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Service Advisor Dispatcher Jobs in Indiana (NOW HIRING)

CWI

Warranty Administrator

Elkhart, IN · On-site

$10K - $25K/yr

Greet all incoming customers in a professional and courteous manner * Assist Service Advisors in ... Fill in as needed as service dispatcher * Participate in training as prescribed by management ...

Kenny Kent Chevrolet

1Service Technician

Evansville, IN · On-site

$16/hr

Receive repair orders from dispatcher and take to stall area. * Perform work as outlined on repair ... Advise service advisor immediately if any additional work is needed, if work outlined is not needed ...

Kenny Kent Chevrolet

1Service Technician

Evansville, IN · On-site

$41/hr

Receive repair orders from dispatcher and take to stall area. * Perform work as outlined on repair ... Advise service advisor immediately if any additional work is needed, if work outlined is not needed ...

Kenny Kent Chevrolet

1Service Technician

Evansville, IN

$16/hr

Receive repair orders from dispatcher and take to stall area. * Perform work as outlined on repair ... Advise service advisor immediately if any additional work is needed, if work outlined is not needed ...

Kenny Kent Chevrolet

1Service Technician

Evansville, IN · On-site

$41/hr

Receive repair orders from dispatcher and take to stall area. * Perform work as outlined on repair ... Advise service advisor immediately if any additional work is needed, if work outlined is not needed ...

DPAT

Automotive Technician

Evansville, IN · On-site

Receives repair orders from dispatcher and performs work as outlined on repair order with ... Examines vehicle to determine if additional safety or service work is required and advise service ...

Precision Transmission

shop foreman

South Bend, IN · On-site

$25 - $35/hr

Perform pre-repair and post-repair road tests * Assist with dispatching and managing daily workflow * Work closely with technicians and service advisors to prioritize repairs * Help technicians with ...

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Service Advisor Dispatcher information

What is a service advisor dispatcher?

A Service Advisor Dispatcher is a professional in the automotive or service industry who acts as a liaison between customers, service technicians, and management. They are responsible for scheduling and dispatching service work, ensuring that customer needs are clearly communicated to the technicians, and that work is completed efficiently. Service Advisor Dispatchers also provide estimates, track the progress of repairs, and maintain records of service activities. Their role is crucial in maintaining workflow, customer satisfaction, and optimal use of technician resources.

How does a service advisor dispatcher balance customer communication with coordinating repair schedules?

A Service Advisor Dispatcher plays a dual role, acting as the main point of contact for customers while also ensuring technicians' schedules are efficiently managed. Balancing these responsibilities requires strong organizational skills, as you'll often need to update customers on repair statuses while simultaneously dispatching jobs based on technician availability and skill set. Effective communication and time management are crucial, as you'll be handling multiple requests and prioritizing urgent repairs without compromising service quality. Collaboration with both customers and the service team is key to maintaining workflow and customer satisfaction.

What are the key skills and qualifications needed to thrive as a service advisor dispatcher?

To thrive as a Service Advisor Dispatcher, you need strong organizational skills, automotive service knowledge, and experience in customer service, typically supported by a high school diploma or relevant technical training. Familiarity with dealership management software, scheduling systems, and repair order processing tools is commonly required. Excellent communication, problem-solving, and multitasking abilities help you effectively coordinate between customers, technicians, and service departments. These skills and qualities are crucial for ensuring efficient workflow, customer satisfaction, and effective service operations.

What is the difference between Service Advisor Dispatcher vs Service Advisor?

AspectService Advisor DispatcherService Advisor
Primary RoleAssigns and schedules service appointments, manages communication between technicians and customersAssesses customer needs, recommends services, and communicates repair estimates
Work EnvironmentFront desk, service department, coordination-focusedCustomer-facing, sales-oriented, diagnostic
CredentialsHigh school diploma, experience in automotive service, communication skillsHigh school diploma or higher, automotive knowledge, customer service skills

While both roles are integral to automotive service operations, the Service Advisor Dispatcher primarily focuses on scheduling and communication, whereas the Service Advisor emphasizes customer interaction and sales. Understanding these differences helps in choosing the right career path or job search focus within the automotive service industry.

Is a service advisor dispatcher a good entry level job?

A service advisor dispatcher is often considered an entry-level position in automotive or service industries, involving customer communication, scheduling, and basic administrative tasks. It can provide valuable experience in customer service, communication skills, and understanding service operations, making it suitable for those starting their careers. Advancement opportunities may require additional skills or certifications, such as automotive knowledge or technical training.

Is it hard to get hired as a service advisor dispatcher?

Getting hired as a service advisor dispatcher typically requires good communication skills, knowledge of automotive or service industry operations, and sometimes prior experience in customer service or dispatch roles. Employers often look for familiarity with scheduling software and the ability to handle multiple tasks efficiently, but the difficulty varies depending on the region and the job market demand.

What are popular job titles related to Service Advisor Dispatcher jobs in Indiana?

For Service Advisor Dispatcher jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Service Advisor Dispatcher jobs in Indiana look for?

The top searched job categories for Service Advisor Dispatcher jobs in Indiana are:

What cities in Indiana are hiring for Service Advisor Dispatcher jobs?

Cities in Indiana with the most Service Advisor Dispatcher job openings:

Service Advisor Dispatcher jobs near you
Infographic showing various Service Advisor Dispatcher job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Warranty Administrator

Camping World Holdings, Inc.

Elkhart, IN • On-site

$10K - $25K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Camping World rating

5.7

Company rating: 5.7 out of 10

Based on 182 frontline employees who took The Breakroom Quiz

459th of 739 rated retailers

Job description

Camping World is seeking a Warranty Administrator to join our growing team.
What You'll Do:
  • Foster and maintains excellent relations between customers and store
  • Answer incoming telephone calls and responds in a courteous and professional manner
  • Assist Service Advisor in scheduling service appointments according to scheduling policies
  • Greet all incoming customers in a professional and courteous manner
  • Assist Service Advisors in write up of incoming customers work orders
  • Obtain any needed warranty or customer authorization prior to working on unit including taking of pictures, faxing in for authorization or any / all procedures as prescribed in the manufacturer's warranty policy & procedure manuals
  • Follow up on all warranty receivables to ensure payment in timely manner, contacting customers as needed to schedule appointments for special order parts
  • Fill in as needed as service dispatcher
  • Participate in training as prescribed by management
  • Assist Technicians as needed with diagnosis, authorization or repairs
  • Follow up on open work orders as per policy of dealership
  • Follow all rules, regulations and laws with regard to moving dealership owned or customer's units
  • Maintain a clean and safe work environment.
  • Acknowledge all guidelines and policies as described in company policy handbook.
  • Maintain a safe work area for customers and coworkers

What You'll Need to Have for the Role:
  • High School Diploma or equivalent preferred
  • One year of RV experience preferred but not required
  • Strong computer skills
  • Working knowledge proper and safe use of equipment
  • Excellent organizational/sequencing skills
  • Working knowledge of activities, methods, procedures and policies of the Service Department
  • General knowledge of product installation activities
  • Valid Driver's License may be required
  • Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in person
  • Ability to accept additional tasks, duties and/or direction from management
  • Requires some bending, climbing, and kneeling in order to take photographs of various areas of an RV
  • May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
  • Periods of standing, stooping, crawling, and bending

General Compensation Disclosure
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Camping World, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below. This position is eligible for variable compensation in addition to base pay. The variable compensation estimated annual range is $10,000 - $25,000.
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

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