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Service Advisor Dispatcher Jobs in Indiana (NOW HIRING)

Lexus

Service Advisor

Indianapolis, IN · On-site

Notify dispatcher of incoming work and review repair orders to ensure work is completed and ... Previous service advisor experience in a luxury dealership preferred * Excellent communication and ...

DPAT

Honda Service Technician

Evansville, IN · On-site

Receives repair orders from dispatcher and performs work as outlined on repair order with ... Documents work performed (input story in computer) and keep service advisor informed of status of ...

DPAT

Mobile Service Technician

Evansville, IN · On-site

$80K/yr

Receives repair orders from dispatcher and performs work as outlined on repair order with ... Documents work performed (input story in computer) and keep service advisor informed of status of ...

Rush Enterprises

Foreman Mobile Service

Indianapolis, IN · On-site

$70K - $80K/yr

Dispatch repair work; assign technicians to mechanical segments that match their skill level to ... Communicate updates to service advisor/communicator via comments in Service Link. * Provide ...

DPAT

D Patrick Service Technician

Evansville, IN · On-site

Receives repair orders from dispatcher and performs work as outlined on repair order with ... Documents work performed (input story in computer) and keep service advisors informed of status of ...

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All JobsService Advisor Dispatcher JobsService Advisor Dispatcher Jobs in Indiana

Service Advisor Dispatcher information

What is the difference between Service Advisor Dispatcher vs Service Advisor?

AspectService Advisor DispatcherService Advisor
Primary RoleAssigns and schedules service appointments, manages communication between technicians and customersAssesses customer needs, recommends services, and communicates repair estimates
Work EnvironmentFront desk, service department, coordination-focusedCustomer-facing, sales-oriented, diagnostic
CredentialsHigh school diploma, experience in automotive service, communication skillsHigh school diploma or higher, automotive knowledge, customer service skills

While both roles are integral to automotive service operations, the Service Advisor Dispatcher primarily focuses on scheduling and communication, whereas the Service Advisor emphasizes customer interaction and sales. Understanding these differences helps in choosing the right career path or job search focus within the automotive service industry.

What is a service advisor dispatcher?

A Service Advisor Dispatcher is a professional in the automotive or service industry who acts as a liaison between customers, service technicians, and management. They are responsible for scheduling and dispatching service work, ensuring that customer needs are clearly communicated to the technicians, and that work is completed efficiently. Service Advisor Dispatchers also provide estimates, track the progress of repairs, and maintain records of service activities. Their role is crucial in maintaining workflow, customer satisfaction, and optimal use of technician resources.

Is it hard to get hired as a service advisor dispatcher?

Getting hired as a service advisor dispatcher typically requires good communication skills, knowledge of automotive or service industry operations, and sometimes prior experience in customer service or dispatch roles. Employers often look for familiarity with scheduling software and the ability to handle multiple tasks efficiently, but the difficulty varies depending on the region and the job market demand.

What are the key skills and qualifications needed to thrive as a service advisor dispatcher?

To thrive as a Service Advisor Dispatcher, you need strong organizational skills, automotive service knowledge, and experience in customer service, typically supported by a high school diploma or relevant technical training. Familiarity with dealership management software, scheduling systems, and repair order processing tools is commonly required. Excellent communication, problem-solving, and multitasking abilities help you effectively coordinate between customers, technicians, and service departments. These skills and qualities are crucial for ensuring efficient workflow, customer satisfaction, and effective service operations.

How does a service advisor dispatcher balance customer communication with coordinating repair schedules?

A Service Advisor Dispatcher plays a dual role, acting as the main point of contact for customers while also ensuring technicians' schedules are efficiently managed. Balancing these responsibilities requires strong organizational skills, as you'll often need to update customers on repair statuses while simultaneously dispatching jobs based on technician availability and skill set. Effective communication and time management are crucial, as you'll be handling multiple requests and prioritizing urgent repairs without compromising service quality. Collaboration with both customers and the service team is key to maintaining workflow and customer satisfaction.
What are popular job titles related to Service Advisor Dispatcher jobs in Indiana? For Service Advisor Dispatcher jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Service Advisor Dispatcher jobs in Indiana look for? The top searched job categories for Service Advisor Dispatcher jobs in Indiana are:
What cities in Indiana are hiring for Service Advisor Dispatcher jobs? Cities in Indiana with the most Service Advisor Dispatcher job openings:
Service Advisor Dispatcher jobs near you
Infographic showing various Service Advisor Dispatcher job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Automotive Service Advisor

Yeoman's Auto

Fort Wayne, IN

Full-time

Medical, Retirement

Re-posted 28 days ago

Job description

Automotive Service Advisor (Full-Time, No Weekends)

Location: Fort Wayne

We are a busy, high-performing independent auto repair operation with two locations and a strong team culture. We’re looking for a motivated Service Advisor who enjoys sales, customer interaction, and working in a fast-paced shop.

What You’ll Do

  • Sell recommended maintenance and repairs based on technician inspections and customer needs

  • Manage promise times and technician workflow

  • Communicate with customers in person, by phone, and email

  • Create invoices and assist with parts ordering and dispatching

  • Support daily shop operations as needed

What We’re Looking For

  • At least 1 year of sales experience (automotive experience a plus)

  • Strong communication and organizational skills

  • Comfortable working toward performance goals

  • Basic computer skills (Windows, email, typing 30+ WPM)

  • Valid driver’s license

Schedule

  • Full-time

  • Monday–Friday

  • No weekends

  • 9-hour shifts

Benefits

  • Health insurance

  • 401(k)

  • Employee discounts

  • Professional development and training

  • Employee assistance program

If you’re professional, driven, and want to be part of a shop that values performance and teamwork, we’d love to hear from you.


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