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Customer Support Analyst Jobs in Chicago, IL (NOW HIRING)

Ripple

Client Support Analyst

Chicago, IL

We are hiring a Client Support Analyst to join our expanding Global team. You will serve as the ... Partner with Customer Success, Account Managers and Solutions teams to tackle nuanced client ...

Ripple

Client Support Analyst

Chicago, IL · On-site

$92K - $110K/yr

We are hiring a Client Support Analyst to join our expanding Global team. You will serve as the ... Partner with Customer Success, Account Managers and Solutions teams to tackle nuanced client ...

Experian

Client Support Analyst

Schaumburg, IL · Remote

The Client Support Analyst (CSA) is a client-facing, multi-functional role responsible for ... The CSA reports to the Director of Customer Success and works remotely. What you'll do: * Oversee ...

Experian

Client Support Analyst

Schaumburg, IL · On-site +1

$80K - $139K/yr

The Client Support Analyst (CSA) is a client-facing, multi-functional role responsible for ... The CSA reports to the Director of Customer Success and works remotely. What you'll do: * Oversee ...

Experian

Client Support Analyst

Schaumburg, IL · Remote

The Client Support Analyst (CSA) is a client-facing, multi-functional role responsible for ... The CSA reports to the Director of Customer Success and works remotely. What you'll do: * Oversee ...

Wintrust

Support Analyst

Rosemont, IL · On-site

$50K - $55K/yr

... Overview The Support Analyst provides first-line IT support and troubleshooting to Wintrust ... Responsible for providing technical guidance to customers in response to service requests and ...

Caterpillar

Digital Tech Support Analyst

Chicago, IL · On-site

$99K - $133K/yr

Provide Worldwide support for overall performance (including reliability, durability ... Report in all forms from customers, dealers, industry reps and subsidiaries. Analyze and ...

Dlapiper

Litigation Support Analyst

Chicago, IL · Hybrid

$46.15 - $73.38/hr

... customer satisfaction. Must have demonstrated proficiency in the entire litigation support process ... Strong analytical and problem-solving skills are required to resolve complex issues using ...

Coinflow

Operations Support Analyst

Chicago, IL · On-site

$70K - $100K/yr

Maintain CRM integrity and ensure data stays accurate and up to date. * Track deal pipeline and ... support customers. * Exceptional organizational skills with a process-first mindset - you enjoy ...

AMF Bakery

Customer Support Engineer

Elk Grove Village, IL · On-site

$35 - $38/hr

... support AMF customers while they are experiencing breakdown or other technical issues. The ideal ... Analyze service visit reports to ensure recommendations have been executed (including parts sales)

TOGA Technology

Be Seen First

Entry Level Technical Support Analyst

Naperville, IL · On-site

$16 - $18/hr

Position Summary TOGA Technology is looking for a Technical Support Analyst to support our retail ... Your excellent knowledge of troubleshooting and customer service skills will bring you success.

Interactive Brokers

API Support Analyst I

Chicago, IL · On-site

$65K - $75K/yr

As a Level 1 API Support Analyst at Interactive Brokers (IBKR), you will be the first point of ... Customer-service oriented mindset * Ability to work in a fast-paced environment Desired Attributes

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Customer Support Analyst information

See Chicago, IL salary details

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How much do customer support analyst jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for customer support analyst in Chicago, IL is $28.76, according to ZipRecruiter salary data. Most workers in this role earn between $21.06 and $40.87 per hour, depending on experience, location, and employer.

What is a customer support analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.

What does a customer support analyst do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What are the key skills and qualifications needed to thrive as a customer support analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a customer support analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
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Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $59,825 per year, or $28.8 per hour.

Client Support Analyst

Ripple

Chicago, IL

Full-time

Posted 4 days ago

Job description

THE WORK:

Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed with the latest technology, Ripple Treasury empowers organizations on their path to strategic treasury. It enables total access to cash, liquidity, payments, and financial risk management.

We are hiring a Client Support Analyst to join our expanding Global team. You will serve as the main support contact for clients using our treasury management software. Your responsibilities involve addressing client issues and inquiries promptly and professionally. You will collaborate with various teams to deliver expert client solutions. This role offers outstanding exposure to the financial risk management approaches of leading international organizations.

WHAT YOU'LL DO: 

Own the Client Experience

Be the first line of support and a trusted partner to our clients-internally and externally. You'll deliver fast, thoughtful, and high-quality resolutions that build confidence and long-term relationships.

  • Act as Tier 1 Support, ensuring every client interaction is responsive, knowledgeable, and solution-focused
  • Troubleshoot and resolve issues with urgency and clarity, keeping clients informed every step of the way
  • Prioritize and manage incoming requests to consistently meet SLAs and exceed expectations

Dive Into Technical Operations

Get hands-on with the systems and workflows that power our platform and client success. You'll play a key role in keeping operations running smoothly while continuously improving how we support and scale.

  • Diagnose and resolve issues related to payment formats and extracts, connectivity (inbound/outbound), and Alliance Lite 2
  • Manage RSA and Symantec credentials

Collaborate and Influence

Work cross-functionally to solve complex problems, improve processes, and elevate the overall client experience.

  • Partner with Customer Success, Account Managers and Solutions teams to tackle nuanced client challenges and ensure clients are successfully onboarded and transitioned to Client Support
  • Escalate to Development with clear, well-documented insights when deeper investigation is needed
  • Identify trends in client issues and provide actionable feedback to drive product and process improvements

WHAT YOU'LL BRING: 

You're curious, solutions-driven, and thrive in a fast-paced, technical environment where no two days are the same.

  • Experience in B2B technical support, ideally in a SaaS environment
  • Comfort working with APIs, bank connectivity, and payment formats
  • Strong analytical and problem-solving abilities with the capability to assess complex issues, identify root causes, and make informed decisions in a fast-paced environment
  • Familiarity with treasury, banking, or accounting concepts (a big advantage)
  • Confidence operating in ambiguity-especially when documentation is limited
  • A proactive mindset with a passion for continuous learning and improvement
  • Passionate about delivering a high-quality customer experience through responsive support, clear communication, and a solutions-oriented mindset
What sets you apart:
  • You think critically and communicate clearly, breaking down complex issues into actionable solutions
  • You're highly organized and can juggle competing priorities without dropping the ball
  • You build trust easily and know how to balance client advocacy with sound judgment
  • You sweat the details and take pride in getting things right

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