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Service Advisor Dispatcher Jobs in Indiana (NOW HIRING)

Rush Enterprises

Foreman Mobile Service

Indianapolis, IN · On-site

$70K - $80K/yr

Dispatch repair work; assign technicians to mechanical segments that match their skill level to ... Communicate updates to service advisor/communicator via comments in Service Link. * Provide ...

EasyCare

Automotive Service Manager

Terre Haute, IN · On-site

What You'll Lead • Daily Fixed Operations performance. • Service advisors, technicians, dispatch, and support staff. • Customer satisfaction and retention initiatives. • Workflow ...

Toyota

Automotive Service Technician

Whitestown, IN · On-site

$22 - $40/hr

Balanced dispatch (CP, warranty, internal - not one-sided) * Advisors who actually sell work * Parts department that doesn't slow you down * Leadership that pays attention to your hours-not just ...

Kenny Kent Chevrolet

1Service Technician

Evansville, IN

$16/hr

Receive repair orders from dispatcher and take to stall area. * Perform work as outlined on repair ... Advise service advisor immediately if any additional work is needed, if work outlined is not needed ...

Kenny Kent Chevrolet

1Service Technician

Evansville, IN · On-site

$16/hr

Receive repair orders from dispatcher and take to stall area. * Perform work as outlined on repair ... Advise service advisor immediately if any additional work is needed, if work outlined is not needed ...

Kenny Kent Chevrolet

1Service Technician

Evansville, IN · On-site

$41/hr

Receive repair orders from dispatcher and take to stall area. * Perform work as outlined on repair ... Advise service advisor immediately if any additional work is needed, if work outlined is not needed ...

Kenny Kent Chevrolet

1Service Technician

Evansville, IN · On-site

$41/hr

Receive repair orders from dispatcher and take to stall area. * Perform work as outlined on repair ... Advise service advisor immediately if any additional work is needed, if work outlined is not needed ...

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Service Advisor Dispatcher information

What is the difference between Service Advisor Dispatcher vs Service Advisor?

AspectService Advisor DispatcherService Advisor
Primary RoleAssigns and schedules service appointments, manages communication between technicians and customersAssesses customer needs, recommends services, and communicates repair estimates
Work EnvironmentFront desk, service department, coordination-focusedCustomer-facing, sales-oriented, diagnostic
CredentialsHigh school diploma, experience in automotive service, communication skillsHigh school diploma or higher, automotive knowledge, customer service skills

While both roles are integral to automotive service operations, the Service Advisor Dispatcher primarily focuses on scheduling and communication, whereas the Service Advisor emphasizes customer interaction and sales. Understanding these differences helps in choosing the right career path or job search focus within the automotive service industry.

What is a service advisor dispatcher?

A Service Advisor Dispatcher is a professional in the automotive or service industry who acts as a liaison between customers, service technicians, and management. They are responsible for scheduling and dispatching service work, ensuring that customer needs are clearly communicated to the technicians, and that work is completed efficiently. Service Advisor Dispatchers also provide estimates, track the progress of repairs, and maintain records of service activities. Their role is crucial in maintaining workflow, customer satisfaction, and optimal use of technician resources.

Is it hard to get hired as a service advisor dispatcher?

Getting hired as a service advisor dispatcher typically requires good communication skills, knowledge of automotive or service industry operations, and sometimes prior experience in customer service or dispatch roles. Employers often look for familiarity with scheduling software and the ability to handle multiple tasks efficiently, but the difficulty varies depending on the region and the job market demand.

What are the key skills and qualifications needed to thrive as a service advisor dispatcher?

To thrive as a Service Advisor Dispatcher, you need strong organizational skills, automotive service knowledge, and experience in customer service, typically supported by a high school diploma or relevant technical training. Familiarity with dealership management software, scheduling systems, and repair order processing tools is commonly required. Excellent communication, problem-solving, and multitasking abilities help you effectively coordinate between customers, technicians, and service departments. These skills and qualities are crucial for ensuring efficient workflow, customer satisfaction, and effective service operations.

How does a service advisor dispatcher balance customer communication with coordinating repair schedules?

A Service Advisor Dispatcher plays a dual role, acting as the main point of contact for customers while also ensuring technicians' schedules are efficiently managed. Balancing these responsibilities requires strong organizational skills, as you'll often need to update customers on repair statuses while simultaneously dispatching jobs based on technician availability and skill set. Effective communication and time management are crucial, as you'll be handling multiple requests and prioritizing urgent repairs without compromising service quality. Collaboration with both customers and the service team is key to maintaining workflow and customer satisfaction.
What are popular job titles related to Service Advisor Dispatcher jobs in Indiana? For Service Advisor Dispatcher jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Service Advisor Dispatcher jobs in Indiana look for? The top searched job categories for Service Advisor Dispatcher jobs in Indiana are:
What cities in Indiana are hiring for Service Advisor Dispatcher jobs? Cities in Indiana with the most Service Advisor Dispatcher job openings:
Service Advisor Dispatcher jobs near you
Infographic showing various Service Advisor Dispatcher job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Foreman Mobile Service

Rush Enterprises

Indianapolis, IN • On-site

$70K - $80K/yr

Full-time

Posted 17 days ago

Rush Enterprises rating

7.3

Company rating: 7.3 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

49th of 151 rated car dealerships

Job description

Responsibilities

The Foreman of Mobile Service Technicians is responsible for ensuring qualified technicians perform repairs correctly, on time, and on budget. Also responsible for ensuring the service department maintains a consistently high level of customer satisfaction.

Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities:

  • Dispatch repair work; assign technicians to mechanical segments that match their skill level to ensure quality. Ensure repairs are assigned in an equal and fair manner.
  • Check progress of all work in process and each repair order throughout the day.
  • Ensure technicians are clocked on jobs correctly throughout work day and to flat rate repair operations as they are completed throughout the day (notate the correct flat rate hours to bill on each repair order operation).
  • Review technician repair comments and verify completed and appropriate for work performed on each operation.
  • Keep Service Link updated according to Company policies and standards. Communicate updates to service advisor/communicator via comments in Service Link.
  • Provide technical support for technicians when necessary.
  • Provide a complete and accurate written cost work estimate for every repair, unless directed otherwise.
  • Ensure quality checks are performed on completed jobs and ensure road tests are performed as appropriate to quality-check service work.
  • Ensure parts, materials, and other supplies are charged correctly; verify parts department personnel have reviewed and approved.

Basic Qualifications:

  • High school diploma or general education degree (GED).
  • Two to four years’ related experience and/or training; or equivalent combination of education and experience.
  • Must possess a current and valid driver license with a driving record that meets the insurability guidelines set forth by the company’s insurance carrier.

Benefits:

  • We offer an exceptional Total Rewards package with outstanding healthcare benefits, a robust 401(k) plan with company matching, and an employee stock purchase program to help you build long-term financial security. Additionally, we provide performance-based incentives and opportunities for professional growth through ongoing training and development. All of this is within a culture that values and rewards excellence, a positive attitude, and integrity, ensuring you thrive personally and professionally.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

What Rush Enterprises employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Rush Enterprises logo

About Rush Enterprises

Sourced by ZipRecruiter

Rush Enterprises "keeps the country running". A Fortune 500 company, we are the largest commercial vehicle dealer group in North America and are 8000+ employees strong and growing. Therefore, our impact (and soon-to-be your impact) is far-reaching.

Industry

Trucking

Company size

5,001 - 10,000 Employees

Headquarters location

New Braunfels, TX, US

Year founded

1965

View All Rush Enterprises Jobs