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Customer Service Representative Car Dealership Jobs

Hopkins Ford

Customer Service Representative

Carol Stream, IL · On-site

$15.75 - $21.50/hr

Customer Service Representative As a Customer Service Representative, your responsibilities include ... at your car dealership. In many positions, you are the first point of contact with potential ...

Hopkins Ford

Customer Service Representative

Elgin, IL · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, your responsibilities include answering phone calls, texts, online chats, and emails from customers interested in buying a vehicle at your car dealership. In ...

Hopkins Ford

Customer Service Representative

Elgin, IL

$15.75 - $21.50/hr

As a Customer Service Representative, your responsibilities include answering phone calls, texts, online chats, and emails from customers interested in buying a vehicle at your car dealership. In ...

Car Guys Inc.

Dealership Service Manager

Windham, NH · On-site

$100K - $150K/yr

Must have a customer focused mindset Automotive Parts and Service Director, Dealership Parts and Service Director, Automotive dealership parts and service director, Car Dealership Parts and service ...

Fenton Nissan West

Customer Service Representative

Ardmore, OK · On-site

$13.50 - $18.50/hr

... car options every day, we are bound to have something that will interest you. We have dealerships ... We are seeking a Customer Service Representative to join our team! You will be responsible for ...

Fenton Nissan West

Customer Service Representative

Houston, TX · On-site

$15.25 - $20.75/hr

... car options every day, we are bound to have something that will interest you. We have dealerships ... We are seeking a Customer Service Representative to join our team! You will be responsible for ...

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How much do customer service representative car dealership jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for customer service representative car dealership in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What's the hardest job at a car dealership?

The hardest job at a car dealership often is the sales associate or finance manager, as they handle high-pressure negotiations, meet sales targets, and manage customer relationships. These roles require strong communication skills, resilience, and the ability to work under stress in a fast-paced environment.

What is the difference between Customer Service Representative Car Dealership vs Sales Associate Car Dealership?

AspectCustomer Service Representative Car DealershipSales Associate Car Dealership
Primary RoleAssist customers with service inquiries, scheduling, and supportEngage customers to sell vehicles and close sales
Required SkillsCustomer service, communication, problem-solvingSales techniques, product knowledge, negotiation
Work EnvironmentService department, customer loungeShowroom, sales floor
CredentialsHigh school diploma, customer service experienceHigh school diploma, sales experience often preferred

While both roles work within the car dealership industry, Customer Service Representatives focus on supporting existing customers with service needs, whereas Sales Associates actively seek new sales and customer acquisition. Understanding these differences helps job seekers identify the right career path within automotive retail.

What are some typical challenges faced by a Customer Service Representative at a car dealership, and how can they be managed?

Customer Service Representatives at car dealerships often handle high volumes of customer inquiries, which can range from vehicle availability to service appointments. Managing customer expectations and resolving complaints, especially during peak sales periods, can be challenging. Success in this role often depends on effective communication, staying organized, and working closely with sales and service teams to provide accurate information. Seeking support from colleagues and utilizing dealership CRM systems can help manage these challenges efficiently.

What are the key skills and qualifications needed to thrive as a Customer Service Representative at a car dealership, and why are they important?

To thrive as a Customer Service Representative at a car dealership, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, dealership management systems, and sometimes basic automotive knowledge are typically required. Outstanding interpersonal skills, patience, and a positive attitude help you build rapport with customers and handle challenging situations. These skills and qualities are crucial for ensuring customer satisfaction, repeat business, and smooth dealership operations.

How much does a car salesman make on a $30,000 car?

A customer service representative at a car dealership typically earns a commission based on the profit margin or a percentage of the sale price, often around 20-30%. For a $30,000 car, this could translate to a commission of approximately $600 to $900, depending on the dealership's commission structure and the salesperson's agreement. Additional bonuses or incentives may also apply based on sales performance.

What is the highest paid position at a car dealership?

The highest paid position at a car dealership is typically the general manager or dealership owner, who oversees operations and profits. These roles often earn six-figure salaries, with owners benefiting from dealership profits, while general managers earn high salaries based on experience and performance. Other senior roles, such as finance directors or service managers, also earn high compensation but generally less than owners or general managers.

Do car sales representatives make good money?

Car sales representatives at dealerships can earn a variable income that includes a base salary plus commissions based on sales performance. Their total earnings often depend on experience, sales skills, and the dealership's compensation structure, with some making a substantial income while others earn less. Successful representatives typically have strong communication skills and product knowledge.

What does a Customer Service Representative do at a car dealership?

A Customer Service Representative at a car dealership assists customers with inquiries about vehicles, services, and dealership policies. They handle phone calls, emails, and in-person visits, helping customers schedule test drives, service appointments, and resolve any concerns or complaints. Additionally, they may help process paperwork, follow up with clients, and ensure a positive customer experience throughout the sales or service process.
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Customer Service Representative Car Dealership jobs near you
Customer Service Representative

Customer Service Representative

Airport Marina Ford

Los Angeles, CA • On-site

$17.25 - $23.50/hr

Other

Posted 29 days ago

Job description

Customer Service Representative

Airport Marina Honda has a great opportunity with great pay and fabulous benefits for the position of Customer Service Representative.

The ideal candidate will be professional and positive, with a very friendly and outgoing attitude.

The Customer Service Representative is responsible for ensuring customer satisfaction and communicating with our service customers.

Must be comfortable talking with all levels of customers, and be computer literate. Good with clerical duties and phone follow-up calls.

A person with experience in car dealerships, hotels, restaurants and concierge backgrounds would excel and do very well in this position.

The Customer Service Rep position has a pay scale consisting of the following elements and ranges. Wages include base hourly compensation of 16.78 an hour. The position also pays a bonus on individual performance that may range from $0.00 (if benchmarks are not met) without any fixed upper limit.

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