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Mandarin Customer Service Representative Jobs (NOW HIRING)

Hoya Insurance Agency Inc

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Insurance Customer Service Representative

San Gabriel, CA · On-site

$15.50 - $25/hr

The Customer Service Representative is the first point of contact for customers and responsible for ... No Company Description Bilingual Mandarin and/or Bilingual Spanish Preferred.

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Mandarin Customer Service Representative information

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How much do mandarin customer service representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for mandarin customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Mandarin Customer Service Representative position, and why are they important?

To thrive as a Mandarin Customer Service Representative, you need fluency in both Mandarin and English, excellent communication abilities, and prior customer service experience. Familiarity with CRM software, call center telephony systems, and ticketing platforms is highly valuable for managing customer inquiries efficiently. Outstanding problem-solving skills, patience, and cultural sensitivity enable you to connect with customers and resolve issues effectively. These skills ensure positive customer interactions, foster loyalty, and contribute to overall organizational success.

What are the typical daily responsibilities of a Mandarin Customer Service Representative?

Mandarin Customer Service Representatives handle incoming calls, emails, and chat inquiries from Mandarin-speaking customers, assisting with questions, troubleshooting issues, and providing product or service information. They are responsible for accurately logging interactions and following up on unresolved cases using customer relationship management (CRM) software. In addition, they collaborate with other departments, such as technical support or sales, to ensure comprehensive solutions for customers. This role often involves working in a team environment, where sharing knowledge and best practices helps maintain high-quality service standards.

What is a Mandarin Customer Service Representative job?

A Mandarin Customer Service Representative assists customers by providing support in both Mandarin and English. They handle inquiries, resolve issues, and ensure customer satisfaction through phone, email, or chat. This role is common in industries like e-commerce, travel, and finance, where bilingual support is needed. Strong communication skills, problem-solving abilities, and cultural understanding are essential for success in this position.

More about Mandarin Customer Service Representative jobs
What cities are hiring for Mandarin Customer Service Representative jobs? Cities with the most Mandarin Customer Service Representative job openings:
What are the most commonly searched types of Mandarin Customer Service Representative jobs? The most popular types of Mandarin Customer Service Representative jobs are:
What states have the most Mandarin Customer Service Representative jobs? States with the most job openings for Mandarin Customer Service Representative jobs include:
What job categories do people searching Mandarin Customer Service Representative jobs look for? The top searched job categories for Mandarin Customer Service Representative jobs are:
Mandarin Customer Service Representative jobs near you
Infographic showing various Mandarin Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 78% Full Time, 21% Part Time, and 1% Temporary. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Mandarin Customer Support Representative - Taiwan

Mandarin Customer Support Representative - Taiwan

ASEA

Pleasant Grove, UT

$15.25 - $19.50/hr

Other

Posted 10 days ago

Job description

ASEA Taiwan is looking for a talented and enthusiastic English & Mandarin-speaking - Associate Support Representative to join our team. ASEA, a global leader in cellular health, is dedicated to providing a sustainable lifestyle by delivering high-quality health products through a direct-selling distribution model. ASEA offers first-to-market products that affect health at the genetic level. Working perks include working in a brand new, very cool, office space coupled with great opportunities for personal and professional growth.
This position is located in Taipei Taiwan in our office location. Working hours are 9am-6pm.
There will be a training portion for the first 4 weeks - Training hours are 8am-4pm until training is completed.
SUMMARY:
The Call Center assists ASEA Brand Partners and customers on will call services, inbound and outbound phone calls. This position will resolve problems, answer inquiries, and act as an information source for associates in English and Mandarin (any other language such as Cantonese will be an added advantage)
CALL CENTER RESPONSIBILITIES:

  • Answer phone and email inquiries and resolve concerns by clarifying root problems, researching answers, providing information, and exploring alternative solutions.
  • Provide customers with product and service information.
  • Fulfill requests, complete transactions, and enter new customer information into the system accurately.
  • Follow up to customer calls and escalate unresolved problems where necessary.
  • Update job knowledge by participating in training and educational opportunities.
  • Work as an integral part of the call center team.
  • Follow all call documentation requirements.
  • Other duties as assigned. (Translations, CBEC/HK projects)
QUALIFICATIONS:
  • High school diploma or equivalent.
  • Fluent in business-related English & Mandarin. Other languages a plus (verbal, written, comp).
  • Previous experience in customer service and retail operation.
  • Experience with Direct Sales or Network Marketing industry strongly preferred.
  • Strong communication and organizational skills.
  • Able to work independently and be an adapt problem solver.
  • Shift working hours will be required at later stage.
  • Friendly, flexible, dependable, and professional.
  • Great attention to detail and ability to multitask.
  • Computer literate in Microsoft Office, internet, and CRMs.

If you'd like to be part of a great team, are ready to take on a challenge and make a difference within our company, apply today. We offer a competitive wage.

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