Provide exceptional customer service in person, via phone, and email. Offer technical assistance on ... Support a variety of users with divergent needs and skill levels Ability to work independently, as ...
Provide exceptional customer service in person, via phone, and email. Offer technical assistance on ... Support a variety of users with divergent needs and skill levels Ability to work independently, as ...
Strategic Customer Support Consultant
Indianapolis, IN · On-site
$40/hr
Direct customer-facing experience in a consulting, advisory, or strategic support role is preferred ... Strong computer and analytical skills with competence in both Microsoft and Google Suites, SAP ...
Quick apply
Strategic Customer Support Consultant
Indianapolis, IN · On-site
$40/hr
Direct customer-facing experience in a consulting, advisory, or strategic support role is preferred ... Strong computer and analytical skills with competence in both Microsoft and Google Suites, SAP ...
As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the ... Customer support skills -Making calls and talking to the various parties listed above. Previous ...
As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the ... Customer support skills -Making calls and talking to the various parties listed above. Previous ...
Service & Warranty Customer Support Representative
Coatesville, IN · On-site
$15.75 - $21.50/hr
... analyzing performance problems. Resolves issues by determining appropriate part numbers and ... Maintain contact with customer or dealer ensuring accurate service and repairs have been completed.
Service & Warranty Customer Support Representative
Coatesville, IN · On-site
$15.75 - $21.50/hr
... analyzing performance problems. Resolves issues by determining appropriate part numbers and ... Maintain contact with customer or dealer ensuring accurate service and repairs have been completed.
Service & Warranty Customer Support Representative
Coatesville, IN · On-site
$15.25 - $19.75/hr
... analyzing performance problems. Resolves issues by determining appropriate part numbers and ... Maintain contact with customer or dealer ensuring accurate service and repairs have been completed.
Service & Warranty Customer Support Representative
Coatesville, IN · On-site
$15.25 - $19.75/hr
... analyzing performance problems. Resolves issues by determining appropriate part numbers and ... Maintain contact with customer or dealer ensuring accurate service and repairs have been completed.
Service & Warranty Customer Support Representative
Coatesville, IN · On-site
$15.25 - $19.75/hr
... analyzing performance problems. Resolves issues by determining appropriate part numbers and ... Maintain contact with customer or dealer ensuring accurate service and repairs have been completed.
Service & Warranty Customer Support Representative
Coatesville, IN · On-site
$15.25 - $19.75/hr
... analyzing performance problems. Resolves issues by determining appropriate part numbers and ... Maintain contact with customer or dealer ensuring accurate service and repairs have been completed.
Operations Support Analyst shares in the QA process to ensure they have a comprehensive knowledge ... While TAL's customer support group is tasked with this responsibility, the Project Engineer will ...
Operations Support Analyst shares in the QA process to ensure they have a comprehensive knowledge ... While TAL's customer support group is tasked with this responsibility, the Project Engineer will ...
Operations Support Analyst shares in the QA process to ensure they have a comprehensive knowledge ... While TAL's customer support group is tasked with this responsibility, the Project Engineer will ...
Operations Support Analyst shares in the QA process to ensure they have a comprehensive knowledge ... While TAL's customer support group is tasked with this responsibility, the Project Engineer will ...
Operations Support Analyst shares in the QA process to ensure they have a comprehensive knowledge ... While TAL's customer support group is tasked with this responsibility, the Project Engineer will ...
Operations Support Analyst shares in the QA process to ensure they have a comprehensive knowledge ... While TAL's customer support group is tasked with this responsibility, the Project Engineer will ...
Operations Support Analyst shares in the QA process to ensure they have a comprehensive knowledge ... While TAL's customer support group is tasked with this responsibility, the Project Engineer will ...
Operations Support Analyst shares in the QA process to ensure they have a comprehensive knowledge ... While TAL's customer support group is tasked with this responsibility, the Project Engineer will ...
Bachelor's degree or equivalent practical experience * 3-5 years of experience in IT Deskside Support or Systems Analyst roles * Strong customer service and communication skills * Ability to work ...
Bachelor's degree or equivalent practical experience * 3-5 years of experience in IT Deskside Support or Systems Analyst roles * Strong customer service and communication skills * Ability to work ...
Help Desk Analyst L1
$24 - $28/wk
... Analyst, you'll play a key role in ensuring our global teams have the technology they need to ... our customers and athletes worldwide. You'll provide first-line technical support, troubleshoot ...
