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Customer Service Automotive Jobs (NOW HIRING)

Midas

General Service Automotive Technician

Tacoma, WA · On-site

$17 - $20/hr

General Service Technician - Automotive Repair: Local Auto Repair shop with National name brand is ... We are dedicated to providing quality services to customer vehicles in the areas of inspection ...

Gilchrist Automotive

Service Advisor

Weatherford, TX · On-site

Weatherford, TX, 76086 An automotive service advisor acts as the primary liaison between customers and service technicians, ensuring effective communication and high levels of customer satisfaction.

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Customer Service Automotive information

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How much do customer service automotive jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer service automotive in the United States is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $21.15 per hour, depending on experience, location, and employer.

What is customer service in automotive?

Customer service in automotive involves assisting customers with vehicle repairs, maintenance, and product inquiries, ensuring a positive experience. Automotive customer service representatives often communicate with clients, schedule appointments, and provide technical information, requiring good communication skills and knowledge of automotive products and services.

What are the key skills and qualifications needed to thrive as a Customer Service Automotive professional, and why are they important?

To thrive as a Customer Service Automotive professional, you need a solid understanding of automotive products and services, strong communication abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, dealership management software, and point-of-sale tools is commonly required. Exceptional problem-solving, patience, and a customer-first attitude help build trust and resolve concerns efficiently. These skills are crucial for delivering a positive customer experience, ensuring repeat business, and maintaining the reputation of the automotive service provider.

What is the difference between Customer Service Automotive vs Automotive Sales Associate?

AspectCustomer Service AutomotiveAutomotive Sales Associate
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, sales experience preferred
Work EnvironmentDealerships, service centers, customer support centersShowrooms, dealerships, sales floors
Employer & Industry UsageAutomotive dealerships, service providersCar dealerships, automotive retail
Common Search & ComparisonCustomer interaction, service supportSales techniques, commission-based roles

Customer Service Automotive focuses on assisting customers with service inquiries, scheduling, and support, while Automotive Sales Associates primarily handle selling vehicles and closing sales. Both roles require strong communication skills and knowledge of automotive products, but they differ in daily tasks and objectives.

What are some common challenges faced by customer service representatives in the automotive industry, and how can they be effectively managed?

Customer service representatives in the automotive industry often face challenges such as handling complex technical inquiries, managing dissatisfied customers, and coordinating with multiple departments like sales, service, and parts. To manage these effectively, it’s important to maintain clear communication, stay up-to-date with product knowledge, and practice patience and empathy when resolving customer issues. Many companies also provide regular training and encourage teamwork, which helps representatives handle difficult situations more confidently and efficiently.

What are Customer Service Automotive jobs?

Customer Service Automotive jobs involve assisting customers with their automotive needs, such as answering inquiries about services, scheduling maintenance or repairs, handling complaints, and providing information about products or warranties. These roles are often found at car dealerships, service centers, or automotive parts stores. Employees in this field need strong communication skills, patience, and a good understanding of automotive products and services. The goal is to ensure customer satisfaction and build loyalty by addressing concerns efficiently and professionally.
More about Customer Service Automotive jobs
What cities are hiring for Customer Service Automotive jobs? Cities with the most Customer Service Automotive job openings:
What states have the most Customer Service Automotive jobs? States with the most job openings for Customer Service Automotive jobs include:
What job categories do people searching Customer Service Automotive jobs look for? The top searched job categories for Customer Service Automotive jobs are:
Customer Service Automotive jobs near you
Infographic showing various Customer Service Automotive job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,866 per year, or $18.7 per hour.
General Service Automotive Technician

General Service Automotive Technician

Chapel Hill Tire

Durham, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Are you a hard-working, diligent person with a knack for mechanical repair? Are you looking for a place to work where you can grow your skills and grow your career? Are you looking for a place to work where other people share your values of hard work? Then check us out!
We're looking for an General Service Automotive Technician that is driven and hungry for knowledge and growth on our team! A courteous, friendly, professional and service oriented image is required as everyone at Chapel Hill Tire strives to deliver 100% customer satisfaction. This position requires integrity, attention to detail, dependability, initiative and a commitment to embrace company values. And we offer paid training, so you can keep your skills sharp and continue growing professionally!
Because Chapel Hill Tire is growing, this gives our most diligent team members lots of opportunity to grow their careers too. Build your technical skills and leadership skills while also enjoying competitive pay with benefits. Previous auto maintenance experience and related Automotive Service Excellence (ASE) and other certifications are a big plus. You must have mechanical aptitude, a positive attitude, a commitment to safe work practices, and a great work ethic.
Duties include but are not limited to:
  • Test drives every vehicle before service or repair to verify customer complaint and recommends drivability and other vehicle concerns.
  • Inspects vehicle engine and/or mechanical/electrical components to diagnose and record findings so that necessary repairs can be made.
  • Recommends thorough repairs that fix customer concerns to the extent that customer should be able to rely on repair lasting 3 year/36,000 miles.
  • Performs basic care and maintenance, such as tune-ups and flushes.
  • Performs oil changes, tire services, and state inspections when situations dictate so that shop can provide timely service to meet customer demands.
  • Conducts repairs according to established company procedures.
  • Replaces necessary parts and components with only high quality parts for repairs capable of delivering 3 year/36,000 mile warranty.
  • Confirms repairs and services by a thorough test drive on predetermined test drive route that has been established by the store manager.

If all this sounds like your idea of a great opportunity, please submit your application, attach your resume and give us your best pitch for why you'd be a fantastic Chapel Hill Tire team member.
Why Chapel Hill Tire?
This is more than a job, it's a launchpad to build a career you're proud of! When you're ready to think beyond the day-to-day, you'll find we're just as committed to helping you build a strong, stable future - both personally and professionally.
We believe clear communication and collaboration are key to building strong relationships across our teams. Because we think a job should lift you up, not wear you down! Here, you get paid training, real career growth, a supportive team, and a work life balance!
In addition to reviewing resumes, qualifications, experience, we utilize the Culture Index, a powerful tool that helps us understand how to best connect and work with one another & identify overall fit. (You will receive a link to your email after submitting your application)
We are looking for a Service Technician Who Can Torque the Talk! If that sounds like you, be sure to apply today!
Requirements
Education and/or Experience: Must meet or exceed standards set by the industry recognized trade organizations. High School diploma or GED preferred. Must have some or limited training in automotive repair, with demonstrated ability and desire to learn and develop further in this area.
License/Certification: Valid driver's license required. NC Safety Inspection License and enhanced Emissions license is preferred.
Computer Skills: Entry level knowledge of computer equipment and applicable software applications
Reasoning Ability: Ability to manage priorities and be able to adapt to meet the diverse needs of our customers. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
Benefits
Unlimited paid training & certifications
• No nights, weekends, or holidays (We are Mon-Fri 8-5!)
• Paid Time Off & paid holidays & bereavement leave
• Health, Dental, Vision, ST & LT Disability, FSA & more elective benefits to choose!
• 401K company match & profit sharing
• Company-paid life insurance & paid parental leave
• Uniforms provided
• In house leadership development programs with room to grow in a values-driven company
Join our award-winning team, Full-Service Car Care and Repair! Wherever You Drive, We're Nearby - We have 13 Convenient Triangle Locations across Chapel Hill • Durham • Raleigh • Apex • Cary • Carrboro
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law
Similar role titles include: Lube tech, service technician, tire tech, mechanic, General Service, Automotive technician, entry level mechanic, basic repair technician, auto technician, auto repair tech, oil and lube tech

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