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Customer Operations Jobs in Minnesota (NOW HIRING)

Expleo

Customer AI Operations Engineer

Minneapolis, MN · On-site +1

$72K - $98K/yr

Trissential is seeking a Customer AI Operations Engineer to join our client's team and take ownership of the operational success of enterprise AI agents, virtual assistants, and generative AI ...

Expleo

Customer AI Operations Engineer

Minneapolis, MN · On-site +1

$72K - $98K/yr

Trissential is seeking a Customer AI Operations Engineer to join our client's team and take ownership of the operational success of enterprise AI agents, virtual assistants, and generative AI ...

Trissential, LLC

Customer AI Operations Engineer

Eyota, MN · On-site

$72K - $97K/yr

Trissential is seeking a Customer AI Operations Engineer to join our client's team and take ownership of the operational success of enterprise AI agents, virtual assistants, and generative AI ...

Expleo

Customer AI Operations Engineer

Minneapolis, MN · On-site

$72K - $98K/yr

Trissential is seeking a Customer AI Operations Engineer to join our client's team and take ownership of the operational success of enterprise AI agents, virtual assistants, and generative AI ...

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All JobsCustomer Operations JobsCustomer Operations Jobs in Minnesota

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How much do customer operations jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for customer operations in Minnesota is $20.03, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $20.72 per hour, depending on experience, location, and employer.

What is customer operations?

Customer operations refer to the teams and processes within a company that manage the interactions and support provided to customers. This includes handling inquiries, resolving issues, ensuring customer satisfaction, and streamlining communication between customers and the business. Customer operations professionals work to improve the overall customer experience by optimizing service workflows, monitoring performance metrics, and collaborating with other departments. Their goal is to build strong, long-term relationships with customers and enhance loyalty.

What are some typical challenges faced in a customer operations role, and how can I prepare to handle them?

In a Customer Operations role, you may encounter challenges such as managing high volumes of customer inquiries, coordinating across multiple departments to resolve issues, and adapting to evolving processes or technologies. Successfully handling these challenges requires strong communication skills, attention to detail, and the ability to stay organized under pressure. Being proactive about learning internal systems and building relationships with team members in other departments can also help you respond efficiently and deliver excellent customer experiences.

What are the key skills and qualifications needed to thrive as a customer operations professional, and why are they important?

To thrive as a Customer Operations professional, you need strong problem-solving abilities, attention to detail, and a background in customer service or business operations, often supported by a relevant degree. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and data analysis tools is typically required. Excellent communication, patience, and adaptability are standout soft skills for handling customer inquiries and collaborating across teams. These skills are crucial for ensuring efficient issue resolution, maintaining high customer satisfaction, and improving operational workflows.

What is the difference between Customer Operations vs Customer Service Representative?

AspectCustomer OperationsCustomer Service Representative
Primary FocusManaging customer accounts, process optimization, and ensuring overall customer successHandling direct customer inquiries, providing support, and resolving issues
Required SkillsProcess management, data analysis, communication, problem-solvingCommunication, empathy, product knowledge, problem resolution
Work EnvironmentCross-departmental, often in operations or account management teamsCustomer support centers, call centers, or retail settings
Common CertificationsCustomer service certifications, project management, CRM toolsCustomer service certifications, communication skills training

Customer Operations focuses on managing customer accounts and improving processes, while Customer Service Representatives handle direct customer interactions and support. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What are 5 careers in customer operations?

Five careers in customer operations include Customer Service Manager, Customer Support Specialist, Operations Analyst, Client Relations Manager, and Customer Experience Coordinator. These roles involve managing customer interactions, analyzing service data, and improving customer satisfaction through communication skills and familiarity with CRM tools. They often require strong problem-solving abilities and knowledge of company products or services.

What do customer operations do?

Customer operations professionals manage processes that support customer satisfaction and retention, including order fulfillment, account management, and service delivery. They often use tools like CRM systems and require strong communication and problem-solving skills to ensure efficient customer experiences.

What are the most commonly searched types of Customer Operations jobs in Minnesota?

