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Customer Operations Manager Jobs in Indiana (NOW HIRING)

Amazon

Operations Manager

Greenfield, IN · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Aerotek

Operations Manager

Fishers, IN

$120K - $150K/yr

Support product launches, customer success initiatives, and vendor management. * Manage operational budgets, control costs, and optimize resource allocation. Essential Skills * Operational management

Amazon

Operations Manager

Greenfield, IN · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Carter Lumber

Operations Manager

Noblesville, IN · On-site

Outgoing personality and ability to build relationships with customers * Excellent written and ... Store Operations: * Manages and implements the overall operations of a pro-oriented store.

1A Auto Parts

Operations Manager

Indianapolis, IN

We treat our customers like family. And our niche is to provide great value, exceptional customer ... We are seeking a dynamic and results-driven Operations Manager to lead and oversee our Outbound ...

Sasser

Operations Manager

East Chicago, IN · On-site

Delivering the highest-quality railcar repairs quickly and safely with uncompromising customer ... The Operations Manager is responsible for managing the day-to-day operational performance of a ...

Dexter

Operations Manager

Fremont, IN

We are seeking an Operations Manager to lead and oversee all aspects of operations at our Fremont ... Champion Safety, Quality & Customer Experience - Establish and sustain a culture of safety and ...

1A Auto Parts

Operations Manager

Indianapolis, IN · On-site

We treat our customers like family. And our niche is to provide great value, exceptional customer ... We are seeking a dynamic and results-driven Operations Manager to lead and oversee our Outbound ...

Venture Logistics

Operations Manager

Indianapolis, IN · On-site

If you believe in delivering great customer service, value partnership, and are always looking for a challenge, we'd like to meet you. POSITION SUMMARY The Operations Manager is responsible for ...

Venture Logistics

Operations Manager

Indianapolis, IN · On-site

If you believe in delivering great customer service, value partnership, and are always looking for a challenge, we'd like to meet you. POSITION SUMMARY The Operations Manager is responsible for ...

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All JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Indiana

Customer Operations Manager information

See Indiana salary details

$42.3K

$117.7K

$128.9K

How much do customer operations manager jobs pay per year?

As of Jun 20, 2026, the average yearly pay for customer operations manager in Indiana is $117,687.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,500.00 and $127,500.00 per year, depending on experience, location, and employer.

What does a Customer Operations Manager do?

A Customer Operations Manager oversees the processes and teams that handle customer service and support within an organization. Their responsibilities typically include ensuring high levels of customer satisfaction, managing customer service representatives, analyzing service metrics, and implementing strategies to improve operational efficiency. They also handle customer complaints, develop training programs for staff, and work closely with other departments to address customer needs. Ultimately, their goal is to ensure smooth and efficient operations that enhance the overall customer experience.

Is operations a high paying job?

The salary for a Customer Operations Manager varies depending on industry, location, and experience, but it is generally considered a mid- to high-level management role with competitive compensation. Factors such as skills in data analysis, leadership, and familiarity with customer service tools can influence earning potential.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles such as Customer Operations Manager or Call Center Director, which can earn six-figure salaries depending on the industry and location. These roles often require leadership skills, experience, and knowledge of customer service tools and processes.

How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What is the role of a customer service operations manager?

A customer service operations manager oversees the daily functions of customer support teams, ensuring efficient service delivery and customer satisfaction. They analyze performance metrics, implement process improvements, and coordinate with other departments to enhance overall customer experience, often using tools like CRM software.

What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How much is an operations manager paid?

The salary of a Customer Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger companies or specialized skills such as data analysis or process improvement.
What are the most commonly searched types of Customer Operations jobs in Indiana? The most popular types of Customer Operations jobs in Indiana are:
What are popular job titles related to Customer Operations Manager jobs in Indiana? For Customer Operations Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Indiana look for? The top searched job categories for Customer Operations Manager jobs in Indiana are:
What cities in Indiana are hiring for Customer Operations Manager jobs? Cities in Indiana with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Indiana as of June 2026, with employment types broken down into 82% Full Time, 12% Part Time, 1% Temporary, and 5% Contract. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution, with an average salary of $117,687 per year, or $56.6 per hour.
Operations Manager

Operations Manager

SBM Management Services LP

Lebanon, IN • On-site

Full-time

Posted 16 days ago

SBM Management Services rating

5.5

Company rating: 5.5 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

173rd of 210 rated facilities management

Job description

Title:
Operations Manager
Job Description:
Job Overview
Assist with coordinating and directing operations necessary to carry out contractual responsibilities between SBM and customers including any and all necessary planning, supervision, budgeting, vendor and supply contact, customer relations and other high level managerial or supervisor responsibilities.
Roles & Responsibilities
To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
  • May develop work schedules to ensure adequate service.
  • Prepares schedules for service personnel, assigns personnel to routes and monitors compliance.
  • Performs Inspections and evaluation of establishment for program compliance, i.e. safety, quality, and service.
  • Helps monitor inventories supplies and equipment.
  • May be assigned special projects to manage
  • Investigates and promotes improved equipment and methods.
  • Reviews customer requests for service to ascertain cause for service request, type of malfunction, and address with manager.
  • Assists with implementation and execution of policies and goals.
  • Inspects plant and evaluates use of space and facilities.
  • Assists with plans, budgets, and schedule modifications including cost estimates bid sheets and contracts.
  • Participate in the development of long-range plans, conceptual designs, and capital outlay requirements for program/process improvements.
  • Assists with coordination of program specifications, requirements for proposals and contracts, and associated documents.
  • Maintain a safe work environment for self and employees.
  • Assists with compliance with local, state, and federal regulations, such as, FLSA, OSHA, ADA, etc.
  • Acts as liaison between company, customers, clients, employees, and subcontractors.
  • Reviews correspondence concerning contractors and responds as appropriate.
  • Establishes and maintains contact with contractors to ensure the smooth working of the contract process.
  • Conduct and attend meetings to communicate top down, and bottom up on a consistent real time basis, with customers, clients, and employees.
  • Assist with human resource concerns and issues.
  • Some travel may be required for this position.

Qualification
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Education and/ or Experience
A.A. Degree required in Business Management, or a related field with 2+ years of experience; or equivalent combination of education and experience.
Certificates, Licenses, Registrations
CPR/AED/First Aid certification a plus
Bilingual a plus
May be required to have a valid driver's license.
Completed all safety and task training certification.
May be required to be forklift certified.
Knowledge, Skills, and Abilities
Bilingual a plus
Ability to read and interpret instructions, procedures, manuals, and other documents.
Strong verbal and written communication skills.
Knowledge of cleaning methods and equipment and willing to share with team.
Knowledge of the upkeep and care of the cleaning equipment.
Knowledge of cleaning compounds and chemicals, and their safe, efficient use.
Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching and training skills.
Knowledge of Microsoft Office and Computer Skills.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to effectively present information and respond to questions from groups of managers, customers, employees, and general public.
Supervisory Responsibilities
Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems. Ensure employees are properly trained on tasks and safety requirements.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Schedule: Monday - Friday, weekend as needed
(6:00am-4:00pm, nights as needed
Compensation: $80k-$90k
Benefits:
SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:
www.sbmmanagement.com/careers Careers - SBM
SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.

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