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Customer Service Automotive information

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How much do customer service automotive jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer service automotive in the United States is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $21.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service automotive professional?

To thrive as a Customer Service Automotive professional, you need a solid understanding of automotive products and services, strong communication abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, dealership management software, and point-of-sale tools is commonly required. Exceptional problem-solving, patience, and a customer-first attitude help build trust and resolve concerns efficiently. These skills are crucial for delivering a positive customer experience, ensuring repeat business, and maintaining the reputation of the automotive service provider.

What is the difference between Customer Service Automotive vs Automotive Sales Associate?

AspectCustomer Service AutomotiveAutomotive Sales Associate
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, sales experience preferred
Work EnvironmentDealerships, service centers, customer support centersShowrooms, dealerships, sales floors
Employer & Industry UsageAutomotive dealerships, service providersCar dealerships, automotive retail
Common Search & ComparisonCustomer interaction, service supportSales techniques, commission-based roles

Customer Service Automotive focuses on assisting customers with service inquiries, scheduling, and support, while Automotive Sales Associates primarily handle selling vehicles and closing sales. Both roles require strong communication skills and knowledge of automotive products, but they differ in daily tasks and objectives.

What are some common challenges faced by customer service representatives in the automotive industry, and how can they be effectively managed?

Customer service representatives in the automotive industry often face challenges such as handling complex technical inquiries, managing dissatisfied customers, and coordinating with multiple departments like sales, service, and parts. To manage these effectively, it’s important to maintain clear communication, stay up-to-date with product knowledge, and practice patience and empathy when resolving customer issues. Many companies also provide regular training and encourage teamwork, which helps representatives handle difficult situations more confidently and efficiently.

What is a customer service automotive?

Customer Service Automotive jobs involve assisting customers with their automotive needs, such as answering inquiries about services, scheduling maintenance or repairs, handling complaints, and providing information about products or warranties. These roles are often found at car dealerships, service centers, or automotive parts stores. Employees in this field need strong communication skills, patience, and a good understanding of automotive products and services. The goal is to ensure customer satisfaction and build loyalty by addressing concerns efficiently and professionally.
More about Customer Service Automotive jobs
What cities are hiring for Customer Service Automotive jobs? Cities with the most Customer Service Automotive job openings:
What states have the most Customer Service Automotive jobs? States with the most job openings for Customer Service Automotive jobs include:
What job categories do people searching Customer Service Automotive jobs look for? The top searched job categories for Customer Service Automotive jobs are:
Customer Service Automotive jobs near you
Infographic showing various Customer Service Automotive job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,866 per year, or $18.7 per hour.

Customer Service - Automotive - Benefits

Towne Automotive

Orchard Park, NY • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 29 days ago

Job description

TOWNE AUTOMOTIVE IS LOOKING FOR SERVICE ORIENTED EMPLOYEES

TOWNE AUTOMOTIVE HAS OPPORTUNITIES FOR CUSTOMER SERVICE ORIENTED INDIVIDUALS

WE ARE HIRING FOR SEVERAL POSITIONS AND ARE LOOKING FOR THE FOLLOWING CHARACTERISTICS:


ENERGETIC - LIKE BEING INVOLVED WITH CO-WORKERS AND CUSTOMERS

PROBLEM SOLVERS - ENJOY TAKING CARE OF CUSTOMERS TO DELIVER A GOOD RESULT

COMPETITIVE - INDIVIDUALS WITH ATHLETIC EXPERIENCE EXCEL IN THESE POSITIONS

DISCIPLINED - ARE ABLE TO STICK TO A TASK UNTIL COMPLETED

WELL SPOKEN - CAN COMMUNICATE WITH CUSTOMERS AND CO-WORKERS

STRONG WORK ETHIC - SELF STARTER, ENJOYS THE JOB 

Compensation $60 - $100k per year based on experience and production

Benefits

  • Towne Auto provides a positive, professional work environment.
  • Closed on Sundays
  • Health & Dental Insurance
  • 401k Retirement plan (with employer contribution)
  • 125k Flexible Spending plan
  • Supplemental insurance Plans
  • Up to 8 Paid holidays
  • Paid vacation leave
  • Paid personal (sick) leave
  • Great discounts on vehicles, parts and accessories
  • Referral bonuses for vehicle purchases and employment referrals

Apply