Tech Mahindra Customer Support Jobs in Texas (NOW HIRING)

At Tech Mahindra (Tech Mahindra | Connected World, Connected Experiences), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer ‘experiences’ are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That’s when truly connected experiences manifest.

Extraordinary is when experiences come together – a continuous convergence of digital technologies, touchpoints, and most importantly people. It’s time to reimagine, reinvent, and revolutionize business models & operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change.

Tech Mahindra represents the connected world, offering innovative and customer‑centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We’re part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with 'Scale @ Speed' as our guiding principle.

We are seeking a dynamic Director- Public Health Transformation (Transformation and Delivery) to lead initiatives that drive delivery excellence and transformation activities. This role will focus on improving delivery methodologies, implementing transformation strategies, and ensuring operational consistency across engagements. The ideal candidate combines strategic thinking with hands‑on execution to elevate client outcomes and internal delivery standards.

• Enhance and enforce software delivery lifecycle (SDLC) methodologies.
• Establish best practices for delivery and continuous improvement.
• Develop and maintain transformation roadmaps and scorecards to measure progress, impact and improvements.
• Drive organizational change initiatives aligned with business objectives and client needs.

• Design, implement, and maintain playbooks that define “how work gets done” across delivery teams.
• Ensure consistent application of processes and tools to improve efficiency and quality.

• Create dashboards and metrics to monitor delivery performance and transformation outcomes.
• Provide actionable insights to leadership for decision‑making and improvements.

• Collaborate with cross‑functional teams and client stakeholders to align on delivery goals and transformation priorities.
• Mentor and guide delivery teams to adhere to best practices.

• Bachelor’s degree in Business, Healthcare Administration, Information Technology, or related field (Master’s preferred).
• 15+ years of experience in delivery management, transformation, or consulting within healthcare or technology sectors.
• Proven expertise in SDLC methodologies and process improvement frameworks.
• Strong analytical, organizational, and communication skills.
• Experience in developing playbooks, scorecards, and transformation roadmaps.
• Ability to lead cross‑functional teams and manage complex initiatives.
• Familiarity with healthcare regulations and compliance standards.
• Certification in project management (PMP, Agile, or similar).
• Change management experience (e.g., Prosci or equivalent).

AI tools may assist in the recruitment process; however, all hiring decisions are made by the recruitment team based on a comprehensive evaluation of candidates.

Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.

The pay range for this role is $125,000.00 - $180,000.00 per annum including any bonuses or variable pay.

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com