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Bilingual Customer Service Representatives Jobs (NOW HIRING)

eTeam

Bilingual Customer Service Representative

Baltimore, MD · On-site

$15.50 - $19.50/hr

Escalating complex issues to senior representatives or supervisors as needed. * Maintaining ... A Junior Bilingual Customer Service Representative should have fluency in both English and the ...

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Bilingual Customer Service Representatives information

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How much do bilingual customer service representatives jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for bilingual customer service representatives in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What is the difference between Bilingual Customer Service Representatives vs Customer Support Specialists?

AspectBilingual Customer Service RepresentativesCustomer Support Specialists
CredentialsHigh school diploma or equivalent; bilingual proficiencyHigh school diploma or equivalent; technical knowledge often preferred
Work EnvironmentCall centers, customer service departmentsCall centers, online support, technical support teams
Industry UsageRetail, telecommunications, finance, healthcareTechnology, software, electronics, retail
Search & Comparison IntentCustomer service roles requiring language skillsTechnical or product support roles

While both roles involve assisting customers, Bilingual Customer Service Representatives focus on communication in multiple languages, often in call centers or customer service departments. Customer Support Specialists may handle technical issues or product-specific inquiries, sometimes requiring specialized knowledge. The key difference lies in language skills versus technical expertise, though both roles are essential in customer-facing industries.

More about Bilingual Customer Service Representatives jobs
What cities are hiring for Bilingual Customer Service Representatives jobs? Cities with the most Bilingual Customer Service Representatives job openings:
What states have the most Bilingual Customer Service Representatives jobs? States with the most job openings for Bilingual Customer Service Representatives jobs include:
What job categories do people searching Bilingual Customer Service Representatives jobs look for? The top searched job categories for Bilingual Customer Service Representatives jobs are:
Bilingual Customer Service Representatives jobs near you
Infographic showing various Bilingual Customer Service Representatives job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

Bilingual Customer Service Representatives

Octagon Consulting LLC

Broomfield, CO • On-site

$20/hr

Full-time

Posted 2 days ago

New

Job description

The primary purpose of the Bilingual Customer Service Representative conduct account research, account documentation and verification. Also, primary responsibility is handling clients and debtor’s requests. Account review updating and general departmental duties. Assist with maintaining all incoming and outgoing correspondence payments in a timely manner for clients. Customer Service Representative will utilize various collections strategies and methodologies to attempt to contact consumers to negotiate payment in full of payment arrangements on debt within federal, state, and client collection guidelines and laws.


Essential Duties and Responsibilities:

  • Attain working knowledge of the Client’s processes and requirements and be able to communicate this in a professional matter.
  • Handle incoming mail process, incoming faxes, and scanned documents
  • Review and process of check payments and walk-up payments
  • Change status codes in Cubs
  • Enter notes in client database
  • Skip Tracing – Conducts record searches for vehicle plate and vin #, debtor information, verify death records, bankruptcies.
  • Verifies account balances and makes account adjustments
  • Research validation of debt requests and act as a client liaison to gather required documents to submit to debtors per their requests.
  • Prepare response letters to debtor’s disputes and consumer letters.
  • Find and retrieve information from files.
  • Support call center agent’s requests regarding account maintenance.


Experience, Competencies and Education:

  • High School Diploma or GED.
  • Talking to others to convey information effectively and professionally.
  • Well organized in taking and processing payments.
  • Required 1 year of customer service experience
  • Intermediate level of working knowledge of CUBS preferred
  • Intermediate level of working knowledge of clients’ needs, debt types preferred
  • Intermediate skills of computer (internet, email, Microsoft suite), typing skills
  • Organizational Skills
  • Proper Grammar and Written Communication skills
  • Self-Motivated
  • Takes initiative
  • Work independently with little oversight
  • Bilingual in English and Spanish