ZipRecruiter

Log In

1

Customer Operations Jobs in Portland, OR (NOW HIRING)

Columbia

Director, Customer Engagement

Portland, OR

Lead quarterly operational QBRs with Sales and key customer * Develop and manage account specific service level agreements and performance scorecards CrossFunctional Leadership & Influence * Drive ...

Rumpl

Sales Operations Manager

Portland, OR

We're committed to showing up all in for our customers and each other, and we're building a team ... This role is the operational backbone of our Sales team-responsible for ensuring that accounts ...

Rumpl

Sales Operations Manager

Portland, OR · On-site

$70K - $90K/yr

We're committed to showing up all in for our customers and each other, and we're building a team ... This role is the operational backbone of our Sales team-responsible for ensuring that accounts ...

Rumpl, Inc.

Sales Operations Manager

Portland, OR · On-site

Were committed to showing up all in for our customers and each other, and were building a team that ... This role is the operational backbone of our Sales teamresponsible for ensuring that accounts ...

Acosta

Customer Manager (Natural Channel)

Portland, OR · On-site

$65K - $66K/yr

Ensure a competitively superior in-store presence in the assigned stores by calling on headquarters, supervisors, and other customer operations personnel for both direct and indirect customers.

Acosta

Customer Manager - Natural Channel

Portland, OR · On-site

$50K - $55K/yr

Ensure a superior in-store presence by collaborating with customer operations teams and maintaining strong retail execution. * Trade Marketing Management : Oversee trade marketing funds, coordinate ...

On

Head of Key Account Services

Portland, OR

You will act as the key commercial liaison for operations, interacting closely with both sales and customer operations teams. A crucial element of this role is elevating Account Services to be the ...

Orion Talent

Field Service Engineer

Portland, OR · On-site

$35/hr

Install, configure, and support software systems associated with equipment operation and customer production environments * Diagnose electrical, mechanical, software, and systems-related issues

Acosta

Customer Manager (Natural Channel)

Portland, OR

$161K - $162K/yr

Ensure a competitively superior in-store presence in the assigned stores by calling on headquarters, supervisors, and other customer operations personnel for both direct and indirect customers.

next page

Showing results 1-20

All JobsCustomer Operations JobsCustomer Operations Jobs in Portland, OR

Customer Operations information

See Portland, OR salary details

$10

$21

$43

How much do customer operations jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for customer operations in Portland, OR is $21.69, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $22.45 per hour, depending on experience, location, and employer.

What's a good job for overthinkers?

Customer Operations roles often involve problem-solving, communication, and process management, which can suit overthinkers who enjoy analyzing details and ensuring accuracy. These jobs typically require strong organizational skills and attention to detail, with tasks that involve customer support, data entry, or workflow coordination. They can be performed in structured environments with clear procedures, reducing the need for rapid decision-making under pressure.

What are some typical challenges faced in a Customer Operations role, and how can I prepare to handle them?

In a Customer Operations role, you may encounter challenges such as managing high volumes of customer inquiries, coordinating across multiple departments to resolve issues, and adapting to evolving processes or technologies. Successfully handling these challenges requires strong communication skills, attention to detail, and the ability to stay organized under pressure. Being proactive about learning internal systems and building relationships with team members in other departments can also help you respond efficiently and deliver excellent customer experiences.

What is a customer operations job?

A customer operations job involves managing and improving processes related to customer service, support, and account management within a company. It often includes tasks such as coordinating between teams, analyzing customer data, and ensuring efficient service delivery, typically requiring strong organizational and communication skills.

What do customer operations do?

Customer operations professionals manage processes that support customer satisfaction and retention, including order fulfillment, account management, and service delivery. They often use tools like CRM systems and require strong communication and problem-solving skills to ensure efficient customer experiences.

What is the difference between Customer Operations vs Customer Service Representative?

