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Customer Operations Jobs in Portland, OR (NOW HIRING)

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Head of Key Account Services

Portland, OR · On-site

You will act as the key commercial liaison for operations, interacting closely with both sales and customer operations teams. A crucial element of this role is elevating Account Services to be the ...

Orion Talent

Field Service Engineer

Portland, OR · On-site

$35/hr

Install, configure, and support software systems associated with equipment operation and customer production environments * Diagnose electrical, mechanical, software, and systems-related issues

Acosta

Customer Manager (Natural Channel)

Portland, OR · On-site

$161K - $162K/yr

Ensure a competitively superior in-store presence in the assigned stores by calling on headquarters, supervisors, and other customer operations personnel for both direct and indirect customers.

TricorBraun

Operations Specialist

Portland, OR · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

You'll work closely with customers, suppliers, sales teams, and operations leaders to ensure product availability, maintain inventory accuracy, and support continued business growth. Why TricorBraun ...

New

PTSolutions

Operations Manager

Portland, OR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As our customers' business grows, we grow with them. PTSolutions offers a variety of customizable ... We're looking to add an Operations Manager to our team to support our growth in the Portland ...

Berkshire Production Supply

Operations Manager

Portland, OR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As our customers' business grows, we grow with them. PTSolutions offers a variety of customizable ... We're looking to add an Operations Manager to our team to support our growth in the Portland ...

PTSolutions

Operations Manager

Portland, OR

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As our customers' business grows, we grow with them. PTSolutions offers a variety of customizable ... We're looking to add an Operations Manager to our team to support our growth in the Portland ...

CCL Label, Inc.

Operations Manager

Portland, OR · On-site

This position ensures a safe, efficient, and customer-focused operation that consistently meets production, quality, delivery, and financial objectives. The Operations Manager oversees all ...

Bridge Brothers Inc.

Operations Manager

Woodland, WA · On-site

Every project presents unique challenges, requiring close collaboration between engineering, operations, procurement, fabrication, and customers to deliver high-quality solutions. As we continue to ...

Bell and Howell LLC

Operations Manager

Troutdale, OR · On-site

Fosters positive customer relations and a high degree of customer satisfaction by; intervening, as required, to resolve service complaints and inquiries in a cooperative, supportive, timely and ...

Bell and Howell

Operations Manager

Troutdale, OR · On-site

Fosters positive customer relations and a high degree of customer satisfaction by; intervening, as required, to resolve service complaints and inquiries in a cooperative, supportive, timely and ...

Bliss Roofing

Operations Manager

Clackamas, OR

$90K - $110K/yr

Oversee ServiceTitan (CRM) workflows, job costing accuracy, operational reporting, and production processes * Monitor production metrics and drive efficiency, quality, customer experience, and ...

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Showing results 21-40

All JobsCustomer Operations JobsCustomer Operations Jobs in Portland, OR

Customer Operations information

See Portland, OR salary details

$10

$21

$42

How much do customer operations jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer operations in Portland, OR is $21.15, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $21.88 per hour, depending on experience, location, and employer.

What is customer operations?

Customer operations refer to the teams and processes within a company that manage the interactions and support provided to customers. This includes handling inquiries, resolving issues, ensuring customer satisfaction, and streamlining communication between customers and the business. Customer operations professionals work to improve the overall customer experience by optimizing service workflows, monitoring performance metrics, and collaborating with other departments. Their goal is to build strong, long-term relationships with customers and enhance loyalty.

What are some typical challenges faced in a customer operations role, and how can I prepare to handle them?

In a Customer Operations role, you may encounter challenges such as managing high volumes of customer inquiries, coordinating across multiple departments to resolve issues, and adapting to evolving processes or technologies. Successfully handling these challenges requires strong communication skills, attention to detail, and the ability to stay organized under pressure. Being proactive about learning internal systems and building relationships with team members in other departments can also help you respond efficiently and deliver excellent customer experiences.

What are the key skills and qualifications needed to thrive as a customer operations professional, and why are they important?

To thrive as a Customer Operations professional, you need strong problem-solving abilities, attention to detail, and a background in customer service or business operations, often supported by a relevant degree. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and data analysis tools is typically required. Excellent communication, patience, and adaptability are standout soft skills for handling customer inquiries and collaborating across teams. These skills are crucial for ensuring efficient issue resolution, maintaining high customer satisfaction, and improving operational workflows.

