Director Customer Operations Jobs in Minnesota (NOW HIRING)

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

• Serve as the senior executive point of contact for a portfolio of key strategic customers, owning the endtoend customer relationship and ensuring a customerfirst operating model across the business.
• Lead and develop a highperforming team of Program Managers responsible for daily execution, customer communication, and order delivery for assigned customer programs.
• Own overall customer satisfaction, delivery performance, and relationship health for assigned accounts, proactively identifying risks and driving resolution before issues impact the customer.
• Provide strategic program leadership across the customer lifecycle-from opportunity intake and quoting through execution, delivery, and change management.
• Partner closely with Sales, Engineering, Operations, Supply Chain, and Logistics to ensure customer requirements are translated into clear internal priorities and executable plans.
• Establish and lead a disciplined customer operating cadence, including executivelevel customer reviews, program health reviews, and managing blocking issues.
• Ensure consistent, timely, and professional customer communication across all touchpoints, setting expectations and reinforcing accountability internally and externally.
• Oversee order management and execution for strategic customers, ensuring ontime, infull delivery and adherence to customer quality, cost, and specification requirements.
• Provide leadership and governance for pricing, scope changes, and cost impacts, partnering with Account Managers and internal teams to align customer expectations with business outcomes.
• Represent the voice of the customer within the organization, advocating for customer needs while balancing operational capabilities and business priorities.
• Drive continuous improvement in customer experience, program execution, and team performance, demonstrating data, metrics, and feedback.
• Develop talent and succession within the Program Management team through mentoring, performance management, and capability building.

• A bachelor's degree is preferred.
• Ideally 8+ years of experience in program management, customer operations, or production-focused environments, with direct customer accountability.
• Validated experience leading and developing teams, ideally within a customerfacing, crossfunctional organization.
• Demonstrated success owning strategic customer relationships and leading complex programs with high visibility and impact.
• Strong business insight with working knowledge of manufacturing operations, planning, scheduling, supply chain, costing, and logistics.
• Ability to operate credibly at the executive level with customers and internal leadership.
• Track record of getting results through crossfunctional influence.
• Data-driven approach with experience using metrics to manage performance, identify risk, and drive improvement.
• Comfort operating in a fastpaced, highgrowth environment while maintaining strong rigor and structure.
• Ability to work hybrid from our Anoka or Blaine, MN locations, and travel up to 25% of the time if needed.

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

  • nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.

  • Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.

• Commitment to strengthen communities where our employees live and work

  • We encourage and support the philanthropic activities of our employees worldwide

  • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:

  • Innovative & adaptable

  • Dedicated to absolute integrity

  • Focused on the customer first

  • Respectful and team oriented

  • Optimistic and energizing

  • Accountable for performance

• Benefits to support the lives of our employees

Pay Transparency
nVent's pay scale is based on the expected range of base pay for this job and the employee's work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance. Where federal, state, or local minimum wage requirements exist, employee pay will comply.
Compensation Range:

Depending on the position offered, employee may be eligible for other forms of compensation, such as annual incentives.

Benefit Overview

At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes:

• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.

• A 401(k) retirement plan and an employee stock purchase plan - both include a company match.

• Other supplemental benefits may include tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.