally sound.
  • Validate new gateway builds and service readiness, ensuring alarms, access, documentation, monitoring, and KPIs are accurate, meaningful, and fully accepted before entering service.
  • Develop team capability through structured training plans, cross-training programs, coaching, and ongoing skill development to ensure full readiness across all gateway functions.
  • Coordinate Smart Hands and site-access workflows, including request management, onsite support coordination, and cost-visibility to support operations and maintenance activities.
  • Drive continuous improvement by maintaining an operations improvement backlog, implementing automation and AI-assisted tooling, improving dashboards and telemetry, and identifying opportunities to enhance service quality and operational stability.

COMPETENCIES
  • Demonstrates strong leadership in an operational environment, providing clear direction, prioritization, and decisive action during live incidents.
  • Applies structured troubleshooting methods, leads major incident bridges, and ensures effective escalation and rapid, coordinated resolution.
  • Develops, maintains, and enforces SOPs, MOPs, troubleshooting flows, and commissioning procedures, ensuring consistency and engineering rigor across all gateways.
  • Manages change intake, risk assessment, scheduling, and post-change validation; ensures new systems meet operational acceptance standards, including alarms, documentation, and monitoring.
  • Validates dashboards, KPIs, alarms, and telemetry for accuracy and meaningful visibility; analyzes incident and performance trends to drive systemic improvements.
  • Builds a high-performing team through coaching, structured training, cross-training, and role-based development plans; fosters a culture of accountability and operational excellence.
  • Communicates clearly with L3 engineering, Field Engineering, NOC, and leadership; provides concise reporting and coordinates Smart Hands and site-access workflows effectively.
  • Maintains an operations improvement backlog, leads initiatives that enhance service quality and efficiency, and champions practical automation and AI assistance to reduce toil and optimize workflows.

QUALIFICATIONS & EXPERIENCE
  • Engineering degree (Electrical/Telecommunications) or equivalent hands-on experience in satellite gateway/teleport operations.
  • 7-10+ years experience in gateway/teleport/satellite ground operations with substantial incident/change management exposure.
  • Proven leadership in 24×7 operational environments, managing distributed teams.
  • Demonstrated experience writing effective MOPs/SOPs and leading service-restoration bridges.
  • Hands-on experience with ServiceNow, monitoring/observability platforms, and workforce scheduling tools.
  • Familiarity with next-generation gateway systems (HTS, SES-17, mPOWER) and tools such as SATNMS, Kratos products.
  • Exposure to Azure DevOps or similar operational backlog management platforms.
  • ITIL literacy; understanding of alarm semantics, redundancy, and risk management.

OTHER KEY REQUIREMENTS / COMMENTS
  • Ensure after hours availability, when required, to address critical incidents and management escalations.
  • Job requires 5% travel

SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.
For more information on SES, click here.

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