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Customer Support Representative Jobs in Portland, OR

Orbotech

Customer Support Engineer - PCB

Hillsboro, OR

$29.19 - $49.62/hr

Represent KLA Company culture and values in a respectable manner. Requirements: * Work autonomously * Travel required to support the customer base as required. Estimated travel is 50-60% * Lifting 50 ...

KLA

Customer Support Engineer - PCB

Hillsboro, OR · On-site

$29.19 - $49.62/hr

Represent KLA Company culture and values in a respectable manner. Requirements: * Work autonomously * Travel required to support the customer base as required. Estimated travel is 50-60% * Lifting 50 ...

Amat

Customer Support Technician II (T2)

Hillsboro, OR

$20 - $27.50/hr

Associate's Degree * 1-2 years of work experience in customer/field service support, or a related technical field * Knowledge of pneumatics, hydraulics, electronics, vacuum, or thermodynamics ...

Xylem

Senior Customer Support Coordinator

Tualatin, OR · On-site

$32 - $43/hr

Coordinate with sales representatives, project managers, operations teams, logistics partners, and ... Support billing activities, project invoicing requirements, and customer-specific billing processes.

New

Clio

VP, Global Customer Support

Vancouver, WA · On-site

$145K - $185K/yr

Align with the C-suite on company-wide priorities, representing the voice of the customer at the ... Build & Scale the Global Support Organization * Lead, develop, and inspire a 150+ person global ...

GLISS Vancouver

Be Seen First

Customer Service and Account Representative

Portland, OR · On-site

$21 - $22/hr

Support client services by coordinating appointments, order processing, and account updates ... Customer Service Representative You may submit your resume through this job posting and a recruiter ...

New

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Customer Support Representative information

See Portland, OR salary details

$10

$19

$28

How much do customer support representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer support representative in Portland, OR is $19.93, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $22.16 per hour, depending on experience, location, and employer.

What is a customer support representative?

Customer Support Representatives are professionals who assist customers by answering their questions, resolving issues, and providing information about products or services. They typically communicate with customers via phone, email, chat, or in person to ensure a positive experience and maintain customer satisfaction. Their role is crucial in building customer loyalty and addressing any concerns or problems customers might encounter. Strong communication, problem-solving skills, and patience are essential for success in this job.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Patience, active listening, and conflict resolution are vital soft skills that help build rapport and resolve issues effectively. These skills and qualities are crucial for delivering exceptional service, maintaining customer satisfaction, and fostering brand loyalty.

What are some common challenges faced by customer support representatives, and how can they be effectively managed?

Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and staying up-to-date with product or service changes. Effective time management, strong communication skills, and ongoing training are essential to overcome these hurdles. Many organizations provide support through mentoring, regular team meetings, and access to knowledge bases, helping representatives deliver consistent and high-quality service while maintaining job satisfaction.

What is the difference between Customer Support Representative vs Technical Support Specialist?

AspectCustomer Support RepresentativeTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma; technical certifications or training often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, software companies, hardware providers
Employer & Industry UsageCustomer service departments across various industriesTechnology, software, and hardware industries
Common Search & Comparison IntentUnderstanding general customer service rolesTechnical problem-solving and product support

The main difference between a Customer Support Representative and a Technical Support Specialist lies in their focus areas. Customer Support Representatives handle general customer inquiries, complaints, and service requests across various industries. In contrast, Technical Support Specialists provide specialized technical assistance, troubleshooting, and product support, often requiring technical knowledge or certifications. Both roles are essential for customer satisfaction but serve different needs within organizations.

Is remote customer support representative a stressful job?

Remote customer support representatives often face stress from handling difficult customer interactions, meeting performance metrics, and managing high call volumes. The job requires strong communication skills, patience, and the ability to work independently in a home environment, which can contribute to stress levels depending on individual resilience and workload management. Proper training and support can help mitigate some stress factors.

What are the most commonly searched types of Customer Support Representative jobs in Portland, OR?

The most popular types of Customer Support Representative jobs in Portland, OR are:

What are popular job titles related to Customer Support Representative jobs in Portland, OR?

For Customer Support Representative jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Customer Support Representative jobs in Portland, OR look for?

The top searched job categories for Customer Support Representative jobs in Portland, OR are:

Customer Support Representative jobs near you
Infographic showing various Customer Support Representative job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,463 per year, or $19.9 per hour.

Sales Support Representative-Commercial

HP Products

Portland, OR • On-site

$22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

H-P Products rating

7.2

Company rating: 7.2 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

329th of 496 rated machine equipment manufacturers

Job description

Job Posting:

Starting at $22.00 per hour and can pay higher based on experience

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Are you hands-on, customer-focused, and ready to grow your career? Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up.

Hours are Monday to Friday 8:00 a.m. to 5:00 p.m.

Responsibilities
  • This position supports the Commercial customer group
  • Work together with Sales associates to support customer needs by determining the best products and solutions.
  • Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
  • Coordinate deliveries on behalf of customers.
  • Answer sales calls for general information, addressing and resolving customer concerns or questions.
  • Ability to effectively use customer relationship management (CRM) system and phone system.
Qualifications
  • 0-3 years of sales and/or customer service experience is preferred.
  • Experience in plumbing is a plus
  • Exhibit strong skills for sales, including the ability to upsell.
  • Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
  • Ability to react well in a fast-paced environment & follow through on commitments.
  • Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
  • General digital literacy including Microsoft Office.
  • Ability to quickly learn product knowledge and processes.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range:

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$20.57 - $32.91

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employerF/M/Disability/Vet/SexualOrientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information

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