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My Asian Nanny

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Bilingual Mandarin Customer Service Coordinator

Monterey Park, CA · On-site

$19 - $23/hr

We are currently looking for a Mandarin-speaking Customer Service Coordinator to assist families and caregivers during the nanny matching process. This role is perfect for someone who: * Enjoys ...

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How much do mandarin customer service representative jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for mandarin customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Mandarin Customer Service Representative position, and why are they important?

To thrive as a Mandarin Customer Service Representative, you need fluency in both Mandarin and English, excellent communication abilities, and prior customer service experience. Familiarity with CRM software, call center telephony systems, and ticketing platforms is highly valuable for managing customer inquiries efficiently. Outstanding problem-solving skills, patience, and cultural sensitivity enable you to connect with customers and resolve issues effectively. These skills ensure positive customer interactions, foster loyalty, and contribute to overall organizational success.

What are the typical daily responsibilities of a Mandarin Customer Service Representative?

Mandarin Customer Service Representatives handle incoming calls, emails, and chat inquiries from Mandarin-speaking customers, assisting with questions, troubleshooting issues, and providing product or service information. They are responsible for accurately logging interactions and following up on unresolved cases using customer relationship management (CRM) software. In addition, they collaborate with other departments, such as technical support or sales, to ensure comprehensive solutions for customers. This role often involves working in a team environment, where sharing knowledge and best practices helps maintain high-quality service standards.

What is a Mandarin Customer Service Representative job?

A Mandarin Customer Service Representative assists customers by providing support in both Mandarin and English. They handle inquiries, resolve issues, and ensure customer satisfaction through phone, email, or chat. This role is common in industries like e-commerce, travel, and finance, where bilingual support is needed. Strong communication skills, problem-solving abilities, and cultural understanding are essential for success in this position.

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What are the most commonly searched types of Mandarin Customer Service Representative jobs? The most popular types of Mandarin Customer Service Representative jobs are:
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Mandarin Customer Service Representative jobs near you
Infographic showing various Mandarin Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Bilingual Mandarin Customer Service Coordinator

Bilingual Mandarin Customer Service Coordinator

My Asian Nanny

Monterey Park, CA • On-site

$19 - $23/hr

Full-time

PTO

Posted 4 days ago

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Job description

My Asian Nanny is a growing childcare placement agency helping families across the United States find trusted postpartum nannies and newborn care specialists.

We are currently looking for a Mandarin-speaking Customer Service Coordinator to assist families and caregivers during the nanny matching process.

This role is perfect for someone who:

  • Enjoys helping families
  • Is organized and detail-oriented
  • Communicates clearly in Mandarin and English
  • Likes working in a friendly team environment

This is a stable full-time office position located in Monterey Park.

⭐ 我们正在招聘会说中文的客户服务协调员

My Asian Nanny 是一家快速发展的母婴护理中介公司,帮助全美家庭寻找专业月嫂和育儿护理人员。

我们正在招聘 普通话 / 英语双语客户服务协调员,协助客户和护理人员完成匹配与安排。

工作地点:Monterey Park 办公室(需要到岗工作)

⭐ Job Responsibilities | 工作内容

  • Answer incoming calls and assist families with service inquiries
  • 接听电话并协助客户咨询
  • Communicate with families and nannies via phone, text, email, and WeChat
  • 通过电话、短信、邮件和微信与客户及月嫂沟通
  • Conduct intake interviews with families and nanny applicants
  • 与客户及申请的护理人员进行初步沟通
  • Schedule nanny interviews and manage appointment calendars
  • 安排月嫂面试并管理日程
  • Match qualified nanny candidates with family needs
  • 根据客户需求匹配合适护理人员
  • Maintain CRM records and application information
  • 维护客户和申请者信息
  • Provide follow-up support to families during the hiring process
  • 在匹配过程中持续跟进客户

⭐ Qualifications | 任职要求

  • Fluent in Mandarin Chinese and English
  • 普通话和英语流利
  • 2+ years experience in customer service or office administration
  • 至少2年客服或办公室经验
  • Strong communication and interpersonal skills
  • 良好的沟通能力
  • Comfortable using WeChat and Microsoft Office
  • 熟悉微信和办公软件
  • Organized, responsible, and detail-oriented
  • 做事认真、细心、有责任心
  • Must be authorized to work in the U.S.
  • 需合法在美国工作
  • Must be able to work in person in Monterey Park
  • 需要到办公室工作

⭐ Compensation & Benefits

  • $19 – $22 per hour + monthly bonuses
  • Paid training
  • Medical, dental, and vision insurance (after probation)
  • Career growth opportunities
  • Friendly and supportive work environment

⭐ Why Work With Us?

  • Stable long-term position
  • Consistent schedule and predictable hours
  • Friendly team atmosphere
  • Opportunity to help families during an important time in their lives
  • Potential to grow into Senior Coordinator or Operations roles

⭐ How to Apply

Please submit:

  • Your resume
  • A short message confirming:

"I am fluent in Mandarin and English."

My Asian Nanny
Monterey Park, CA

Job Type: Full-time


Work Location

Monterey Park, CA (In person)

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