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Customer Support Representative Jobs in Portland, OR

SPECTRUM

Customer Support Representative

Vancouver, WA · On-site

$20/hr

Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced ...

DSI

Field Support Representative

Happy Valley, OR · On-site

$65K/yr

We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of ...

DSI

Field Support Representative

Portland, OR · On-site

$65K/yr

We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of ...

DSI

Field Support Representative

Portland, OR · On-site

$65K/yr

We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of ...

DSI

Field Support Representative

Happy Valley, OR · On-site

$65K/yr

We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of ...

DSI

Field Support Representative

Portland, OR · On-site

$65K/yr

We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of ...

Victra

Sales Support Rep Part-Time

Portland, OR · On-site

$20.25 - $27.50/hr

Deliver outstanding customer service during every guest interaction, ensuring each visit is a ... Sales Support Representatives work a flexible schedule ranging from 8 to 25 hours per week. This ...

Victra

Sales Support Rep Part-Time

Portland, OR · On-site

$20.25 - $27.50/hr

Deliver outstanding customer service during every guest interaction, ensuring each visit is a ... Sales Support Representatives work a flexible schedule ranging from 8 to 25 hours per week. This ...

Victra

Sales Support Rep Part-Time

Vancouver, WA · On-site

$20 - $27.25/hr

Deliver outstanding customer service during every guest interaction, ensuring each visit is a ... Sales Support Representatives work a flexible schedule ranging from 8 to 25 hours per week. This ...

Victra

Sales Support Rep Part-Time

West Linn, OR · On-site

$20.25 - $27.75/hr

Deliver outstanding customer service during every guest interaction, ensuring each visit is a ... Sales Support Representatives work a flexible schedule ranging from 8 to 25 hours per week. This ...

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All JobsCustomer Support Representative JobsCustomer Support Representative Jobs in Portland, OR

Customer Support Representative information

See Portland, OR salary details

$10

$19

$28

How much do customer support representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer support representative in Portland, OR is $19.93, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $22.16 per hour, depending on experience, location, and employer.

What is a customer support representative?

Customer Support Representatives are professionals who assist customers by answering their questions, resolving issues, and providing information about products or services. They typically communicate with customers via phone, email, chat, or in person to ensure a positive experience and maintain customer satisfaction. Their role is crucial in building customer loyalty and addressing any concerns or problems customers might encounter. Strong communication, problem-solving skills, and patience are essential for success in this job.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Patience, active listening, and conflict resolution are vital soft skills that help build rapport and resolve issues effectively. These skills and qualities are crucial for delivering exceptional service, maintaining customer satisfaction, and fostering brand loyalty.

What are some common challenges faced by customer support representatives, and how can they be effectively managed?

Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and staying up-to-date with product or service changes. Effective time management, strong communication skills, and ongoing training are essential to overcome these hurdles. Many organizations provide support through mentoring, regular team meetings, and access to knowledge bases, helping representatives deliver consistent and high-quality service while maintaining job satisfaction.

What is the difference between Customer Support Representative vs Technical Support Specialist?

AspectCustomer Support RepresentativeTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma; technical certifications or training often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, software companies, hardware providers
Employer & Industry UsageCustomer service departments across various industriesTechnology, software, and hardware industries
Common Search & Comparison IntentUnderstanding general customer service rolesTechnical problem-solving and product support

The main difference between a Customer Support Representative and a Technical Support Specialist lies in their focus areas. Customer Support Representatives handle general customer inquiries, complaints, and service requests across various industries. In contrast, Technical Support Specialists provide specialized technical assistance, troubleshooting, and product support, often requiring technical knowledge or certifications. Both roles are essential for customer satisfaction but serve different needs within organizations.

Is remote customer support representative a stressful job?

Remote customer support representatives often face stress from handling difficult customer interactions, meeting performance metrics, and managing high call volumes. The job requires strong communication skills, patience, and the ability to work independently in a home environment, which can contribute to stress levels depending on individual resilience and workload management. Proper training and support can help mitigate some stress factors.

What are the most commonly searched types of Customer Support Representative jobs in Portland, OR?

The most popular types of Customer Support Representative jobs in Portland, OR are:

What are popular job titles related to Customer Support Representative jobs in Portland, OR?

For Customer Support Representative jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Customer Support Representative jobs in Portland, OR look for?

The top searched job categories for Customer Support Representative jobs in Portland, OR are:

Customer Support Representative jobs near you
Infographic showing various Customer Support Representative job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,463 per year, or $19.9 per hour.