Help Desk Analyst L1
$24 - $28/wk
... Analyst, you'll play a key role in ensuring our global teams have the technology they need to ... our customers and athletes worldwide. You'll provide first-line technical support, troubleshoot ...
Help Desk Analyst L1
$19.50 - $26.75/hr
... Analyst, you'll play a key role in ensuring our global teams have the technology they need to ... our customers and athletes worldwide. You'll provide first-line technical support, troubleshoot ...
Help Desk Analyst L1
$19.50 - $26.75/hr
... Analyst, you'll play a key role in ensuring our global teams have the technology they need to ... our customers and athletes worldwide. You'll provide first-line technical support, troubleshoot ...
Help Desk Analyst L1
Indianapolis, IN · On-site
$24 - $28/hr
... Analyst, you'll play a key role in ensuring our global teams have the technology they need to ... our customers and athletes worldwide. You'll provide first-line technical support, troubleshoot ...
Help Desk Analyst L1
Indianapolis, IN · On-site
$24 - $28/hr
... Analyst, you'll play a key role in ensuring our global teams have the technology they need to ... our customers and athletes worldwide. You'll provide first-line technical support, troubleshoot ...
Director, Customer Operations
Fishers, IN · On-site
$125K/yr
Customer Support Workforce Management (Forecasting, Scheduling, Capacity Planning) * Quality ... Customer Operations Reporting & Analytics * Offshore Business Process Outsourcing (BPO) Partners ...
New
Director, Customer Operations
Fishers, IN · On-site
$125K/yr
Customer Support Workforce Management (Forecasting, Scheduling, Capacity Planning) * Quality ... Customer Operations Reporting & Analytics * Offshore Business Process Outsourcing (BPO) Partners ...
New
Director, Customer Operations
Fishers, IN · On-site
$125K/yr
Customer Support Workforce Management (Forecasting, Scheduling, Capacity Planning) * Quality ... Customer Operations Reporting & Analytics * Offshore Business Process Outsourcing (BPO) Partners ...
Director, Customer Operations
Fishers, IN · On-site
$125K/yr
Customer Support Workforce Management (Forecasting, Scheduling, Capacity Planning) * Quality ... Customer Operations Reporting & Analytics * Offshore Business Process Outsourcing (BPO) Partners ...
You will own the customer support experience across chat, email, and ticketing systems while ... Analyze ticket trends to identify product issues, user friction, and improvement opportunities
You will own the customer support experience across chat, email, and ticketing systems while ... Analyze ticket trends to identify product issues, user friction, and improvement opportunities
Help Desk Analyst L1
Indianapolis, IN · On-site
$18 - $24.50/hr
They are seeking a Help Desk Support Analyst to provide first-line technical support, troubleshoot ... customer service. • Ability to work in a fast-paced, team-oriented environment with a global ...
Help Desk Analyst L1
Indianapolis, IN · On-site
$18 - $24.50/hr
They are seeking a Help Desk Support Analyst to provide first-line technical support, troubleshoot ... customer service. • Ability to work in a fast-paced, team-oriented environment with a global ...
Client Support Lead
Indianapolis, IN · On-site
$17.25 - $23.25/hr
Efficiently resolve complex customer complaints by providing timely, appropriate solutions ... Utilize strong logical thinking to analyze complex situations, troubleshoot operational issues, and ...
Client Support Lead
Indianapolis, IN · On-site
$17.25 - $23.25/hr
Efficiently resolve complex customer complaints by providing timely, appropriate solutions ... Utilize strong logical thinking to analyze complex situations, troubleshoot operational issues, and ...
Client Support Specialist
Indianapolis, IN · On-site
$23.50/hr
Assess and address customer needs to ensure satisfaction and build strong, lasting relationships ... Demonstrate strong logical thinking and problem-solving skills to analyze situations, troubleshoot ...
Client Support Specialist
Indianapolis, IN · On-site
$23.50/hr
Assess and address customer needs to ensure satisfaction and build strong, lasting relationships ... Demonstrate strong logical thinking and problem-solving skills to analyze situations, troubleshoot ...
Customer Support Analyst information
See Indiana salary details
$11.67 - $14.06
0% of jobs
$14.06 - $16.45
5% of jobs
$16.45 - $18.84
17% of jobs
$19.50 is the 25th percentile. Wages below this are outliers.
$18.84 - $21.23
11% of jobs
$21.23 - $23.62
14% of jobs
The median wage is $24.32 / hr.
