The Director, Customer Operations will lead the service operating model that improves how customers onboard, receive support, and navigate service issues across Resideo's service offerings. This role ...
The Director, Customer Operations will lead the service operating model that improves how customers onboard, receive support, and navigate service issues across Resideo's service offerings. This role ...
The Director, Customer Operations will lead the service operating model that improves how customers onboard, receive support, and navigate service issues across Resideo's service offerings. This role ...
The Director, Customer Operations will lead the service operating model that improves how customers onboard, receive support, and navigate service issues across Resideo's service offerings. This role ...
Customer Operations Representative
Minneapolis, MN · On-site
$21.64/hr
As the Customer Operations Representative, you will maintain reports, track shipments, and solve ... Self-motivated work style with the capacity to work well with minimal direct supervision or in a ...
Customer Operations Representative
Minneapolis, MN · On-site
$21.64/hr
As the Customer Operations Representative, you will maintain reports, track shipments, and solve ... Self-motivated work style with the capacity to work well with minimal direct supervision or in a ...
Customer Operations Representative
Minneapolis, MN · On-site
$21.64/hr
As the Customer Operations Representative, you will maintain reports, track shipments, and solve ... Self-motivated work style with the capacity to work well with minimal direct supervision or in a ...
Customer Operations Representative
Minneapolis, MN · On-site
$21.64/hr
As the Customer Operations Representative, you will maintain reports, track shipments, and solve ... Self-motivated work style with the capacity to work well with minimal direct supervision or in a ...
Join a company that's not only leading, but also shaping, the future of security operations. Our mission is simple: End Cyber Risk. We're looking for a Director, Customer Technical Support to be part ...
Join a company that's not only leading, but also shaping, the future of security operations. Our mission is simple: End Cyber Risk. We're looking for a Director, Customer Technical Support to be part ...
Senior Director, Customer Care
Edina, MN · On-site
This role oversees third-party vendor performance and operations supporting tier 2 technical ... customer satisfaction objectives. The Sr. Director will drive continuous improvement across call ...
Senior Director, Customer Care
Edina, MN · On-site
This role oversees third-party vendor performance and operations supporting tier 2 technical ... customer satisfaction objectives. The Sr. Director will drive continuous improvement across call ...
Customer Onboarding Operations Manager
Moundsview, MN · On-site
$142K/yr
As part of MultiTech's new Revenue Operations function, the Customer Onboarding Operations Manager ... Lead pricing management and governance for both direct and channel customers, collaborating closely ...
Customer Onboarding Operations Manager
Moundsview, MN · On-site
$142K/yr
As part of MultiTech's new Revenue Operations function, the Customer Onboarding Operations Manager ... Lead pricing management and governance for both direct and channel customers, collaborating closely ...
Customer Onboarding Operations Manager
Moundsview, MN · On-site
$110K - $155K/yr
As part of MultiTech's new Revenue Operations function, the Customer Onboarding Operations Manager ... Lead pricing management and governance for both direct and channel customers, collaborating closely ...
Customer Onboarding Operations Manager
Moundsview, MN · On-site
$110K - $155K/yr
As part of MultiTech's new Revenue Operations function, the Customer Onboarding Operations Manager ... Lead pricing management and governance for both direct and channel customers, collaborating closely ...
... operational discipline, meeting response and resolution targets, and managing customer satisfaction proactively. Provide consolidated regional performance visibility to the Senior Director, Customer ...
... operational discipline, meeting response and resolution targets, and managing customer satisfaction proactively. Provide consolidated regional performance visibility to the Senior Director, Customer ...
As Director of Service Reliability & Operations Governance, you will establish a clear and ... You will connect insights across Support, Customer Success, Product, Engineering, and Cloud ...
As Director of Service Reliability & Operations Governance, you will establish a clear and ... You will connect insights across Support, Customer Success, Product, Engineering, and Cloud ...
Position Summary The Director, Operations will lead and oversee a manufacturing facility to deliver high quality products to our Customers, on time, while maintaining a safe and engaged workplace.
Position Summary The Director, Operations will lead and oversee a manufacturing facility to deliver high quality products to our Customers, on time, while maintaining a safe and engaged workplace.
Operations Director
Rochester, MN · On-site
$65K - $74K/yr
Do you thrive on providing uncommon care to both customers and team members? If yes, then Chick-fil-A is looking for you to join our team as an Operations Director. At Chick-fil-A Rochester, we ...
Operations Director
Rochester, MN · On-site
$65K - $74K/yr
Do you thrive on providing uncommon care to both customers and team members? If yes, then Chick-fil-A is looking for you to join our team as an Operations Director. At Chick-fil-A Rochester, we ...
Director, Operations
Minneapolis, MN · On-site
Position Summary The Director, Operations will lead and oversee a manufacturing facility to deliver high quality products to our Customers, on time, while maintaining a safe and engaged workplace.
Director, Operations
Minneapolis, MN · On-site
Position Summary The Director, Operations will lead and oversee a manufacturing facility to deliver high quality products to our Customers, on time, while maintaining a safe and engaged workplace.