AspectCustomer OperationsCustomer Service Representative
Primary FocusManaging customer accounts, process optimization, and ensuring overall customer successHandling direct customer inquiries, providing support, and resolving issues
Required SkillsProcess management, data analysis, communication, problem-solvingCommunication, empathy, product knowledge, problem resolution
Work EnvironmentCross-departmental, often in operations or account management teamsCustomer support centers, call centers, or retail settings
Common CertificationsCustomer service certifications, project management, CRM toolsCustomer service certifications, communication skills training

Customer Operations focuses on managing customer accounts and improving processes, while Customer Service Representatives handle direct customer interactions and support. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What jobs pay 4000 a week without a degree?

Customer Operations roles typically do not pay $4,000 a week without specialized experience or advanced skills. High-paying jobs in this field often require industry knowledge, certifications, or managerial responsibilities. For higher earnings without a degree, roles in sales, real estate, or skilled trades may reach or exceed this level with experience and performance.

What are the key skills and qualifications needed to thrive as a Customer Operations professional, and why are they important?

To thrive as a Customer Operations professional, you need strong problem-solving abilities, attention to detail, and a background in customer service or business operations, often supported by a relevant degree. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and data analysis tools is typically required. Excellent communication, patience, and adaptability are standout soft skills for handling customer inquiries and collaborating across teams. These skills are crucial for ensuring efficient issue resolution, maintaining high customer satisfaction, and improving operational workflows.

What are customer operations?

Customer operations refer to the teams and processes within a company that manage the interactions and support provided to customers. This includes handling inquiries, resolving issues, ensuring customer satisfaction, and streamlining communication between customers and the business. Customer operations professionals work to improve the overall customer experience by optimizing service workflows, monitoring performance metrics, and collaborating with other departments. Their goal is to build strong, long-term relationships with customers and enhance loyalty.
What are the most commonly searched types of Customer Operations jobs in Portland, OR? The most popular types of Customer Operations jobs in Portland, OR are:
What job categories do people searching Customer Operations jobs in Portland, OR look for? The top searched job categories for Customer Operations jobs in Portland, OR are:
Customer Operations jobs near you
Infographic showing various Customer Operations job openings in Portland, OR as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $45,113 per year, or $21.7 per hour.
Director, Customer Engagement

Director, Customer Engagement

Columbia Sportswear Company

Portland, OR • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 24 days ago

Columbia Sportswear rating

7.0

Company rating: 7.0 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

18th of 104 rated fashion retailers

Job description

This position is designated as a hybrid role based out of our headquarters near Portland, Oregon. The current expectation is for employees to work onsite four days per week, subject to change based on business needs. This in-office requirement may be adjusted at the discretion of the company.
ABOUT THE POSITION
The Director of Customer Engagement is a strategic operator and people leader responsible for modernizing how we work with our North America wholesale partners. This role elevates team capabilities, evolves the operating model, and strengthens the end-to-end ecosystem that connects wholesale customers, supply chain, fulfillment, planning, and digital tools.
This leader drives profitable, scalable growth by improving operational performance, enhancing customer experience, and creating win-win solutions with wholesale partners. They influence across functions, lead cross-company initiatives, and bring clarity, structure, and accountability to a complex, evolving environment.
Reporting to Supply Chain VP, this role is accountable for team capability development, customer operational outcomes, and the transformation of wholesale customer operations across the region.
HOW YOU'LL MAKE A DIFFERENCE
Wholesale Customer Experience & Partnership
  • Build strong, trust-based relationships with wholesale partners' supply chain and buying teams
  • Co-create solutions that improve service, reduce cost, and strengthen operating margin
  • Lead quarterly operational QBRs with Sales and key customer
  • Develop and manage account specific service level agreements and performance scorecards

Cross-Functional Leadership & Influence
  • Drive alignment across Sales, Planning, Fulfillment, Distribution, Logistics, and Finance
  • Influence without authority to drive adoption of new processes, tools, and behaviors
  • Represent NA Customers operational needs within account plans and supply chain strategies
  • Serve as the connective tissue between internal teams and customer teams

Operational Excellence & Ecosystem Performance
  • Diagnose root causes across the order-to-delivery lifecycle and lead cross-functional solutions
  • Improve OTIF, fill rate, compliance, chargebacks, returns, and other wholesale KPIs
  • Lead initiatives to modernize supply chain capabilities. (advance VAS, EDI/API, consolidation, transportation, and all other)
  • Advance digital collaboration, automation, and self-service tools across the ecosystem

