ZipRecruiter

Log In

1

Customer Operations Jobs in Texas (NOW HIRING)

Epicor

Customer Operations Manager

Austin, TX · On-site

$71K - $114K/yr

As a Customer Operations Manager, you will own high-severity billing and quote-to-cash escalations, providing clear coordination across Finance, Revenue Operations, Sales, and back-office teams. You ...

RXO

Customer Operations Representative

Plano, TX · On-site

As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...

GEODIS

Customer Operations Representative

Plano, TX · On-site

CUSTOMER OPERATIONS REPRESENTATIVE Text DELIVER to 88300 to apply or check out more jobs at www.workatGEODIS.com ! GEODIS specializes in unlocking business value in a complex world, ensuring seamless ...

Exacta

Senior Director, Customer Operations

Austin, TX · On-site

$150 - $210/hr

Senior Director, Customer Operations (4669) Requisition ID 4669 -Posted 07/30/2026 - Exacta Systems LLC - Gaming Operations - Exacta - TX HO Texas At Exacta Systems, we're not just shaping the future ...

Exacta

Senior Director, Customer Operations

Austin, TX · On-site

JOB SUMMARY The Senior Director of Customer Operations provides strategic leadership for Exacta's Customer Operations and Field Services organizations. This role is responsible for delivering an ...

Cisco

Customer Operations Manager Hybrid

Austin, TX · On-site +1

$80K - $102K/yr

At the core of our mission are our Customer Operations Managers (COMs), who manage tactical escalations, service delivery issues, back order resolution, and customer queries to ensure a seamless ...

previous pagenext page

Showing results 21-40

All JobsCustomer Operations JobsCustomer Operations Jobs in Texas

Customer Operations information

See Texas salary details

$9

$19

$37

How much do customer operations jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer operations in Texas is $19.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.71 per hour, depending on experience, location, and employer.

What are some typical challenges faced in a customer operations role, and how can I prepare to handle them?

In a Customer Operations role, you may encounter challenges such as managing high volumes of customer inquiries, coordinating across multiple departments to resolve issues, and adapting to evolving processes or technologies. Successfully handling these challenges requires strong communication skills, attention to detail, and the ability to stay organized under pressure. Being proactive about learning internal systems and building relationships with team members in other departments can also help you respond efficiently and deliver excellent customer experiences.

What do customer operations do?

Customer operations professionals manage processes that support customer satisfaction and retention, including order fulfillment, account management, and service delivery. They often use tools like CRM systems and require strong communication and problem-solving skills to ensure efficient customer experiences.

What are 5 careers in customer operations?

Five careers in customer operations include Customer Service Manager, Customer Support Specialist, Operations Analyst, Client Relations Manager, and Customer Experience Coordinator. These roles involve managing customer interactions, analyzing service data, and improving customer satisfaction through communication skills and familiarity with CRM tools.

What is the difference between Customer Operations vs Customer Service Representative?

AspectCustomer OperationsCustomer Service Representative
Primary FocusManaging customer accounts, process optimization, and ensuring overall customer successHandling direct customer inquiries, providing support, and resolving issues
Required SkillsProcess management, data analysis, communication, problem-solvingCommunication, empathy, product knowledge, problem resolution
Work EnvironmentCross-departmental, often in operations or account management teamsCustomer support centers, call centers, or retail settings
Common CertificationsCustomer service certifications, project management, CRM toolsCustomer service certifications, communication skills training

Customer Operations focuses on managing customer accounts and improving processes, while Customer Service Representatives handle direct customer interactions and support. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer operations professional, and why are they important?

To thrive as a Customer Operations professional, you need strong problem-solving abilities, attention to detail, and a background in customer service or business operations, often supported by a relevant degree. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and data analysis tools is typically required. Excellent communication, patience, and adaptability are standout soft skills for handling customer inquiries and collaborating across teams. These skills are crucial for ensuring efficient issue resolution, maintaining high customer satisfaction, and improving operational workflows.

What is customer operations?

Customer operations refer to the teams and processes within a company that manage the interactions and support provided to customers. This includes handling inquiries, resolving issues, ensuring customer satisfaction, and streamlining communication between customers and the business. Customer operations professionals work to improve the overall customer experience by optimizing service workflows, monitoring performance metrics, and collaborating with other departments. Their goal is to build strong, long-term relationships with customers and enhance loyalty.
What are the most commonly searched types of Customer Operations jobs in Texas? The most popular types of Customer Operations jobs in Texas are:
What are popular job titles related to Customer Operations jobs in Texas? For Customer Operations jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Customer Operations jobs in Texas look for? The top searched job categories for Customer Operations jobs in Texas are:
Customer Operations jobs near you
Infographic showing various Customer Operations job openings in Texas as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,631 per year, or $19.1 per hour.

Customer Operations Manager

Epicor

Austin, TX • On-site

$71K - $114K/yr

Full-time

Posted 8 days ago

Job description

Your journey as a Customer Operations Manager begins here! As a Customer Operations Manager, you will own high-severity billing and quote-to-cash escalations, providing clear coordination across Finance, Revenue Operations, Sales, and back-office teams. You will be responsible for ensuring customer accounts are fully reconciled, corrective actions are completed with precision, and executive-level visibility is maintained throughout the resolution process. We are seeking applicants with strong quote-to-cash knowledge, analytical problem-solving skills, and the ability to lead cross-functional teams through complex account issues.

What you will be doing:
  • Receive, log, and evaluate high-severity escalations related to billing, invoicing, renewals, and contract discrepancies, assessing severity and financial impact.
  • Own escalated accounts as the primary point of contact for internal teams and major accounts, providing clear communication and executive-level visibility.
  • Apply governance tiers to prioritize and route escalations, ensuring timely acknowledgment and aligned next steps.
  • Coordinate end-to-end account audits to identify gaps and inconsistencies across CPQ, Billing, ERP, and Payment systems.
  • Drive cross-functional teams to correct errors and manage customer communication until accounts are fully remediated.
  • Verify agreements, pricing, and billing terms against executed contracts before closing any escalation.
  • Maintain audit-ready documentation for each escalation and facilitate monthly reviews to support upstream process improvements.
What you will likely bring:
  • 4-6 years' experience in billing operations, revenue operations, quote-to-cash, or back-office finance environments.
  • Deep knowledge of quote-to-cash processes, including CPQ, order management, invoicing, billing, collections, and revenue recognition.
  • Hands-on experience using Salesforce as a core operating platform, along with strong understanding of the interplay between CPQ, ERP, CRM, and billing systems.
  • Proven ability to lead through influence across cross-functional teams, especially in high-pressure or high-visibility situations.
  • Excellent written and verbal communication skills, strong analytical judgment, and a highly organized approach to documentation and follow-through.
What could set you apart:
  • Bachelor of Science degree, Bachelor of Business Administration degree, or equivalent experience.
  • Experience managing high-severity escalations or complex customer financial issues.
  • Salesforce

#LI-CM1 #HYBRID

About Epicor

At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We're Proactive, Proud, Partners.


Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

  • Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.

  • Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.

  • Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.

  • Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.

  • Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

  • Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.

We are an equal-opportunity employer.

Range:

Minimum: $71,000 USD Maximum: $114,000 USD

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

Recruiter:

Christi McCall

Apply