Operations Director
Rochester, MN · On-site
Do you thrive on providing uncommon care to both customers and team members? If yes, then Chick-fil-A is looking for you to join our team as an Operations Director. At Chick-fil-A Rochester, we ...
Quick apply
Operations Director
Rochester, MN · On-site
Do you thrive on providing uncommon care to both customers and team members? If yes, then Chick-fil-A is looking for you to join our team as an Operations Director. At Chick-fil-A Rochester, we ...
Director, Operations
Brooklyn Park, MN · On-site
AMETEK MOCON is seeking a Director of Operations to lead manufacturing and supply chain performance ... Drive production planning, SIOP processes, and material flow to support customer demand. * Leverage ...
Director, Operations
Brooklyn Park, MN · On-site
AMETEK MOCON is seeking a Director of Operations to lead manufacturing and supply chain performance ... Drive production planning, SIOP processes, and material flow to support customer demand. * Leverage ...
Director, Operations
Brooklyn Park, MN · On-site
AMETEK MOCON is seeking a Director of Operations to lead manufacturing and supply chain performance ... Drive production planning, SIOP processes, and material flow to support customer demand. * Leverage ...
Director, Operations
Brooklyn Park, MN · On-site
AMETEK MOCON is seeking a Director of Operations to lead manufacturing and supply chain performance ... Drive production planning, SIOP processes, and material flow to support customer demand. * Leverage ...
Director, Operations
Fridley, MN · On-site
$144K - $200K/yr
In addition, the Director, Operations collaborates closely with other leadership across the business to leverage resources and expertise to ensure our products are consistently meeting customer ...
Director, Operations
Fridley, MN · On-site
$144K - $200K/yr
In addition, the Director, Operations collaborates closely with other leadership across the business to leverage resources and expertise to ensure our products are consistently meeting customer ...
Director, Operations
$144K - $200K/yr
In addition, the Director, Operations collaborates closely with other leadership across the business to leverage resources and expertise to ensure our products are consistently meeting customer ...
Director, Operations
$144K - $200K/yr
In addition, the Director, Operations collaborates closely with other leadership across the business to leverage resources and expertise to ensure our products are consistently meeting customer ...
Director, Operations
Fridley, MN · On-site
$144K - $200K/yr
In addition, the Director, Operations collaborates closely with other leadership across the business to leverage resources and expertise to ensure our products are consistently meeting customer ...
Director, Operations
Fridley, MN · On-site
$144K - $200K/yr
In addition, the Director, Operations collaborates closely with other leadership across the business to leverage resources and expertise to ensure our products are consistently meeting customer ...
Client Operations Associate
Minneapolis, MN · On-site
$50K - $63K/yr
The Client Operations Associate at Great Waters Financial is responsible for executing essential ... This role does not involve direct client communication but plays a critical part in supporting the ...
Quick apply
Client Operations Associate
Minneapolis, MN · On-site
$50K - $63K/yr
The Client Operations Associate at Great Waters Financial is responsible for executing essential ... This role does not involve direct client communication but plays a critical part in supporting the ...
Director Customer Operations information
See Minnesota salary details
$33.3K - $46.3K
4% of jobs
$46.3K - $59.2K
8% of jobs
$59.2K - $72.2K
11% of jobs
$74.2K is the 25th percentile. Wages below this are outliers.
$72.2K - $85.1K
12% of jobs
$85.1K - $98.1K
14% of jobs
The median wage is $99.8K / yr.
$98.1K - $111K
12% of jobs
$111K - $124K
13% of jobs
$127.2K is the 75th percentile. Wages above this are outliers.
$124K - $136.9K
9% of jobs
$136.9K - $149.9K
9% of jobs
$149.9K - $162.8K
5% of jobs
$162.8K - $175.8K
3% of jobs
$33.3K
$105.5K
$175.8K
How much do director customer operations jobs pay per year?
As of Sep 1, 2026, the average yearly pay for director customer operations in Minnesota is $105,463.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,900.00 and $132,700.00 per year, depending on experience, location, and employer.
What is a director customer operations?
A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.
What are the main challenges a director customer operations typically faces in their role?
One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.
What are the key skills and qualifications needed to thrive in the director customer operations position, and why are they important?
Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.
What does a director of customer operations do?
A director of customer operations oversees the strategies and processes that ensure excellent customer service and satisfaction. They manage teams, develop policies, analyze performance metrics, and implement improvements to enhance the customer experience across channels. Strong leadership, communication skills, and familiarity with customer management tools are essential for this role.
What are the most commonly searched types of Customer Operations jobs in Minnesota?
The most popular types of Customer Operations jobs in Minnesota are:
What are popular job titles related to Director Customer Operations jobs in Minnesota?
For Director Customer Operations jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Director Customer Operations jobs in Minnesota look for?
The top searched job categories for Director Customer Operations jobs in Minnesota are:
What cities in Minnesota are hiring for Director Customer Operations jobs?
