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Customer Support Analyst Jobs in Chicago, IL (NOW HIRING)

RLDatix

Customer Support Analyst

Chicago, IL · On-site

Customer Support Analyst RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations ...

RLDatix

Customer Support Analyst

Chicago, IL · On-site

Customer Support Analyst RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations ...

RLDatix

Customer Support Analyst

Chicago, IL · On-site

Customer Support Analyst RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations ...

Ripple

Client Support Analyst

Chicago, IL · On-site

We are hiring a Client Support Analyst to join our expanding Global team. You will serve as the ... Partner with Customer Success, Account Managers and Solutions teams to tackle nuanced client ...

Ripple

Client Support Analyst

Chicago, IL · On-site

$92K - $110K/yr

We are hiring a Client Support Analyst to join our expanding Global team. You will serve as the ... Partner with Customer Success, Account Managers and Solutions teams to tackle nuanced client ...

Ripple

Client Support Analyst

Chicago, IL · On-site

$63 - $76/hr

We are hiring a Client Support Analyst to join our expanding Global team. You will serve as the ... Partner with Customer Success, Account Managers and Solutions teams to tackle nuanced client ...

Experian

Client Support Analyst

Schaumburg, IL · Remote

The Client Support Analyst (CSA) is a client-facing, multi-functional role responsible for ... The CSA reports to the Director of Customer Success and works remotely. What you'll do: * Oversee ...

360 IT Professionals

murex support analyst

Chicago, IL · On-site

Contribute to customer and support analyst "how to" documentation, knowledge base articles, and internal troubleshooting guides. * Ability to prioritize tasks and manage time effectively under time ...

Caterpillar

Digital Tech Support Analyst

Chicago, IL · On-site

$99K - $133K/yr

Provide Worldwide support for overall performance (including reliability, durability ... Report in all forms from customers, dealers, industry reps and subsidiaries. Analyze and ...

Skadden, Arps...LLP

Technology Support Analyst

Chicago, IL · On-site

$80 - $90/hr

The Analyst provides technology support for software, hardware, infrastructure, network services ... They deliver high‑level customer service, accurate reporting, and collaborate with local and ...

New

AMF Bakery

Customer Support Engineer

Elk Grove Village, IL · On-site

$35 - $38/hr

... support AMF customers while they are experiencing breakdown or other technical issues. The ideal ... Analyze service visit reports to ensure recommendations have been executed (including parts sales)

Dlapiper

Litigation Support Analyst

Chicago, IL · Hybrid

$46.15 - $73.38/hr

... customer satisfaction. Must have demonstrated proficiency in the entire litigation support process ... Strong analytical and problem-solving skills are required to resolve complex issues using ...

Caterpillar Brazil

Digital Tech Support Analyst

Chicago, IL · On-site

$99.84 - $133.81/hr

## Digital Tech Support AnalystApplylocations: Chicago, Illinoistime type: Full timeposted on: Posted ... Report in all forms from customers, dealers, industry reps and subsidiaries. Analyze and ...

New

Coinflow

Operations Support Analyst

Chicago, IL · On-site

$70K - $100K/yr

Maintain CRM integrity and ensure data stays accurate and up to date. * Track deal pipeline and ... support customers. * Exceptional organizational skills with a process-first mindset - you enjoy ...

Flywire

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

The CS1 role is the first line of support for our hospitality/e-commerce customers--triaging ... Familiarity with Jira, DataDog, browser developer tools, and analyzing logs or error messages.

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All JobsCustomer Support Analyst JobsCustomer Support Analyst Jobs in Chicago, IL

Customer Support Analyst information

See Chicago, IL salary details

$12

$28

$41

How much do customer support analyst jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer support analyst in Chicago, IL is $28.78, according to ZipRecruiter salary data. Most workers in this role earn between $21.06 and $40.91 per hour, depending on experience, location, and employer.

What is a customer support analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.

What does a customer support analyst do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What are the key skills and qualifications needed to thrive as a customer support analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a customer support analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
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What are popular job titles related to Customer Support Analyst jobs in Chicago, IL?

For Customer Support Analyst jobs in Chicago, IL, the most frequently searched job titles are:

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The top searched job categories for Customer Support Analyst jobs in Chicago, IL are:

Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $59,825 per year, or $28.8 per hour.

Customer Support Analyst

RLDatix

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Customer Support Analyst
RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.
Job Description
RLDatix (RLD) is on a mission to help raise the standard of care...everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.
Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare...every day.
We're searching for a North America based Customer Support Analyst to join our Customer Support team, so that we can provide strong technical expertise to resolve customer issues across the full support experience, ensuring swift and effective solutions. The Customer Support Analyst will apply strong analytical skills, deliver concise technical guidance, and contribute to continuous process improvements that enhance both team performance and customer satisfaction.
How You'll Spend Your Time
  • Manage customer issues from initial contact through resolution, delivering clear communication, timely follow-up, and a positive customer experience.

  • Troubleshoot and resolve technical issues using structured troubleshooting, product knowledge, support tools, knowledge base resources, and established procedures

  • Create and maintain customer-facing knowledge base content and internal support notes from approved solution steps, workarounds, FAQs, recurring issues, and resolved cases

  • Capture suspected defects, recurring issues, troubleshooting steps, and solution paths so they can be reviewed, escalated, reused, and used to support team knowledge sharing

  • Recognize customer impact, urgency, and escalation triggers, then coordinate escalation handoffs by sharing clear case details, troubleshooting history, customer context and recommended next steps

What Kind of Things We're Most Interested in You Having
  • Previous experience in a customer support role for a software company, ideally within healthcare

  • Proven success communicating effectively with customers

  • Strong troubleshooting and problem-solving skills

  • Sincere interest in learning new technologies, support tools, AI-enabled capabilities, and product functionality

  • A knack for working collaboratively within a fast-paced, customer-centric environment

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.
RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.
As part of RLDatix's commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don't hesitate to send a note to accessibility@rldatix.com.
Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.
Skills & Requirements Qualifications

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