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Customer Service Representative Car Dealership Jobs

CSN Collision

Customer Service Representative

Gardena, CA

$16.50 - $22.25/hr

... Dealer relations. Managing the telephones is a priority; helping the customer as much as possible ... Update car rental program daily. Receive cash, checks and credit card payments from customers.

CSN Collision

Customer Service Representative

Gardena, CA

$16.25 - $22.25/hr

... Dealer relations. Managing the telephones is a priority; helping the customer as much as possible ... car rental program daily. · Receive cash, checks and credit card payments from customers. Record ...

Quality Car Wash

Customer Service Representative

Muskegon, MI · On-site

$14.50 - $19.75/hr

Salary: 13.50-14.00 starting before the attendance incentive Quality Car Wash of MUSKEGON, SHERMAN ... As a Quality Customer Service Representative Team Member, You'll: * Promptly and accurately process ...

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How much do customer service representative car dealership jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for customer service representative car dealership in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How much does a car salesman make on a $10,000 car?

A customer service representative at a car dealership typically earns a commission based on the profit margin or a percentage of the sale price. For a $10,000 car, commissions often range from 20% to 30% of the profit, which can vary depending on dealership policies and the salesperson's experience. Overall earnings also include base salary and bonuses, but commissions are a key component of income for sales roles.

What is a customer service representative at a dealership?

A customer service representative at a dealership is responsible for assisting customers with inquiries, scheduling service appointments, and providing information about vehicles and financing options. They often communicate via phone, email, or in person and need good communication and problem-solving skills to ensure customer satisfaction.

What is the difference between Customer Service Representative Car Dealership vs Sales Associate Car Dealership?

AspectCustomer Service Representative Car DealershipSales Associate Car Dealership
Primary RoleAssist customers with service inquiries, scheduling, and supportEngage customers to sell vehicles and close sales
Required SkillsCustomer service, communication, problem-solvingSales techniques, product knowledge, negotiation
Work EnvironmentService department, customer loungeShowroom, sales floor
CredentialsHigh school diploma, customer service experienceHigh school diploma, sales experience often preferred

While both roles work within the car dealership industry, Customer Service Representatives focus on supporting existing customers with service needs, whereas Sales Associates actively seek new sales and customer acquisition. Understanding these differences helps job seekers identify the right career path within automotive retail.

What are some typical challenges faced by a Customer Service Representative at a car dealership, and how can they be managed?

Customer Service Representatives at car dealerships often handle high volumes of customer inquiries, which can range from vehicle availability to service appointments. Managing customer expectations and resolving complaints, especially during peak sales periods, can be challenging. Success in this role often depends on effective communication, staying organized, and working closely with sales and service teams to provide accurate information. Seeking support from colleagues and utilizing dealership CRM systems can help manage these challenges efficiently.

What are the key skills and qualifications needed to thrive as a Customer Service Representative at a car dealership, and why are they important?

To thrive as a Customer Service Representative at a car dealership, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, dealership management systems, and sometimes basic automotive knowledge are typically required. Outstanding interpersonal skills, patience, and a positive attitude help you build rapport with customers and handle challenging situations. These skills and qualities are crucial for ensuring customer satisfaction, repeat business, and smooth dealership operations.

How much does a car salesman make on a $30k care?

A customer service representative at a car dealership typically does not earn commissions on vehicle sales; however, if referring to a car salesperson, their earnings on a $30,000 car usually include a commission of 20-30%, which amounts to $6,000 to $9,000 before taxes. Commission rates vary by dealership and sales experience, and many salespeople also receive a base salary or bonuses.

Is CSR a good entry level position?

A Customer Service Representative (CSR) at a car dealership is typically considered an entry-level role that requires strong communication and problem-solving skills. It provides valuable experience in customer interactions, sales support, and product knowledge, making it suitable for those starting their careers in the automotive or service industry.

What does a Customer Service Representative do at a car dealership?

A Customer Service Representative at a car dealership assists customers with inquiries about vehicles, services, and dealership policies. They handle phone calls, emails, and in-person visits, helping customers schedule test drives, service appointments, and resolve any concerns or complaints. Additionally, they may help process paperwork, follow up with clients, and ensure a positive customer experience throughout the sales or service process.
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Customer Service Representative Car Dealership jobs near you

Customer Service Representative

CSN Collision

Gardena, CA

$16.50 - $22.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

The Customer Service Rep (CSR) is the first and last point of contact with Auto Collision Group, Inc. customers. The CSR will play an integral role in delivering the highest quality of service to everyone who contacts ACG and walks through body shop. In this role, the CSR is responsible for checking in customers, their vehicles and for keeping the customer informed and updated on the process. Managing and organizing rentals, speaking to insurance companies on behalf of our customers and maintaining Dealer relations. Managing the telephones is a priority; helping the customer as much as possible and then transferring calls, taking messages, and making outbound calls to customers and to ACG vendors

Requirements

       Greet customers in a friendly and inviting manner by phone and in person.

       Properly secure repair authorizations for customer vehicle repair.

       Create customer files.

       Collect and update all customer information.

       Handle clerical aspects of Insurance Claims and Supplements.

       Open repair orders in estimating system.

       Confirm coverage and deductibles with insurance companies for all repair orders. 

       Update customer on vehicle status two to three times a week and update notes in estimating system.

       Handle customer complaints with integrity and poise. Escalate call to upper management if unable to resolve the issue.

       Meet daily with Estimator and Production Manager to ensure accurate updates are given.

       Update car rental program daily.

       Receive cash, checks and credit card payments from customers. Record payments in estimating system.

       Assist with closing files for delivery.

       Check the exceptions tab in estimating system throughout the repair process.

       Ensure all parts have been received and invoices are posted.

       Confirm all labor has been assigned accordingly.

       Schedule estimate appointments, vehicle drop off and vehicle pick up appointments.

       Deliver customer vehicles.

       Collect payments (i.e. deductibles, insurance drafts, etc.).

       Walk customer to their vehicle and review the repairs that were done on the vehicle. Escalate questions as needed with shop Estimator.

       Clerical duties (i.e. filing, faxing, photocopying, scanning, etc.)

       Maintains clean office environment. May be required to perform light cleaning duties such as sweeping, mopping, wiping, dusting etc. in the facility

       Conducts routine tasks as directed

       Closely supervised with little latitude for independent judgment

Benefits

401k Match

Vacation

Sick Pay

Holiday

Medical, dental, Vision Insurance

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