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Director Customer Experience Operations Jobs in Minnesota

Resideo

Director, Customer Operations

Golden Valley, MN · On-site

The Director, Customer Operations will lead the service operating model that improves how customers ... Experience supporting customer onboarding, account maintenance, service handoffs, operational issue ...

New

Resideo

Director, Customer Operations

Golden Valley, MN · On-site

The Director, Customer Operations will lead the service operating model that improves how customers ... Experience supporting customer onboarding, account maintenance, service handoffs, operational issue ...

New

THOMSON REUTERS

Director, Customer Trust

Eagan, MN · Hybrid

Customer Experience: Partner with Product and UX teams to embed trust-building features into our ... To ensure we can do that, we seek talented, qualified employees in all our operations around the ...

TOTAL EXPERT

Director, Customer Success

Minneapolis, MN · On-site

$180 - $200/hr

Partner closely with the Director of Technical Account Management, CS Operations, and the Strategic Account Director to deliver one coherent customer experience across the CS organization * Function ...

New

Fidium

Senior Director, Customer Care

Edina, MN · On-site

The Sr. Director will drive continuous improvement across call center KPIs, manage complex vendor ... experience in customer service management, operations, or related field, with at least 5+ years ...

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Director Customer Experience Operations information

What does a director of customer experience operations do?

A director of customer experience operations oversees strategies and processes to improve customer satisfaction and loyalty. They manage teams, analyze customer feedback, implement service improvements, and often use tools like CRM systems to ensure consistent and high-quality customer interactions.

What does a director of customer experience operations make?

A director of customer experience operations typically earns a salary ranging from $100,000 to $180,000 annually, depending on the industry, company size, and location. They oversee customer service strategies, improve customer satisfaction, and often manage teams using tools like CRM software. Compensation may also include bonuses and benefits based on performance and company policies.

What are the most commonly searched types of Customer Experience Operations jobs in Minnesota?

The most popular types of Customer Experience Operations jobs in Minnesota are:

What are popular job titles related to Director Customer Experience Operations jobs in Minnesota?

For Director Customer Experience Operations jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Director Customer Experience Operations jobs in Minnesota look for?

The top searched job categories for Director Customer Experience Operations jobs in Minnesota are:

What cities in Minnesota are hiring for Director Customer Experience Operations jobs?

Cities in Minnesota with the most Director Customer Experience Operations job openings:

Director Customer Experience Operations jobs near you
Infographic showing various Director Customer Experience Operations job openings in Minnesota as of June 2026, with employment types broken down into 72% Full Time, 20% Part Time, 2% Temporary, 4% Contract, and 2% Nights. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Director, Customer Operations

Golden Valley, MN • On-site

Resideo
Computer and Electronic Product Manufacturing • 10K+ employees

8.1

Company rating: 8.1 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

50th of 159 rated electronics manufacturers

Good employer

Paid breaks

Recommended by parents

Learn more about Resideoexternal

Full-time

Posted 2 days ago

New

Job description


The Director, Customer Operations will lead the service operating model that improves how customers onboard, receive support, and navigate service issues across Resideo's service offerings. This role will shape the processes, routines, tools, and performance measures that improve service quality, simplify the customer experience, and help Resideo scale service offerings more effectively. The leader will connect customer needs, service performance, and day-to-day operational realities into practical improvements across service offerings.
Job Duties:
  • Lead the customer operations framework that connects onboarding, account maintenance, operational handoffs, and service account processes into a consistent customer experience.
  • Manage daily account maintenance and operational support processes, especially for Security customers, ensuring account updates, service changes, customer records, and recurring issues are handled consistently and accurately.
  • Lead resolution of recurring customer issues by identifying patterns across systems, services, processes, and support teams, while translating customer feedback and service performance trends into recommendations that inform service offering improvements, process improvements, and support model changes.
  • Build and maintain operating playbooks, process standards, dashboards, and operating routines that create consistency, visibility, accountability, and a clear path for teams to follow when services offered or processes change.
  • Partner with Sales, Product, Marketing, Operations, Technical Support, Security Services, and other customer-facing teams to align pre-sale expectations, post-sale execution, operational handoffs, and service support.
  • Define, monitor, and use customer operations KPIs and issue trends to identify account support volume, onboarding effectiveness, service friction, operational risks, productivity, customer experience measures, and improvement priorities.
  • Lead escalation and collaboration meetings with cross-functional leaders and executives, providing clear operational insights, risks, and recommendations to support service priorities and decisions.
  • Lead customer operations programs that simplify work, improve service quality, reduce manual effort, and support adoption of new services, processes, tools, AI, automation, and system improvements that make service operations more efficient, scalable, and easier for teams and customers to use.
  • Manage, coach, and develop the customer operations team, including prioritization, workload management, performance expectations, change leadership, and cross-functional execution.

