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Service Advisor Dispatcher Jobs in Indiana (NOW HIRING)

Expressway Auto Group

Service Advisor

Mount Vernon, IN · On-site

Service Advisor Expressway Chevrolet in Mt. Vernon, Indiana is seeking an organized and motivated ... and assisting in dispatching and tracking of technicians. Excellent customer service skills ...

Lexus

Service Advisor

Indianapolis, IN · On-site

Notify dispatcher of incoming work and review repair orders to ensure work is completed and ... Previous service advisor experience in a luxury dealership preferred * Excellent communication and ...

Audi

Production Manger /Dispatcher

Indianapolis, IN · On-site

Dispatch repair orders to technicians based on skill level, certifications, workload, and ... Work closely with Service Advisors to provide real-time updates on repair status. * Ensure promised ...

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Service Advisor Dispatcher information

What is a service advisor dispatcher?

A Service Advisor Dispatcher is a professional in the automotive or service industry who acts as a liaison between customers, service technicians, and management. They are responsible for scheduling and dispatching service work, ensuring that customer needs are clearly communicated to the technicians, and that work is completed efficiently. Service Advisor Dispatchers also provide estimates, track the progress of repairs, and maintain records of service activities. Their role is crucial in maintaining workflow, customer satisfaction, and optimal use of technician resources.

How does a service advisor dispatcher balance customer communication with coordinating repair schedules?

A Service Advisor Dispatcher plays a dual role, acting as the main point of contact for customers while also ensuring technicians' schedules are efficiently managed. Balancing these responsibilities requires strong organizational skills, as you'll often need to update customers on repair statuses while simultaneously dispatching jobs based on technician availability and skill set. Effective communication and time management are crucial, as you'll be handling multiple requests and prioritizing urgent repairs without compromising service quality. Collaboration with both customers and the service team is key to maintaining workflow and customer satisfaction.

What are the key skills and qualifications needed to thrive as a service advisor dispatcher?

To thrive as a Service Advisor Dispatcher, you need strong organizational skills, automotive service knowledge, and experience in customer service, typically supported by a high school diploma or relevant technical training. Familiarity with dealership management software, scheduling systems, and repair order processing tools is commonly required. Excellent communication, problem-solving, and multitasking abilities help you effectively coordinate between customers, technicians, and service departments. These skills and qualities are crucial for ensuring efficient workflow, customer satisfaction, and effective service operations.

What is the difference between Service Advisor Dispatcher vs Service Advisor?

AspectService Advisor DispatcherService Advisor
Primary RoleAssigns and schedules service appointments, manages communication between technicians and customersAssesses customer needs, recommends services, and communicates repair estimates
Work EnvironmentFront desk, service department, coordination-focusedCustomer-facing, sales-oriented, diagnostic
CredentialsHigh school diploma, experience in automotive service, communication skillsHigh school diploma or higher, automotive knowledge, customer service skills

While both roles are integral to automotive service operations, the Service Advisor Dispatcher primarily focuses on scheduling and communication, whereas the Service Advisor emphasizes customer interaction and sales. Understanding these differences helps in choosing the right career path or job search focus within the automotive service industry.

Is a service advisor dispatcher a good entry level job?

A service advisor dispatcher is often considered an entry-level position in automotive or service industries, involving customer communication, scheduling, and basic administrative tasks. It can provide valuable experience in customer service, communication skills, and understanding service operations, making it suitable for those starting their careers. Advancement opportunities may require additional skills or certifications, such as automotive knowledge or technical training.

Is it hard to get hired as a service advisor dispatcher?

Getting hired as a service advisor dispatcher typically requires good communication skills, knowledge of automotive or service industry operations, and sometimes prior experience in customer service or dispatch roles. Employers often look for familiarity with scheduling software and the ability to handle multiple tasks efficiently, but the difficulty varies depending on the region and the job market demand.

What are popular job titles related to Service Advisor Dispatcher jobs in Indiana?

For Service Advisor Dispatcher jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Service Advisor Dispatcher jobs in Indiana look for?

The top searched job categories for Service Advisor Dispatcher jobs in Indiana are:

What cities in Indiana are hiring for Service Advisor Dispatcher jobs?

Cities in Indiana with the most Service Advisor Dispatcher job openings:

Service Advisor Dispatcher jobs near you
Infographic showing various Service Advisor Dispatcher job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Service Advisor

Expressway Auto Group

Mount Vernon, IN • On-site

Full-time

Posted 19 days ago

Job description

Service Advisor

Expressway Chevrolet in Mt. Vernon, Indiana is seeking an organized and motivated Service Advisor with good communication skills and ability to increase shop productivity and sales. This is a full-time position that encompasses writing, selling service, and assisting in dispatching and tracking of technicians. Excellent customer service skills, automotive knowledge, and strong computer literacy required. Some years of experience in an independent auto repair environment is recommended. Compensation based on experience and ability (Base + Commission).

RESPONSIBILITIES:

  • Meet with customers and determine their needs for repair and/or service
  • Increase customer satisfaction by building customer relations
  • Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and community relations.
  • Monitor the progress of each vehicle throughout the day, and updating customers frequently
  • Increase profitability by maximizing sales amp; execute retail promotions
  • Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, and job completion times

REQUIREMENTS:

  • High School Diploma or equivalent
  • Ability to concentrate and accomplish tasks despite interruptions
  • Ability to perform a variety of tasks simultaneously
  • Proficient use of computers/business machines

All Applicants:

Must have a current and valid Driver's License with a good driving record

Expressway is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

Job Type: Full-time

Work Location: In person

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