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Offline Customer Support Jobs (NOW HIRING)

Nuvo

Customer Support

Manhattan, NY · On-site

$80K - $140K/yr

Customer Support Nuvo is building the infrastructure that powers trade in the physical goods ... Most of these businesses still operate through offline networks, held together by fragmented ...

Nuvo

Customer Support

San Francisco, CA · On-site

$80K - $140K/yr

Customer Support Nuvo is building the infrastructure that powers trade in the physical goods ... Most of these businesses still operate through offline networks, held together by fragmented ...

Nuvo

Customer Support

Denver, CO · On-site

$80K - $140K/yr

Customer Support Nuvo is building the infrastructure that powers trade in the physical goods ... Most of these businesses still operate through offline networks, held together by fragmented ...

Kapitus

Offline Media Marketing Manager

New York, NY · Remote

$62K - $100K/yr

... measurable customer acquisition and brand lift through offline media channels. · Strong ... To support your long-term financial goals, the company provides a 25% match on your contributions ...

Orbia

Offline Operator

Salt Lake City, UT · On-site

$21.50/hr

The successful candidate will be a multi-tasker that can assist in meeting the customer demand ... Support!! • Tuition, Fitness, Safety Boots & Safety Glasses Reimbursement!! Our Offer: The ...

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American Ambulance

Support Services Technician

Fresno, CA · On-site

$874.72 - $901.12/wk

... offline, and decontaminating and preparing various equipment for use. This position is an ... Maintain building cleanliness as directed by the CSR Supervisor. * Assist the CSR Supervisor with ...

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Offline Customer Support information

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How much do offline customer support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for offline customer support in the United States is $21.77, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.80 per hour, depending on experience, location, and employer.

What is an offline customer support representative?

An Offline Customer Support representative assists customers by handling their queries, complaints, and requests through non-real-time channels such as email, postal mail, or ticketing systems, rather than through live chat or phone calls. They are responsible for providing solutions, processing requests, and ensuring customer satisfaction outside of direct, live interactions. This role often involves documenting issues, following up with customers, and collaborating with other departments to resolve concerns efficiently. Offline support is crucial for customers who prefer written communication or when issues require detailed investigation.

What is the difference between Offline Customer Support vs Online Customer Support?

AspectOffline Customer SupportOnline Customer Support
Work EnvironmentIn-person, face-to-face interactions at physical locationsRemote, via chat, email, or web-based platforms
Required SkillsCommunication, interpersonal skills, product knowledgeTechnical skills, typing speed, digital communication
Tools UsedPhone, in-person devices, CRM softwareLive chat software, email clients, social media
Customer InteractionDirect, personal engagementIndirect, digital communication

Offline Customer Support involves face-to-face interactions at physical locations, focusing on personal engagement, while Online Customer Support is conducted remotely through digital channels. Both roles require strong communication skills, but differ in tools and interaction methods.

What are the key skills and qualifications needed to thrive as an offline customer support representative?

To thrive as an Offline Customer Support Representative, you need strong written communication, problem-solving abilities, and a good understanding of the company's products or services, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing tools, and office software is commonly required. Attention to detail, patience, and a customer-centric attitude help set top performers apart in this role. These skills and qualities are crucial for efficiently resolving customer issues, maintaining satisfaction, and ensuring clear, effective communication through non-voice channels.

How does the offline customer support role typically interact with other departments to resolve customer issues?

Offline Customer Support professionals frequently collaborate with teams such as technical support, logistics, and sales to address and resolve customer concerns that cannot be handled in real-time. This often involves following up on tickets, escalating complex issues to specialized departments, and ensuring that customers receive timely updates. Effective communication and coordination are essential, as the role acts as a bridge between the customer and internal teams to provide seamless support and maintain customer satisfaction.
More about Offline Customer Support jobs
What job categories do people searching Offline Customer Support jobs look for? The top searched job categories for Offline Customer Support jobs are:
Offline Customer Support jobs near you
Infographic showing various Offline Customer Support job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $45,281 per year, or $21.8 per hour.

Customer Service Representative | Offline Support

Customer Operations

Bradenton, FL • On-site

$20/hr

Other

Re-posted 2 days ago

Job description

Offline Customer Support Specialist At Spectrum

New hire class begins on Friday September 11th! The pay for this 100% onsite position is $20.00/hour. We also have a shift differential of $.75 per hour that you will be eligible for if you select a work shift that begins after 11:00am.

Reliable. Team player. Multi-tasker. Critical-thinker. If this sounds like you, you can thrive as an Offline Customer Support Specialist at Spectrum.

Responsibilities

As an Offline Customer Support, you'll complete offline tasks that support our Customer Operations. In this essential, entry level role, you'll guarantee that people, process, and technology are effectively supporting the customer and the operational business rules. Your support of our team will make a positive impact on customers and the company every day.

What our customer support specialists enjoy most:

  • Identifying, analyzing, and correcting errors on customer accounts within multiple systems
  • Owning special requests and research needs that contribute to the success of the team and ultimately enhance the customer experience
  • Completing offline and back office support tasks, such as customer mailings or call logs
  • Interacting with customers and coworkers to ensure accuracy of information and requests
  • Representing a Fortune 100 company and being part of a supportive team

We're a large organization with bustling 24/7 call centers offering a variety of shifts. Throughout your shift, you'll be responsible for contacting customers to gather missing information, resolving complex customer requests, and analyzing audit or error reports. If you like being busy and are up for the challenge, this is a great role to start your Spectrum career.

Qualifications

What you'll bring to Spectrum:

Required qualifications:

  • Education: High school diploma or equivalent
  • Schedule: A flexible work schedule may be required
  • Language: Ability to read, write, speak and understand English

Preferred qualifications:

  • Experience: 1+ years of customer service, retail, transaction-based support environment, or related customer-facing experience; cable or related telecommunications/broadband industry experience
  • Knowledge of: Cable industry products and services, cable billing systems (CSG/ICOMS)
  • Technical skills: MS Office, computer savvy, data entry
  • Skills: Effective communication, multi-tasking, time management, problem-solving
  • Abilities: Organized, detail-oriented, adaptable, resourceful, team player, resilient
  • Language: Bilingual (English and Spanish)

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