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Customer Support Representative Jobs in Portland, OR

KLA Corporation

Customer Support Engineer

Vancouver, WA

$29.19 - $49.62/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Support instructions, and established industry practices ... The Customer Service Engineer represents the company to the customer and assumes accountability for ...

Orbotech

Customer Support Engineer

Vancouver, WA

$29.19 - $49.62/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Support instructions, and established industry practices ... The Customer Service Engineer represents the company to the customer and assumes accountability for ...

KLA Corporation

Customer Support Engineer

Vancouver, WA · On-site

$29.19 - $49.62/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Support instructions, and established industry practices ... The Customer Service Engineer represents the company to the customer and assumes accountability for ...

KLA Corporation

Customer Support Engineer

Hillsboro, OR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Support Engineer (CSE) is primarily responsible for customer service activities that ... The Customer Service Engineer represents the company to the customer and assumes accountability for ...

Kla

Customer Support Engineer

Hillsboro, OR

$25.15 - $42.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Support Engineer (CSE) is primarily responsible for customer service activities that ... The Customer Service Engineer represents the company to the customer and assumes accountability for ...

Orbotech

Customer Support Engineer

Hillsboro, OR

$25.15 - $42.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Support Engineer (CSE) is primarily responsible for customer service activities that ... The Customer Service Engineer represents the company to the customer and assumes accountability for ...

KLA Corporation

Customer Support Engineer

Hillsboro, OR · On-site

$25.15 - $42.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Support Engineer (CSE) is primarily responsible for customer service activities that ... The Customer Service Engineer represents the company to the customer and assumes accountability for ...

Orbotech

Customer Support Engineer - PCB

Hillsboro, OR

$29.19 - $49.62/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Represent KLA Company culture and values in a respectable manner. Requirements: * Work autonomously * Travel required to support the customer base as required. Estimated travel is 50-60% * Lifting 50 ...

KLA Corporation

Customer Support Engineer - PCB

Hillsboro, OR · On-site

$29.19 - $49.62/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Represent KLA Company culture and values in a respectable manner. Requirements: * Work autonomously * Travel required to support the customer base as required. Estimated travel is 50-60% * Lifting 50 ...

KLA Corporation

Customer Support Engineer - PCB

Hillsboro, OR

$29.19 - $49.62/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Represent KLA Company culture and values in a respectable manner. Requirements: * Work autonomously * Travel required to support the customer base as required. Estimated travel is 50-60% * Lifting 50 ...

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Showing results 21-40

All JobsCustomer Support Representative JobsCustomer Support Representative Jobs in Portland, OR

Customer Support Representative information

See Portland, OR salary details

$10

$19

$28

How much do customer support representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer support representative in Portland, OR is $20.00, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.26 per hour, depending on experience, location, and employer.

What is the difference between Customer Support Representative vs Technical Support Specialist?

AspectCustomer Support RepresentativeTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma; technical certifications or training often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, software companies, hardware providers
Employer & Industry UsageCustomer service departments across various industriesTechnology, software, and hardware industries
Common Search & Comparison IntentUnderstanding general customer service rolesTechnical problem-solving and product support

The main difference between a Customer Support Representative and a Technical Support Specialist lies in their focus areas. Customer Support Representatives handle general customer inquiries, complaints, and service requests across various industries. In contrast, Technical Support Specialists provide specialized technical assistance, troubleshooting, and product support, often requiring technical knowledge or certifications. Both roles are essential for customer satisfaction but serve different needs within organizations.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Patience, active listening, and conflict resolution are vital soft skills that help build rapport and resolve issues effectively. These skills and qualities are crucial for delivering exceptional service, maintaining customer satisfaction, and fostering brand loyalty.

What is a customer support representative?

Customer Support Representatives are professionals who assist customers by answering their questions, resolving issues, and providing information about products or services. They typically communicate with customers via phone, email, chat, or in person to ensure a positive experience and maintain customer satisfaction. Their role is crucial in building customer loyalty and addressing any concerns or problems customers might encounter. Strong communication, problem-solving skills, and patience are essential for success in this job.

Is remote customer support representative a stressful job?

Remote customer support representatives often face stress from handling difficult customer interactions, meeting performance metrics, and managing high call volumes. The job requires strong communication skills, patience, and the ability to work independently in a home environment, which can contribute to stress levels depending on individual resilience and workload management. Proper training and support can help mitigate some stress factors.

What are some common challenges faced by customer support representatives, and how can they be effectively managed?

Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and staying up-to-date with product or service changes. Effective time management, strong communication skills, and ongoing training are essential to overcome these hurdles. Many organizations provide support through mentoring, regular team meetings, and access to knowledge bases, helping representatives deliver consistent and high-quality service while maintaining job satisfaction.

What are the most commonly searched types of Customer Support Representative jobs in Portland, OR?

The most popular types of Customer Support Representative jobs in Portland, OR are:

What are popular job titles related to Customer Support Representative jobs in Portland, OR?

For Customer Support Representative jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Customer Support Representative jobs in Portland, OR look for?

The top searched job categories for Customer Support Representative jobs in Portland, OR are:

Customer Support Representative jobs near you
Infographic showing various Customer Support Representative job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,597 per year, or $20 per hour.

Customer Support Specialist

ACME CONSTRUCTION SUPPLY

Hillsboro, OR • On-site

$22 - $25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Hourly Rate: $22-$25/hour + Order writer commissions
Shift: Monday - Friday, 7:30 a.m. - 4:30 p.m.
Summary:
The Customer Support Specialist plays a key role in delivering exceptional service to Acme's customers by building trust-based relationships and ensuring a smooth, accurate order experience. This position manages a range of responsibilities including order entry, customer inquiries, problem resolution, delivery communication and account management, while supporting the company's commitment to building partnership over customer service.
Order Lifecycle Management
  • Accurately enter and manage sales orders from initiation to completion, maintaining high attention to detail.
  • Maintain all Inside Sales queues daily, including Trouble, Remote Order Entry, Will Call, Invoice Preview, and Open Order Status Review.
  • Proactively communicate with customers regarding delays, issues, and backorders; maintains regular updates on will call orders (bi-weekly).
  • Complete all documentation accurately and in a timely manner.
  • Use tools such as Eclipse, Revalgo, vendor catalogs, and industry websites and contacts to support order processing and product sourcing.
  • Coordinate pricing on bids over $2,000.00 with Outside Sales or Branch Management.

Partnership Level Service
  • Deliver service in alignment with Acme's Customer Partnership Program; maintain an average call score of 80 or higher.
  • Consistently goes above and beyond to anticipate customer needs, resolve issues, and deliver personalized service that exceeds expectations.
  • Collect and verify complete customer information, including contact and delivery details.
  • Assist customers with product selection by identifying needs through active listening and thoughtful questioning.
  • Responds promptly to customer inquiries and directs them to relevant Acme services when needed.
  • Is able to communicate and understand basic Core Services provided at Acme (AIMS, Rental, Fabrication, Technical Sales, and Kitting).
  • Is able to meet or exceed SOPs related to POD response time (if applicable).

General Responsibilities
  • Greet and assist all customers with professionalism and a positive attitude.
  • Maintain a neat and professional appearance that reflects Acme's standards of service and credibility.
  • Ensure that the work area is consistently clean, organized, and free of clutter to support efficiency, safety, and a welcoming environment.
  • Manage multiple customer interactions simultaneously while upholding service quality.
  • Build strong working relationships with customers, coworkers, and vendors.
  • Address customer concerns promptly and communicate issues to the Branch Manager as needed.
  • Support warehouse operations as needed, following the Material Handling Job Description (if applicable).
  • Follow all directives issued by the Branch Manager and Regional Manager.

Skills: Technical Qualifications/Experience
  • Minimum 2 years of customer service or inside sales experience, or other work related experience(Acme experience preferred).
  • Completion of Acme University 100 series trainings.
  • Experience with ERP systems (Eclipse preferred).
  • Demonstrates proficiency in Microsoft Office such as Outlook and Excel.
  • Demonstrates proficiency in basic computer functions, including accurate typing, use of spell check and grammar tools, and navigating standard software applications.
  • Familiarity with construction supply products is a plus.

Traits: Behavior & Competencies
  • Active Listening: Ability to fully engage with customers and respond effectively.
  • Customer Focus: Go above and beyond to provide proactive, tailored support.
  • Time Management: Efficiently prioritize tasks and manage workload.
  • Conflict Resolution: Handle concerns with diplomacy and clarity.

Working Conditions: Physical Requirements
  • Regularly required to sit, walk, talk, hear, and use hands for typing, grasping, and handling office equipment.
  • Occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl.
  • May be required to remain in a stationary position for extended periods of time while on the telephone, or while operating or using office equipment and computers, or while writing;
  • May be required to move or traverse considerable distances in the facility during the course of a work day.
  • Work takes place in both office and warehouse environments.

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