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Customer Service Representative Car Dealership Jobs

Ritchie Bros.

Customer Service Representative

Knoxville, TN · On-site

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representatives embody our "team player" values, by providing an outstanding ... dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access ...

Quality Car Wash

Customer Service Representative

Allendale, MI · On-site

$14 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Tommy's Express Car Wash Team Do you always have a smile on your face? Do you look for ways to make ... Express Customer Service Representative Team Member, You'll: * Promptly and accurately process ...

Quality Car Wash

Customer Service Representative

Muskegon, MI · On-site

$14.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Tommy's Express Car Wash Team Member Do you always have a smile on your face? Do you look for ways ... Express Customer Service Representative Team Member, You'll: * Promptly and accurately process ...

Quality Car Wash

Customer Service Representative

Muskegon, MI · On-site

$14.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... Express Customer Service Representative Team Member, You'll: * Promptly and accurately process ... Actively promote and sell car washes and convenience store items * Maintain our store, car wash ...

Quality Car Wash

Customer Service Representative

Allendale, MI · On-site

$14 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... Express Customer Service Representative Team Member, You'll: * Promptly and accurately process ... Actively promote and sell car washes and convenience store items * Maintain our store, car wash ...

Quality Car Wash

Customer Service Representative

Muskegon, MI · On-site

$14.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... Express Customer Service Representative Team Member, You'll: * Promptly and accurately process ... Actively promote and sell car washes and convenience store items * Maintain our store, car wash ...

Ritchie Bros.

Customer Service Representative

Indianapolis, IN · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representatives embody our "team player" values, by providing an outstanding ... dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access ...

Ritchie Bros.

Customer Service Representative

Dayton, OH · On-site

$15.50 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representatives embody our "team player" values, by providing an outstanding ... dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access ...

Ritchie Bros.

Customer Service Representative

Grand Blanc, MI · On-site

$13.75 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representatives embody our "team player" values, by providing an outstanding ... dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access ...

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All JobsCustomer Service Representative Car Dealership Jobs

Customer Service Representative Car Dealership information

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How much do customer service representative car dealership jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer service representative car dealership in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representative Car Dealership vs Sales Associate Car Dealership?

AspectCustomer Service Representative Car DealershipSales Associate Car Dealership
Primary RoleAssist customers with service inquiries, scheduling, and supportEngage customers to sell vehicles and close sales
Required SkillsCustomer service, communication, problem-solvingSales techniques, product knowledge, negotiation
Work EnvironmentService department, customer loungeShowroom, sales floor
CredentialsHigh school diploma, customer service experienceHigh school diploma, sales experience often preferred

While both roles work within the car dealership industry, Customer Service Representatives focus on supporting existing customers with service needs, whereas Sales Associates actively seek new sales and customer acquisition. Understanding these differences helps job seekers identify the right career path within automotive retail.

What are some typical challenges faced by a customer service representative at a car dealership, and how can they be managed?

Customer Service Representatives at car dealerships often handle high volumes of customer inquiries, which can range from vehicle availability to service appointments. Managing customer expectations and resolving complaints, especially during peak sales periods, can be challenging. Success in this role often depends on effective communication, staying organized, and working closely with sales and service teams to provide accurate information. Seeking support from colleagues and utilizing dealership CRM systems can help manage these challenges efficiently.

What are the key skills and qualifications needed to thrive as a customer service representative at a car dealership?

To thrive as a Customer Service Representative at a car dealership, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, dealership management systems, and sometimes basic automotive knowledge are typically required. Outstanding interpersonal skills, patience, and a positive attitude help you build rapport with customers and handle challenging situations. These skills and qualities are crucial for ensuring customer satisfaction, repeat business, and smooth dealership operations.

What does a customer service representative do at a car dealership?

A Customer Service Representative at a car dealership assists customers with inquiries about vehicles, services, and dealership policies. They handle phone calls, emails, and in-person visits, helping customers schedule test drives, service appointments, and resolve any concerns or complaints. Additionally, they may help process paperwork, follow up with clients, and ensure a positive customer experience throughout the sales or service process.
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States with the most job openings for Customer Service Representative Car Dealership jobs include:

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The top searched job categories for Customer Service Representative Car Dealership jobs are:

Customer Service Representative Car Dealership jobs near you

Customer Service Representative

Ritchie Bros.

Knoxville, TN • On-site

$15.25 - $20.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Ritchie Bros. Auctioneers rating

7.5

Company rating: 7.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

5th of 19 rated auctioneers

Job description


Here at IAA, an RB Global, Inc. company, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers.
Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on business and branch growth.
Responsibilities
What Do IAA Customer Service Reps Do?
  • Provide a variety of customer support services through the mail, telephone, and direct personal contact
  • Process orders and assignments and enter data into our internal computer systems
  • Reference pricing and delivery information
  • Respond to customer questions, inquiries, and requests
  • Set up new and maintain existing records
  • Perform word processing assignments, filing, and related clerical duties
  • Process paperwork in preparation for auction day, securing necessary approvals
  • Assist with other duties around the office to help out
Qualifications
What are the Requirements?
  • Ability to communicate comfortably with customers
  • A phenomenal teammate, willing to assist your peers
  • Digital literacy
  • Time management skills
  • Positive attitude
  • Ability to work independently
  • Strong interpersonal skills
  • Professional and clean appearance

About Us
IAA Holdings, LLC (IAA)
IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.
RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company's 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.
About the Team
About the team - Yard Operations
We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction - from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

What Ritchie Bros. Auctioneers employees say

Pay

Benefits

Hours and flexibility

Workplace

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