You Must Have:
  • 7+ years of experience leading customer operations, enablement, sales operations, service operations, or related customer-facing operational roles in complex B2B or B2B2C organizations.
  • 5+ years of people leadership experience, including coaching, prioritization, performance management, and team development.
  • Experience supporting customer onboarding, account maintenance, service handoffs, operational issue resolution, customer-facing process improvement, and change adoption.

We Value:
  • Strong program management and analytical skills, with the ability to lead cross-functional initiatives and use customer, account, service, and operational data to identify trends, risks, and improvement opportunities.
  • Excellent communication and stakeholder management skills across Sales, Product, Operations, Technical Support, Security Services, and customer-facing teams.
  • Experience in connected services, smart home, security, HVAC, building technology, subscription services, software-enabled services, or other technology-enabled service environments.
  • Experience translating customer feedback, account issues, and service trends into recommendations for service offering or support model improvements.
  • Experience using AI, automation, digital tools, or process improvement methods to improve operational efficiency and customer experience.
  • Experience with CRM, support/ticketing, knowledge management, reporting, workflow, or customer operations platforms.

What's In It For You:
  • Shape the Future of Customer Operations at Scale
    Take ownership of a highly visible leadership role where you'll transform how customers onboard, receive support, and experience service across a growing portfolio of connected technologies. Your work will directly influence customer satisfaction, operational excellence, and long-term business growth.
  • Drive Innovation Through AI, Automation, and Process Transformation
    Lead strategic initiatives that modernize customer operations through automation, AI, and digital solutions. You'll have the opportunity to streamline processes, improve service delivery, and create scalable solutions that make a meaningful impact for both customers and employees.
  • Partner with Executive Leaders and Influence Business Strategy
    Collaborate with senior leaders across Sales, Product, Marketing, Operations, and Technical Support to solve complex challenges and shape service strategy. This role offers significant visibility, cross-functional influence, and the opportunity to build and develop a high-performing team while driving enterprise-wide improvements.

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About Us
Resideo is a global leader in smart home and building solutions, with trusted brands including Honeywell Home, First Alert, and Resideo helping people feel more comfortable, secure, connected, and in control every day. Our products and technologies are found in more than 150 million homes and businesses worldwide. From intelligent climate solutions to security, sensing, water, and connected home technologies, Resideo develops and manufactures products designed to simplify everyday life and help protect what matters most. Our global teams span engineering, manufacturing, software, product management, supply chain, customer experience, and more - all working together to shape the future of connected living through innovation, quality, and meaningful real-world impact. At Resideo, our teams help create products and experiences that make everyday life more comfortable, secure, and connected for millions around the world. Learn more at www.resideo.com.
You can find out more about how the talent community works here: Resideo Talent Community Terms. Our recruitment privacy notice Resideo -Recruitment Privacy Notice - Dec 16 2022 describes in more detail how we process your personal data and how you can exercise your personal data rights.
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About Resideo

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Industry

Computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Austin, TX, US

View All Resideo Jobs

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