ZipRecruiter

Log In

1

Customer Support Representative Jobs in Portland, OR

DSI

Field Support Representative

Portland, OR · On-site

$65K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of ...

DSI

Field Support Representative

Portland, OR

$65K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of ...

DSI

Field Support Representative

Happy Valley, OR

$65K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of ...

DSI

Field Support Representative

Portland, OR · On-site

$65K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of ...

New

Victra

Sales Support Rep Part-Time

Portland, OR · On-site

$20.25 - $27.50/hr

Deliver outstanding customer service during every guest interaction, ensuring each visit is a ... Sales Support Representatives work a flexible schedule ranging from 8 to 25 hours per week. This ...

Victra

Sales Support Rep Part-Time

Portland, OR · On-site

$20.25 - $27.50/hr

Deliver outstanding customer service during every guest interaction, ensuring each visit is a ... Sales Support Representatives work a flexible schedule ranging from 8 to 25 hours per week. This ...

Victra

Sales Support Rep Part-Time

West Linn, OR · On-site

$20.25 - $27.75/hr

Deliver outstanding customer service during every guest interaction, ensuring each visit is a ... Sales Support Representatives work a flexible schedule ranging from 8 to 25 hours per week. This ...

Victra

Sales Support Rep Part-Time

Vancouver, WA · On-site

$20 - $27.25/hr

Deliver outstanding customer service during every guest interaction, ensuring each visit is a ... Sales Support Representatives work a flexible schedule ranging from 8 to 25 hours per week. This ...

Victra

Sales Support Rep Part-Time

Sherwood, OR · On-site

$20.50 - $28/hr

Deliver outstanding customer service during every guest interaction, ensuring each visit is a ... Sales Support Representatives work a flexible schedule ranging from 8 to 25 hours per week. This ...

Maxcess International

Customer Support Specialist

Camas, WA · On-site

$20.50 - $27.50/hr

There are three representative customer service tiers that define levels of training, ability, and ... Support continuous improvement initiatives and processes through active involvement * Actively ...

Altec Industries

Service Support Representative

Happy Valley, OR · On-site

$18 - $22.75/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Responds to customer inquiries and resolves customer issues. Provides updates to Team Lead for ... Administrative Service Support * Creates accurate and timely repair orders. * Confers with ...

Altec

Service Support Representative

Portland, OR · On-site

$18 - $23/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Responds to customer inquiries and resolves customer issues. Provides updates to Team Lead for ... Administrative Service Support * Creates accurate and timely repair orders. * Confers with ...

Altec Industries

Service Support Representative

Portland, OR · On-site

$18 - $23/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Responds to customer inquiries and resolves customer issues. Provides updates to Team Lead for ... Administrative Service Support * Creates accurate and timely repair orders. * Confers with ...

A-dec

Product Support Representative I

Newberg, OR · On-site

Product Support Representative At A-dec, we do more than create the highest quality products and ... Ensures every customer interaction is handled with the utmost care and professionalism ...

next page

Showing results 1-20

All JobsCustomer Support Representative JobsCustomer Support Representative Jobs in Portland, OR

Customer Support Representative information

See Portland, OR salary details

$10

$19

$28

How much do customer support representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer support representative in Portland, OR is $19.90, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $22.16 per hour, depending on experience, location, and employer.

What is a customer support representative?

Customer Support Representatives are professionals who assist customers by answering their questions, resolving issues, and providing information about products or services. They typically communicate with customers via phone, email, chat, or in person to ensure a positive experience and maintain customer satisfaction. Their role is crucial in building customer loyalty and addressing any concerns or problems customers might encounter. Strong communication, problem-solving skills, and patience are essential for success in this job.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Patience, active listening, and conflict resolution are vital soft skills that help build rapport and resolve issues effectively. These skills and qualities are crucial for delivering exceptional service, maintaining customer satisfaction, and fostering brand loyalty.

What are some common challenges faced by customer support representatives, and how can they be effectively managed?

Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and staying up-to-date with product or service changes. Effective time management, strong communication skills, and ongoing training are essential to overcome these hurdles. Many organizations provide support through mentoring, regular team meetings, and access to knowledge bases, helping representatives deliver consistent and high-quality service while maintaining job satisfaction.

What is the difference between Customer Support Representative vs Technical Support Specialist?

AspectCustomer Support RepresentativeTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma; technical certifications or training often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, software companies, hardware providers
Employer & Industry UsageCustomer service departments across various industriesTechnology, software, and hardware industries
Common Search & Comparison IntentUnderstanding general customer service rolesTechnical problem-solving and product support

The main difference between a Customer Support Representative and a Technical Support Specialist lies in their focus areas. Customer Support Representatives handle general customer inquiries, complaints, and service requests across various industries. In contrast, Technical Support Specialists provide specialized technical assistance, troubleshooting, and product support, often requiring technical knowledge or certifications. Both roles are essential for customer satisfaction but serve different needs within organizations.

