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Customer Operations Jobs in Minnesota (NOW HIRING)

Merchology

Customer Operations Specialist

Plymouth, MN · Hybrid

Merchology seeks a Customer Operations Specialist to support and strengthen the day-to-day execution of contracted customer programs and large enterprise accounts. This role serves as a critical ...

RXO

Customer Operations Representative

Minneapolis, MN · On-site

$21.64/hr

As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...

Marmon

Customer Operations Lead

Brooklyn Park, MN

The Customer Operations Lead ensures the Service Delivery Model comes to life at the customer level by driving disciplined, end-to-end ownership, diagnostic excellence, and proactive service ...

Marmon

Customer Operations Lead

Brooklyn Park, MN · On-site

The Customer Operations Lead ensures the Service Delivery Model comes to life at the customer level by driving disciplined, end-to-end ownership, diagnostic excellence, and proactive service ...

Hertz

Vehicle Operations Manager (40154)

Saint Paul, MN · On-site

$54K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

Bray Architects

Operations Coordinator

Plymouth, MN · On-site

$25/hr

The Backlog and Customer Operations Coordinator is responsible for managing and maintaining the sales order backlog, supporting customer account setup, analyzing/reporting operations metrics ...

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Customer Operations information

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How much do customer operations jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for customer operations in Minnesota is $20.03, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $20.72 per hour, depending on experience, location, and employer.

What's a good job for overthinkers?

Customer Operations roles often involve problem-solving, communication, and process management, which can suit overthinkers who enjoy analyzing details and ensuring accuracy. These jobs typically require strong organizational skills and attention to detail, with tasks that involve customer support, data entry, or workflow coordination. They can be performed in structured environments with clear procedures, reducing the need for rapid decision-making under pressure.

What are some typical challenges faced in a Customer Operations role, and how can I prepare to handle them?

In a Customer Operations role, you may encounter challenges such as managing high volumes of customer inquiries, coordinating across multiple departments to resolve issues, and adapting to evolving processes or technologies. Successfully handling these challenges requires strong communication skills, attention to detail, and the ability to stay organized under pressure. Being proactive about learning internal systems and building relationships with team members in other departments can also help you respond efficiently and deliver excellent customer experiences.

What is a customer operations job?

A customer operations job involves managing and improving processes related to customer service, support, and account management within a company. It often includes tasks such as coordinating between teams, analyzing customer data, and ensuring efficient service delivery, typically requiring strong organizational and communication skills.

What do customer operations do?

Customer operations professionals manage processes that support customer satisfaction and retention, including order fulfillment, account management, and service delivery. They often use tools like CRM systems and require strong communication and problem-solving skills to ensure efficient customer experiences.

What is the difference between Customer Operations vs Customer Service Representative?

AspectCustomer OperationsCustomer Service Representative
Primary FocusManaging customer accounts, process optimization, and ensuring overall customer successHandling direct customer inquiries, providing support, and resolving issues
Required SkillsProcess management, data analysis, communication, problem-solvingCommunication, empathy, product knowledge, problem resolution
Work EnvironmentCross-departmental, often in operations or account management teamsCustomer support centers, call centers, or retail settings
Common CertificationsCustomer service certifications, project management, CRM toolsCustomer service certifications, communication skills training

Customer Operations focuses on managing customer accounts and improving processes, while Customer Service Representatives handle direct customer interactions and support. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What jobs pay 4000 a week without a degree?

Customer Operations roles typically do not pay $4,000 a week without specialized experience or advanced skills. High-paying jobs in this field often require industry knowledge, certifications, or managerial responsibilities. For higher earnings without a degree, roles in sales, real estate, or skilled trades may reach or exceed this level with experience and performance.

What are the key skills and qualifications needed to thrive as a Customer Operations professional, and why are they important?

To thrive as a Customer Operations professional, you need strong problem-solving abilities, attention to detail, and a background in customer service or business operations, often supported by a relevant degree. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and data analysis tools is typically required. Excellent communication, patience, and adaptability are standout soft skills for handling customer inquiries and collaborating across teams. These skills are crucial for ensuring efficient issue resolution, maintaining high customer satisfaction, and improving operational workflows.

What are customer operations?