The most popular types of Customer Operations jobs in Minnesota are:

What are popular job titles related to Customer Operations jobs in Minnesota?

For Customer Operations jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Customer Operations jobs in Minnesota look for?

The top searched job categories for Customer Operations jobs in Minnesota are:

What cities in Minnesota are hiring for Customer Operations jobs?

Cities in Minnesota with the most Customer Operations job openings:

Customer Operations jobs near you
Infographic showing various Customer Operations job openings in Minnesota as of August 2026, with employment types broken down into 80% Full Time, 14% Part Time, and 6% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $41,663 per year, or $20 per hour.

Customer Onboarding Operations Manager

Moundsview, MN • On-site

multitech
Telecommunications • 201 - 500 employees
Learn more about multitechexternal

$142K/yr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

SUMMARY: As part of MultiTech’s new Revenue Operations function, the Customer Onboarding Operations Manager will play a key role in the company’s transition into a solution-sales organization. This role owns the customer journey from signed contract through steady-state adoption, to include designing and running the process that gets new customers to revenue faster, building the operational infrastructure (scorecards, metrics, reporting) that gives the commercial org visibility into account health, and acting as the connective tissue between Sales, Customer Success, and the customer. This is a highly cross-functional, process-and-data-driven role and requires someone who thinks like an operator: can design a workflow, instrument it, find the bottleneck, and fix it — while also being comfortable in front of customers running business reviews.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

 

Customer Onboarding & Lifecycle Management

  • Own the end-to-end customer onboarding process in support of the Sales team — continuously improve the experience to drive measurable reductions in time-to-revenue for new customers
  • Drive the day-to-day quoting process in collaboration with the Sales team; drive improvement in and systematization of quote generation over time, including governance and exception management
  • Support the creation of larger bid packages and supporting documentation, in collaboration with Sales, in pursuing larger customers and deals
  • Contribute to contract management process, coordinating contract workflows and helping standardize terms and documentation as the function scales
  • Build and maintain an onboarding scorecard that tracks progress, surfaces risk early, and holds cross-functional partners accountable to timelines
  • Define and report on core onboarding and customer experience metrics to inform commercial decision-making
  • Serve as the cross-functional link between customers, sales, and operations — translating recurring customer needs into repeatable, scalable process improvements

Pricing Operations

  • Lead pricing management and governance for both direct and channel customers, collaborating closely with Sales and Sales Ops to promulgate changes (as applicable)
  • Contribute to customer profitability analysis as part of key customer QBR cycles

 

QUALIFICATION REQUIREMENTS: 

EDUCATION AND/OR EXPERIENCE:

  • 5-8+ years in revenue operations, customer onboarding, customer success operations, or a related commercial/operations function — B2B, ideally hardware, IoT, or technical/complex-sale environments
  • Strong analytical and reporting skills — comfortable building and maintaining scorecards/dashboards and translating data into a narrative for leadership
  • Track record of designing or overhauling a process end-to-end and proving impact with metrics (e.g., reduced time-to-revenue, improved onboarding completion rates)
  • Experience coordinating contract or deal-desk workflows a plus
  • Systems fluency (CRM, CS platform, contract management tools); process documentation/mapping experience preferred

PHYSICAL DEMANDS: 

  • Lifting requirements up to 25 pounds.
  • Requires sitting for periods of time and occasional standing.
  • Use hands to finger, handle or feel.
  • Requires travel using all modes of transportation.
  • Requires a valid passport.

 

WORK ENVIRONMENT: 

  • Working conditions are normal for an office environment. Minimal noise.
  • Our Minnesota facility includes a manufacturing environment. Moderate noise level. Machinery operation requires the use of safety equipment to include but not limited to; safety glasses, hearing protection, wrist and shoe straps, and ESD smock. Loose fitting clothing and jewelry are not permitted. No food is allowed in the manufacturing area. No cell phone use allowed in manufacturing area unless approved by management.

 

EQUIPMENT AND TOOLS USED: 

Laptop computer

Standard office equipment

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