Senior Customer Support Representative

Columbia Helicopters, Inc.

Aurora, OR • On-site

$20 - $27.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

For over 65 years, Columbia Helicopters has been a trusted provider of heavy-lift helicopter services. We create new aircraft, fly heavy-lift helicopters around the world, and provide maintenance support to ensure you are mission-ready for critical operations. If you are passionate about aviation, join our Columbia Family!
The Senior Customer Support Representative is a customer support and process expert responsible for managing complex programs and strategic accounts while ensuring consistent application of customer support processes. This role serves as a senior customer interface for assigned accounts and supports the customer experience from initial inquiry through quotation, repair, overhaul, modification execution, delivery, and invoice resolution.
The purpose of this role is to manage complex programs and strategic accounts, mentor and train Customer Support Representatives, support contract-related activities, and promote process adherence or improvement when relevant. The role requires strong judgment, organization, customer focus, cross-functional coordination, and the ability to drive consistent execution across customer support activities.
WHAT YOU WILL DO
  • Serve as the senior customer interface for assigned strategic accounts and maintain professional, timely communication with customers.
  • Manage strategic customer accounts, complex programs, and high-priority customer support activities from inquiry through completion.
  • Coordinate complex repair, overhaul, and modification requests with Planning, Production, Technical Support, Quality, Finance, Contracts, and other support functions.
  • Lead customer review meetings, status reviews, performance discussions, and follow-up actions for assigned accounts or programs.
  • Support contract negotiations, contract administration activities, change management, and customer contract reference requirements as assigned.
  • Mentor, train, and support Customer Support Representatives to promote process consistency, customer service standards, and effective communication practices.
  • Coordinate AOG and urgent operational support activities, ensuring timely communication, escalation, and follow-through.
  • Review quotations, project status reports, customer communications, and related documentation for accuracy, completeness, and alignment with customer and internal requirements.
  • Monitor delivery dates, identify risks, and proactively communicate schedule impacts, recovery plans, and required decisions to customers and internal stakeholders.
  • Drive continuous improvement initiatives based on customer feedback, internal ways of working, recurring issues, and process performance.
  • Support business development and aftermarket growth initiatives through customer insight, account knowledge, and coordination of support activities.
  • Maintain customer records, communication logs, quote files, contract references, and related documentation in accordance with department processes.
  • Conduct oneself in accordance with Company's Core Values.

WHAT WE NEED FROM YOU
  • High school diploma or equivalent required; associate degree or additional business, aviation, technical, or customer support training preferred.
  • 5+ years of customer support, account management, program coordination, aviation, MRO, aftermarket services, contract administration, or related experience preferred.
  • Experience managing strategic accounts, complex customer requests, repair or overhaul coordination, or multi-step customer support processes preferred.
  • Ability to communicate professionally with customers by phone, email, and in meetings, including review meetings and performance discussions.
  • Strong organization, follow-through, judgment, attention to detail, and ability to manage competing priorities and time-sensitive customer needs.
  • Experience preparing, reviewing, or supporting quotes, project status reports, work orders, customer communications, contract references, or similar documentation.
  • Ability to mentor, train, and support team members while promoting process adherence and consistent customer support practices.
  • Ability to work cross-functionally with Planning, Production, Finance, Quality, Technical Support, Contracts, Business Development, and other support functions.
  • Proficiency with Microsoft Office Suite, especially Outlook, Excel, and Word.

WHAT YOU WILL LOVE ABOUT WORKING HERE
At Columbia, we believe great people do their best work when they feel supported, challenged, and valued. We're more than a workplace, we're a team built on trust, collaboration, and a shared commitment to doing meaningful work.
Competitive Pay & Strong Benefits
We offer a comprehensive benefits package designed to support your health, financial wellness, and work-life balance. Depending on your role, this may include medical, dental, and vision coverage, retirement plans with company contributions, paid time off, and employee wellness resources.
Growth & Career Development
We invest in our people. From training and development opportunities to internal mobility and leadership support, Columbia encourages continuous learning and long-term career growth.
Purpose-Driven Culture
Your work matters here. Every role contributes to our broader mission, and we believe in empowering employees to make an impact, share ideas, and help shape the future of the company.
A Team That Has Your Back
We foster a collaborative, inclusive environment where people are respected, encouraged, and supported. You'll work alongside talented teammates who care about doing great work, and doing it together.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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