Is remote customer support representative a stressful job?

Remote customer support representatives often face stress from handling difficult customer interactions, meeting performance metrics, and managing high call volumes. The job requires strong communication skills, patience, and the ability to work independently in a home environment, which can contribute to stress levels depending on individual resilience and workload management. Proper training and support can help mitigate some stress factors.

What are the most commonly searched types of Customer Support Representative jobs in Portland, OR?

The most popular types of Customer Support Representative jobs in Portland, OR are:

What are popular job titles related to Customer Support Representative jobs in Portland, OR?

For Customer Support Representative jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Customer Support Representative jobs in Portland, OR look for?

The top searched job categories for Customer Support Representative jobs in Portland, OR are:

Customer Support Representative jobs near you
Infographic showing various Customer Support Representative job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $41,394 per year, or $19.9 per hour.

Field Support Representative

DSI

Portland, OR • On-site

$65K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 4 days ago

Job description

Field Support Representative
DSI Systems Inc. has an immediate opening for a Field Support Representative. The Field Support Representative (AT&T) plays a critical role in ensuring consistent, high-quality retail execution across assigned locations. This role is primarily focused on daily in-store visits, maintaining brand standards for AT&T, supporting retail staff, and capturing field-level insights. Representatives are the frontline ambassadors of AT&T in the field, ensuring that every store visit drives operational excellence and customer readiness.
At DSI, our culture is built on a foundation of teamwork, accountability, and a commitment to field excellence. We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of merchandising and retail execution. Our team thrives on collaboration, continuous improvement, and a shared passion for representing the AT&T brand with integrity and professionalism.
Annual base salary of $65,000, with the potential to earn a bonus of up to $20,000.
Specific Responsibilities:
  • Conduct daily visits to assigned retail locations to ensure compliance with merchandising, signage, and promotional standards for AT&T.
  • Observe and provide feedback on seller interactions and customer engagement.
  • Build and maintain strong relationships with store management and retail associates.
  • Support and train store staff on AT&T product knowledge and customer experience best practices. Visiting the assigned stores within your territory in person regularly
  • Ensure merchandising standards are met, including AT&T signage, displays, and inventory placement.
  • Monitor and report on store conditions, inventory, and promotional execution using mobile field tools.
  • Identify and escalate operational issues, customer experience gaps, or training needs to leadership.
  • Participate in territory planning, route optimization, and visit frequency adjustments based on store performance.
  • Attend regional team calls, training sessions, and field events as needed
  • Ensure merchandising standards are current, meets plan-o-gram, and promotional offerings are presented.
  • Manage all program logistics in coordination with DSI and AT&T.
  • Ensure the timely completion of various administrative responsibilities.
  • Provide teamwork and collaboration with other colleagues in support of ensuring the success of the project.

Additional Responsibilities:
  • Adhere to supplier policies and procedures
  • Visit a minimum of 5 stores a day
  • Act as a role model within and outside supplier
  • Maintains a positive and respectful attitude
  • Consistently report to work on time and is prepared to perform duties of the position
  • Manage all expenses effectively stay within budget
  • Ensure the timely completion of various administrative responsibilities and other duties as assigned

Requirements
  • 1-3 years of experience in field operations, retail support, or territory management
  • Strong interpersonal and communication skills with a service-oriented mindset
  • Highly organized and self-motivated, with the ability to manage a daily route independently
  • Proficient in using mobile apps and reporting tools for field documentation
  • Reliable transportation and flexibility to travel within the assigned territory
  • Competitive spirit to drive goal achievement

Preferred Skills
  • Experience in wireless, telecom, or consumer electronics retail environments
  • Familiarity with field reporting platforms like Repsly or Salesforce
  • Bilingual (Spanish/English) is a plus

Benefits
  • Annual base salary of $65,000 PLUS bonus
  • Paid Vacation and Sick Time
  • 401k Plan
  • Employee Profit Sharing Program
  • Medical, Dental & Life Insurance
  • Mileage Reimbursement
  • AT&T Wireless Discount
  • Ongoing Training and Development
  • Potential for career growth - we prefer to promote from within!
Ready to Move Forward?
If you're seeking a Field Support Representative role with commission earning possibilities, chances to grow professionally, and a company that truly supports your success - don't wait! Apply now and start shaping your future with us.

Apply