ZipRecruiter

Log In

1

Customer Experience Strategy Manager Jobs in Minnesota

Stackline

Customer Strategy Manager

Minneapolis, MN · On-site

$90K - $120K/yr

Join the Customer Strategy team as a Customer Strategy Manager and you will function as the ... The ideal candidate will have experience in managing complex customer engagements, be extremely ...

Land O'Lakes

Brand Strategy Manager

Arden Hills, MN · Hybrid

$123K - $185K/yr

Brand Strategy Manager This role is located at our Corporate Office in Arden Hills, MN. We offer a ... Customer Journey/Customer Experience Development: Lead the cross-functional teams to refine and ...

Land O'Lakes

Brand Strategy Manager

Arden Hills, MN · Hybrid

$123K - $185K/yr

Brand Strategy Manager This role is located at our Corporate Office in Arden Hills, MN. We offer a ... Customer Journey/Customer Experience Development: Lead the cross-functional teams to refine and ...

UNRL

Customer Experience Manager

Saint Paul, MN

This is an exciting opportunity to make a lasting impact on our customer experience strategy while ... Manage and optimize customer service tools and systems, exploring automation and AI to enhance ...

UNRL

Customer Experience Manager

Saint Paul, MN · On-site

$80K - $95K/yr

This is an exciting opportunity to make a lasting impact on our customer experience strategy while ... Manage and optimize customer service tools and systems, exploring automation and AI to enhance ...

Deloitte

Technology Strategy Manager

Minneapolis, MN · On-site

Bachelor's degree * 6+ years of experience in strategy, management consulting, business transformation, or enterprise change initiatives * 3+ years of experience leading project workstreams ...

next page

Showing results 1-20

All JobsCustomer Experience Strategy JobsCustomer Experience Strategy Manager JobsCustomer Experience Strategy Manager Jobs in Minnesota

Customer Experience Strategy Manager information

See Minnesota salary details

$25.2K

$85.6K

$130.7K

How much do customer experience strategy manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer experience strategy manager in Minnesota is $85,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,500.00 and $120,100.00 per year, depending on experience, location, and employer.

What does a customer experience strategy manager do?

A Customer Experience Strategy Manager is responsible for developing and implementing strategies that enhance the overall experience of customers when interacting with a company. This role involves analyzing customer feedback, identifying improvement opportunities, and collaborating with different departments to ensure a seamless and positive customer journey. They use data-driven insights to recommend changes in products, services, or processes, aiming to increase customer satisfaction, loyalty, and retention. Additionally, they often oversee the execution of customer experience initiatives and measure their impact on business goals.

How does a customer experience strategy manager typically collaborate with cross-functional teams to drive customer-centric initiatives?

A Customer Experience Strategy Manager works closely with departments such as marketing, product, sales, and customer support to align strategies and ensure a seamless customer journey. This often involves leading workshops, facilitating feedback sessions, and developing cross-departmental action plans based on customer insights. Effective collaboration requires strong communication skills and the ability to translate customer data into actionable strategies that resonate with multiple stakeholders. By fostering a unified vision, the manager ensures that every touchpoint aligns with the overall customer experience goals.

What are the key skills and qualifications needed to thrive as a customer experience strategy manager, and why are they important?

To thrive as a Customer Experience Strategy Manager, you need expertise in customer journey mapping, data analysis, and strategic planning, often backed by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) platforms, analytics tools like Tableau or Google Analytics, and certifications such as CXPA (Customer Experience Professional Association) are typically valuable. Exceptional communication, leadership, and problem-solving skills help you drive cross-functional initiatives and foster a customer-centric culture. These competencies ensure the development and execution of strategies that enhance customer satisfaction, loyalty, and business growth.

What is the difference between Customer Experience Strategy Manager vs Customer Service Manager?

AspectCustomer Experience Strategy ManagerCustomer Service Manager
Primary FocusDeveloping and implementing overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience design, data analysis, strategic planningCustomer service skills, team management, conflict resolution
Work EnvironmentCross-departmental collaboration, strategic planning sessionsCustomer support centers, team leadership
Industry UsageUsed across industries to enhance customer loyalty and brand perceptionCommonly found in retail, hospitality, and service sectors

The Customer Experience Strategy Manager focuses on shaping the overall customer journey and strategic initiatives, while the Customer Service Manager handles day-to-day customer support and team management. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Customer Experience Strategy Manager jobs in Minnesota?

For Customer Experience Strategy Manager jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Customer Experience Strategy Manager jobs in Minnesota look for?

