ZipRecruiter

Log In

1

Software Customer Support Jobs in Portland, OR (NOW HIRING)

A-dec, Inc.

Software Support Specialist I

Newberg, OR · On-site

Overview The Software Support Specialist (SSS) I addresses and troubleshoots complex software ... Acts as a liaison between product teams and customers to ensure feedback is captured and acted upon.

A-dec, Inc.

Software Support Specialist I

Newberg, OR · On-site

Overview The Software Support Specialist (SSS) I addresses and troubleshoots complex software ... Acts as a liaison between product teams and customers to ensure feedback is captured and acted upon.

Suvoda

Software Support Specialist

Portland, OR · On-site

At Suvoda, our Software Support Specialists support clinical trial sites, study teams, and patients ... Conceptualize and drive best practices in Customer Care * Identify and implement process ...

ITW Avery Weigh-Tronix

Embedded Software Engineer

OR · On-site

$139K - $183K/yr

The engineer will contribute to software architecture, product enhancements, and reliability validation while supporting internal teams, customers, and manufacturing operations. This position ...

previous pagenext page

Showing results 21-40

All JobsSoftware Customer Support JobsSoftware Customer Support Jobs in Portland, OR

Software Customer Support information

See Portland, OR salary details

$32.3K

$48.1K

$64.7K

How much do software customer support jobs pay per year?

As of Aug 8, 2026, the average yearly pay for software customer support in Portland, OR is $48,052.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $51,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in software customer support, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are the typical daily responsibilities of a software customer support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What is a software customer support?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are popular job titles related to Software Customer Support jobs in Portland, OR? For Software Customer Support jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Software Customer Support jobs in Portland, OR look for? The top searched job categories for Software Customer Support jobs in Portland, OR are:
Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,052 per year, or $23.1 per hour.

Software Support Specialist I

A-dec, Inc.

Newberg, OR • On-site

Full-time

Re-posted 22 days ago

A-dec rating

8.8

Company rating: 8.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

2nd of 51 rated furniture manufacturers

Job description

At A-dec, we do more than create the highest quality products and services for the dental industry; we strive to deliver a superior employment experience for each of our team members. With an environment that encourages and assists each person in developing to their highest potential, a career at A-dec is incredibly rewarding.
Overview
The Software Support Specialist (SSS) I addresses and troubleshoots complex software problems and issues. This role serves as a trusted partner to internal teams, dealer partners, and end users, ensuring accurate configuration, troubleshooting, and resolution of complex software issues while maintaining a strong focus on customer satisfaction with A-dec software solutions.
JOB DUTIES AND RESPONSIBILITIES:
  • Delivers responsive, multi-channel technical support (phone, chat, email) for software products.
  • Diagnoses and resolves advanced SaaS and connectivity issues.
  • Assists with registration and white glove onboarding for new software users.
  • Provides demo support for sales and training teams.
  • Assists with new release support activities including training of internal teams, testing & awareness, and sales communication.
  • Acts as a liaison between product teams and customers to ensure feedback is captured and acted upon.
  • Maintains and updates Knowledge Base content, decision trees, and error-message guides; ensures accuracy before and after software releases.
  • Educates dealer partners and internal teams to raise software Installation Qualification (IQ) across the organization.

QUALIFICATIONS:
Knowledge, Skills, and Abilities
  • Exhibits advanced verbal and written communication skills to effectively interact with customers, team members, and leadership; ability to explain technical concepts to non-technical users.
  • Advanced understanding of network technologies, protocols (HTTP/S, MQTT), RESTful APIs, and tools (Bruno, Postman) for diagnosing connectivity issues between web & mobile applications and cloud-based services.
  • Expertise with the iOS and Android platforms and an understanding of how they differ in functionality and user experience.
  • Proficient with common operating systems such as Linux, macOS, and Windows.
  • Proficient in utilizing available resources to resolve issues.
  • Knowledge in verifying and configuring wireless network settings, such as SSIDs, security types (WPA2, WPA3), and DHCP settings
  • Familiarity with CRM systems, ticketing platforms, and remote support tools.
  • Collaborative team player with a positive attitude.
  • Ability to manage priorities and meet deadlines in a fast-paced environment.

Education and Experience
  • 3+ years in technical or software support, preferably in a Tier 2 capacity.
  • Training or certification in software QA.
  • Training or certification in IT support is desired.
  • Experience supporting SaaS platforms or cloud-based applications.
  • Experience working in a cross-functional environment with product, sales, and training teams.
  • Experience using Python and TypeScript to interact with APIs is desired.
  • Experience supporting IoT systems where MQTT is used for device-to-cloud and cloud-to-device communications is a plus.
  • Background in dental or medical device software is a plus.
  • Coursework towards an associate or bachelor's degree in a technical field like computer science, information technology, or related technical field is desired, and can be used as an offset for some of the required years of experience.

Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not to be construed as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. A-dec reserves the right to assign job duties and days and hours of work based on factors such as workload requirements, staffing levels, and customer demands.
At A-dec, we value our people and show it by prioritizing an inclusive culture, total well-being, and opportunities for learning and career advancement.
A background check and screen for the illegal use of drugs is required.
A-dec is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. In addition, A-dec will not discriminate against applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another. *VEVRAA Federal Contractor"
A-dec is interested in qualified candidates authorized to work in the United States for US-based positions. We are unable to sponsor or take over sponsorship of employment visas.

What A-dec employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply