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Software Customer Support Jobs in Portland, OR (NOW HIRING)

Trimble, Inc.

Application Customer Support

Lake Oswego, OR · On-site

$19.62 - $24.52/hr

Strong proficiency in diagnosing technical software issues and examining underlying data using SQL ... Customer Success, ERP Support Compensation: Trimble provides the following compensation range and ...

Vertisystem

Customer Support Analyst

Beaverton, OR · On-site

$16/hr

Customer Support Analyst Location: Beaverton, OR 97006 Duration: 6 months contract possibility to ... Identifies the root cause of the client's software or system issues and uses system analysis and ...

Vertisystem

Customer Support Analyst

Beaverton, OR · On-site

$16/hr

Customer Support Analyst Location: Beaverton, OR 97006 Duration: 6 months contract possibility to ... software or system issues and uses system analysis and testing techniques to solve low to ...

KLA Corporation

Customer Support Engineer

Hillsboro, OR · On-site

The Customer Support Engineer (CSE) is primarily responsible for customer service activities that ... Ability to understand and troubleshoot problems in software and electronics, optics, mechanical ...

KLA Corporation

Customer Support Engineer

Hillsboro, OR · On-site

$25.15 - $42.75/hr

The Customer Support Engineer (CSE) is primarily responsible for customer service activities that ... Ability to understand and troubleshoot problems in software and electronics, optics, mechanical ...

Orbotech

Customer Support Engineer

Hillsboro, OR · On-site

$25.15 - $42.75/hr

The Customer Support Engineer (CSE) is primarily responsible for customer service activities that ... Ability to understand and troubleshoot problems in software and electronics, optics, mechanical ...

Kla

Customer Support Engineer

Hillsboro, OR · On-site

$25.15 - $42.75/hr

The Customer Support Engineer (CSE) is primarily responsible for customer service activities that ... Ability to understand and troubleshoot problems in software and electronics, optics, mechanical ...

KLA

Customer Support Engineer

Hillsboro, OR · On-site

The Customer Support Engineer (CSE) is primarily responsible for customer service activities that ... Ability to understand and troubleshoot problems in software and electronics, optics, mechanical ...

Trimble

Application Support Specialist

Lake Oswego, OR

$19.62 - $24.52/hr

In this role, you will be at the forefront of modernizing customer support by working directly with leading construction software solutions and leveraging next-generation AI tools. You will serve as ...

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All JobsSoftware Customer Support JobsSoftware Customer Support Jobs in Portland, OR

Software Customer Support information

See Portland, OR salary details

$32.3K

$48.1K

$64.7K

How much do software customer support jobs pay per year?

As of Aug 29, 2026, the average yearly pay for software customer support in Portland, OR is $48,052.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $51,400.00 per year, depending on experience, location, and employer.

What is a software customer support?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the typical daily responsibilities of a software customer support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What are the key skills and qualifications needed to thrive in software customer support, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are popular job titles related to Software Customer Support jobs in Portland, OR?

For Software Customer Support jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Software Customer Support jobs in Portland, OR look for?

The top searched job categories for Software Customer Support jobs in Portland, OR are:

Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $48,052 per year, or $23.1 per hour.

Application Customer Support

Lake Oswego, OR • On-site

Trimble, Inc.

8.1

Company rating: 8.1 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

50th of 159 rated electronics manufacturers

Good employer

Paid breaks

Recommended by parents

Learn more about Trimble, Inc.external

$19.62 - $24.52/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement

Posted 7 days ago

Job description

Solve Critical Tech Challenges: Application Support Specialist
Ready to elevate your tech career while helping power the construction industry's digital evolution? As an Application Support Specialist with Trimble Viewpoint, you will collaborate directly with software-savvy teams and clients, using cutting-edge AI tools and SQL analytics to troubleshoot critical issues in real time and drive high-impact problem resolution.
What Makes This Role Great:
In this role, you will be at the forefront of modernizing customer support by working directly with leading construction software solutions and leveraging next-generation AI tools. You will serve as a vital partner for our enterprise clients, driving real-time issue resolution, directly shaping internal AI knowledge bases, and elevating operational efficiency across global construction workflows.
Key Exciting Responsibilities
  • Partner directly with clients to troubleshoot and resolve complex technical issues across core accounting and project management solutions like Vista, Spectrum, and ProContractor.
  • Harness internal AI-powered tools and advanced data analytics to diagnose root causes and accelerate problem resolution.
  • Build and refine AI-driven knowledge content that empowers users and automates resolutions for common client challenges.
  • Analyze underlying database records using SQL queries, custom reporting tools, and data spreadsheets to ensure data integrity.
  • Collaborate with global support teams and participate in international on-call rotations to deliver world-class client success.

Essential Skills & Experience
  • Strong proficiency in diagnosing technical software issues and examining underlying data using SQL queries and reporting tools.
  • Proven customer service orientation with exceptional empathetic listening, communication, and de-escalation abilities.
  • Practical understanding of AI agents, AI-powered tools, and a proactive mindset toward leveraging AI for process efficiency.
  • Bachelor's degree in business, accounting, computer science, or equivalent professional experience.
  • Excellent organizational and time-management skills with the ability to convey complex technical concepts to diverse audiences.

Bonus Points For:
  • Hands-on experience with construction accounting software, specifically Vista, Spectrum, or ProContractor.
  • Direct background in the construction, financial, or ERP software industries.
  • Experience authoring technical knowledge base articles or prompt-engineering content for AI support tools.

Logistics:
Location: Portland, OR (On-Site)
Schedule: M-F 6am-3pm, 7am-4pm or 8am-5pm PT
Travel Requirement: 0%
Why You'll Love Working With Us
At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.
  • You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
  • Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.
  • Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Application Support Specialist, Technical Support Engineer, Trimble Viewpoint, Vista, Spectrum, SQL Troubleshooting, AI Support, Construction Software, Customer Success, ERP Support
Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.
Hiring Range
$19.62-$24.52
Pay Rate Type
Hourly
Bonus Eligible?
No
Commission Eligible?
No
Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.
How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.
Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled.
At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under "Corporate Governance."
Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.
Candidate Privacy Notices by Country
If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com.

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