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Customer Operations Jobs in Texas (NOW HIRING)

L.K. Jordan & Associates

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Customer Operations Specialist

Austin, TX · On-site

$20 - $23/hr

Customer Operations / Sales Support Specialist - North Austin We are looking for a detail-oriented, customer-focused Customer Operations / Sales Support Specialist to support customers throughout the ...

Epicor

Customer Operations Manager

Austin, TX · On-site

$71K - $114K/yr

As a Customer Operations Manager, you will own high-severity billing and quote-to-cash escalations, providing clear coordination across Finance, Revenue Operations, Sales, and back-office teams. You ...

RXO

Customer Operations Representative

Plano, TX · On-site

As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...

Baxter

Customer Operations Specialist

Houston, TX

$16.15/hr

Where Your Purpose Accelerates Our Mission As a Customer Operations Specialist, you will play a critical role in ensuring patient information and cardiac monitoring data are accurately processed and ...

RXO

Customer Operations Representative

Plano, TX · On-site

As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...

GEODIS

Customer Operations Representative

Plano, TX

$22 - $23/hr

CUSTOMER OPERATIONS REPRESENTATIVE Text DELIVER to 88300 to apply or check out more jobs at www.workatGEODIS.com ! GEODIS specializes in unlocking business value in a complex world, ensuring seamless ...

GEODIS

Customer Operations Representative

Plano, TX · On-site

CUSTOMER OPERATIONS REPRESENTATIVE Text DELIVER to 88300 to apply or check out more jobs at www.workatGEODIS.com ! GEODIS specializes in unlocking business value in a complex world, ensuring seamless ...

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Customer Operations information

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How much do customer operations jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for customer operations in Texas is $19.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.71 per hour, depending on experience, location, and employer.

What is customer operations?

Customer operations refer to the teams and processes within a company that manage the interactions and support provided to customers. This includes handling inquiries, resolving issues, ensuring customer satisfaction, and streamlining communication between customers and the business. Customer operations professionals work to improve the overall customer experience by optimizing service workflows, monitoring performance metrics, and collaborating with other departments. Their goal is to build strong, long-term relationships with customers and enhance loyalty.

What are some typical challenges faced in a customer operations role, and how can I prepare to handle them?

In a Customer Operations role, you may encounter challenges such as managing high volumes of customer inquiries, coordinating across multiple departments to resolve issues, and adapting to evolving processes or technologies. Successfully handling these challenges requires strong communication skills, attention to detail, and the ability to stay organized under pressure. Being proactive about learning internal systems and building relationships with team members in other departments can also help you respond efficiently and deliver excellent customer experiences.

What are the key skills and qualifications needed to thrive as a customer operations professional, and why are they important?

To thrive as a Customer Operations professional, you need strong problem-solving abilities, attention to detail, and a background in customer service or business operations, often supported by a relevant degree. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and data analysis tools is typically required. Excellent communication, patience, and adaptability are standout soft skills for handling customer inquiries and collaborating across teams. These skills are crucial for ensuring efficient issue resolution, maintaining high customer satisfaction, and improving operational workflows.

What is the difference between Customer Operations vs Customer Service Representative?

AspectCustomer OperationsCustomer Service Representative
Primary FocusManaging customer accounts, process optimization, and ensuring overall customer successHandling direct customer inquiries, providing support, and resolving issues
Required SkillsProcess management, data analysis, communication, problem-solvingCommunication, empathy, product knowledge, problem resolution
Work EnvironmentCross-departmental, often in operations or account management teamsCustomer support centers, call centers, or retail settings
Common CertificationsCustomer service certifications, project management, CRM toolsCustomer service certifications, communication skills training

Customer Operations focuses on managing customer accounts and improving processes, while Customer Service Representatives handle direct customer interactions and support. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What are 5 careers in customer operations?

Five careers in customer operations include Customer Service Manager, Customer Support Specialist, Operations Analyst, Client Relations Manager, and Customer Experience Coordinator. These roles involve managing customer interactions, analyzing service data, and improving customer satisfaction through communication skills and familiarity with CRM tools. They often require strong problem-solving abilities and knowledge of company products or services.

What do customer operations do?

Customer operations professionals manage processes that support customer satisfaction and retention, including order fulfillment, account management, and service delivery. They often use tools like CRM systems and require strong communication and problem-solving skills to ensure efficient customer experiences.

