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Customer Operations Manager Jobs in Portland, OR

CCL Label, Inc.

Operations Manager

Portland, OR · On-site

This position ensures a safe, efficient, and customer-focused operation that consistently meets production, quality, delivery, and financial objectives. The Operations Manager oversees all ...

Bell and Howell

Operations Manager

Troutdale, OR · On-site

Site Operations Manager Location: Portland, OR/Troutdale, OR Job Summary: The Site Operations ... Job Responsibilities: * Fosters positive customer relations and a high degree of customer ...

Amazon

Operations Manager

Fairview, OR · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

Hillsboro, OR · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

Hillsboro, OR · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

PTSolutions

Operations Manager

Portland, OR · On-site

As our customers' business grows, we grow with them. PTSolutions offers a variety of customizable ... We're looking to add an Operations Manager to our team to support our growth in the Portland ...

Schneider

Operations Manager

Portland, OR

Operations Manager Work model:On-Site Location:Portland, OR, USA Shift:First shift Job level ... Collaborate with other Schneider teams to develop solutions that meet customers needs. * Review ...

Amazon

Operations Manager

Fairview, OR · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

PTSolutions

Operations Manager

Portland, OR · On-site

As our customers' business grows, we grow with them. PTSolutions offers a variety of customizable ... We're looking to add an Operations Manager to our team to support our growth in the Portland ...

Bridge Brothers Inc.

Operations Manager

Woodland, WA · On-site

Business Operations Manager Location: Woodland, WA Job Type: Full-Time Company: Topper Industries ... Drive accountability across departments while balancing customer expectations, production schedules ...

Bliss Roofing

Operations Manager

Clackamas, OR

$90K - $110K/yr

Oversee ServiceTitan (CRM) workflows, job costing accuracy, operational reporting, and production processes * Monitor production metrics and drive efficiency, quality, customer experience, and ...

Amazon

Operations Manager

Troutdale, OR · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

Fairview, OR · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

Woodburn, OR · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

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All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Portland, OR

Customer Operations Manager information

See Portland, OR salary details

$47.2K

$131.2K

$143.7K

How much do customer operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer operations manager in Portland, OR is $131,161.00, according to ZipRecruiter salary data. Most workers in this role earn between $142,100.00 and $142,100.00 per year, depending on experience, location, and employer.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.
What are the most commonly searched types of Customer Operations jobs in Portland, OR? The most popular types of Customer Operations jobs in Portland, OR are:
What are popular job titles related to Customer Operations Manager jobs in Portland, OR? For Customer Operations Manager jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Portland, OR look for? The top searched job categories for Customer Operations Manager jobs in Portland, OR are:
What cities near Portland, OR are hiring for Customer Operations Manager jobs? Cities near Portland, OR with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Portland, OR as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $131,161 per year, or $63.1 per hour.

Operations Manager

CCL Label, Inc.

Portland, OR • On-site

Full-time

Posted 14 days ago

CCL Label rating

8.7

Company rating: 8.7 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

11th of 119 rated packaging manufacturers

Job description

Position Summary
The Operations Manager is responsible for the overall leadership, performance, and day-to-day operation of the Portland facility, a specialized manufacturer of premium wine and beverage labels. This position ensures a safe, efficient, and customer-focused operation that consistently meets production, quality, delivery, and financial objectives.
The Operations Manager oversees all manufacturing activities, staffing, scheduling, employee relations, timekeeping administration, and continuous improvement initiatives. The role works closely with Customer Service, Sales, Quality, Finance, Human Resources, and Maintenance to ensure operational excellence and exceptional customer satisfaction.
Essential Duties and Responsibilities
Key Performance Indicators (KPIs)
  • Safety performance
  • On-time delivery
  • Productivity/OEE
  • Labor efficiency
  • Quality metrics and waste reduction
  • Employee retention and engagement
  • Attendance and timekeeping accuracy
  • Budget and cost-control performance

Operations Leadership
  • Direct and oversee all production activities, including printing, finishing, shipping, and related support functions.
  • Ensure production schedules are met while maintaining quality, efficiency, and customer delivery requirements.
  • Monitor and improve productivity, scrap, downtime, quality, and overall operational performance.
  • Develop and implement plans to improve operational efficiency and profitability.
  • Participate in capacity planning and resource allocation to support future business growth.
  • Lead daily production meetings and communicate operational priorities to employees.

Financial & Business Management
  • Assist with budgeting, forecasting, and cost-control initiatives.
  • Monitor labor, material, and operational expenses.
  • Review operational reports and implement corrective actions as needed.
  • Support management in achieving plant profitability goals.

Employee Leadership & Relations
  • Supervise, coach, develop, and motivate approximately 20 employees.
  • Conduct hiring, onboarding, training, performance evaluations, and employee development activities.
  • Address employee concerns promptly and professionally while fostering a positive workplace culture.
  • Partner with Human Resources regarding employee relations matters, corrective action, investigations, attendance concerns, leaves of absence, and policy interpretation.
  • Promote employee engagement, accountability, teamwork, and continuous improvement.

Timekeeping & Workforce Administration
  • Review and approve employee timecards for accuracy and payroll processing.
  • Monitor attendance, overtime, meal and rest period compliance, and scheduling practices.
  • Ensure appropriate documentation of attendance issues, schedule changes, and employee records.
  • Coordinate staffing levels to meet operational demands while controlling labor costs.
  • Maintain compliance with all applicable wage and hour regulations.

Quality & Customer Satisfaction
  • Ensure all products meet customer specifications and CCL quality standards.
  • Support continuous improvement efforts to reduce waste, improve consistency, and increase customer satisfaction.
  • Participate in customer reviews, corrective actions, and process improvement initiatives as needed.

Safety & Compliance
  • Maintain a safe workplace and ensure compliance with all OSHA, environmental, and company safety requirements.
  • Promote safety awareness and employee participation in safety programs.
  • Participate in incident investigations and implementation of corrective actions.
  • Ensure compliance with all company policies, GMP requirements, and applicable federal, state, and local regulations.

Required Skills and Abilities
  • Strong leadership and employee development skills.
  • Excellent communication and interpersonal abilities.
  • Experience managing employee relations issues in a manufacturing environment.
  • Knowledge of timekeeping, payroll practices, attendance management, and wage and hour compliance.
  • Strong analytical, organizational, and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced manufacturing environment.
  • Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Experience using manufacturing, production planning, or ERP systems.
  • Ability to effectively communicate with employees, customers, vendors, and all levels of management.

Education and Experience
  • Bachelor's degree in Business, Manufacturing, Operations Management, or related field preferred.
  • Minimum of 5 years of manufacturing leadership experience.
  • Previous supervisory experience managing hourly manufacturing employees required.
  • Printing, label manufacturing, packaging, or related industry experience strongly preferred.
  • Experience in wine, beverage, or premium consumer packaging markets is a plus.

Physical Requirements
  • Ability to move throughout a manufacturing environment on a daily basis.
  • Prolonged periods of standing, walking, and occasional lifting of up to 25 pounds.
  • Ability to work in an environment with moving machinery, production equipment, and varying noise levels

CCL Ind. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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