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Customer Success Manager For Automotive Jobs (NOW HIRING)

Protomiq LLC

Customer Success Manager

Atlanta, GA · On-site

$65K - $75K/yr

... for their customers. That's why we build technology that helps dealers connect with shoppers, turn ... From independent dealerships to some of the largest dealer groups and automotive brands in the ...

Harris

Customer Success Manager

New York, NY · On-site +1

$72K - $82K/yr

As Customer Success Manager for WinCap and QSS/OASIS, you're the trusted partner who keeps districts confident, supported, and loyal to Harris year after year. This is also a first for us. Harris ...

Slant

Customer Success Manager

Lehi, UT · On-site

$60K - $80K/yr

About Slant Slant is an AI Native CRM for financial advisors. Our mission is to help 20 million ... We're looking for Customer Success Managers who also believe that relationships matter and can help ...

RSA

Customer Success Manager

$140K - $160K/yr

Customer Success Manager RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient ...

Kajabi

Customer Success Manager

Customer Success Manager We are seeking a passionate and experienced Customer Success Manager to ... As a member of our Customer Success team, you will be responsible for nurturing and growing ...

New

BetterCloud

Customer Success Manager

New York, NY

... for SaaS applications! BetterCloud Customer Success Managers (CSMs) are a critical part of our ... customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage ...

SWBC

Customer Success Manager

San Antonio, TX

CSMs should be customer-focused and aim for mutually beneficial outcomes within the partnership ... As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ...

Propeller Health

Customer Success Manager

Joliet, IL · On-site

The Brightree Customer Success Team is responsible for driving consistent customer value through adoption of Brightree products and services. Customer Success Managers align with key stakeholders on ...

EMARKETER

Customer Success Manager

New York, NY · On-site

This is an early-career role designed for professionals who are eager to build expertise in client engagement, customer success, retention strategy, and account management while contributing directly ...

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All JobsCustomer Success For Automotive JobsCustomer Success Manager For Automotive Jobs

Customer Success Manager For Automotive information

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$32.5K

$83.1K

$140K

How much do customer success manager for automotive jobs pay per year?

As of Jul 13, 2026, the average yearly pay for customer success manager for automotive in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Customer Success Manager for Automotive?

A Customer Success Manager (CSM) for Automotive is a professional who ensures that automotive industry clients get the most value from a company’s products or services. They act as a liaison between the client and the company, helping clients achieve their goals, resolve issues, and maximize satisfaction with automotive solutions such as software, parts, or services. The CSM proactively identifies opportunities for improvement, provides training and support, and helps foster long-term client relationships to drive retention and loyalty.

What are the key skills and qualifications needed to thrive as a Customer Success Manager for Automotive, and why are they important?

To thrive as a Customer Success Manager for Automotive, you need a solid understanding of automotive industry trends, account management experience, and a background in customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, data analytics tools, and automotive-specific software is typically required. Exceptional communication, problem-solving, and negotiation skills help build trust and loyalty with clients. These skills are crucial for ensuring customer satisfaction, retention, and driving business growth in a competitive automotive market.

What is the difference between Customer Success Manager For Automotive vs Customer Support Specialist For Automotive?

AspectCustomer Success Manager For AutomotiveCustomer Support Specialist For Automotive
Primary RoleBuilds long-term relationships, ensures customer satisfaction, and promotes product adoptionProvides technical support, resolves customer issues, and answers product-related questions
Required SkillsCustomer relationship management, communication, product knowledgeTechnical troubleshooting, communication, product knowledge
Work EnvironmentProactive engagement, account management, often in office or remoteReactive support, call centers, or help desks
Industry UsageCommon in automotive SaaS and service companiesCommon in automotive dealerships and service centers

While both roles involve customer interaction in the automotive industry, the Customer Success Manager For Automotive focuses on fostering long-term relationships and ensuring customer success, whereas the Customer Support Specialist For Automotive primarily handles technical issues and immediate support needs.

How does a Customer Success Manager for Automotive typically collaborate with sales and technical teams to support clients?