Customer operations refer to the teams and processes within a company that manage the interactions and support provided to customers. This includes handling inquiries, resolving issues, ensuring customer satisfaction, and streamlining communication between customers and the business. Customer operations professionals work to improve the overall customer experience by optimizing service workflows, monitoring performance metrics, and collaborating with other departments. Their goal is to build strong, long-term relationships with customers and enhance loyalty.
What are the most commonly searched types of Customer Operations jobs in Minnesota? The most popular types of Customer Operations jobs in Minnesota are:
What are popular job titles related to Customer Operations jobs in Minnesota? For Customer Operations jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Customer Operations jobs in Minnesota look for? The top searched job categories for Customer Operations jobs in Minnesota are:
What cities in Minnesota are hiring for Customer Operations jobs? Cities in Minnesota with the most Customer Operations job openings:
Customer Operations jobs near you
Customer Operations Specialist

Customer Operations Specialist

Merchology

Plymouth, MN • Hybrid

Other

Medical, Dental, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Description

Mur-chol-uh-jee | The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world.


Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchTeam at our newly-renovated HQ in Plymouth, MN. Come see why we are a three-time Star Tribune Top Workplaces award winner! 


 Merchology seeks a Customer Operations Specialist to support and strengthen the day-to-day execution of contracted customer programs and large enterprise accounts. This role serves as a critical operational partner across teams, helping ensure orders, inventory, customer stores, and fulfillment activities run smoothly while delivering a high level of service. The ideal candidate is highly organized, proactive, and collaborative, with a strong ability to manage details, solve problems, and contribute to the continued growth and scalability of Merchology's customer operations.

PRIMARY RESPONSIBILITIES

A successful Customer Operations Specialist will, in the following areas: Contract Customer Program Management

  • Support day-to-day operations for Merchology's contract customers and large enterprise accounts.
  • Coordinate with sales, production, purchasing, customer success and sales teams to ensure successful program execution.
  • Maintain detailed knowledge of each contract customer's program scope, requirements, and service expectations.

Order & Project Coordination

  • Coordinate internally to ensure orders move smoothly to production to delivery.
  • Track customer contract orders through the process and provide cross-functional teams updates as needed. 

Customer Store & Program Support

  • Assist with the setup of inventory for custom sites.
  • Ensure products, decorations details and samples are consistently updated 
  • Monitor store activity and work with teams to resolve issues or update products as needed.

Inventory & Fulfillment Coordination

  • Track customer inventory stored within Merchology facilities.
  • Monitor inventory levels and communicate restocking needs to sales and purchasing teams.

Customer Communication & Issue Resolution

  • Act as a key operational point of contact for customer program needs.
  • Provide updates on order status, shipping timelines, and program performance.
  • Troubleshoot issues related to orders, inventory, shipping, or product quality and work cross-functionally to resolve quickly.

Reporting & Program Insights

  • Generate reports for contract customers related to orders, inventory levels, and fulfillment activity.

Operational Process Improvement

  • Identify opportunities to streamline workflows and improve operational efficiency within contract customer programs.
  • Help maintain documentation and internal processes related to contract customer operations.

Additional Value Areas

  • Support onboarding of new contract customers and program launches.
  • Help maintain high service levels and operational excellence across large customer programs.
  • Contribute to scaling Merchology's contract customer operations as programs grow.

Requirements

  • 2+ years in customer operations, account coordination, order management, project coordination, or related operational role
  • High school diploma or GED required; associate or bachelor's degree preferred
  • Strong organizational skills with the ability to manage multiple customer programs, priorities, and deadlines simultaneously
  • Experience working cross-functionally with teams such as sales, customer success, production, purchasing and/or fulfillment
  • Excellent written and verbal communication skills, with the ability to provide clear updates and solve problems professionally
  • Strong attention to detail and accuracy in managing orders, inventory, product information, and customer program requirements
  • Ability to adapt quickly in a fast-paced environment and support changing customer and business needs
  • Customer-first mindset with a commitment to service excellence and operational follow-through
  • Proven ability to troubleshoot operational issues and drive timely resolution across multiple stakeholders
  • Proficiency with Microsoft Office Suite
  • Experience with a CRM (e.g., HubSpot) preferred but not required

WHAT WE OFFER

In addition to an outstanding creative culture, authentically nice people, and interesting work, we have:

  • Generous PTO (18 days per year)
  • 8 company-paid holidays
  • Hybrid work schedule for select departments
  • 40 hours of paid volunteer time
  • 401(k) with match
  • Medical and dental insurance options, FSA, and HSA (with company HSA match), Critical Illness and Hospital Indemnity, Short- and Long-Term disability insurance options
  • Company-paid life insurance 
  • Company-sponsored social events 
  • Premium brand partner discounts 
  • Employee-led Committees 

LOCATION

  • 3000 Niagara Lane North, Plymouth, MN 55447
  • Remote hybrid role: Three days onsite and two days remote following training - there is no option for fully remote work

INDUSTRY

  • Business to Business eCommerce and Apparel

Merchology is an equal opportunity employer and certified Disability-owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application, please email jobs@merchology.com for assistance. 

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