$23.62 - $26.01
13% of jobs
$26.01 - $28.41
13% of jobs
$29.96 is the 75th percentile. Wages above this are outliers.
$28.41 - $30.80
5% of jobs
$30.80 - $33.19
3% of jobs
$33.19 - $35.58
1% of jobs
$35.58 - $37.97
19% of jobs
$11
$26
$37
How much do customer support analyst jobs pay per hour?
As of Aug 15, 2026, the average hourly pay for customer support analyst in Indiana is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $37.74 per hour, depending on experience, location, and employer.
What does a customer support analyst do?
A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.
What is a customer support analyst?
A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.
What are the key skills and qualifications needed to thrive as a customer support analyst, and why are they important?
To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.
How does a customer support analyst typically collaborate with other departments to resolve customer issues?
Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
More about Customer Support Analyst jobs
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For Customer Support Analyst jobs in Indiana, the most frequently searched job titles are:
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Full-time
Posted 19 days ago
Job description
Duties/Responsibilities:
Log, process, and prioritize help desk issues
Diagnose, troubleshoot, research, and solve hardware, software, and telecommunication issues.
Provide exceptional customer service in person, via phone, and email.
Offer technical assistance on the delivery, configuration, set up, maintenance, and
troubleshooting of computer systems, hardware and software.
Train end users and write instructions/documentation as necessary
New user onboarding and terminated user offboarding
Repairing/replacing damaged and outdated hardware and mobile devices.
Installing software updates and patches.
Coordinate with vendors as needed to assist with support activities.
Mobile device management using MDM tools.
Occasional travel to remote offices
Follow up with users to ensure full resolution of issues.
Required Skills/Abilities:
Support a variety of users with divergent needs and skill levels
Ability to work independently, as part of a project team, or collaboratively to make necessary
decisions and respond to emergencies effectively
Communicate technical and complex information in verbal and written form.
Identify trends and make suggestions for technical modifications to resolve existing and future problems.
Education/Qualifications:
Associate's degree in computer-related discipline; bachelor's degree preferred
One to five years' experience in an end-user facing role in a trouble shooting capacity
Experience supporting remote users distributed over several locations (preferred)
Log, process, and prioritize help desk issues
Diagnose, troubleshoot, research, and solve hardware, software, and telecommunication issues.
Provide exceptional customer service in person, via phone, and email.
Offer technical assistance on the delivery, configuration, set up, maintenance, and
troubleshooting of computer systems, hardware and software.
Train end users and write instructions/documentation as necessary
New user onboarding and terminated user offboarding
Repairing/replacing damaged and outdated hardware and mobile devices.
Installing software updates and patches.
Coordinate with vendors as needed to assist with support activities.
Mobile device management using MDM tools.
Occasional travel to remote offices
Follow up with users to ensure full resolution of issues.
Required Skills/Abilities:
Support a variety of users with divergent needs and skill levels
Ability to work independently, as part of a project team, or collaboratively to make necessary
decisions and respond to emergencies effectively
Communicate technical and complex information in verbal and written form.
Identify trends and make suggestions for technical modifications to resolve existing and future problems.
Education/Qualifications:
Associate's degree in computer-related discipline; bachelor's degree preferred
One to five years' experience in an end-user facing role in a trouble shooting capacity
Experience supporting remote users distributed over several locations (preferred)
Windows 11, Widows 10, Microsoft Office 65, Autodesk, web conferencing, copiers/MFP printers
iPhones, iPads, MDM device management, cellular modems and hotspots
Basic TCP/IP networking skills (DHCP, DNS, VPNs), Unifi access points, Meraki security appliances
Physical Requirements (examples include:)
Prolonged periods of sitting while working at a computer station
Frequent use of a computer, keyboard, mouse, and telephone
Frequent standing, walking, bending, stooping, kneeling, and reaching to install, troubleshoot, or maintain computer equipment.
Lifting and moving computing hardware weighing up to 40 pounds
iPhones, iPads, MDM device management, cellular modems and hotspots
Basic TCP/IP networking skills (DHCP, DNS, VPNs), Unifi access points, Meraki security appliances
Physical Requirements (examples include:)
Prolonged periods of sitting while working at a computer station
Frequent use of a computer, keyboard, mouse, and telephone
Frequent standing, walking, bending, stooping, kneeling, and reaching to install, troubleshoot, or maintain computer equipment.
Lifting and moving computing hardware weighing up to 40 pounds
This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Responsibilities and duties may be subject to change based on organizational needs and priorities