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Customer Service Representative Car Dealership Jobs

Quality Car Wash

Customer Service Representative

Allendale, MI · On-site

$14 - $19/hr

... Express Customer Service Representative Team Member, You'll: * Promptly and accurately process ... Actively promote and sell car washes and convenience store items * Maintain our store, car wash ...

Ritchie Bros.

Customer Service Representative

Dayton, OH · On-site

$14 - $19.25/hr

Customer Service Representatives embody our "team player" values, by providing an outstanding ... dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access ...

Quality Car Wash

Customer Service Representative

Muskegon, MI · On-site

$14.50 - $19.75/hr

... Express Customer Service Representative Team Member, You'll: * Promptly and accurately process ... Actively promote and sell car washes and convenience store items * Maintain our store, car wash ...

Ritchie Bros.

Customer Service Representative

Flint, MI · On-site

$15.50 - $21.25/hr

Customer Service Representatives embody our "team player" values, by providing an outstanding ... dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access ...

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Customer Service Representative Car Dealership information

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How much do customer service representative car dealership jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer service representative car dealership in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a customer service representative do at a car dealership?

A Customer Service Representative at a car dealership assists customers with inquiries about vehicles, services, and dealership policies. They handle phone calls, emails, and in-person visits, helping customers schedule test drives, service appointments, and resolve any concerns or complaints. Additionally, they may help process paperwork, follow up with clients, and ensure a positive customer experience throughout the sales or service process.

What are the key skills and qualifications needed to thrive as a customer service representative at a car dealership?

To thrive as a Customer Service Representative at a car dealership, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, dealership management systems, and sometimes basic automotive knowledge are typically required. Outstanding interpersonal skills, patience, and a positive attitude help you build rapport with customers and handle challenging situations. These skills and qualities are crucial for ensuring customer satisfaction, repeat business, and smooth dealership operations.

What are some typical challenges faced by a customer service representative at a car dealership, and how can they be managed?

Customer Service Representatives at car dealerships often handle high volumes of customer inquiries, which can range from vehicle availability to service appointments. Managing customer expectations and resolving complaints, especially during peak sales periods, can be challenging. Success in this role often depends on effective communication, staying organized, and working closely with sales and service teams to provide accurate information. Seeking support from colleagues and utilizing dealership CRM systems can help manage these challenges efficiently.

What is the difference between Customer Service Representative Car Dealership vs Sales Associate Car Dealership?

AspectCustomer Service Representative Car DealershipSales Associate Car Dealership
Primary RoleAssist customers with service inquiries, scheduling, and supportEngage customers to sell vehicles and close sales
Required SkillsCustomer service, communication, problem-solvingSales techniques, product knowledge, negotiation
Work EnvironmentService department, customer loungeShowroom, sales floor
CredentialsHigh school diploma, customer service experienceHigh school diploma, sales experience often preferred

While both roles work within the car dealership industry, Customer Service Representatives focus on supporting existing customers with service needs, whereas Sales Associates actively seek new sales and customer acquisition. Understanding these differences helps job seekers identify the right career path within automotive retail.

How can I work at a customer service representative car dealership with no experience?

To become a customer service representative at a car dealership with no experience, focus on developing strong communication and problem-solving skills, and consider completing a basic customer service or sales training course. Entry-level positions often require a high school diploma or equivalent and may provide on-the-job training to learn dealership systems and customer interaction protocols.

How to become a customer service representative at a car dealership?

To become a customer service representative at a car dealership, candidates typically need a high school diploma or equivalent, strong communication skills, and experience in customer service or sales. Familiarity with automotive products and basic computer skills are also beneficial, and some dealerships may require or prefer relevant certifications or training programs.
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Customer Service Representative Car Dealership jobs near you

CW4020- Vernon Customer Service Rep/Car Wash Attendant

Vernon, CT • On-site

Valvoline Oil/Mr. Sparkle Car Wash
See more jobs at Valvoline Oil/Mr. Sparkle Car Washexternal

$17 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Car Wash Employees Wanted!!!

Mr. Sparkle is currently looking for qualified employees to work in our Car Wash!!

Car wash attendants are responsible for washing cars and carrying out all other daily duties that ensure effective operation of a car wash facility.

Job description involves;

  • Greet customers with a warm smile, ask them what they want to get done, collect the specified fee, and happily get to work, completing the tasks as quickly as possible.
  • Attendant should be able to know how to use certain equipment for them to be able to work efficiently in an automated facility.
  • Be able to control the levers and switches that control the washing process.
  • Direct the Driver into the entrance to the car wash or guides them onto tracks.
  • Scrub heavily soiled and hard to reach areas of vehicles, and pre-wash exterior areas of cars.
  • Carry out periodic maintenance of equipment used in washing to keep them in proper working order.
  • Perform cleaning of facility and ensure everything is kept in the appropriate place and organized.
  • Aid customers in any area concerning car wash process.
  • Apply water hoses, nozzles, brushes, soap buckets, broom, hand tools, pressure washer, and grease gun.
  • Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area.
  • Ensure company policies and procedures are adhered to in carrying out given tasks daily.
  • Ensure vacuums are unclogged, trash cans emptied, and hoses properly hung.
  • With a sense of urgency, ensure the right thing is done at the right time with customers, home office, and fellow teammates.

The car wash attendant's work description also involves protecting vehicles during the washing process by ensuring wipers are secured to the windshield, antennas are down, and other parts of the car are properly secured from the hard impact of the brush applied in the wash cycle.

When you become part of the Valvoline team, here are the benefits available to you.

Job Benefits:

  • Fun work environment
  • PTO (personal time off)
  • Employee discounts
  • 401(k) with match
  • Tuition assistance program
  • Advancement opportunities: we promote from within
  • Competitive pay, flexible schedule with no late-night hours
  • Medical / dental / vision / life insurance
  • Hands-on training
  • Great team spirit and much more!

Requirements – Skills, Abilities, Knowledge – for Car Wash Attendant Role

  • Ability to display courteous and professional attitude.
  • Excellent customer service skills to ensure optimum customer satisfaction.
  • Strong ability to work flexible hours, such as weekends.
  • Ability to work standing over long periods of time.
  • Ability to lift items of moderate weight.
  • Ability to work outdoor and be efficient in all weather conditions.
  • Ability to work swiftly to deliver washed vehicles to customers in record time.
  • Ability to interact ethically with fellow employees and customers.
  • Possess valid and current driver’s license.
  • Excellent written and oral communication skills, as well as interpersonal skills
  • Strong ability to handle the physical demand of the job.

Experience driving vehicles of different types, including automatic and manual cars

Apply