Customer Success Managers (CSMs) in the automotive industry often work closely with both sales and technical teams to ensure clients receive comprehensive support. They act as a bridge between clients and internal teams, communicating client feedback and technical requirements, helping to troubleshoot issues, and coordinating implementation or onboarding processes. This collaborative approach ensures that client expectations are met and long-term relationships are fostered. CSMs regularly participate in cross-functional meetings and may join client calls alongside sales or engineering colleagues to provide holistic solutions.
More about Customer Success Manager For Automotive jobs
What cities are hiring for Customer Success Manager For Automotive jobs? Cities with the most Customer Success Manager For Automotive job openings:
What states have the most Customer Success Manager For Automotive jobs? States with the most job openings for Customer Success Manager For Automotive jobs include:
What job categories do people searching Customer Success Manager For Automotive jobs look for? The top searched job categories for Customer Success Manager For Automotive jobs are:
Customer Success Manager For Automotive jobs near you
Infographic showing various Customer Success Manager For Automotive job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 10% Part Time, 1% Contract, and 1% Nights. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Manager

Customer Success Manager

Plastic Molding Technology LLC

Englewood, CO • On-site

$83K - $117K/yr

Full-time

Re-posted 29 days ago

Job description

Company Description:

Plastic Molding Technology (PMT) manufactures high precision plastic parts for automotive, telecommunications, medical device, renewable energy, and industrial customers. The primary manufacturing processes are injection molding and thermoforming. PMT has ~100 injection molding presses at its two primary manufacturing locations in El Paso, TX and Centennial, CO (a suburb of Denver).


Why Join Us?

  • Competitive salary and benefits package
  • Opportunity to work in a dynamic and innovative manufacturing environment
  • Growth potential within the company

Role Description:

The Customer Success Manager will oversee PMT’s top customer accounts while helping guide daily customer service operations, improve communication processes, and strengthen collaboration across Sales, Engineering, Quality, Planning, Operations, and Shipping. This individual will become the go-to resource for customer-related questions, issue resolution, and customer experience initiatives across the organization. The ideal candidate is highly organized, customer-focused, solutions-driven, and capable of leading through influence in a fast-paced manufacturing environment.


What you’ll do:

  • Manage and maintain relationships with PMT’s top customer accounts
  • Serve as the primary escalation point for customer concerns and complex account issues
  • Act as the lead support resource and subject matter expert for the CSR team
  • Assist in mentoring, coaching, and developing Customer Service Representatives
  • Help standardize customer communication processes and service expectations
  • Partner cross-functionally with Sales, Engineering, Quality, Planning, Shipping, and Production teams
  • Lead customer communication regarding schedules, launches, production updates, quality concerns, and delivery expectations
  • Monitor customer trends, scorecards, KPIs, forecasts, and service performance
  • Support new product launches and customer onboarding activities
  • Drive proactive communication and problem resolution to improve customer satisfaction
  • Assist leadership with account strategy, customer retention, and service improvement initiatives
  • Help identify operational gaps and process improvement opportunities impacting customers
  • Support business reviews, customer meetings, audits, and plant visits as needed
  • Maintain accurate ERP and customer system data
  • Perform other duties as assigned


What we’re looking for:

  • 7–10 years of experience in Customer Service, Customer Success, Account Management, or Manufacturing Support
  • Prior experience supporting strategic or high-level customer accounts required
  • Manufacturing, plastics, automotive, industrial, or production experience strongly preferred
  • Demonstrated leadership ability with experience mentoring, coaching, or guiding team members
  • Strong communication, relationship management, and conflict resolution skills
  • Ability to manage multiple priorities in a fast-paced manufacturing environment
  • Strong organizational, analytical, and problem-solving abilities
  • Experience working with ERP systems and Microsoft Office Suite required
  • Experience with IQMS/DELMIAWorks preferred but not required
  • Ability to communicate professionally with customers, suppliers, and executive leadership


Plastic Molding Technology does not accept unsolicited resumes from staffing agencies or third-party recruiters. Any resumes submitted to our employees or hiring managers without a formal, signed agreement in place with Human Resources will be considered property of Plastic Molding Technology. We will not be liable for any fees related to unsolicited submissions and will not recognize any claims to candidate ownership. A valid contract must be executed before any candidate submissions are accepted.

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