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Customer Service Representative Car Dealership Jobs

Hopkins Ford

Customer Service Representative

Elgin, IL · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, your responsibilities include answering phone calls, texts, online chats, and emails from customers interested in buying a vehicle at your car dealership. In ...

Hopkins Ford

Customer Service Representative

Elgin, IL · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, your responsibilities include answering phone calls, texts, online chats, and emails from customers interested in buying a vehicle at your car dealership. In ...

Hopkins Ford

Customer Service Representative

Elgin, IL · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, your responsibilities include answering phone calls, texts, online chats, and emails from customers interested in buying a vehicle at your car dealership. In ...

Car Guys Inc.

Dealership Service Manager

Fruitland Park, FL · On-site

$160K - $220K/yr

Must have a customer focused mindset Automotive Parts and Service Director, Dealership Parts and Service Director, Automotive dealership parts and service director, Car Dealership Parts and service ...

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How much do customer service representative car dealership jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer service representative car dealership in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a customer service representative do at a car dealership?

A Customer Service Representative at a car dealership assists customers with inquiries about vehicles, services, and dealership policies. They handle phone calls, emails, and in-person visits, helping customers schedule test drives, service appointments, and resolve any concerns or complaints. Additionally, they may help process paperwork, follow up with clients, and ensure a positive customer experience throughout the sales or service process.

What are the key skills and qualifications needed to thrive as a customer service representative at a car dealership?

To thrive as a Customer Service Representative at a car dealership, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, dealership management systems, and sometimes basic automotive knowledge are typically required. Outstanding interpersonal skills, patience, and a positive attitude help you build rapport with customers and handle challenging situations. These skills and qualities are crucial for ensuring customer satisfaction, repeat business, and smooth dealership operations.

What are some typical challenges faced by a customer service representative at a car dealership, and how can they be managed?

Customer Service Representatives at car dealerships often handle high volumes of customer inquiries, which can range from vehicle availability to service appointments. Managing customer expectations and resolving complaints, especially during peak sales periods, can be challenging. Success in this role often depends on effective communication, staying organized, and working closely with sales and service teams to provide accurate information. Seeking support from colleagues and utilizing dealership CRM systems can help manage these challenges efficiently.

What is the difference between Customer Service Representative Car Dealership vs Sales Associate Car Dealership?

AspectCustomer Service Representative Car DealershipSales Associate Car Dealership
Primary RoleAssist customers with service inquiries, scheduling, and supportEngage customers to sell vehicles and close sales
Required SkillsCustomer service, communication, problem-solvingSales techniques, product knowledge, negotiation
Work EnvironmentService department, customer loungeShowroom, sales floor
CredentialsHigh school diploma, customer service experienceHigh school diploma, sales experience often preferred

While both roles work within the car dealership industry, Customer Service Representatives focus on supporting existing customers with service needs, whereas Sales Associates actively seek new sales and customer acquisition. Understanding these differences helps job seekers identify the right career path within automotive retail.

How can I work at a customer service representative car dealership with no experience?

To become a customer service representative at a car dealership with no experience, focus on developing strong communication and problem-solving skills, and consider completing a basic customer service or sales training course. Entry-level positions often require a high school diploma or equivalent and may provide on-the-job training to learn dealership systems and customer interaction protocols.

How to become a customer service representative at a car dealership?

To become a customer service representative at a car dealership, candidates typically need a high school diploma or equivalent, strong communication skills, and experience in customer service or sales. Familiarity with automotive products and basic computer skills are also beneficial, and some dealerships may require or prefer relevant certifications or training programs.
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Customer Service Representative Car Dealership jobs near you

Customer Service Representative - Car Wash

Turbo Tide Car Wash

Pueblo, CO • On-site

$15.16 - $16.50/hr

Full-time

Medical, Retirement, PTO

Posted 3 days ago

New

Job description

Description
Turbo Tide Car Wash we aim to take car washing to new heights! Our washes feature the latest in car wash technology, including the innovative and super-smooth flat belt conveyor, license plate recognition, camera-guided loading systems, fully integrated mobile app, and convenient and customer-friendly platforms. We are looking for friendly, energetic sales associates to help us fulfill our mission to spread happiness and make the world a cleaner place, one car wash at a time.
Benefits for the Sales Associates include competitive pay, commissions, paid time off, health insurance, 401k, professional uniforms with laundry service and free car washes. If you are looking for an opportunity with a growing company that provides training and development opportunities for motivated employees, submit your job application today!
The Sales Associates reports to the General Manager and is trained to assist with all aspects of the car wash operation, including guiding cars on to the conveyor, cleaning duties, and up-selling car wash customers at the kiosk.
The Sales Associates should have sales talent, excellent interpersonal skills, and a passion to advance oneself and the business are all required! The ability to work in a fast-paced environment and a desire to work outside are all necessities, too.
If you're looking to grow your skills and work in a high-energy environment where boredom doesn't exist, join us for this exciting opportunity!
Ideal candidates have experience as Car Wash Attendant, Car Wash Team Member, Wash Specialist, Car Wash Service, Crew Member, Express Wash Sales, Membership Sales, Customer Service Representative or Car Wash Associate.
Key Responsibilities of Sales Associates:
1. Sell car washes and unlimited memberships
2. Increase per-car average
3. Ensure excellent customer service
4. Facilitate resolution for customer complaints
5. Ensure services are completed to company standards

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