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Customer Service Automotive Jobs (NOW HIRING)

Gilchrist Automotive

Service Advisor

Weatherford, TX · On-site

Weatherford, TX, 76086 An automotive service advisor acts as the primary liaison between customers and service technicians, ensuring effective communication and high levels of customer satisfaction.

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Customer Service Automotive information

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How much do customer service automotive jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for customer service automotive in the United States is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $21.15 per hour, depending on experience, location, and employer.

What career paths can start with customer service?

Customer service roles in the automotive industry can serve as a foundation for careers in sales, service management, technical support, or automotive repair. Developing communication, problem-solving, and product knowledge skills can help transition into roles such as service advisor, parts specialist, or automotive technician.

What is customer service in automotive?

Customer service in automotive involves assisting customers with vehicle repairs, maintenance, and product inquiries, ensuring a positive experience. Automotive customer service representatives often communicate with clients, schedule appointments, and provide technical information, requiring good communication skills and knowledge of automotive products and services.

What are the key skills and qualifications needed to thrive as a Customer Service Automotive professional, and why are they important?

To thrive as a Customer Service Automotive professional, you need a solid understanding of automotive products and services, strong communication abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, dealership management software, and point-of-sale tools is commonly required. Exceptional problem-solving, patience, and a customer-first attitude help build trust and resolve concerns efficiently. These skills are crucial for delivering a positive customer experience, ensuring repeat business, and maintaining the reputation of the automotive service provider.

What is the difference between Customer Service Automotive vs Automotive Sales Associate?

AspectCustomer Service AutomotiveAutomotive Sales Associate
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, sales experience preferred
Work EnvironmentDealerships, service centers, customer support centersShowrooms, dealerships, sales floors
Employer & Industry UsageAutomotive dealerships, service providersCar dealerships, automotive retail
Common Search & ComparisonCustomer interaction, service supportSales techniques, commission-based roles

Customer Service Automotive focuses on assisting customers with service inquiries, scheduling, and support, while Automotive Sales Associates primarily handle selling vehicles and closing sales. Both roles require strong communication skills and knowledge of automotive products, but they differ in daily tasks and objectives.

What are some common challenges faced by customer service representatives in the automotive industry, and how can they be effectively managed?

Customer service representatives in the automotive industry often face challenges such as handling complex technical inquiries, managing dissatisfied customers, and coordinating with multiple departments like sales, service, and parts. To manage these effectively, it’s important to maintain clear communication, stay up-to-date with product knowledge, and practice patience and empathy when resolving customer issues. Many companies also provide regular training and encourage teamwork, which helps representatives handle difficult situations more confidently and efficiently.

What is the highest paying customer service job?

In the customer service automotive field, roles such as automotive service managers or dealership service directors tend to have the highest salaries, often exceeding $70,000 annually. These positions require strong leadership, technical knowledge, and experience in managing service departments or customer relations within automotive settings.

What are Customer Service Automotive jobs?

Customer Service Automotive jobs involve assisting customers with their automotive needs, such as answering inquiries about services, scheduling maintenance or repairs, handling complaints, and providing information about products or warranties. These roles are often found at car dealerships, service centers, or automotive parts stores. Employees in this field need strong communication skills, patience, and a good understanding of automotive products and services. The goal is to ensure customer satisfaction and build loyalty by addressing concerns efficiently and professionally.

What is the highest paying automotive job?

The highest paying automotive jobs typically include automotive service managers, automotive engineers, and specialized technicians such as automotive diagnostic specialists. These roles often require advanced certifications, extensive experience, and technical expertise, with salaries reaching six figures in some cases.
More about Customer Service Automotive jobs
What cities are hiring for Customer Service Automotive jobs? Cities with the most Customer Service Automotive job openings:
What states have the most Customer Service Automotive jobs? States with the most job openings for Customer Service Automotive jobs include:
What job categories do people searching Customer Service Automotive jobs look for? The top searched job categories for Customer Service Automotive jobs are:
Customer Service Automotive jobs near you
Infographic showing various Customer Service Automotive job openings in the United States as of July 2026, with employment types broken down into 87% Full Time, 11% Part Time, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $38,866 per year, or $18.7 per hour.
Service Automotive Technician

Service Automotive Technician

SAWGRASS FORD INC

Sunrise, FL

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Service Technician

Sawgrass Ford is hiring a motivated and hardworking individual to join our modern, climate-controlled state-of-the-art facility.

$$$Sign On Bonus, weekly guarantee, very competitive rates, paid training, tool purchase assistance and a comprehensive benefits package for the right candidate

As a service technician, you are responsible for assessing, diagnosing and performing specified maintenance and repairs with efficiency and accuracy.

Technician Duties include but are not limited to:

  • Diagnose and repair vehicle maintenance systems
  • Perform thorough check of customer’s car and referring all needed repairs and preventive maintenance to the Service Advisor.
  • Make every effort to achieve the production objectives set by management
  • Review the technical bulletins and other publications as assigned by management.
  • Stay current in the latest diagnostic methods and service techniques across a number of brands
  • Participate in service training activities; attend factory-sponsored training classes.
  • Communicate regularly with service advisor/dispatcher to confirm repair order information and diagnostic information.
  • Follow established safety protocols and company policies
  • Complete required training assigned through the company training portal.
  • Adhere to consistent and reliable work schedule.
  • Demonstrate ethical business practices in all interactions to uphold Sawgrass Ford’s good image

Job Requirements include but are not limited to:

  • Service shop experience preferred
  • Positive attitude and a desire to learn
  • Manual dexterity and physical stamina
  • Must be able to lift a minimum of 30 lbs. unassisted
  • Must be able to walk and stand for extended periods of time
  • Knowledgeable with safe and correct repairs needed for vehicles
  • Ability to communicate with managers and peers
  • Ability to maintain composure under pressure
  • High school diploma or general education degree (GED).
  • Valid driver's license with Clean driving record
  • Must be willing to submit to a background check and drug screen

Sawgrass Ford’s Commitment to you:

-Blue Cross Blue Shield of Florida Medical Plan choices available upon 60 days of employment

-Vision and Dental plans (including orthodontia)

- Various Supplemental Insurance Benefits including Life, short term and long term disability, accident, hospital etc

-401 (K) retirement account with an EXCELLENT match

-Paid Time Off and Paid Holidays

-PAID training and ongoing professional development

-Dealership exclusive discounts on all our vehicles, parts and services

-Positive and fair work culture environment

Sawgrass Ford is a family owned and operated dealership boasting the largest Ford Dealer in South Florida.

At Sawgrass Ford we recognize that our employee’s happiness and well-being go hand in hand with the company’s success. Our positive work culture reinforces our ability to provide the highest standards of quality to our employees and our customers. If you want a fulfilling career with a company founded on integrity and success, apply now!

Sawgrass Ford provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.

Sawgrass Ford has a Drug Free Workplace Policy and must be observed by all employees

Apply