Program Leadership & Transformation Delivery
  • Lead cross-functional programs from concept to execution with measurable outcomes
  • Set clear goals, define milestones, and drive accountability across teams
  • Remove roadblocks, manage risk, and ensure initiatives deliver service, cost, and customer satisfaction improvements
  • Communicate progress and outcomes to senior leadership and external partners though an established rhythm of the business

Operating Model Evolution
  • Deliver a modern operating model that scales, reduces friction, and improves service and profitability
  • Bring structure and clarity where processes are fragmented, outdated, or ambiguous
  • Redesign policy, roles, workflows, handoffs, and governance across internal teams and wholesale partners
  • Lead Marketplace transformation within the broader Supply Chain Transformation roadmap

Team Leadership & Talent Development
  • Develop a forward-looking team strategy that aligns capabilities, roles, and skills with the future needs of the business
  • Elevate team performance through coaching, clear expectations, and ongoing capability development
  • Attract, develop, and retain talent that supports a modern, scalable wholesale operating model
  • Foster a culture of accountability, clarity, collaboration, and continuous improvement
  • Act as a change catalyst to meet evolving business needs
  • Drives team engagement and promotes an inclusive work environment using effective communication, team building, and collaboration practices

YOU HAVE
  • Bachelor's degree in business, supply chain, or related field; advanced degree preferred.
  • 10+ years of experience in wholesale operations, supply chain, customer operations, or related fields.
  • 5+ years of people leadership experience, including developing teams and evolving organizational capabilities.
  • Apparel/footwear or consumer goods industry experience strongly preferred.
  • Proven experience leading cross-functional programs and operating model redesigns.
  • Strategic operator with deep understanding of wholesale, supply chain, and customer needs.
  • Systems thinker who can modernize processes, tools, and capabilities.
  • Organizational architect who can rethink workflows and team structure.
  • Commercially minded problem solver who drives profitable growth.
  • Bridge builder who creates win-win solutions with wholesale partners.
  • Data-driven decision maker fluent in wholesale KPIs and operational analytics.
  • Technology-forward mindset with experience in PLM, ERP, EDI/API and digital collaboration tools.
  • Skilled influencer who drives change in a matrixed environment.
  • Strong people leader who can develop talent and evolve team capabilities to meet future business needs.
  • Ability to travel up to 25%

#Hybrid
#LI-LC1
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.
Columbia Sportswear Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Columbia Sportswear is committed to working with and providing reasonable accommodation for individuals with disabilities. https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf. If you need reasonable accommodation because of a disability for any part of the employment process, please notify your recruiter.
At Columbia Sportswear Company, we're proud to offer regular full-time employees a benefits package that includes a variety of services and products to help make your life and work more rewarding. Our benefit programs contribute to overall employee well-being by aligning those programs with the fundamental elements of well-being: physical, social/emotional, financial, career and community. Benefits that can protect your family's financial future and help you save money through our 401k plan plus a generous company match. Columbia offers medical, dental, vision, life Insurance, disability, flexible spending accounts, health savings account, and an assortment of voluntary benefit offerings (accident, critical illness, hospital indemnity, and legal services). In addition, Columbia offers EAP + which is free and confidential 24/7/365 counseling services. We have extensive wellness benefits, employee discounts and a generous time off program available.
If you need an accommodation/adjustment to successfully complete and submit your application, please reach out to AskHR@columbia.com with the Subject: Applicant Assistance Requested.

What Columbia Sportswear employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Columbia Sportswear logo

About Columbia Sportswear

Sourced by ZipRecruiter

Columbia Sportswear Company and our portfolio of brands, including Columbia, SOREL, Mountain Hardwear and prAna, know a thing or two about adventures. After all, we've been on one since 1938, working to perfect the art of enjoying the outdoors. Behind everything we make is an employee who's found that the greatest adventure starts with joining a company that strives to do the right thing.

Industry

Apparel and accessories stores

Company size

5,001 - 10,000 Employees

Headquarters location

Portland, OR, US

Year founded

1938

Social media

FacebookTwitter

View All Columbia Sportswear Jobs

Apply