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How much do customer service automotive jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for customer service automotive in the United States is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $21.15 per hour, depending on experience, location, and employer.

What career paths can start with customer service?

Customer service roles in the automotive industry can serve as a foundation for careers in sales, service management, technical support, or automotive repair. Developing communication, problem-solving, and product knowledge skills can help transition into roles such as service advisor, parts specialist, or automotive technician.

What is customer service in automotive?

Customer service in automotive involves assisting customers with vehicle repairs, maintenance, and product inquiries, ensuring a positive experience. Automotive customer service representatives often communicate with clients, schedule appointments, and provide technical information, requiring good communication skills and knowledge of automotive products and services.

What are the key skills and qualifications needed to thrive as a Customer Service Automotive professional, and why are they important?

To thrive as a Customer Service Automotive professional, you need a solid understanding of automotive products and services, strong communication abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, dealership management software, and point-of-sale tools is commonly required. Exceptional problem-solving, patience, and a customer-first attitude help build trust and resolve concerns efficiently. These skills are crucial for delivering a positive customer experience, ensuring repeat business, and maintaining the reputation of the automotive service provider.

What is the difference between Customer Service Automotive vs Automotive Sales Associate?

AspectCustomer Service AutomotiveAutomotive Sales Associate
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, sales experience preferred
Work EnvironmentDealerships, service centers, customer support centersShowrooms, dealerships, sales floors
Employer & Industry UsageAutomotive dealerships, service providersCar dealerships, automotive retail
Common Search & ComparisonCustomer interaction, service supportSales techniques, commission-based roles

Customer Service Automotive focuses on assisting customers with service inquiries, scheduling, and support, while Automotive Sales Associates primarily handle selling vehicles and closing sales. Both roles require strong communication skills and knowledge of automotive products, but they differ in daily tasks and objectives.

What are some common challenges faced by customer service representatives in the automotive industry, and how can they be effectively managed?

Customer service representatives in the automotive industry often face challenges such as handling complex technical inquiries, managing dissatisfied customers, and coordinating with multiple departments like sales, service, and parts. To manage these effectively, it’s important to maintain clear communication, stay up-to-date with product knowledge, and practice patience and empathy when resolving customer issues. Many companies also provide regular training and encourage teamwork, which helps representatives handle difficult situations more confidently and efficiently.

What is the highest paying customer service job?

In the customer service automotive field, roles such as automotive service managers or dealership service directors tend to have the highest salaries, often exceeding $70,000 annually. These positions require strong leadership, technical knowledge, and experience in managing service departments or customer relations within automotive settings.

What are Customer Service Automotive jobs?

Customer Service Automotive jobs involve assisting customers with their automotive needs, such as answering inquiries about services, scheduling maintenance or repairs, handling complaints, and providing information about products or warranties. These roles are often found at car dealerships, service centers, or automotive parts stores. Employees in this field need strong communication skills, patience, and a good understanding of automotive products and services. The goal is to ensure customer satisfaction and build loyalty by addressing concerns efficiently and professionally.

What is the highest paying automotive job?

The highest paying automotive jobs typically include automotive service managers, automotive engineers, and specialized technicians such as automotive diagnostic specialists. These roles often require advanced certifications, extensive experience, and technical expertise, with salaries reaching six figures in some cases.
More about Customer Service Automotive jobs
What cities are hiring for Customer Service Automotive jobs? Cities with the most Customer Service Automotive job openings:
What states have the most Customer Service Automotive jobs? States with the most job openings for Customer Service Automotive jobs include:
What job categories do people searching Customer Service Automotive jobs look for? The top searched job categories for Customer Service Automotive jobs are:
Customer Service Automotive jobs near you
Infographic showing various Customer Service Automotive job openings in the United States as of June 2026, with employment types broken down into 21% Full Time, 73% Part Time, and 6% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $38,866 per year, or $18.7 per hour.
Customer Service - Automotive Service Department

Customer Service - Automotive Service Department

Pacifico Auto Group

Philadelphia, PA

$18 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance

About Us

We are a full-service automotive dealership dedicated to delivering an exceptional customer experience at every visit. Our team values professionalism, communication, and teamworkand we take pride in doing the job right the first time. Were seeking a motivated and organized Customer Service representative who thrives in a fast-paced environment and is eager to support our service team.
What Youll Do

  • Operate our Customer relationship platform to help address customer concerns.
  • Manage incoming phone calls, appointment reminders, and repair status updates. scheduling appointments.
  • Ensure accurate documentation of repair orders and customer information
  • Assist with warranty submissions, parts coordination, and service follow-up
  • Support overall shop flow to help ensure timely, high-quality repairs
What Were Looking For

  • Experience in automotive service, customer service, or scheduling (preferred)
  • Excellent organizational and communication skills
  • Ability to multitask and remain calm under pressure
  • Comfortable using computers and dealership management systems
  • Positive attitude and a team-first approach