Customer Operations Jobs in Minnesota (NOW HIRING)

Our world depends on rocks, minerals, metals and other raw materials - the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.
Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth's natural resources.
Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you're supported by a growth culture built on safety, wellbeing, inclusion and collaboration.
This is your opportunity to make an impact and rise above the possible.
Job posting end date: 08/28/2026
Introduction
We are looking for a Site Account Manager, Iron Range to join our Site Account Management team. In this role, you will build and maintain long-term relationships with key customer stakeholders while promoting Metso's aftermarket solutions and services. You will be responsible for identifying growth opportunities, coordinating customer-facing activities, and driving profitable business growth through exceptional account management, contributing to increased customer satisfaction and long-term business success.
You will report to the Director, MA Mining Service Sales East.
This role is based in Minnesota, with flexible and hybrid working options available.
This role includes approximately 75% travel to customer sites throughout the Iron Range region and requires frequent overnight travel.
Team you will belong to
You will join a team of Site Account Management professionals focused on delivering profitable growth through strong customer relationships and value-added service solutions. Our team plays a key role in supporting customer operations, maximizing aftermarket opportunities, and strengthening Metso's presence at customer sites, with a shared focus on delivering exceptional customer value and long-term partnership success.
We collaborate closely with customers, field service teams, technical sales support, capital sales teams, operations, product specialists, and other internal stakeholders. Our team is based across North America, and our ways of working emphasize open communication, collaboration, accountability, customer focus, and getting things done together.
What you'll do

• Build and maintain strong relationships with key customer stakeholders at assigned mining sites.
• Identify aftermarket sales opportunities and communicate capital project opportunities to capital sales teams.
• Coordinate customer-facing activities across Metso functions to ensure a seamless customer experience.
• Develop a deep understanding of customer operations, business needs, and strategic objectives.
• Lead site sales activities in collaboration with cross-functional teams and internal stakeholders.
• Support account planning activities, including relationship management, budgeting, sales roadmaps, and growth strategies.
• Maintain accurate information related to installed equipment, operational performance, maintenance shutdown schedules, and business opportunities.
• Drive customer satisfaction initiatives, including survey coordination, continuous improvement activities, and support for accounts receivable collection efforts.

What you'll bring

• Bachelor's degree in Engineering or an equivalent combination of education and experience.
• Minimum of 5 years of experience in sales, account management, or a customer-facing role within an industrial environment.
• Strong relationship-building skills with the ability to influence and engage stakeholders at multiple organizational levels.
• Ability to manage multiple priorities, work independently, and perform effectively in a fast-paced environment.
• Strong leadership, communication, presentation, and collaboration skills.
• Proficiency with Salesforce, Microsoft Excel, Word, and Outlook.
• Experience with minerals processing equipment and applications within mining and quarry operations is strongly preferred.
• Nice to have: Experience with field service, equipment repair, crushing and screening, bulk material handling, pyro processing, or grinding equipment.

What's in it for you
At Metso, you will combine meaningful work with opportunities to learn, grow, and make an impact in a supportive and inclusive environment. You'll be part of a global team where collaboration, wellbeing, and continuous learning are part of everyday work.
We support your growth and wellbeing by offering:

• Purpose-led work: Contribute to enabling sustainable modern life and transforming the industry.
• Wellbeing: Access to wellbeing programs, occupational healthcare, and supportive services.
• Rewards: Competitive compensation and performance-based incentives.
• Flexibility: Hybrid working options to support balance and productivity.
• Growth: Learning pathways, mentoring, internal mobility, and global collaboration opportunities.
• Culture: A caring, collaborative, and inclusive workplace committed to helping you thrive.

When joining Metso in the United States, you can also benefit from:

• Competitive benefits plan
• Healthy living rewards
• Mental wellbeing services
• Annual leave and company holiday programs
• Engagement surveys
• Global incentive program tied to business and performance targets

Get in touch
Want to rise above the possible with us? Click "Apply now" to submit your application.
For more information, please contact Deidre Largent, Talent Acquisition Specialist, at deidre.largent@metso.com
We review applications on an ongoing basis and may begin interviews before the application deadline.
We recognize that highly capable candidates may hesitate to apply unless they meet every listed requirement. If this role excites you, we encourage you to apply even if your experience does not align perfectly with every qualification. You may be exactly the right candidate for the role.
Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.
Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.
metso.com