The top searched job categories for Customer Experience Strategy Manager jobs in Minnesota are:

What cities in Minnesota are hiring for Customer Experience Strategy Manager jobs?

Cities in Minnesota with the most Customer Experience Strategy Manager job openings:

Customer Experience Strategy Manager jobs near you
Infographic showing various Customer Experience Strategy Manager job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $85,626 per year, or $41.2 per hour.

Customer Strategy Manager

Stackline

Minneapolis, MN • On-site

$90K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Stackline is the first full-funnel connected commerce platform for the world's most innovative brands. Business leaders, product innovators, performance marketers, and analysts trust Stackline as the single source of commerce truth. Fueled by our proprietary neural network, our market insights, revenue metrics, behavior analyses, and autonomous functionality create the actions that determine success or failure.
Founded in 2014 in Seattle, we now have offices in Minneapolis, New York, Cleveland, and London. Since November 2020, Stackline has raised $180 million in strategic investments from Goldman Sachs Growth Equity and TA Associates.
Stackline is on a mission to fuel the future of commerce by bringing brands and customers closer together.
About The Role:
Join the Customer Strategy team as a Customer Strategy Manager and you will function as the backbone of our customer-facing team - building strong relationships with customers, understanding their objectives, and ensuring their continued success with our products and services. Our Customer Strategy Managers are driven to identify and share key insights with customers and help them realize full value from their relationship with Stackline. The ideal candidate will have experience in managing complex customer engagements, be extremely data-driven, and possess excellent communication and interpersonal skills. This is a hybrid role based in our Seattle or Minneapolis office (4 days/ week).
What You Will Do:
  • Build strong relationships with customers to understand their goals, objectives, and challenges.
  • Conduct regular business reviews with customers to share valuable insights, discuss their progress, address any concerns, and identify new opportunities.
  • Deliver relevant and compelling insights to customers on a regular cadence.
  • Develop and execute customer success plans to ensure the achievement of customer goals and objectives.
  • Collaborate with cross-functional teams to identify opportunities to enhance customer experience and drive customer growth.
  • Act as the voice of the customer within the organization, advocating for customer needs and requirements.
  • Continuously monitor customer health and proactively identify and address any issues to ensure customer satisfaction and retention.

Who We Are Looking For:
  • Bachelor's degree in a relevant field.
  • 4-5 years of experience in customer success or account management, preferably in a B2B SaaS environment, and/or 3+ years in a relevant customer-facing role such as those at a top management consulting or investment banking firm.
  • Highly analytical, with experience analyzing customer data and providing insights to drive continued customer improvement.
  • Strong proficiency with Excel to uncover insights and PowerPoint to organize and present findings with logical storytelling.
  • Strong communication and interpersonal skills, with the ability to navigate complex customer engagements. Customers should be routinely shocked by how quickly you respond.
  • High emotional intelligence, with the ability to build strong relationships and influence stakeholders at all levels of the organization.
  • A true passion and motivation to delight customers, and treat each customer as if they were your only one.
  • Ability to work in a fast-paced environment while maintaining focus on primary goals.
  • Ability to think big, solve problems, and are detail oriented.
  • Proficient in Microsoft Outlook, Excel, and PowerPoint.
  • Ability to travel monthly to quarterly depending on your assigned client portfolio.

Benefits and Perks:
It's important that each and every employee feels they are supported and can complete their life's best work today and in the future. As part of that, we are committed to doing our part in addressing pay gaps and discrepancies by providing pay transparency for all of our roles. Actual salaries are just one component of the compensation package and may vary above or below the range based on job-related knowledge, skills, experience, location, and performance. We are open to Customer Strategy Managers (with a salary range of $90,000 - $120,000) and Senior Customer Strategy Managers (with a salary range of $120,000 - $140,000) role. Other rewards may include annual bonuses, short- and long-term incentives, and other team-specific awards. In addition we provide a robust benefits and perks package that includes:
  • Comprehensive medical, dental, and vision coverage that actually supports you - including HSA with company match and FSA options
  • Fertility benefits to support your path to parenthood
  • 401(k) with company match to help you plan ahead
  • Company-paid life insurance
  • 20 days of PTO + 9 company holidays to truly unplug
  • Paid parental leave for all parents - because family matters
  • Summer Fridays (log off at 3pm and enjoy it)
  • Regular in-office social events including happy hours and catered lunches
  • A thoughtfully stocked kitchen with healthy snacks and fresh fruit

Stackline is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applicants from all backgrounds to apply. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Apply