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Customer Service Automotive Jobs (NOW HIRING)

Meineke

Full Service Automotive Technician

Spring, TX · On-site

$25 - $50/hr

Uphold Meineke's commitment to customer satisfaction by providing excellent service and addressing ... Basic understanding of automotive systems and components. * Familiarity with diagnostic equipment ...

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Customer Service Automotive information

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How much do customer service automotive jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer service automotive in the United States is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $21.15 per hour, depending on experience, location, and employer.

What is customer service in automotive?

Customer service in automotive involves assisting customers with vehicle repairs, maintenance, and product inquiries, ensuring a positive experience. Automotive customer service representatives often communicate with clients, schedule appointments, and provide technical information, requiring good communication skills and knowledge of automotive products and services.

What are the key skills and qualifications needed to thrive as a Customer Service Automotive professional, and why are they important?

To thrive as a Customer Service Automotive professional, you need a solid understanding of automotive products and services, strong communication abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, dealership management software, and point-of-sale tools is commonly required. Exceptional problem-solving, patience, and a customer-first attitude help build trust and resolve concerns efficiently. These skills are crucial for delivering a positive customer experience, ensuring repeat business, and maintaining the reputation of the automotive service provider.

What is the difference between Customer Service Automotive vs Automotive Sales Associate?

AspectCustomer Service AutomotiveAutomotive Sales Associate
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, sales experience preferred
Work EnvironmentDealerships, service centers, customer support centersShowrooms, dealerships, sales floors
Employer & Industry UsageAutomotive dealerships, service providersCar dealerships, automotive retail
Common Search & ComparisonCustomer interaction, service supportSales techniques, commission-based roles

Customer Service Automotive focuses on assisting customers with service inquiries, scheduling, and support, while Automotive Sales Associates primarily handle selling vehicles and closing sales. Both roles require strong communication skills and knowledge of automotive products, but they differ in daily tasks and objectives.

What are some common challenges faced by customer service representatives in the automotive industry, and how can they be effectively managed?

Customer service representatives in the automotive industry often face challenges such as handling complex technical inquiries, managing dissatisfied customers, and coordinating with multiple departments like sales, service, and parts. To manage these effectively, it’s important to maintain clear communication, stay up-to-date with product knowledge, and practice patience and empathy when resolving customer issues. Many companies also provide regular training and encourage teamwork, which helps representatives handle difficult situations more confidently and efficiently.

What are Customer Service Automotive jobs?

Customer Service Automotive jobs involve assisting customers with their automotive needs, such as answering inquiries about services, scheduling maintenance or repairs, handling complaints, and providing information about products or warranties. These roles are often found at car dealerships, service centers, or automotive parts stores. Employees in this field need strong communication skills, patience, and a good understanding of automotive products and services. The goal is to ensure customer satisfaction and build loyalty by addressing concerns efficiently and professionally.
More about Customer Service Automotive jobs
What cities are hiring for Customer Service Automotive jobs? Cities with the most Customer Service Automotive job openings:
What states have the most Customer Service Automotive jobs? States with the most job openings for Customer Service Automotive jobs include:
What job categories do people searching Customer Service Automotive jobs look for? The top searched job categories for Customer Service Automotive jobs are:
Customer Service Automotive jobs near you
Infographic showing various Customer Service Automotive job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, 1% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,866 per year, or $18.7 per hour.
Customer Service - Automotive Service Department

Customer Service - Automotive Service Department

Pacifico Auto Group

Philadelphia, PA • On-site

$165K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance
About Us
We are a full-service automotive dealership dedicated to delivering an exceptional customer experience at every visit. Our team values professionalism, communication, and teamwork-and we take pride in doing the job right the first time. We're seeking a motivated and organized Customer Service representative who thrives in a fast-paced environment and is eager to support our service team.
What You'll Do
  • Operate our Customer relationship platform to help address customer concerns.
  • Manage incoming phone calls, appointment reminders, and repair status updates. scheduling appointments.
  • Ensure accurate documentation of repair orders and customer information
  • Assist with warranty submissions, parts coordination, and service follow-up
  • Support overall shop flow to help ensure timely, high-quality repairs
What We're Looking For
  • Experience in automotive service, customer service, or scheduling (preferred)
  • Excellent organizational and communication skills
  • Ability to multitask and remain calm under pressure
  • Comfortable using computers and dealership management systems
  • Positive attitude and a team-first approach

Compensation: $18.00 - $20.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Pacifico Auto Group
Pacifico Auto Group has been selling and servicing automobiles in Philadelphia and the surrounding areas since 1920. We started with a little shop at 11th and Catherine in South Philadelphia. In 1970, Mr. Kerry T. Pacifico Sr. and his brother Joseph R. Pacifico Jr. were among the founding fathers of the Philadelphia Airport Auto Mall, one of the first in the nation. Since that time a member of the Pacifico family has always been at our dealership on a daily basis.
Currently, Maria Pacifico is our president and we are the only Certified Women owned Automobile Business in Philadelphia.
Thanks to our employees and their dedication to customer service, Pacifico Auto Group has continuously maintained a leadership position within the Philadelphia automotive industry.
The Pacifico Family foundation has given away over 2 million dollars to local charities in the last 40 years. We have partnered with the local school districts to give away over $165,000 annually to over 35 well deserving seniors yearly on their way to college.
Every time you do business with us you help a student in need.
The Pacifico family provides customers with state of the art showrooms and service facilities that allow for a first class experience while visiting our dealerships. Our employees are equipped with all of the tools necessary to provide guests with a first class experience as well. With over 80 service bays and 50 technicians available for your service needs, Pacifico will get you and your vehicle in and out in a timely manner.
We are recognized as a one stop shop for all things automotive, including a state of the art Body Shop, complete sales and service at our commercial truck center, a detail department and carwash.
Situated only 5 miles from the airport at the Airport Auto Mall. Pacifico is 10 minutes from South Jersey, Walt Whitman bridge, 476 blue route, Delco, Center City, 2 minute drive off of I-95. 15 minutes from Northeast Philly and the main line
Pacifico Ford, Mazda and Hyundai always stocks over 500 new and 200 used vehicles in one location for a great selection. So remember, whether you're looking for new or used vehicles, service, a body shop, a truck for your business, you only need to think of one name: Pacifico Ford, Mazda and Hyundai at the Airport Auto Mall.
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