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Customer Operations Jobs in Minnesota (NOW HIRING)

iCIMS

Senior Manager, Customer Success

Saint Paul, MN · On-site

Drive operational performance through the use of metrics, customer health indicators, productivity measures, and business insights. * Monitor team performance, identify trends, and implement ...

Acosta

Customer Manager (Natural Channel)

Saint Paul, MN · On-site

$55K - $60K/yr

Ensure a competitively superior in-store presence in the assigned stores by calling on headquarters, supervisors, and other customer operations personnel for both direct and indirect customers.

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Customer Operations information

See Minnesota salary details

$9

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How much do customer operations jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for customer operations in Minnesota is $20.03, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $20.72 per hour, depending on experience, location, and employer.

What is customer operations?

Customer operations refer to the teams and processes within a company that manage the interactions and support provided to customers. This includes handling inquiries, resolving issues, ensuring customer satisfaction, and streamlining communication between customers and the business. Customer operations professionals work to improve the overall customer experience by optimizing service workflows, monitoring performance metrics, and collaborating with other departments. Their goal is to build strong, long-term relationships with customers and enhance loyalty.

What are some typical challenges faced in a customer operations role, and how can I prepare to handle them?

In a Customer Operations role, you may encounter challenges such as managing high volumes of customer inquiries, coordinating across multiple departments to resolve issues, and adapting to evolving processes or technologies. Successfully handling these challenges requires strong communication skills, attention to detail, and the ability to stay organized under pressure. Being proactive about learning internal systems and building relationships with team members in other departments can also help you respond efficiently and deliver excellent customer experiences.

What are the key skills and qualifications needed to thrive as a customer operations professional, and why are they important?

To thrive as a Customer Operations professional, you need strong problem-solving abilities, attention to detail, and a background in customer service or business operations, often supported by a relevant degree. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and data analysis tools is typically required. Excellent communication, patience, and adaptability are standout soft skills for handling customer inquiries and collaborating across teams. These skills are crucial for ensuring efficient issue resolution, maintaining high customer satisfaction, and improving operational workflows.

What is the difference between Customer Operations vs Customer Service Representative?

AspectCustomer OperationsCustomer Service Representative
Primary FocusManaging customer accounts, process optimization, and ensuring overall customer successHandling direct customer inquiries, providing support, and resolving issues
Required SkillsProcess management, data analysis, communication, problem-solvingCommunication, empathy, product knowledge, problem resolution
Work EnvironmentCross-departmental, often in operations or account management teamsCustomer support centers, call centers, or retail settings
Common CertificationsCustomer service certifications, project management, CRM toolsCustomer service certifications, communication skills training

Customer Operations focuses on managing customer accounts and improving processes, while Customer Service Representatives handle direct customer interactions and support. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What are 5 careers in customer operations?

Five careers in customer operations include Customer Service Manager, Customer Support Specialist, Operations Analyst, Client Relations Manager, and Customer Experience Coordinator. These roles involve managing customer interactions, analyzing service data, and improving customer satisfaction through communication skills and familiarity with CRM tools. They often require strong problem-solving abilities and knowledge of company products or services.

What do customer operations do?

Customer operations professionals manage processes that support customer satisfaction and retention, including order fulfillment, account management, and service delivery. They often use tools like CRM systems and require strong communication and problem-solving skills to ensure efficient customer experiences.

What are the most commonly searched types of Customer Operations jobs in Minnesota?

The most popular types of Customer Operations jobs in Minnesota are:

What are popular job titles related to Customer Operations jobs in Minnesota?

For Customer Operations jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Customer Operations jobs in Minnesota look for?

The top searched job categories for Customer Operations jobs in Minnesota are:

What cities in Minnesota are hiring for Customer Operations jobs?

Cities in Minnesota with the most Customer Operations job openings:

Customer Operations jobs near you
Infographic showing various Customer Operations job openings in Minnesota as of August 2026, with employment types broken down into 80% Full Time, 14% Part Time, and 6% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $41,663 per year, or $20 per hour.

Client Operations Associate (Floater)

Rochester, MN • On-site

Xerox
IT Services • 10K+ employees
Learn more about Xeroxexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Xerox rating

7.3

Company rating: 7.3 out of 10

Based on 130 frontline employees who took The Breakroom Quiz

Job description

Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:
This is a floater position. You will support hardware and software across the customer environment, helping maintain reliable device performance and effective workflows. In this customer-facing role, you will provide proactive device monitoring, incident resolution, firmware configuration, and workflow support while serving as an advocate for the client. Join Xerox and help deliver a consistent, responsive technology experience.

Why Join This Team:

  • Competitive hourly compensation with overtime potential

  • Comprehensive benefits from day one, including medical, dental, vision, and life insurance

  • 401(k) with company match

  • Paid time off, holidays, and personal days

  • A culture that prioritizes flexibility, safety, and work-life balance

What You Will Do:

  • Manage the equipment fleet, monitor performance, and coordinate service response

  • Provide on-site helpdesk support and serve as a point of contact for escalations

  • Administer workflow scanning configurations, firmware updates, and device deployments

  • Monitor consumables and parts inventory and coordinate order fulfillment

  • Coordinates device installations, moves, and decommissions while maintaining service reporting, supporting client ticketing systems, and escalating major incidents as needed

What You Need to Succeed:

  • Experience managing a print or equipment fleet environment

  • Familiarity with printers, multifunction devices, Local Area Networks, and basic networking

  • Experience with software and server administration, configuration, and device troubleshooting

  • Proficiency with Microsoft Office and effective organizational, customer service, and communication skills

  • A+ certification or relevant technical training is preferred

  • We are also open for no experience and fresh graduate.

How We Set You Up for Success:

  • Full onboarding and technical training

  • Access to support tools and advanced remote monitoring systems

  • Career development supported through regular reviews and improvement plans

  • Client-specific compliance and training programs, including applicable security and HIPAA requirements

With Our Technology, Build Your Future at Xerox. Apply Now.

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#LI-RL1

What Xerox employees say

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Benefits

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Workplace

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About Xerox

Sourced by ZipRecruiter

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients -- no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Norwalk, CT, US

Year founded

1906

Social media

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