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Customer Support Analyst Jobs in Chicago, IL (NOW HIRING)

Experian

Client Support Analyst

Schaumburg, IL · Remote

The Client Support Analyst (CSA) is a client-facing, multi-functional role responsible for ... The CSA reports to the Director of Customer Success and works remotely. What you'll do: * Oversee ...

Experian

Client Support Analyst

Schaumburg, IL · On-site +1

$80K - $139K/yr

The Client Support Analyst (CSA) is a client-facing, multi-functional role responsible for ... The CSA reports to the Director of Customer Success and works remotely. What you'll do: * Oversee ...

Experian

Client Support Analyst

Schaumburg, IL · Remote

The Client Support Analyst (CSA) is a client-facing, multi-functional role responsible for ... The CSA reports to the Director of Customer Success and works remotely. What you'll do: * Oversee ...

Wintrust

Support Analyst

Rosemont, IL · On-site

$50K - $55K/yr

... Overview The Support Analyst provides first-line IT support and troubleshooting to Wintrust ... Responsible for providing technical guidance to customers in response to service requests and ...

Wintrust

Support Analyst

Rosemont, IL · On-site

$50K - $55K/yr

... Overview The Support Analyst provides first-line IT support and troubleshooting to Wintrust ... Responsible for providing technical guidance to customers in response to service requests and ...

Caterpillar

Digital Tech Support Analyst

Chicago, IL · On-site

$99K - $133K/yr

Provide Worldwide support for overall performance (including reliability, durability ... Report in all forms from customers, dealers, industry reps and subsidiaries. Analyze and ...

Dlapiper

Litigation Support Analyst

Chicago, IL · Hybrid

$46.15 - $73.38/hr

... customer satisfaction. Must have demonstrated proficiency in the entire litigation support process ... Strong analytical and problem-solving skills are required to resolve complex issues using ...

Coinflow

Operations Support Analyst

Chicago, IL · On-site

$70K - $100K/yr

Maintain CRM integrity and ensure data stays accurate and up to date. * Track deal pipeline and ... support customers. * Exceptional organizational skills with a process-first mindset - you enjoy ...

TOGA Technology

Be Seen First

Entry Level Technical Support Analyst

Naperville, IL · On-site

$16 - $18/hr

Position Summary TOGA Technology is looking for a Technical Support Analyst to support our retail ... Your excellent knowledge of troubleshooting and customer service skills will bring you success.

Interactive Brokers

API Support Analyst I

Chicago, IL · On-site

$65K - $75K/yr

As a Level 1 API Support Analyst at Interactive Brokers (IBKR), you will be the first point of ... Customer-service oriented mindset * Ability to work in a fast-paced environment Desired Attributes

Flywire

Customer Support Specialist

Chicago, IL

$18.50 - $25/hr

The CS1 role is the first line of support for our hospitality/e-commerce customers-triaging tickets ... Familiarity with Jira, DataDog, browser developer tools, and analyzing logs or error messages.

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All JobsCustomer Support Analyst JobsCustomer Support Analyst Jobs in Chicago, IL

Customer Support Analyst information

See Chicago, IL salary details

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How much do customer support analyst jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for customer support analyst in Chicago, IL is $28.76, according to ZipRecruiter salary data. Most workers in this role earn between $21.06 and $40.87 per hour, depending on experience, location, and employer.

What is a customer support analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.

What does a customer support analyst do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What are the key skills and qualifications needed to thrive as a customer support analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a customer support analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
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The top searched job categories for Customer Support Analyst jobs in Chicago, IL are:

Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $59,825 per year, or $28.8 per hour.

Client Support Analyst

Experian

Schaumburg, IL • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

The Client Support Analyst (CSA) is a client-facing, multi-functional role responsible for supporting one of Experian's highest-profile partners during time-sensitive and compliance-critical year-end operations. You will extend beyond basic support—it combines client relationship management, data oversight, project management, technical system fluency, and production accuracy. The CSA reports to the Director of Customer Success and works remotely.

What you'll do:

  • Oversee end-to-end client case management, including tracking, prioritization, status communication, and documentation across multiple systems.
  • Support year-end tax form processing by validating, formatting, QA'ing, and delivering files for W-2 GU, VI, PR, 1099 (M, R, NEC), and Canadian forms (T4, T4A, RL-1), while identifying and resolving file formatting issues.
  • Serve as a primary client contact by participating in status meetings, leading calls, presenting updates, and providing high-touch communication and client-facing summaries.
  • Use multiple systems and tools, including Salesforce (SFDC), Smartsheet, Excel, internal proprietary platforms, and shared team trackers to manage client deliverables and case activity.
  • Troubleshoot production, data, and processing issues independently while collaborating with our teams and partners to provide a seamless, accurate, and error-free year-end experience.
  • Support peak year-end processing demands from October through February, including extended hours, occasional evenings and weekends, and accelerated case turnaround expectations.
Qualifications
  • 5+ years of experience working in Client Services
  • Advanced skills in Customer Success metrics
  • Experience working directly with enterprise-level clients or partners in regulated industries
  • Experience with payroll in US and CAN tax forms (W2, 1099, PR, T4 RL1)
  • Experience with tax year-end processing, data-heavy client services, client billing and contract review
  • Experience leading training and presentations with clients
  • Advanced Excel skills (can maintain complex spreadsheets), Salesforce, and Smartsheet knowledge

Additional Information

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose-driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Benefits/Perks:

  • Great compensation package and bonus plan
  • Core benefits including full medical, dental, vision, and matching 401K
  • Fully remote environment
  • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

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