What is the difference between Customer Operations vs Customer Service Representative?

AspectCustomer OperationsCustomer Service Representative
Primary FocusManaging customer accounts, process optimization, and ensuring overall customer successHandling direct customer inquiries, providing support, and resolving issues
Required SkillsProcess management, data analysis, communication, problem-solvingCommunication, empathy, product knowledge, problem resolution
Work EnvironmentCross-departmental, often in operations or account management teamsCustomer support centers, call centers, or retail settings
Common CertificationsCustomer service certifications, project management, CRM toolsCustomer service certifications, communication skills training

Customer Operations focuses on managing customer accounts and improving processes, while Customer Service Representatives handle direct customer interactions and support. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What are 5 careers in customer operations?

Five careers in customer operations include Customer Service Manager, Customer Support Specialist, Operations Analyst, Client Relations Manager, and Customer Experience Coordinator. These roles involve managing customer interactions, analyzing service data, and improving customer satisfaction through communication skills and familiarity with CRM tools. They often require strong problem-solving abilities and knowledge of company products or services.

What do customer operations do?

Customer operations professionals manage processes that support customer satisfaction and retention, including order fulfillment, account management, and service delivery. They often use tools like CRM systems and require strong communication and problem-solving skills to ensure efficient customer experiences.

What are the most commonly searched types of Customer Operations jobs in Portland, OR?

The most popular types of Customer Operations jobs in Portland, OR are:

What are popular job titles related to Customer Operations jobs in Portland, OR?

For Customer Operations jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Customer Operations jobs in Portland, OR look for?

The top searched job categories for Customer Operations jobs in Portland, OR are:

Customer Operations jobs near you
Infographic showing various Customer Operations job openings in Portland, OR as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $43,999 per year, or $21.2 per hour.

Head of Key Account Services

On

Portland, OR • On-site

Full-time

Re-posted 23 days ago

Job description

Head of Key Accounts, Account Services Job Description

At A Glance: As the Head of Account Services, Key Accounts, you will establish focused leadership over our Key Accounts team, directly overseeing a team of three Leads who manage teams below them. Your focus will be on servicing our biggest established retailer partners in the US, cultivating a high-performing team, and implementing strategies that support our goal of becoming the leading sportswear company and furthering our mission to ignite the human spirit through movement. You will act as the key commercial liaison for operations, interacting closely with both sales and customer operations teams. A crucial element of this role is elevating Account Services to be the indispensable partner to our B2B Retailers, delivering premium account services while acting as the expert liaison to our internal operations.

Your Mission:

  • Team Leadership & Development: Oversee a team of three Leads and their respective teams, providing focused coaching on communication, leading initiatives, and advocating effectively for business needs to develop a new Account Services team.
  • Strategic & Commercial Liaison: Act as the key commercial liaison interacting with sales and customer operations teams to lead day-to-day business operations for our biggest established accounts in the US.
  • Drive Strategic Engagement: Champion Long Range Plan (LRP) capabilities and drive strategic planning by integrating and managing new, complex operational capabilities, such as direct ship, drop ship, and pack by store.
  • Cross-Functional Advocacy: Advocate for Key Accounts needs within the Americas Supply Chain, and Global Supply Chain. Guide process and policy change management with internal and external stakeholders. 
  • Operational Representation: Represent Key Accounts in operational flywheel meetings and collaborate heavily with global and local stakeholders to drive a consistent strategy across the Americas.
  • Orderbook Management: Manage increasing orderbook complexities as the business grows while identifying risks to achieve on-time deliveries and sales targets.
  • Cultivate Partnerships: Proactively drive overall Key Account success by leveraging data-driven insights to shape strategic decisions in close collaboration with the Director of Account Services. 

Your Story:

  • Extensive progressive experience in customer support, logistics, or operations roles, with a proven track record of managing managers (specifically overseeing Leads and large team structures).
  • Demonstrated experience managing day-to-day operations for major key accounts while concurrently implementing and integrating new operational capabilities (e.g., direct ship, drop ship, pack by store).
  • Exceptional interpersonal skills with a strong focus on relationship building, active listening, and effective questioning, enabling you to advocate effectively for business needs and communicate strategically across multiple levels and functions.
  • Highly analytical with a demonstrated ability to make strategic, data-based decisions to navigate increasing orderbook complexities.
  • Proven ability to design and implement strategic initiatives and process improvement to drive effectiveness in a fast-paced environment. 


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