What are the most commonly searched types of Customer Operations jobs in Texas?

The most popular types of Customer Operations jobs in Texas are:

What are popular job titles related to Customer Operations jobs in Texas?

For Customer Operations jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Customer Operations jobs in Texas look for?

The top searched job categories for Customer Operations jobs in Texas are:

Customer Operations jobs near you
Infographic showing various Customer Operations job openings in Texas as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, 3% Contract, and 1% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $39,631 per year, or $19.1 per hour.

Communications Desk Operations Specialist

Austin, TX • On-site, Remote

Customer Operations
See more jobs at Customer Operationsexternal

$50K - $67K/yr

Full-time

Posted 12 days ago

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you excel at troubleshooting technical issues and supporting seamless business operations? Spectrum is seeking a Communications Desk Operations Specialist to analyze data, triage technical problems and facilitate communication among teams. Your expertise will help maintain reliable operations and a positive experience for our customers and internal partners.

This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week.


How You’ll Make an Impact

  • Monitor service queues and call volumes, develop ad hoc reports and assist with operational decision-making across Spectrum
  • Proactively detect and escalate outages using telemetry and communication tools, supporting partners in real time
  • Create and manage tickets in Spectrum’s ticketing system, collaborate with fix teams and help drive solutions
  • Lead or participate in Communication Desk conference bridges during critical events, providing updates to leaders and executives
  • Analyze customer call volume and outage trends with telemetry tools, escalating issues for timely resolution
  • Manage Outage Management tasks by prioritizing alerts, call deflection and customer messaging
  • Identify areas for process improvement and provide training and guidance to less tenured team members

What You’ll Bring to Spectrum

Education

  • Associate’s degree in Information Systems, Business Management or related field or equivalent work experience

Experience

  • 2+ years of operations experience in a Call Center, Network or IT environment or 2+ years of technical support experience in the cable or telecommunications industry

Skills

  • Strong analytical skills for data evaluation and issue escalation
  • Demonstrated conceptual thinking and attention to detail
  • Experience in networking, internal systems, large audience communications or technical aptitude with ongoing learning and development
  • Leadership, motivational and interpersonal skills
  • Organizational skills and the ability to multitask in multiple systems and prioritize competing demands in fast-paced, high-pressure settings
  • Decision making using trends, analytics and root cause analysis
  • Advanced proficiency in Microsoft Office, Excel, Outlook, Remedy, and web-based tools
  • Adaptable and highly resilient in changing operational environments
  • Capacity to clearly explain technical concepts to all audiences
  • Read, write and speak English effectively in both verbal and written communication

Preferred Qualifications

Education

  • Bachelor’s degree in Information Systems, Business Management or related field or equivalent work experience

Experience

  • 2+ years in a 24/7 Operations Center
  • 2+ years troubleshooting networking gear, applications or mobile services

Skills

  • Technical certification such as CCNA, Security+, Network+ or A+

#LI-PB2
COP100 2026-80179 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

What You’ll Bring to Spectrum

Education

  • Associate’s degree in Information Systems, Business Management or related field or equivalent work experience

Experience

  • 2+ years of operations experience in a Call Center, Network or IT environment or 2+ years of technical support experience in the cable or telecommunications industry

Skills

  • Strong analytical skills for data evaluation and issue escalation
  • Demonstrated conceptual thinking and attention to detail
  • Experience in networking, internal systems, large audience communications or technical aptitude with ongoing learning and development
  • Leadership, motivational and interpersonal skills
  • Organizational skills and the ability to multitask in multiple systems and prioritize competing demands in fast-paced, high-pressure settings
  • Decision making using trends, analytics and root cause analysis
  • Advanced proficiency in Microsoft Office, Excel, Outlook, Remedy, and web-based tools
  • Adaptable and highly resilient in changing operational environments
  • Capacity to clearly explain technical concepts to all audiences
  • Read, write and speak English effectively in both verbal and written communication

Preferred Qualifications

Education

  • Bachelor’s degree in Information Systems, Business Management or related field or equivalent work experience

Experience

  • 2+ years in a 24/7 Operations Center
  • 2+ years troubleshooting networking gear, applications or mobile services

Skills

  • Technical certification such as CCNA, Security+, Network+ or A+
Employment Type: Full Time

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