Cities in Minnesota with the most Director Customer Operations job openings:
Resideo rating
8.1
Based on 13 frontline employees who took The Breakroom Quiz
50th of 159 rated electronics manufacturers
Job description
The Director, Customer Operations will lead the service operating model that improves how customers onboard, receive support, and navigate service issues across Resideo's service offerings. This role will shape the processes, routines, tools, and performance measures that improve service quality, simplify the customer experience, and help Resideo scale service offerings more effectively. The leader will connect customer needs, service performance, and day-to-day operational realities into practical improvements across service offerings.
Job Duties:
- Lead the customer operations framework that connects onboarding, account maintenance, operational handoffs, and service account processes into a consistent customer experience.
- Manage daily account maintenance and operational support processes, especially for Security customers, ensuring account updates, service changes, customer records, and recurring issues are handled consistently and accurately.
- Lead resolution of recurring customer issues by identifying patterns across systems, services, processes, and support teams, while translating customer feedback and service performance trends into recommendations that inform service offering improvements, process improvements, and support model changes.
- Build and maintain operating playbooks, process standards, dashboards, and operating routines that create consistency, visibility, accountability, and a clear path for teams to follow when services offered or processes change.
- Partner with Sales, Product, Marketing, Operations, Technical Support, Security Services, and other customer-facing teams to align pre-sale expectations, post-sale execution, operational handoffs, and service support.
- Define, monitor, and use customer operations KPIs and issue trends to identify account support volume, onboarding effectiveness, service friction, operational risks, productivity, customer experience measures, and improvement priorities.
- Lead escalation and collaboration meetings with cross-functional leaders and executives, providing clear operational insights, risks, and recommendations to support service priorities and decisions.
- Lead customer operations programs that simplify work, improve service quality, reduce manual effort, and support adoption of new services, processes, tools, AI, automation, and system improvements that make service operations more efficient, scalable, and easier for teams and customers to use.
- Manage, coach, and develop the customer operations team, including prioritization, workload management, performance expectations, change leadership, and cross-functional execution.
You Must Have:
- 7+ years of experience leading customer operations, enablement, sales operations, service operations, or related customer-facing operational roles in complex B2B or B2B2C organizations.
- 5+ years of people leadership experience, including coaching, prioritization, performance management, and team development.
- Experience supporting customer onboarding, account maintenance, service handoffs, operational issue resolution, customer-facing process improvement, and change adoption.
We Value:
- Strong program management and analytical skills, with the ability to lead cross-functional initiatives and use customer, account, service, and operational data to identify trends, risks, and improvement opportunities.
- Excellent communication and stakeholder management skills across Sales, Product, Operations, Technical Support, Security Services, and customer-facing teams.
- Experience in connected services, smart home, security, HVAC, building technology, subscription services, software-enabled services, or other technology-enabled service environments.
- Experience translating customer feedback, account issues, and service trends into recommendations for service offering or support model improvements.
- Experience using AI, automation, digital tools, or process improvement methods to improve operational efficiency and customer experience.
- Experience with CRM, support/ticketing, knowledge management, reporting, workflow, or customer operations platforms.
What's In It For You:
- Shape the Future of Customer Operations at Scale
Take ownership of a highly visible leadership role where you'll transform how customers onboard, receive support, and experience service across a growing portfolio of connected technologies. Your work will directly influence customer satisfaction, operational excellence, and long-term business growth. - Drive Innovation Through AI, Automation, and Process Transformation
Lead strategic initiatives that modernize customer operations through automation, AI, and digital solutions. You'll have the opportunity to streamline processes, improve service delivery, and create scalable solutions that make a meaningful impact for both customers and employees. - Partner with Executive Leaders and Influence Business Strategy
Collaborate with senior leaders across Sales, Product, Marketing, Operations, and Technical Support to solve complex challenges and shape service strategy. This role offers significant visibility, cross-functional influence, and the opportunity to build and develop a high-performing team while driving enterprise-wide improvements.
#LI-MA1
#LI-HYBRID
About Us
Resideo is a global leader in smart home and building solutions, with trusted brands including Honeywell Home, First Alert, and Resideo helping people feel more comfortable, secure, connected, and in control every day. Our products and technologies are found in more than 150 million homes and businesses worldwide. From intelligent climate solutions to security, sensing, water, and connected home technologies, Resideo develops and manufactures products designed to simplify everyday life and help protect what matters most. Our global teams span engineering, manufacturing, software, product management, supply chain, customer experience, and more - all working together to shape the future of connected living through innovation, quality, and meaningful real-world impact. At Resideo, our teams help create products and experiences that make everyday life more comfortable, secure, and connected for millions around the world. Learn more at www.resideo.com.
You can find out more about how the talent community works here: Resideo Talent Community Terms. Our recruitment privacy notice Resideo -Recruitment Privacy Notice - Dec 16 2022 describes in more detail how we process your personal data and how you can exercise your personal data rights.
If a disability prevents you from applying for a job through our website, request assistance here.
About Resideo
Sourced by ZipRecruiter
Industry
Computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Austin, TX, US