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Customer Service Representative Car Dealership Jobs

Hopkins Ford

Customer Service Representative

Elgin, IL

$15.75 - $21.50/hr

As a Customer Service Representative, your responsibilities include answering phone calls, texts, online chats, and emails from customers interested in buying a vehicle at your car dealership. In ...

Hopkins Ford

Customer Service Representative

Elgin, IL · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, your responsibilities include answering phone calls, texts, online chats, and emails from customers interested in buying a vehicle at your car dealership. In ...

Fenton Nissan West

Customer Service Representative

Ardmore, OK · On-site

$13.50 - $18.50/hr

... car options every day, we are bound to have something that will interest you. We have dealerships ... We are seeking a Customer Service Representative to join our team! You will be responsible for ...

Fenton Nissan West

Customer Service Representative

Ardmore, OK · On-site

$13.50 - $18.50/hr

... car options every day, we are bound to have something that will interest you. We have dealerships ... We are seeking a Customer Service Representative to join our team! You will be responsible for ...

Fenton Nissan West

Customer Service Representative

Houston, TX · On-site

$15.25 - $20.75/hr

... car options every day, we are bound to have something that will interest you. We have dealerships ... We are seeking a Customer Service Representative to join our team! You will be responsible for ...

Fenton Nissan West

Customer Service Representative

Houston, TX · On-site

$15.25 - $20.75/hr

... car options every day, we are bound to have something that will interest you. We have dealerships ... We are seeking a Customer Service Representative to join our team! You will be responsible for ...

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How much do customer service representative car dealership jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for customer service representative car dealership in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How much does a car salesman make on a $10,000 car?

A customer service representative at a car dealership typically earns a commission based on the profit margin or a percentage of the sale price. For a $10,000 car, commissions often range from 20% to 30% of the profit, which can vary depending on dealership policies and the salesperson's experience. Overall earnings also include base salary and bonuses, but commissions are a key component of income for sales roles.

What is a customer service representative at a dealership?

A customer service representative at a dealership is responsible for assisting customers with inquiries, scheduling service appointments, and providing information about vehicles and financing options. They often communicate via phone, email, or in person and need good communication and problem-solving skills to ensure customer satisfaction.

What is the difference between Customer Service Representative Car Dealership vs Sales Associate Car Dealership?

AspectCustomer Service Representative Car DealershipSales Associate Car Dealership
Primary RoleAssist customers with service inquiries, scheduling, and supportEngage customers to sell vehicles and close sales
Required SkillsCustomer service, communication, problem-solvingSales techniques, product knowledge, negotiation
Work EnvironmentService department, customer loungeShowroom, sales floor
CredentialsHigh school diploma, customer service experienceHigh school diploma, sales experience often preferred

While both roles work within the car dealership industry, Customer Service Representatives focus on supporting existing customers with service needs, whereas Sales Associates actively seek new sales and customer acquisition. Understanding these differences helps job seekers identify the right career path within automotive retail.

What are some typical challenges faced by a Customer Service Representative at a car dealership, and how can they be managed?

Customer Service Representatives at car dealerships often handle high volumes of customer inquiries, which can range from vehicle availability to service appointments. Managing customer expectations and resolving complaints, especially during peak sales periods, can be challenging. Success in this role often depends on effective communication, staying organized, and working closely with sales and service teams to provide accurate information. Seeking support from colleagues and utilizing dealership CRM systems can help manage these challenges efficiently.

What are the key skills and qualifications needed to thrive as a Customer Service Representative at a car dealership, and why are they important?

To thrive as a Customer Service Representative at a car dealership, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, dealership management systems, and sometimes basic automotive knowledge are typically required. Outstanding interpersonal skills, patience, and a positive attitude help you build rapport with customers and handle challenging situations. These skills and qualities are crucial for ensuring customer satisfaction, repeat business, and smooth dealership operations.

How much does a car salesman make on a $30k care?

A customer service representative at a car dealership typically does not earn commissions on vehicle sales; however, if referring to a car salesperson, their earnings on a $30,000 car usually include a commission of 20-30%, which amounts to $6,000 to $9,000 before taxes. Commission rates vary by dealership and sales experience, and many salespeople also receive a base salary or bonuses.

Is CSR a good entry level position?

A Customer Service Representative (CSR) at a car dealership is typically considered an entry-level role that requires strong communication and problem-solving skills. It provides valuable experience in customer interactions, sales support, and product knowledge, making it suitable for those starting their careers in the automotive or service industry.

What does a Customer Service Representative do at a car dealership?

A Customer Service Representative at a car dealership assists customers with inquiries about vehicles, services, and dealership policies. They handle phone calls, emails, and in-person visits, helping customers schedule test drives, service appointments, and resolve any concerns or complaints. Additionally, they may help process paperwork, follow up with clients, and ensure a positive customer experience throughout the sales or service process.
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Customer Service Representative Car Dealership jobs near you

Customer Service Representative

Hopkins Ford

Carol Stream, IL

$15.75 - $21.50/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 25 days ago

Job description

Customer Service Representative

As a Customer Service Representative, your responsibilities include answering phone calls, texts, online chats, and emails from customers interested in buying a vehicle at your car dealership. In many positions, you are the first point of contact with potential customers and work at the front desk to greet walk-in customers, answer questions, and provide assistance as needed. No car experience or education needed!

Competitive Pay

Training and mentorship program

Medical, Dental, Vision Plans

401(k) Savings Plan

Basic Life Insurance

Discounts on Products and Services

Flexible Schedules

Work Life Balance

Meet and greet customers in a professional manner in-person & on the phone

Process payments, invoice and other miscellaneous office duties

Provide basic information to callers who have general inquiries

Handle customer complaints with integrity and poise

Provide general administrative and clerical support including mailing, scanning, faxing and copying

Maintain office supplies for specific location

Excellent communication and organizational skills

Experience using Microsoft Office suite

Ability to work effectively with customers, vendors and employees while handling multiple tasks simultaneously

Willing to submit to a drug screen & background check

Hopkins Ford of Elgin in IL, close to South Elgin, Dundee, and Streamwood, is a new Ford dealership with used cars, financing, auto service and repairs, and genuine Ford parts. We want to be every customer's one-stop shop for all things automotive! We have the best selection of new and Certified Pre-Owned Fords and used cars in the area.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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