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Customer Operations Jobs in Texas (NOW HIRING)

Way

Manager, Customer Operations and Support

Austin, TX

$132K/yr

The Role Way is looking for an experienced Manager, Customer Operations and Support who thrives in the complexity of scaling a startup. This role requires someone who is organized, analytical, and on ...

Way

Manager, Customer Operations and Support

Austin, TX · On-site

$132K/yr

The Role Way is looking for an experienced Manager, Customer Operations and Support who thrives in the complexity of scaling a startup. This role requires someone who is organized, analytical, and on ...

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$19

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How much do customer operations jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer operations in Texas is $19.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.71 per hour, depending on experience, location, and employer.

What are some typical challenges faced in a customer operations role, and how can I prepare to handle them?

In a Customer Operations role, you may encounter challenges such as managing high volumes of customer inquiries, coordinating across multiple departments to resolve issues, and adapting to evolving processes or technologies. Successfully handling these challenges requires strong communication skills, attention to detail, and the ability to stay organized under pressure. Being proactive about learning internal systems and building relationships with team members in other departments can also help you respond efficiently and deliver excellent customer experiences.

What do customer operations do?

Customer operations professionals manage processes that support customer satisfaction and retention, including order fulfillment, account management, and service delivery. They often use tools like CRM systems and require strong communication and problem-solving skills to ensure efficient customer experiences.

What are 5 careers in customer operations?

Five careers in customer operations include Customer Service Manager, Customer Support Specialist, Operations Analyst, Client Relations Manager, and Customer Experience Coordinator. These roles involve managing customer interactions, analyzing service data, and improving customer satisfaction through communication skills and familiarity with CRM tools.

What is the difference between Customer Operations vs Customer Service Representative?

AspectCustomer OperationsCustomer Service Representative
Primary FocusManaging customer accounts, process optimization, and ensuring overall customer successHandling direct customer inquiries, providing support, and resolving issues
Required SkillsProcess management, data analysis, communication, problem-solvingCommunication, empathy, product knowledge, problem resolution
Work EnvironmentCross-departmental, often in operations or account management teamsCustomer support centers, call centers, or retail settings
Common CertificationsCustomer service certifications, project management, CRM toolsCustomer service certifications, communication skills training

Customer Operations focuses on managing customer accounts and improving processes, while Customer Service Representatives handle direct customer interactions and support. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer operations professional, and why are they important?

To thrive as a Customer Operations professional, you need strong problem-solving abilities, attention to detail, and a background in customer service or business operations, often supported by a relevant degree. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and data analysis tools is typically required. Excellent communication, patience, and adaptability are standout soft skills for handling customer inquiries and collaborating across teams. These skills are crucial for ensuring efficient issue resolution, maintaining high customer satisfaction, and improving operational workflows.

What is customer operations?

Customer operations refer to the teams and processes within a company that manage the interactions and support provided to customers. This includes handling inquiries, resolving issues, ensuring customer satisfaction, and streamlining communication between customers and the business. Customer operations professionals work to improve the overall customer experience by optimizing service workflows, monitoring performance metrics, and collaborating with other departments. Their goal is to build strong, long-term relationships with customers and enhance loyalty.
What are the most commonly searched types of Customer Operations jobs in Texas? The most popular types of Customer Operations jobs in Texas are:
What are popular job titles related to Customer Operations jobs in Texas? For Customer Operations jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Customer Operations jobs in Texas look for? The top searched job categories for Customer Operations jobs in Texas are:
Customer Operations jobs near you
Infographic showing various Customer Operations job openings in Texas as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,631 per year, or $19.1 per hour.

Customer Operations Specialist (Midland, TX)

American Patrols, Inc.

Midland, TX • On-site

Full-time

Medical, PTO

Re-posted 20 days ago

Job description

About American Patrols
American Patrols was founded in 1987 and operates from Skywest Airport, South of Midland, Texas. For over three decades American Patrols has performed aerial patrol services for Oil and Gas companies of all sizes. Most of our customer relationships are measured in decades, because we have successfully maintained a customer service-oriented culture. The company operates over 50 aircraft in serving our customers.
General Responsibilities
The Customer Operations Specialist (COS) ensures that we are consistently meeting our customers' needs. The COS will play a critical part in serving our customers, and is responsible for communicating with our operations team and our customers to ensure service delivery and the highest level of satisfaction.
Specific duties of note include:
  • Assisting in the operation of the American Patrols Operations Desk, serving as critical command and control and serving as the primary liaison between pilots and our valued customers.
  • Inputting, tracking, and analyzing data pertaining to reports received from pilots and the subsequent customer interaction.
  • Directly communicating with customers, leaving a lasting positive impression for the company.
  • Generation of customer reports indicating services provided and results of inspections.
  • Solidifying hard data from a number of vague clues.

Additional responsibilities may involve the following:
  • Assisting with generation of the daily flying schedule and associated mission products using American Patrols proprietary software, Garmin products, and Google Earth.
  • Assisting in coordination with maintenance to understand aircraft availability and its impact on flight operations.
  • Communicating expectations of performance to pilots prior to mission execution.
  • Assisting with general projects relating to the overall business as a critical member of a very small management team.
  • Coordinating with the President to onboard new customers and integrate requested work with existing operations.

Requirements
  • Customer service orientation with an interest in operations.
  • Excellent communication skills, especially verbal.
  • Self-motivated, comfortable working with ambiguity and complexity.
  • Computer skills including Microsoft Office suite as well as Google Earth.
  • Weekend and Holiday availability required. 5-day work week.

Benefits include healthcare, five days of sick pay, 20 paid vacation days per year. Dress for work is casual (i.e. jeans). Operations take place during daytime only, 365 days per year.
This is a non-management position This is a full time position

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