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Customer Service Automotive Jobs (NOW HIRING)

Meineke

Full Service Automotive Technician

Spring, TX · On-site

$25 - $50/hr

Uphold Meineke's commitment to customer satisfaction by providing excellent service and addressing ... Basic understanding of automotive systems and components. * Familiarity with diagnostic equipment ...

Midas

General Service Automotive Technician

New Orleans, LA · On-site

$800 - $1.2K/wk

... services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the ... We have a full-service facility and we are looking for automotive technicians to help us create an ...

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Customer Service Automotive information

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How much do customer service automotive jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer service automotive in the United States is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $21.15 per hour, depending on experience, location, and employer.

What is a customer service automotive?

Customer Service Automotive jobs involve assisting customers with their automotive needs, such as answering inquiries about services, scheduling maintenance or repairs, handling complaints, and providing information about products or warranties. These roles are often found at car dealerships, service centers, or automotive parts stores. Employees in this field need strong communication skills, patience, and a good understanding of automotive products and services. The goal is to ensure customer satisfaction and build loyalty by addressing concerns efficiently and professionally.

What are the key skills and qualifications needed to thrive as a customer service automotive professional?

To thrive as a Customer Service Automotive professional, you need a solid understanding of automotive products and services, strong communication abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, dealership management software, and point-of-sale tools is commonly required. Exceptional problem-solving, patience, and a customer-first attitude help build trust and resolve concerns efficiently. These skills are crucial for delivering a positive customer experience, ensuring repeat business, and maintaining the reputation of the automotive service provider.

What are some common challenges faced by customer service representatives in the automotive industry, and how can they be effectively managed?

Customer service representatives in the automotive industry often face challenges such as handling complex technical inquiries, managing dissatisfied customers, and coordinating with multiple departments like sales, service, and parts. To manage these effectively, it’s important to maintain clear communication, stay up-to-date with product knowledge, and practice patience and empathy when resolving customer issues. Many companies also provide regular training and encourage teamwork, which helps representatives handle difficult situations more confidently and efficiently.

What is the difference between Customer Service Automotive vs Automotive Sales Associate?

AspectCustomer Service AutomotiveAutomotive Sales Associate
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, sales experience preferred
Work EnvironmentDealerships, service centers, customer support centersShowrooms, dealerships, sales floors
Employer & Industry UsageAutomotive dealerships, service providersCar dealerships, automotive retail
Common Search & ComparisonCustomer interaction, service supportSales techniques, commission-based roles

Customer Service Automotive focuses on assisting customers with service inquiries, scheduling, and support, while Automotive Sales Associates primarily handle selling vehicles and closing sales. Both roles require strong communication skills and knowledge of automotive products, but they differ in daily tasks and objectives.

More about Customer Service Automotive jobs

What cities are hiring for Customer Service Automotive jobs?

Cities with the most Customer Service Automotive job openings:

What states have the most Customer Service Automotive jobs?

States with the most job openings for Customer Service Automotive jobs include:

What job categories do people searching Customer Service Automotive jobs look for?

The top searched job categories for Customer Service Automotive jobs are:

Customer Service Automotive jobs near you
Infographic showing various Customer Service Automotive job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,866 per year, or $18.7 per hour.

Automotive Service Advisor - Volkswagen of Columbus

Germain Automotive

Columbus, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Service Advisor - Germain Volkswagen of Columbus
Germain Automotive Partnership | Columbus, Ohio
Germain Volkswagen of Columbus is seeking a professional, customer-focused Service Advisor to join our growing automotive service team in Columbus, Ohio.
We are looking for a motivated individual who thrives in a fast-paced dealership environment and is passionate about delivering an exceptional customer experience. The ideal candidate combines strong communication skills, automotive knowledge, and sales ability to effectively guide customers through the service process while building long-term relationships and trust.
At Germain Automotive Partnership, we invest in our employees by providing industry-leading support, advanced technology, excellent benefits, and long-term career growth opportunities within one of the most respected automotive organizations in the industry.
Position Overview
The Service Advisor serves as the primary point of contact between customers and the service department. This role is responsible for scheduling service appointments, identifying customer needs, recommending maintenance and repair services, and ensuring a seamless service experience from write-up to vehicle delivery.
Successful candidates are organized, customer-focused, process-driven professionals who can effectively manage workflow while maintaining high levels of customer satisfaction and service department performance.
Key Responsibilities
  • Greet customers promptly and professionally while delivering an exceptional service experience
  • Schedule service appointments and accurately document customer concerns and vehicle information
  • Prepare detailed repair orders and provide accurate estimates for labor, parts, and completion times
  • Recommend maintenance and repair services based on manufacturer guidelines and vehicle condition
  • Communicate effectively with customers regarding repair status, pricing updates, and additional service recommendations
  • Obtain proper authorization for additional repairs when necessary
  • Coordinate with technicians and service management to ensure timely and efficient workflow
  • Monitor repair progress and proactively manage customer expectations throughout the service process
  • Maintain high Customer Satisfaction Index (CSI) scores and support dealership retention efforts
  • Utilize dealership software and technology platforms to manage repair orders and customer communication
  • Ensure compliance with dealership policies, safety standards, and federal, state, and local regulations
  • Maintain a professional appearance and positive attitude in a team-oriented environment

Why Join Germain Automotive Partnership?
We believe our employees are the foundation of our success. Germain Automotive Partnership is committed to creating a professional environment where talented individuals can grow their careers, achieve financial success, and maintain strong work-life balance.
Benefits Eligible on First Day of Employment
  • Competitive compensation
  • Medical, dental, and vision insurance
  • Weekly pay
  • Paid parental leave
  • 401(k) with company support
  • Life insurance
  • Short-term and long-term disability coverage
  • Paid time off
  • Employee discounts
  • State-of-the-art facilities and technology
  • Career advancement opportunities within a growing organization

Build Your Career with Germain Automotive Partnership
If you are passionate about customer service, automotive excellence, and professional growth, we encourage you to apply today and become part of a dealership group committed to excellence at every level.
Qualifications
  • Previous automotive dealership experience preferred
  • Minimum of two years of customer service, automotive, or dealership experience preferred
  • General knowledge of automotive systems and vehicle maintenance
  • Strong communication, interpersonal, and organizational skills
  • Proven ability to build rapport and provide outstanding customer service
  • Sales and upselling experience preferred
  • ASE certification is a plus
  • Ability to multitask and perform effectively in a fast-paced environment
  • Proficiency with dealership management systems and technology platforms
  • Bilingual skills are a plus, but not required
  • Valid driver's license with acceptable driving record required
  • Must successfully pass pre-employment background check, drug screening, and motor vehicle report review

Apply