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Customer Service Automotive Jobs in Indiana (NOW HIRING)

Pep Boys

Automotive Customer Service Advisor

Fishers, IN · On-site

$12 - $18/hr

Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...

Tuffy Tire and Auto Service

Automotive Technician

IN · On-site

$1.0K/wk

We are seeking skilled Automotive Tech. The right candidate(s) will primarily be focused on ... Customer Service. There was a time in America when you either did it right or you didn't do it at ...

Pep Boys

Automotive Customer Service Advisor

Fishers, IN · On-site

$12 - $18/hr

Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...

PLS

Automotive Service Technician

Indianapolis, IN

Our customers receive a better car buying experience with the best vehicle at a price they can ... PLS Auto is seeking a full-service Automotive Repair Technician to diagnose and repair operational ...

PLS

Automotive Service Technician

Indianapolis, IN · On-site

Our customers receive a better car buying experience with the best vehicle at a price they can ... PLS Auto is seeking a full-service Automotive Repair Technician to diagnose and repair operational ...

Belle Tire

Automotive Technician / Mechanic

Fishers, IN · On-site

$80K - $100K/yr

As an Automotive Technician at Belle Tire, you do what it takes to keep life moving for our ... Deliver exceptional customer service by exceeding customer expectations for quality and service

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All JobsCustomer Service Automotive JobsCustomer Service Automotive Jobs in Indiana

Customer Service Automotive information

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$9

$17

$29

How much do customer service automotive jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for customer service automotive in Indiana is $17.78, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $20.14 per hour, depending on experience, location, and employer.

What career paths can start with customer service?

Customer service roles in the automotive industry can serve as a foundation for careers in sales, service management, technical support, or automotive repair. Developing communication, problem-solving, and product knowledge skills can help transition into roles such as service advisor, parts specialist, or automotive technician.

What is customer service in automotive?

Customer service in automotive involves assisting customers with vehicle repairs, maintenance, and product inquiries, ensuring a positive experience. Automotive customer service representatives often communicate with clients, schedule appointments, and provide technical information, requiring good communication skills and knowledge of automotive products and services.

What are the key skills and qualifications needed to thrive as a Customer Service Automotive professional, and why are they important?

To thrive as a Customer Service Automotive professional, you need a solid understanding of automotive products and services, strong communication abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, dealership management software, and point-of-sale tools is commonly required. Exceptional problem-solving, patience, and a customer-first attitude help build trust and resolve concerns efficiently. These skills are crucial for delivering a positive customer experience, ensuring repeat business, and maintaining the reputation of the automotive service provider.

What is the difference between Customer Service Automotive vs Automotive Sales Associate?

AspectCustomer Service AutomotiveAutomotive Sales Associate
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, sales experience preferred
Work EnvironmentDealerships, service centers, customer support centersShowrooms, dealerships, sales floors
Employer & Industry UsageAutomotive dealerships, service providersCar dealerships, automotive retail
Common Search & ComparisonCustomer interaction, service supportSales techniques, commission-based roles

Customer Service Automotive focuses on assisting customers with service inquiries, scheduling, and support, while Automotive Sales Associates primarily handle selling vehicles and closing sales. Both roles require strong communication skills and knowledge of automotive products, but they differ in daily tasks and objectives.

What are some common challenges faced by customer service representatives in the automotive industry, and how can they be effectively managed?

Customer service representatives in the automotive industry often face challenges such as handling complex technical inquiries, managing dissatisfied customers, and coordinating with multiple departments like sales, service, and parts. To manage these effectively, it’s important to maintain clear communication, stay up-to-date with product knowledge, and practice patience and empathy when resolving customer issues. Many companies also provide regular training and encourage teamwork, which helps representatives handle difficult situations more confidently and efficiently.

What is the highest paying customer service job?

In the customer service automotive field, roles such as automotive service managers or dealership service directors tend to have the highest salaries, often exceeding $70,000 annually. These positions require strong leadership, technical knowledge, and experience in managing service departments or customer relations within automotive settings.

What are Customer Service Automotive jobs?

Customer Service Automotive jobs involve assisting customers with their automotive needs, such as answering inquiries about services, scheduling maintenance or repairs, handling complaints, and providing information about products or warranties. These roles are often found at car dealerships, service centers, or automotive parts stores. Employees in this field need strong communication skills, patience, and a good understanding of automotive products and services. The goal is to ensure customer satisfaction and build loyalty by addressing concerns efficiently and professionally.

What is the highest paying automotive job?

The highest paying automotive jobs typically include automotive service managers, automotive engineers, and specialized technicians such as automotive diagnostic specialists. These roles often require advanced certifications, extensive experience, and technical expertise, with salaries reaching six figures in some cases.
What are popular job titles related to Customer Service Automotive jobs in Indiana? For Customer Service Automotive jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Service Automotive jobs in Indiana look for? The top searched job categories for Customer Service Automotive jobs in Indiana are:
Customer Service Automotive jobs near you
Infographic showing various Customer Service Automotive job openings in Indiana as of July 2026, with employment types broken down into 84% Full Time, 13% Part Time, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,983 per year, or $17.8 per hour.

Customer Service - Automotive Technical Advisor

Jasper Engines & Transmissions

Jasper, IN • On-site

$19 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Jasper Engines & Transmissions rating

8.0

Company rating: 8.0 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

Job description

Job Overview: As a member of the Headquarters Customer Service Team, the Automotive Technical Advisor is primarily responsible for answering phone calls from customers having either warranty and/or technical issues. In this role, you are troubleshooting technical issues that a mechanic may be having out in the field. Therefore, it is imperative that you have an understanding and knowledge of gas and/or diesel engines and transmissions. Experience diagnosing and repairing vehicles is required.
*NOTE: The Customer Service Automotive Technical Advisor is required to complete onsite training in Jasper, Indiana for a minimum of 6-8 weeks. Once training is complete, the Associate will work onsite at our Jasper facility or at one of our branches that is closest to your home.
What we offer:
  • Starting Pay Range: $19-21/hour, based on experience
  • After 90 days, eligible for a monthly performance bonus, up to $720
  • Medical, dental, vision & prescription insurance after 30 days
  • Paid Time Off (PTO) + 10 paid holidays after 30 days
  • Two retirement plans
  • Monthly and Quarterly bonus
  • Associate referral bonus
  • On the job training
  • Opportunity for vertical and horizontal growth
  • And, so much more!

What you'll do:
  • Build and sustain relationships with customers
  • Answer phone calls from customers who have warranty or technical issues
  • Troubleshoot and help resolve the customers concerns
  • Provide professional and quality customer care

Who we are looking for:
  • 2-4-year automotive degree and/or related automotive industry experience preferred
  • Computer knowledge and keyboarding skills
  • Excellent interpersonal skills and communication
  • Driven to solve problems with advanced knowledge and technical detail in either gas engines, diesel engines, and/or transmissions
  • Organized and detail oriented
  • Analytical problem solver and decision maker

Own your future at JASPER!
An Equal Opportunity & Affirmative Action Employer
Before you begin your application, please click 'Link' to take a short assessment (Link). Once you have completed the assessment, return to this page to begin the application.
Jasper Engines & Transmissions is an Equal Opportunity Employer. JASPER is an at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, veteran status, sex, sexual orientation or national origin.

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