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Customer Service Representative Car Dealership Jobs

Car Guys Inc.

Dealership BDC Rep

Fruitland Park, FL

$55K - $85K/yr

Dealership BDC representative, Dealership Internet Representative, Automotive BDC Representative ... service, CRM, lead marketing, digital marketing, internet marketing, *You are applying through Car ...

CSN Collision

Customer Service Representative

Gardena, CA

$16.50 - $22.25/hr

... Dealer relations. Managing the telephones is a priority; helping the customer as much as possible ... Update car rental program daily. Receive cash, checks and credit card payments from customers.

CSN Collision

Customer Service Representative

Gardena, CA · On-site

$16.25 - $22.25/hr

... Dealer relations. Managing the telephones is a priority; helping the customer as much as possible ... • Update car rental program daily. • Receive cash, checks and credit card payments from ...

Quality Car Wash

Customer Service Representative

Muskegon, MI · On-site

$14.50 - $19.75/hr

Quality Car Wash of MUSKEGON, SHERMAN BLVD Do you always have a smile on your face? Do you look for ... As a Quality Customer Service Representative Team Member, You'll: * Promptly and accurately process ...

Ritchie Bros.

Customer Service Representative

Knoxville, TN · On-site

$14.75 - $20/hr

Customer Service Representatives embody our "team player" values, by providing an outstanding ... dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access ...

Ritchie Bros.

Customer Service Representative

Knoxville, TN · On-site

$15.25 - $20.75/hr

Customer Service Representatives embody our "team player" values, by providing an outstanding ... dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access ...

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All JobsCustomer Service Representative Car Dealership Jobs

Customer Service Representative Car Dealership information

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How much do customer service representative car dealership jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer service representative car dealership in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representative Car Dealership vs Sales Associate Car Dealership?

AspectCustomer Service Representative Car DealershipSales Associate Car Dealership
Primary RoleAssist customers with service inquiries, scheduling, and supportEngage customers to sell vehicles and close sales
Required SkillsCustomer service, communication, problem-solvingSales techniques, product knowledge, negotiation
Work EnvironmentService department, customer loungeShowroom, sales floor
CredentialsHigh school diploma, customer service experienceHigh school diploma, sales experience often preferred

While both roles work within the car dealership industry, Customer Service Representatives focus on supporting existing customers with service needs, whereas Sales Associates actively seek new sales and customer acquisition. Understanding these differences helps job seekers identify the right career path within automotive retail.

What are some typical challenges faced by a customer service representative at a car dealership, and how can they be managed?

Customer Service Representatives at car dealerships often handle high volumes of customer inquiries, which can range from vehicle availability to service appointments. Managing customer expectations and resolving complaints, especially during peak sales periods, can be challenging. Success in this role often depends on effective communication, staying organized, and working closely with sales and service teams to provide accurate information. Seeking support from colleagues and utilizing dealership CRM systems can help manage these challenges efficiently.

What are the key skills and qualifications needed to thrive as a customer service representative at a car dealership?

To thrive as a Customer Service Representative at a car dealership, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, dealership management systems, and sometimes basic automotive knowledge are typically required. Outstanding interpersonal skills, patience, and a positive attitude help you build rapport with customers and handle challenging situations. These skills and qualities are crucial for ensuring customer satisfaction, repeat business, and smooth dealership operations.

What does a customer service representative do at a car dealership?

A Customer Service Representative at a car dealership assists customers with inquiries about vehicles, services, and dealership policies. They handle phone calls, emails, and in-person visits, helping customers schedule test drives, service appointments, and resolve any concerns or complaints. Additionally, they may help process paperwork, follow up with clients, and ensure a positive customer experience throughout the sales or service process.
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Customer Service Representative Car Dealership jobs near you

Customer Service Representative

Voyager Global Mobility

Milwaukee, WI • On-site

$20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Company Overview
Voyager Global Mobility and its subsidiaries play a central role in urban transportation in some of the most dynamic cities throughout the Americas. We power more than 10,000 drivers with professionally managed vehicles and resources so they can succeed as entrepreneurs in the ride-sharing economy. Our fleet-as-a-service model-a scalable infrastructure of well-maintained vehicles, driver resources, data and metrics-can be deployed to empower the Uber platform and other noted rideshare services to deliver world-class service anywhere.
Job Description
Customer Service Representatives (CSR) are the primary face of the company to our most important stakeholders-our driver customers! Our Atlanta location is one of our largest and busiest branches where you will have exposure to all aspects of our business. The primary focus for the CSR role is to create a positive and seamless experience for our driver customers - getting approved drivers into their rental vehicle quickly and keeping them on the road throughout their time with us. The CSR handles direct requests from customers in the office, and collaborates with support teams that operate remotely from our Shared Service Center in South America. You may also help drivers navigate our loss/damage reporting process if they have an accident, or help arrange a tow if their car breaks down. The CSR reports to the Branch Manager for the location.
Who You Are
  • You value great customer service and take pride in doing the small things that create an outstanding customer experience.
  • You have customer service experience, ideally in an auto-related environment (e.g. rental car, repair/service shop, auto parts or tire dealer, auto dealership, auto insurance/titling/registration etc.)
  • You enjoy variety, are flexible and willing to pitch in where needed depending on what's happening that day - both the expected and unexpected.
  • You are a collaborative team player who enjoys working across teams/departments to answer questions and solve challenges.
  • Must be able to work rotating shifts which may include 8 hours on the weekend.

Essential Job Functions
  • Create a welcoming environment in the branch for customers and co-workers.
  • Coordinate with the remote sales support team to create customer reservations.
  • Onboard new and returning customers as they begin a rental contract.
  • Verify and update driver and vehicle information.
  • Support the Fleet and Claims/First Notice of Loss (FNOL) teams with the accident and damage reporting process.
  • Communicate regularly with the Branch Manager and colleagues from other teams on the status of customer accounts and requests; actively follow up on outstanding questions.
  • Offboard customers who are returning a vehicle, including closing their account and completing appropriate charges.
  • Resolve and de-escalate customer concerns.
  • Ensure timely and accurate documentation of all customer interactions in relevant systems based on standard operating procedures (SOPs).
  • Perform other duties as assigned.
  • Must be able to work onsite Monday-Friday; this is not a remote role.

Qualifications
  • Excellent interpersonal and customer service skills.
  • Superb written and verbal communication skills.
  • Flexibility and adaptability in the face of shifting demands and priorities.
  • Ability to work in a fast-paced, physically active environment.
  • Proficient in using Google Suite, Microsoft Excel & Word.
  • Ability to learn and navigate multiple computer applications with speed and accuracy.
  • Must have a valid driver's license and a clean driving record.
  • Must be at least 21 years of age.
  • Speaking another language in addition to English is a plus, but not required.

Benefits
VGM offers a full suite of employee benefits to support your physical, financial and mental health and well-being:
  • Medical, dental and vision insurance (along with a Healthcare Flexible Spending Account and Health Savings Account) with supplemental coverage for critical illness and accidents
  • Company-paid short and long-term disability insurance
  • 401(k) retirement plan
  • Paid time off including vacation, holidays, floating holidays and sick leave

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